5/5
TrustpilotGreat customer service as a tenant
Nathan is brilliant, always so attentive and makes sure we stay in the loop! Having such a great experience with clyde all due to him!!
Trusted Agent profile
Clyde Property, West End reviews
★★★★★
423 reviews across 2 platforms
145 Byres Road, Glasgow, G12 8TT, Glasgow City G12 8TT
Clyde Property, West End's Glasgow City office at 145 Byres Road is rated 4.1 out of 5 across 423 reviews on two platforms, including 198 Google reviews rated 4.3. The 225 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Glasgow City office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotA very professional service
A very professional service. Photographer was great. A couple of serious offers very quickly. One for 19% over valuation. Sale process went very smoothly. Very pleased.
5/5
TrustpilotThank you Clyde West End - 5 star review
We had a great experience with Clyde West End - Rachel and Jack. We so appreciated their expertise on all things market-related, their professionalism, great communication and friendliness. Safe and steady hands from start to finish. A 5* experience - we would highly recommend them.
5/5
GoogleWest End Branch I was selling my father's flat after he passed away, I had no previous knowledge of estate agents. I needn't have worried as Clyde Property made everything so easy. Jack was the person who I initially met and he was so knowledgeable, he put me at ease and explained everything. Melissa was in charge of the sale and couldn't have been more helpful, and everyone else who I spoke with was so passionate and knowledgeable. The portal which they have is incredible, it makes you feel totally involved. I can't thank them enough for all the help and support. They truly are professionals! Thank you so much.
5/5
GoogleI could not recommend Clyde West End enough! From the moment Lewis Gilmore came to visit my fiancee and I, we felt relaxed and confident in Lewis and his team selling our flat. Lewis demonstrated a strong understanding of our area and the potential our flat had with the strong interest in surrounding properties. Once onboarded I was able to join the Clyde portal which is a brilliant tool to keep up-to-date with the progress of the flat and Sophie and her team would constantly update the log to keep me in the loop. I managed to sell my flat within 10 days of going live and received an offer well above home report, a fantastic result!
5/5
GoogleSeamless Selling and Buying Experience, Highly Recommended! We recently sold our house and bought our new home through Clyde Property West End, and the entire experience was absolutely outstanding from start to finish. The team (Rachel and Jack to name a couple) was professional, responsive, and incredibly knowledgeable. They guided us through both transactions with clarity and confidence, making what could have been a stressful process feel smooth and well-managed. Their advice on pricing and marketing helped our property sell quickly and at a price we were happy with. On the buying side, their communication was excellent throughout, and we always felt informed and supported at every stage. We’re so grateful for their hard work, honesty, and dedication. We wouldn’t hesitate to recommend Clyde Property West End to anyone looking to sell or buy a home. A true five-star service!
5/5
TrustpilotGreat staff and very well presented house details
Very well presented house details, including great pictures and the excellent walk through and video. Proactive, friendly and professional staff at all times who go the extra mile (including going back to let my cat out of the garage for me when I was away and she'd sneaked in during a viewing they hosted for us - thanks Cara!)
5/5
TrustpilotVery professional
Very professional, our first meeting with Gavin was excellent, he was happy to share his experiences and tips which made the process easier for us
5/5
TrustpilotExcellent
I could not recommend Clyde Property enough, from beginning to end the service was excellent from all the team. I cannot thank Asia, Nicola and Katie enough.
5/5
TrustpilotExcellent support team
I have been renting with Clyde Property for almost three years and have had a very positive experience. Their customer service is excellent, and they are always helpful and quick to respond whenever I need support.
5/5
TrustpilotI was always given 1st class attention
I was always given 1st class attention. I was kept informed of any developments in the sale of my mum’s property . Clyde always acted in a very professional manner. All staff are very knowledgable and make you feel at ease. The staff always had a smile on their faces when I called into the office. Clyde took charge and helped me in each step of the process of selling.
5/5
TrustpilotFantastic service - a real assist to the sector!
My experience of buying a property through the Helensburgh branch of Clyde Property within the last few months has been nothing but positive. I was always kept in the loop and trusted things were progressing as they should. The level of service provided by all of the team (particularly Alison and Sheona) was fantastic and I would definitely recommend (and use!) their services again in the future.
1/5
Googlehad a poor experience where I’d booked a viewing, showed up, rung the doorbell and was unable to get into the property or reach the company by phone for around 20 minutes, at which point i gave up and left. on the coming monday, i was told they were “definitely in the property” and that the agents can’t be contacted because they are not given business phones, making them impossible to reach. I didn’t receive any kind of apology from them for wasting my time, which was disrespectful.
5/5
TrustpilotI had a fantastic experience working…
I had a fantastic experience working with Clyde Property Bearsden. They were incredibly professional, attentive, and knowledgeable throughout the entire process. I dealt with Nicola who made everything smooth and stress-free, and I felt confident in her guidance every step of the way. The communication was excellent, and she always kept me informed and updated. I would highly recommend them to anyone looking to buy or sell a property.
1/5
TrustpilotBuyers and Sellers - Avoid
Based on my recent experiences as a prospective buyer, I would strongly advise both buyers and especially sellers to avoid using Clyde Properties.
Agent replied · 23 May 2026
Thank you for taking the time to share your experience. I’m very sorry to read this, particularly your comments around the viewing arrangements and the level of engagement during your visits. This is not the standard of service we aim to provide. We understand how important clear communication, flexibility and knowledgeable guidance are for buyers, and your feedback has been noted and will be reviewed with the team. I would welcome the opportunity to discuss this further and better understand your experience. Please feel free to contact me directly on 01786 471777 or at derek.hughes@clydeproperty.co.uk. Derek Hughes Agency Director
5/5
TrustpilotWe went with Clyde to sell our home and…
We went with Clyde to sell our home and what a great service. They done everything they said they would do and to give us easy knowing we were in good hand in selling our house. We only had two viewings and the house was sold on the second one. So thanks to the team at the Falkirk office pleasure dealing with you. Thanks again.
5/5
GoogleI’ve just recently sold my flat with the West End branch and I would highly recommend them to anyone looking to sell/buy in this area. Melissa and the team took care of me every step of the way and provided great advice throughout. So appreciative of all the hard work which led to a super fast sale at a great price. Thank you! Xx
5/5
TrustpilotClyde Property Shawlands - Sale
I used Clyde Property Shawlands branch to sell my property after I had my offer accepted on a new one also through the same branch. Immediately I was impressed by how professional they were, with Kerr coming out to do my initial valuation. I had other quotes from their competitors, however Kerr provided a great breakdown of the costs, an overview of similar flats in my street and what the HR/final offers were, and realistically what price I could achieve for it.
2/5
TrustpilotFlat Inspections or Forensic Investigation? Clyde Property Revealed
After finally breaking free from the clutches of the private letting world, it's time to spill the beans on Clyde Property. If you're weighing your options between Clyde and, well, anyone else, let me save you the trouble: consider exploring those other options. My main issue? The flat inspections, oh the wonderful flat inspections. It was like clockwork every 8 weeks, as Clyde's inspection staff would descend upon our humble abode. They probed deeper than an archaeologist on a mission to find ancient relics, inspecting everything from the inside of our oven to the space behind the radiators. They even took pictures of the seats we sat on, I'm still scratching my head over what they expected to discover there.Despite the fact Clyde properties are well maintained (I have to give them that), earning them a modest "more than one"-star rating from yours truly, the constant scrutiny turned our home into a real-life episode of 'CSI: Clyde Property'. You'd think after a decade of loyal tenancy, they'd trust us not to turn the fridge into a science experiment. Alas, no such luck.So, if you value your privacy and don't fancy living in a real-life version of 'The Truman Show', I'd steer clear of Clyde. There are definitely better letting agents out there who won't treat your sofa like a potential crime scene.
Agent replied · 25 December 2024
Dear Roy,Thank you for taking the time to review your experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of our mid-tenancy inspection process. As a responsible managing agent and as per our Fully Managed Service Agreement with our landlord clients, we are obligated to inspect the property every three months. We did used to inspect every two months as you mention, however after consultation we have opted to reduce this to every three months. Our inspection team go through a program of robust training and we expect that they provide a general overview of the internal condition of the property, noting any maintenance or cleanliness issues - whilst also respecting tenants privacy. I am truly sorry if you feel this was not the case throughout your tenancy. I would be keen to ascertain whether or not you notified us of your concerns, in order for us to take corrective action - mid tenancy. Tenants do have the right to request reduced inspections after an amount of time in a rental property and with the landlords permission, this tends to be implemented. We do pride ourselves on customer experience and therefore I would be keen to have a further discussion with you in relation to same - as I am unable to find a tenancy agreement in your name on our system. I am available and can be contacted anytime on 0141 576 8500 or craig.moody@clydeproperty.co.uk.Yours sincerely,Craig MoodyLetting DirectorClyde Property
4/5
TrustpilotClyde Property - Shawlands letting team
I've dealt with the Clyde Property Shawlands branch for many years when letting my flat and have found them professional and helpful both in the ongoing management of my property and when it comes to re-letting.While other members of the team have changed over the period, Hilary has been a longstanding point of contact and is always helpful when something needs to be dealt with.
4/5
TrustpilotVery professional company
Very professional company . They have been easy to deal with and user friendly. There were a couple of issues but when we raised these with them they made sure these were sorted efficiently. Happy to recommend them .
1/5
TrustpilotHorrid Clyde property
My friend recently rented from Clyde Bearsden . The staff were horrendous , turning up for constant inspections , & on dates not agreed , lying about getting repairs done , not getting back to her constantly,& the manageress at the Bearsden office is a strone faced liar who continued to cause her distress !! I see Clyde has about 5 good reviews lately on trust pilot , maybe trust pilot should be looking into them for fake reviews ?, I don’t believe it’s just coincidence all these fake good reviews one after each other , they have got staff members toWrite good fake reviews afterall the constant bad reviews from decent people, they are a despicable company with bad people working for them . That’s how sad & dishonest a company , they’ve got staff writing good reviews rather than being decent human beings
Agent replied · 25 December 2024
Dear Arthur,Thank you for taking the time to review your experience with Clyde. I am sorry to read of the clear dissatisfaction highlighted within your email however I would politely ask that you refrain from personal insults towards our employees on an open and public forum. I can also assure you that Clyde Property have not requested that any of our employees review the company on any platform and I have not heard or seen any evidence of your allegation. We do pride ourselves on customer experience and strive to ensure that we operate as a responsible Letting Agency in every aspect and therefore I would be keen to have a further discussion with either your friend or directly with you in terms of the experience you mention, as I note you have not given any specifics to allow us to review internally. I am available any time and can be contacted on 0141 576 8500 or craig.moody@clydeproperty.co.uk.Yours sincerely,Craig Moody Letting DirectorClyde Property.
5/5
TrustpilotAn excellent, professional service
The sale of our Glasgow flat was smooth, without any problems. Millie coordinated everything professionally and there were no hitches. We were delighted with the service received from all staff and of course the speed of the sale itself. Excellent experience.
1/5
TrustpilotI don’t like this company
I don’t like this company. My husband and I were attempting to rent a property through them which didn’t work out. Interestingly, a lot of their properties go back on the rental markets after becoming let agreed. No matter what condition the property is in, Clyde request 2 months deposit- the maximum amount they can legally charge. This seems insane in an unfurnished older style house. But no matter what they charge the max. I would imagine so they have a bigger pot to pick out of when the tenancy is completed. I will be avoiding Clyde on my next house hunt.
Agent replied · 25 December 2024
Dear Christine,Thank you for taking the time to review your experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of your experience in finding a rental property. We do take a two month security deposit as standard. In circumstances whereby an applicant wishes to request this be reduced, as part of an application for tenancy - we will seek the landlords instruction in this regard. The end of tenancy process is managed by our Checkouts department who are dedicated to ensuring a fair outcome for both landlords and tenants alike. Any deposit in Scotland is must be lodged with a third party tenancy deposit scheme and as such there is a robust process for dispute and indeed independent adjudication - in circumstances where a landlord wishes to make deductions from a deposit, and a tenant feels it to be unfair and or not warranted. We do pride ourselves on customer experience and strive to ensure the tenancy application process is as simple as possible and therefore I would be keen to have a further discussion with you in terms of your experience and indeed how Clyde can help you either now or in the future. I am available and can be contacted anytime on 07860953860 or craig.moody@clydeproperty.co.ukYours sincerely,Craig Moody Letting Director
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Questions about Clyde Property, West End
How many reviews does Clyde Property, West End have?
Clyde Property, West End's Glasgow City office has 423 reviews across two platforms: 198 on Google, 225 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Clyde Property, West End's rating?
Clyde Property, West End is rated 4.1 out of 5 across all 423 reviews, and 4.3 out of 5 on Google from 198 reviews, checked 9 October 2026.
Where is Clyde Property, West End's Glasgow City office?
Clyde Property, West End, 145 Byres Road, Glasgow, G12 8TT, Glasgow City G12 8TT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.