Trusted Agent profile · Gerrards Cross · Buckinghamshire
Verified
★★★★★
951 reviews across 4 platforms
32 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 7DE
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Gerrards Cross, Buckinghamshire, at 32 Packhorse Road, is rated 4.5 out of 5 across 951 reviews on four platforms, including 645 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
645
Reviews on Google
This office
229
Reviews on Facebook
Business-wide
13
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
it took nearly to years to sell our property and in a difficult market many people were involved but particularly Matthew and Lizzie. They stuck with us, gave ...Read all 5 from sellers
We found our experience with the Frost Partnership was thoroughly positive. The only estate agents where we felt we were being treated with honesty and respect ...Read all 2 from buyers
Our Gerrards Cross office covers: Gerrards Cross, Fulmer, Iver, Iver Heath, Stoke Poges, Denham, Hedgerley, Farnham Common, Farnham Royal, Wexham.
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.
5/5
GoogleI bought my house via Leapfrog who are local to Skelton. They are always helpful and punctual, very knowledgeable about the area and they responded quickly to my requests and queries. All of the staff were excellent and I would absolutely recommend Leapfrog to anyone.
Many thanks for your lovely review Suzanne, it really is much appreciated by our small team and we wish you all the best
5/5
GoogleFrom start to finish, Kingshill have been wonderful in handling the sale of our home. We had specific requirements as we are moving abroad and their expertise and advice was fantastic in supporting us with this. The photography, videos and …
Hi Jessica, we are so happy we could help you! Good luck in your new chapter abroad! :)
5/5
GoogleGethin Holt was a great lettings agent got us a great flat
Hello Thank you for your kind words. I’m delighted to hear that Gethin was able to help you secure a great flat. I’ll be sure to share your feedback with him, it’s … More
5/5
GoogleAnna and her team were very helpful in the purchase of our property
5/5
GoogleQuick easy sale. Anil was with us all the way and very helpful
Thank you Craig, it was a pleasure helping you take the next step of your journey. We all have 2 lives, we live our best one when we realise we only have one.
5/5
GoogleCould not recommend Leapfrog more, they were great all the way from arranging viewings to assisting with the final move. Friendly and efficient, couldn’t ask for more.
5/5
GoogleI have recently found a rental property through Caroline Scott. From a tenants point of view, my experience was very good! Caroline and her team were very responsive and the process was simple and straight forward. A few things were pointed out by the Inventory Clerk which I then registered on their property management portal and got a response from Sarita Basra (The Property Manager) the same day, even after office hours. Thanks all for making the process very easy for me!
Hi Samuel, Many thanks for taking the time to write this 5* review for our Gerrards Cross lettings team. We are delighted to read that Caroline and her team have provided you with a professional and prompt property rental service, which made the whole process of finding and renting a new home simple and straight forward. We will pass your comments on to all involved and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleWhat can I say that hasn't already been said - fantastic team especially Matthew who regularly went the extra mile to help - professional courteous and good fun they made the whole buying process a dream. I must also say a huge thank you to Lizzie who made me fall in love with my house and to Richard for always being at the end of the phone when I needed him. I could not recommend them more highly.
Thank you so much for your 5* review. That's fantastic to read; we're so pleased the Gerrards Cross team made the whole buying process a dream. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleGreat professionalism from Alik as he understands what the viewers are looking for but also is knowledgeable in giving advice where needed. As a viewer and potential buyer, we were amazed at his outstanding round the clock communication. Thank you!
Hi Amina, it's very thoughtful of you to leave a review solely on your viewing experience which is a key part of the process that is often overlooked by potential clients when choosing an agent. We are extremely pleased to exceed your expectations and hope we can be of service in future.
5/5
GoogleLheyton was very helpful and friendly. Thankyou
1/5
TrustpilotIf I could give them zero stars, I WOULD.
If I could give them zero stars, I absolutely would. This also applies to Mackenzie Homes management in general as sometimes it’s hard to distinguish the difference between these two companies. Disgusting and appalling service, especially from Pooja. She is not helpful with any issues that arise during your tenancy. She only reaches out to you when it is beneficial for her. Firstly, when I first moved into the property the balcony was disgustingly dirty. The building has a massive problem with pigeons and to simply put it, they made a mess everywhere. There was pigeon poop all over my balcony for weeks on end. I was unable to use my balcony for WEEKS after I moved in. Then they finally decided to sort someone to clean it after weeks of me complaining and nagging them about it. Secondly, the building then had plumbing issues which resulted in waste pouring down in the garage directly onto my car. It took them MONTHS to sort this issue after complaints from tenants. The building STANK of poop for months. The management kept saying they are not responsible for this problem and it’s Thames water’s fault and they kept going back and forth for weeks before finally fixing it. Lastly, Pooja will continue to harass you even after your tenancy runs out. She shows no empathy towards any issues you might be going through. She is only chasing a commission and if you happen to stand in her way, she will do everything in her power to make you feel bad. She sends unprofessional emails and threatens to inform third parties of your personal situation which is not quite legal. They will try to scam you off your money and make sure that you don’t get your deposit back. They will add some “interest” rates to your rent and will justify it with saying it is in your contract. Please if you ever decide to rent with them, make sure that you read the tenancy agreement multiple times and understand every single point as they will make things up as they go. I would not use their services ever again even if they paid me for it. To conclude, the whole experience was quite literally $hit.
5/5
Google⭐⭐⭐⭐⭐ I had a fantastic experience with NW Property Signs! Yanki was incredibly helpful, professional, and efficient from start to finish. He made the whole process seamless, ensuring everything was done to the highest standard. The quality of the signs is top-notch, and the service was second to none. Highly recommend NW Property Signs.
5/5
GoogleSarah and her team are wonderful, helpful, honest and reliable, I wouldn't hesitate to recommend them to anybody :)
5/5
GoogleI cannot thank Lucy and her team enough for her support and patience. From viewing to completion sawyer and Co were supportive and on hand to push the process on. Really fabulous , personal and honest service. Highly recommend ! Fiona
Thank you so much Fiona for taking the time to leave us such a fantastic review! Lucy will be over the moon with your feedback!
5/5
GoogleSawyers were absolutely excellent from the day I asked Chris Sawyer to sell my late fathers house right up to completion. They made the whole process so easy and worry free, they showed a high level of competence and professionalism …
Thank you, Ralph. We’re delighted to hear Chris, Lucy and the team’s professionalism and support helped make the sale process smooth and worry-free for you.
1/5
TrustpilotNegative move out experience
Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous. They even attempted to take utility bills from my deposit before they had been emailed or sent to me, and before I was even aware of the amounts. I ended up winning the appeal, which says enough. I was recommending them at first, but the way the end of my tenancy was handled has completely changed my opinion. I understand contracts and fair charges where things are left behind, but instead of being honest with pricing, they go straight for the highest charges. Overall, I’m extremely disappointed with how they tried to get money out of me.
1/5
GoogleI found dealing with Chloe and Gwen quite unprofessional. Went to view a house, put my offer and then I chased 4 times and some reason they never call me back and the landlord never responds to them? …
Thank you for taking the time to leave your feedback. We are sorry to hear that you were dissatisfied with your experience and that … More
5/5
GoogleRecently sold a property through Frosts in Gerrards Cross. Jackie did a fantastic job managing the sale and pushing things through to completion and Matthew was always on hand with honest and helpful advice. I found the whole team very responsive and extremely professional.
HI Jonathan - Thank you so much for this amazing 5 star Google review for our Gerrards Cross Sales team. We are delighted to read that you found the whole team very responsive and extremely professional, especially Jackie and Matthew. We … More
5/5
GoogleAbsolutely delighted with the excellent service from all at Kingshills! Sold my flat for me very quickly and without any problems. Their communication is very good, keeping me regularly updated. …
Hi Tony, thanks for your review! We are so happy we were able to get you sold, all the best!
5/5
GoogleLovely people at this office. Friendly and very responsive to questions, phone calls, and emails. Open and helpful about showing my friends and family the property I was buying, when I was in New York and couldn't be there. I've done FaceTime with Wendy so much that I feel like she's part of the family! Now I am in my beautiful new home! Highly recommend!
We're so glad we could help make your home-buying experience smooth, even from New York! We’re thrilled you’re enjoying your new home. All the best!
5/5
GoogleJames and his team have been so helpful with moving my property over to their letting services. They took all the annoying jobs away, keep in great contact, are very easy to talk to and provide lots of details on their inspection docs. …
A huge thank you from all the team, it's our pleasure assisting you. Thank you so much for sharing your experience of our letting services.
5/5
GoogleI cannot praise Lucy enough! She has been so communicate and thorough. This is my first experience of selling a property, and she’s helped me understand every step we take and kept me in the loop throughout. Thank you Lucy!
Thank you, Lydia. We’re delighted to hear Lucy’s communication and thorough approach helped guide you through your first property sale and kept you well informed throughout.
5/5
GoogleLeapfrog were amazing in acting as a go between my purchase and sale solicitors. They bent over backwards to help get everything through, you could not get better. They also work as a team and we would be happy to recommend them.
Thank you so much Les for taking the time to leave us your kind words. We hope you settle into your lovely new home and wish you all the best!
5/5
GoogleFrosts were very professional and friendly accommodating through the whole process. Roland was exceptional and provided assistance even while he was away by nominating a colleague to help us. Lorraine was helpful attending promptly to our needs. It was a very pleasant experience
Hi Stella -Thank you so much for this fantastic 5 star review for Roland and our Gerrards Cross Lettings team. We are so pleased to hear that they were very professional, friendly and accommodating throughout. We will pass your comments on … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
5 reviews from sellers, rated 5.0 out of 5 on average. For example, Peter wrote: "it took nearly to years to sell our property and in a difficult market many people were involved but particularly Matthew and Lizzie. They stuck with us, gave ..."
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Ashford won Gold; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
