Trusted Agent profile · Gateshead
★★★★★
151 reviews across 2 platforms
office 320 Aidan House, Sunderland Road, Gateshead, NE8 3HU
Jan Forster Estates's office in Gateshead, at office 320 Aidan House, is rated 3.7 out of 5 across 151 reviews on two platforms, including 68 Google reviews rated 4.5.
Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
5/5
GoogleCouldn't recommend more, we had so many issues through our solicitor and the sellers solicitor buying our first house and Jan Forster done everything they could to help us! Special thanks to Karen and Bella who put up with me every day pretty much and helped every way they could!
5/5
GoogleI spoke with Sam using the live chat on the website, he answered all of my questions fully and put me in contact with the right people. Overall, he was very helpful and I've regained some faith in estate agents after a few bad experiences with others. Thanks Sam!
1/5
TrustpilotStay well clear
Everything you will read about this company is true what they actually want is to tie you into a 12 week contract to sell, do a few photos, post on Rightmove then sit back and wait out the 12 weeks or if you get sick enough claim £300 cancellation fee for doing no work! Each time I tried to ring the call went to voicemail so how can potential buyers ever get to view houses through them!
1/5
TrustpilotCustomer service is terrible
Customer service is terrible! They will email you but then don't reply to your emails. We were ready and prepared to put down £2000 for a rental property but because we couldn’t move in within 2 weeks due to having to giving notice on current tenancy, we have then just been completely ignored by the company! The house is still up for rent almost 2 weeks later so looks like they haven’t managed to find anyone else either.
5/5
GoogleExcellent, professional and friendly service. I have used Jan Forster(LowFell branch) for both purchasing and renting/tenant finding. Most recently Isabella assisted myself in finding a tenant for my property. I received a first class service from her and the other staff in the office. This included keeping me informed with viewings, tenant info and progress reports. I look forward to working with you again in the future and would recommend to others.
Thank you so much for you lovely review! We too look forward to working with you in the future, Katie! - Jan Forster Estates
5/5
GoogleI chose to Jan Forster for my flat sale and I was extremely glad to use them as my estate agent. From start to finish Karen and Andrew showed professionalism, expert local knowledge, flexibility, and were worth every penny. I’ve dealt with other local estate agents and they blow them out the water. I was able to trust Karen with being able to work on my best interest, and her advice from listing at the right price to get a quick sale, to her patience and ability to chase and help push to completion at the end was incredibly valuable. Would highly recommend over any other agent in the area.
5/5
GoogleMyself and my partner have had nothing but good service from Jan Forster Low Fell all the way through our house purchase process. Often we was left in the dark by other parties involved with the purchase but these ladies and gents were able to offer us that insight going above and beyond to reassure us. Karen in particular was extremely helpful and should I ever need to deal with an estate agents in the future it would certainly be this fantastic group of individuals I go to. Thank you! Aidan & Julia
5/5
TrustpilotIt was a real pleasure working to sell…
It was a real pleasure working to sell my Aunts house with Jan Forster. They were very efficient and reactive to all my queries. At times they went that extra mile to help sell the property.
5/5
TrustpilotGreat experience buying house
Had a great experience buying the house through Jan Forster. We had a few viewings, all were arranged really quick. Lorraine from Tynemouth branch was really helpfull through all the buying process.
5/5
TrustpilotJan Forster 5⭐️
I appointed Jan Forster Estate Agents to search for a new tenant for a property I own.
5/5
TrustpilotI am posting this review to advise…
I am posting this review to advise people to read reviews based on the experiences of clients who have actually used the services of this Market leading company.
5/5
GoogleKaren was amazing, as a first time buyer the process was easy and stress free from start to finish. Everyone I spoke to there was really helpful.
1/5
TrustpilotVery poor service
I tried to show up at their offices to arrange a viewing, but they closed the office because there were protestors. I learned from the protestors that Jan Forster has kept one of their existing tenants in disrepaired housing with mould, ivy and dangerous electrics, and served a section 21 on them after they filed a complaint with environmental health. I'm glad I bumped into them, or who knows what my renting situation would have ended up being! Do not rent from this organisation!
1/5
TrustpilotDamp, mould, leaks
Have you ever felt like your house doesn’t have enough greenery or water features? If so, I wholeheartedly recommend renting with Jan Forster Estate Agents. JF understand that city life often means you don’t get to spend enough time in nature, so they let nature come to you! JF allow their tenants to live for months on end with mould; ivy growing through cracks in the structure; leaks; and damp. They ignore their tenants requests for these things to be removed, to the extent that four rooms in one family’s house were totally unusable. JF are so dedicated to the idea that we should all be communing with nature and the outdoors that they even served this same family an eviction notice for 10th December, sending them out onto the streets for Christmas.
1/5
Trustpilotappaling treatment of tennants
appaling treatment of tenants, property left in disrepair with multiple health hazards such as electrical hazards and damp/mould, when complaining about these issues, was issued with a no fault eviction. absoloutley abhorrent 'service' and treatment of tenants who have always payed rent on time. the landlord lives and works in dubai earning massive amounts. the letting agents have no care or regard for human wellbeing and care only about maximising profits and allowing tenants to either accept living in squalor or be homeless.
5/5
TrustpilotWe had a great experience buying a…
We had a great experience buying a house through JFE tynemouth branch. Lorraine in particular was very helpful and forthcoming with communication between ourselves and the seller. Would use them again.
5/5
TrustpilotVery happy to recommend
Jan Forster Estates have found excellent tenants for my rental property for several years, so they were my first choice when I decided to sell and I have not been disappointed.
1/5
TrustpilotSTAY CLEAR, EVICTING A FAMILY AT CHRISTMAS
Jan Forster have left a family in a damp, mouldy home for months. Now they are getting ready to evict them for complaining. Could you be more heartless, greedy and cruel than throwing a family, their children and their baby onto the street just before Christmas? Shame on this lot. They have no place in our city and we will not tolerate them leeching off of families to line their own pockets. Avoid them at all costs.
5/5
GoogleFantastic service from start to finish I would highly recommend Very professional company with lovely staff who go out their way to help. I dealt mostly with Karen who kept us up-to-date with everything from valuation to completion and can't thank them all enough.
5/5
GoogleMy experience with Karen Dowdell in the purchasing process has been great. She's professional, kind and proactive. Thank you Karen.
1/5
TrustpilotListed a families home with JF
Listed a families home with JF, forced us to take off the market after we accepted an offer based on their assurance they had been vetted, months went by and buyers finally got refused an mortgage, didn't even have a credit score, by which point the market had tanked, then we had to buy ourselves out the contract. Plus charged us for a walk through video that was supposably sent out to clients, when I asked to see it they couldn't produce it and gave a half arsed reason why it didn't exist.
5/5
GoogleI am currently going through the process of buying my first home and Bella has been super helpful and provided lots of really useful guidance. She’s been responsive throughout and it’s appreciated.
5/5
TrustpilotI bought my new house and sold my old…
I bought my new house and sold my old one with them and couldn't fault their service, friendly, professional, and good communication.
5/5
TrustpilotLorraine at the Tynemouth branch was…
Lorraine at the Tynemouth branch was great and was very quick to respond to any queries we had. 10/10
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jan Forster Estates's Gateshead office has 151 reviews across two platforms: 68 on Google, 83 on Trustpilot (across the whole business).
Jan Forster Estates Gateshead is rated 3.7 out of 5 across all 151 reviews, and 4.5 out of 5 on Google from 68 reviews.
Jan Forster Estates Gateshead, office 320 Aidan House, Sunderland Road, Gateshead, NE8 3HU.
