Trusted Agent profile · Glasgow City
★★★★★
423 reviews across 2 platforms
145 Byres Road, Glasgow, G12 8TT, Glasgow City, G12 8TT
Clyde Property, West End's office in Glasgow City, at 145 Byres Road, is rated 4.1 out of 5 across 423 reviews on two platforms, including 198 Google reviews rated 4.3.
Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
5/5
GoogleLewis and Melissa were both very helpful with the sale of our house. Lewis organised all the jobs that had to be done pre sale which took the stress factor out of things for us. Once the house was on the market Melissa was great at keeping in touch and giving us both feedback from viewers and advice. Many thanks to both of them.
1/5
TrustpilotNo flexibility for visiting houses when you work all week.
As a buyer, I need to skip out on viewing a house at Clyde Property. They have no flexibility about timing for people who work Mon-Fri 8.30-5-30. If you don't meet their 9-5 schedule, you can't visit the houses they offer, and we both work Mon-Fri all day, as most people. This has never happened with all the other agencies. So, we can't go for any house they manage.
Thank you for taking the time to review your experience with Clyde. I am sorry to hear of your frustration regarding the viewing times we offer. All of our offices are open 7 days a week and we offer evening and weekend appointments as well as daytime availability in order to facilitate times for as many potential buyers as possible. If you would like to contact me directly at nicola.palmer@clydeproperty.co.uk with further details of your experience, then I would be happy to look in to this in more detail for you. Kind regards, Nicola Palmer
5/5
TrustpilotFlat just successfully sold with Clyde Property, West End, Glasgow.
We have just sold out flat with Clyde Property, West End, Glasgow.From the very start in choosing an estate agent Lewis stood out in his knowledge of the local market and assurance in being able to sell our property well.The team at West End were very professional and friendly.The online system made it easy to see details of viewings, those expressing particular interest and the whole sale process.Lewis was a phone call away to assist with any difficulties and was willing to go the extra mile right through to our successful sale today.We highly recommend the team at Clyde Property,West End, Glasgow.
5/5
TrustpilotGreat team & customer service
Douglas Weir & the whole team have been really supportive - I’ve been a tenant with Clyde for 3 years and the team have been great from finding my ideal flat to exit. Thanks so much
5/5
GoogleWe had a very pleasant experience when selling our property with Clyde .Everything went smoothly and staff were very friendly and helpful and they kept us updated regarding feedback from viewers .My Clyde service was very good and it allowed us to log in anytime and check viewings etc saving us having to contact the office . We would highly recommend them to anyone selling their property .
5/5
TrustpilotRachel was excellent in helping us with…
Rachel was excellent in helping us with all our needs to sell our property . Thank you.
5/5
GoogleAfter the recent sale of my flat I would highly recommend Clyde Property (Byres Road). The time from first contacting them, to getting the property on the market and ultimately selling the flat was very quick and everyone involved extremely helpful. The walk through video is a great additional service that not all estate agents provide. It actually made me want to put a bid in on my own flat, it made it look that good, ha. The sellers portal on the website is a great way to see how many viewing you have and if any feedback or interest has been made. All the team are very professional and I want to thank Jack for all his assistance and expertise. If he advises you on the best way to market your property take his advice. It definitely worked for my sale. Thanks again to the whole Byres road team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe found from the day of valuation to the subsequent sale of our property that all staff associated with the transaction were professional and represented Clyde Properties at the highest level. We choose Clyde Properties after requesting valuations fro 2 other companies and found Clyde to be the most enthusiastic in setting out their proposal to market our apartment. They kept us up to date with daily calls, bookings and access to My Clyde their online page. We would like to thank Lewis Gilmore and all his staff for the stress free experience. Tom & Maureen
5/5
GoogleMy mother was keen to sell her house in Glasgow to move closer to family. The team at Clyde Westend were great, organising and conducting all the viewings and making sure she had advanced notice, daily phone calls to touch base, checking she was comfortable with the process and closing the sale within 9 days. The team doing the viewings were helpful, friendly and polite and the dedicated contact in the office was very professional keeping us updated through the entire process.
5/5
GoogleWorking with Clyde Property Sales has been an outstanding experience from start to finish. I originally chose to work with another agency on the basis of the number of For Sale signs they had in my area assuming they were the ‘go-to’ for my particular property type and postcode. Big mistake! My property sat with them for over 8 weeks, I had to constantly push them to think outside the box with their marketing strategy, and ultimately felt I was given poor advice about how to achieve a successful sale. My experience with Clyde was night and day compared to this. Clyde were engaged and responsive, gave me some excellent advice about how to get things back on track, have a first class approach to marketing (top notch photography and videography, personalised property overviews, excellent social media following etc.), have a fantastic portal to keep you up to date in real-time about what’s happening with viewings and feedback, and are a committed, lovely bunch of people to deal with. You genuinely feel they care as much about a successful outcome as you do. I achieved a sale within 10 days of working with the team, far in excess of the offers I was receiving with the other agency. I would have no hesitation in recommending Clyde to anyone selling their property and am only sorry I didn’t go straight to them in the first place. A special mention for Jack Johnstone and Melissa Crabb - you are a joy to work with and outstanding in your field. Thank you!
1/5
TrustpilotA disgraceful
A disgraceful , bullying company , do their upmost to hold back deposits and try and steal what they can through lies . I believe in karma , & every dog has its day , as will they . I hope the go out of business! Bearsden management are horrendous and Byres rd not much better . Constant inspections, lies about repairs etc etc God knows how they have survived as a company, I detest them
Dear Alan,Thank you for taking the time to review your experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of our deposit and inspection process. We do take a two month security deposit as standard. In circumstances whereby an applicant wishes to request this be reduced, as part of an application for tenancy - we will seek the landlords instruction in this regard. The end of tenancy process is managed by our Checkouts department who are dedicated to ensuring a fair outcome for both landlords and tenants alike. Any deposit in Scotland is must be lodged with a third party tenancy deposit scheme and as such there is a robust process for dispute and indeed independent adjudication - in circumstances where a landlord wishes to make deductions from a deposit, and a tenant feels it to be unfair and or not warranted. We do pride ourselves on customer experience and therefore I would be keen to have a further discussion with you in relation to same - as I am unable to find a tenancy agreement in your name on our system.I am available and can be contacted anytime on 0141 576 8500 or craig.moody@clydeproperty.co.uk.Yours sincerely,Craig Moody Letting DirectorClyde Property
5/5
TrustpilotAmazing staff and the right marketing.
Everyone we spoke to was so kind and friendly and helpful. We had a tricky situation managing the sale of an empty property from many miles away after the death of a family member. The staff were just so helpful and made everything so easy and ensured a quick sale.
5/5
GoogleClyde were fantastic from start to finish. It was a hard decision for me to sell my flat but I felt safe in the hands of everyone who works at Clyde to look after the sale of my property. I would particularly like to thank Jeff and Rachel in the Westend branch who were amazing.
5/5
TrustpilotUntil Next Time
Very good efficient and professional service with good communication. Second time in a year my family have appointed Clyde and would do so again hesitation. Very happy that no matter who I spoke to all the staff were up to date with progress-reassuring!
5/5
TrustpilotWe had a really positive experience…
We had a really positive experience selling our home with Clyde Property. From start to finish, the whole process felt professional, well managed and far less stressful than we expected.
1/5
TrustpilotIf it was possible I would give 0…
If it was possible I would give 0 stars, if you are going to Rent from Clyde take photos and video evidence of EVERYTHING, grime, dirt, grease, chips, wall scuffs etc.
5/5
TrustpilotGreat experience with Clyde
We had a really positive experience with this estate agency when buying our home. Eve in particular was absolutely brilliant, so helpful, efficient and always quick to respond to any questions we had. She made the whole process feel much less stressful and kept everything moving smoothly.
5/5
GoogleA five-star service from Clyde West End on selling our property in Yorkhill/Finnieston, delivered by the fantastic Jack and Rachel. Truly a seamless journey and cannot recommend the team enough, especially given how daunting the process can seem. I'd previously sold through another estate agent and the difference was night and day. From the initial conversation, to the responsiveness, the marketing, the portal and everything in between, it was exceptional with Clyde!
1/5
TrustpilotAlways a cleaning deduction
Typical letting agency that will use 'Cleaning' as a way to subtract from your deposit. And will not reply when you ask for an itemised receipt of what needs cleaned, as you have had it professionally cleaned and found it in the same state as you moved in
5/5
TrustpilotI found Clyde very professional
I found Clyde very professional and they made the whole process very smooth. Jamie in particular was most helpful and I felt he went above and beyond! Thank you to all the Perth office!
5/5
GoogleAmazing service! Millie was extremely helpful and informative. Definitely recommend using Clyde property.
1/5
TrustpilotCan really think of anything good to…
Can really think of anything good to say about this company as a property buyer and seller my experience has been they have zero respect for their customers and blatantly lie. I had an equally bad experience as a prospective renter . The staff have a very high belief in their own importance and contempt for the customers
5/5
TrustpilotKieran MacLean is a credit to Clyde
Kieran MacLean is a credit to the team here at Clyde. A very friendly and approachable character who’s diligent with his work. I hope his work ethic and client centred approach is appreciated internally as it is externally. This chap will do well in his career.
1/5
TrustpilotAbsolutely shocking company
Absolutely shocking company. Rachel and Lorraine should be ashamed of themselves. My daughter rented a flat from this company for a few months last year and paid £420 deposit. When viewing the property we noticed that there was a couple of small dampness patches which were painted over but my daughter needed somewhere to stay for a few months. The kitchen had washing machine, fridge freezer, cooker and microwave so it was fine for what she needed for her and her daughter. She moved out at the end of January this year and handed her keys back to them. She emailed them asking for her deposit back and was told that this could be problem as the microwave was missing and that there was mould on the walls in the bedroom which was already there when she moved in and as most people know it takes a while for mould to come through a freshly painted wall. Unbeknown to Rachel and Lorraine I took photos of the property when we left and the microwave was there and the dampness had started to come through the paint My daughter has been trying to contact them for a couple of days without any luck yet. There was no curtains or blinds on the windows when she moved in so when she moved out she left the blinds and the curtain poles up for the next tenant as a thank you to the to the landlord as they were willing to negotiate a price for the rent of the property. If this company doesn't come good with my daughters deposit I will take this matter to court and the Police as this is blatant fraud.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Clyde Property, West End's Glasgow City office has 423 reviews across two platforms: 198 on Google, 225 on Trustpilot (across the whole business).
Clyde Property, West End Glasgow City is rated 4.1 out of 5 across all 423 reviews, and 4.3 out of 5 on Google from 198 reviews.
Clyde Property, West End Glasgow City, 145 Byres Road, Glasgow, G12 8TT, Glasgow City, G12 8TT.
