1/5
TrustpilotVery unhelpful rental department
Very unhelpful rental department! They simply do not care about the tenant. Do not use!!!
Trusted Agent profile · Gerrards Cross · Buckinghamshire
Verified
The Frost Partnership Gerrards Cross reviews
★★★★★
950 reviews across 4 platforms
32 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 7DE
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Gerrards Cross, Buckinghamshire, at 32 Packhorse Road, is rated 4.5 out of 5 across 950 reviews on four platforms, including 648 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
648
Reviews on Google
This office
224
Reviews on Facebook
Business-wide
65
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleMark and Frankie at the Frost Partnership were absolutely great at guiding us through our sale during such a stressful time. we achieved substantially more than another agent suggested for our final sale price and had a high standard and quantity of viewings.
1/5
GoogleExtremely bad experience. Made us homeless due to their incompetency in communication and property management.
Agent replied · 20 May 2026
Hi, Holly. We take these matters very seriously. Unfortunately, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours, we would like to investigate this issue further, please contact Kira Powell immediately at kira@bennettakaye.co.uk so that we can resolve this issue immediately.
5/5
GoogleExtremely good professional service
Agent replied
Many thanks for leaving this 5* review for the Gerrards Cross team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
The Trusted AgentRetirement flat find
I urgently needed to find a retirement property to rent for my parents. Caroline at Frosts showed us around the property and helped me thought the process every step of the way, her help and guidance was greatly appreciated, throughout a stressful time! Very warm, professional service with excellent communication.
1/5
TrustpilotIt's an unprofessional agency..
It's an unprofessional agency... They don't answer to your emails-they send you to meet the owner.. I didn't understand why??They put same propriety on different rentaln sites with differnt pricesNobody check theier job...
5/5
GoogleAfter having our property on the market for 3 years a few years ago with purple bricks and a local agent who were both full of empty promises they failed to sell. Not only did Leapfrog sell our property within 4 weeks of marketing they …
5/5
GoogleVery helpful and good management. Good at handling any problems that arise . They make sure any checks needed are done on time .
5/5
GoogleAbsolutely great service! I wouldn’t use anyone else. I found Dan very professional and went out of his way to give me the best service!
5/5
GoogleAs business owners we were unaware of the importance of having a presence of social media platforms. Metric connect have made things so easy for us. From the initial consultation it was clear they would be able to help grow our brand. Since …
5/5
FacebookA very professional service with excellent staff who care.
Agent replied · 3 May 2023
Hi Jennie, Many thanks for your recommendation, we're delighted to read that you received a professional yet caring property service from our team. Best wishes to you from all at The Frost Partnership
5/5
FacebookEfficient, friendly, professional service from Vicky Lyle.Thank you
Agent replied
Hi Francesca, Many thanks for your recommendation, we are delighted to read that Vicky provided you with an excellent property service. We will pass your comments on. Best wishes from all at The Frost Partnership Estate Agency
5/5
FacebookGreat service through and through. Polite, prompt and efficient, very happy and highly recommend.
Agent replied
Hi Christina, Many thanks taking the time to write this fantastic recommendation. Best wishes to you from all at the Frost Partnership
5/5
GoogleSarah did everything possible to help me buy my first house smoothly. Service was amazing! Would highly recommend going through leapfrog lettings and sales. Always there when you need her and always went above and beyond expectations, fantastic person and company. Thank you so much!
5/5
FacebookVery Good 👍 Services Always helpful
Agent replied · 3 May 2023
Thank you Deepak! Best wishes
5/5
GoogleI could not fault the JP&B Withington team, they sold my house in record time and were incredibly friendly, helpful and professional from start to finish. They made what should have been a very stressful time very quick, easy and pleasurable. Would highly recommend their services.
5/5
FacebookAmazing staff! Jacqui, Greg, Andrew are wonderful and very helpful with all they do! Very professional!
Agent replied
Many thanks for your review Thomas - that's great to hear! We really appreciate you taking the time to let us know and we'll pass your comments on to the rest of the team. Best wishes
5/5
The Trusted AgentExcellent Service! Pleasant Experience overall!
We received an excellent service from Frost, Mark Squire helped us find the Perfect Home in our desired locality, Though the sale had to wait for the probate to come through and a long wait, the service offered by Frost was prompt and excellent. Three Cheers!!!!
1/5
GoogleUnfortunately they didn't provide the service they promised and even had staff who we caught openly lying to us.
1/5
TrustpilotThey should be ashamed.
5/5
FacebookPersonal experience as I knew David and Allison
Agent replied
Than you Pauline - much appreciated!
5/5
FacebookI bought second property from Frost Partnership. Whole team is outstanding and shown in excellent customer service. David you showed the property and Alison got the deal done. Vanessa who managed whole tenancy process.
5/5
GooglePatient, professional and personable at all times.
Agent replied · 7 April 2023
Hi Laura, Many thanks for taking the time to post a review. We really appreciate the 5*s and the positive feedback. Best wishes
5/5
GoogleFriendly, knowledgeable and helpful
Agent replied · 23 June 2026
Thank you JB for your very kind 5 star review. If you need us again you know where we are. All the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Frost Partnership Gerrards Cross won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Gerrards Cross
Source: EA Masters winners lists, as published, linked by year.
The British Property Awards
The Frost Partnership Gerrards Cross won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winner in one year: 2022.
British Property Awards by year, 2022
2022 1 Gold The British Property Awards 2022 winners
- Local Gold (1)The British Property Awards 2022
- Gerrards Cross Lettings
Source: The British Property Awards winners lists, as published, linked by year.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers5 reviews
it took nearly to years to sell our property and in a difficult market many people were involved but particularly Matthew and Lizzie. They stuck with us, gave ...Read all 5 from sellers
Buyers2 reviews
We found our experience with the Frost Partnership was thoroughly positive. The only estate agents where we felt we were being treated with honesty and respect ...Read all 2 from buyers
About The Frost Partnership Gerrards Cross
Our Gerrards Cross office covers: Gerrards Cross, Fulmer, Iver, Iver Heath, Stoke Poges, Denham, Hedgerley, Farnham Common, Farnham Royal, Wexham.
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Questions about The Frost Partnership Gerrards Cross
What do sellers say about The Frost Partnership Gerrards Cross?
5 reviews from sellers, rated 5.0 out of 5 on average. For example, Peter wrote: "it took nearly to years to sell our property and in a difficult market many people were involved but particularly Matthew and Lizzie. They stuck with us, gave ..."
Has The Frost Partnership won any awards?
Yes. The Frost Partnership Gerrards Cross won Platinum in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Gerrards Cross branch at EA Masters 2022 and Gold for Letting Agent in Gerrards Cross at The British Property Awards 2022.
