Trusted Agent profile · Gateshead
★★★★★
155 reviews across 2 platforms
office 320 Aidan House, Sunderland Road, Gateshead, NE8 3HU
Jan Forster Estates's office in Gateshead, at office 320 Aidan House, is rated 3.7 out of 5 across 155 reviews on two platforms, including 68 Google reviews rated 4.5.
Every review we hold for the Gateshead office, from every platform, shown as written. First names only.
5/5
GoogleWe have worked with Jan Forster, Low Fell for many years for both lettings and sales, and have always found the staff, in particular, Sharon, Bella, Karen and Gerard to be helpful, professional and friendly. Bella, the apprentice, is a rising star and an asset to the business and has a customer service attitude well above the level you would expect of an apprentice.
5/5
GoogleNo 1 Estate Agent in the North East.. Special Thanks to Lettings team in Low Fell branch.. Sharon and Jess have been very friendly, helpful and professional..PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleAbsolutely disgusted with the appalling service from Jan Forster Estates! They have managed a rental property for several years, and now the latest tenant has moved out leaving quite a bit of debit. Despite numerous calls, emails and visits to Jan Forster estates, they have so far failed to send proof of tenancy to the company demanding WE pay the tenants debits. It’s now at the point where one company is commencing legal action against us simply because Jan Forster Estates haven’t sent the paperwork across. As it’s a fully managed service we should NEVER have had to deal ANY of with this!!!!!!
5/5
GoogleWe've repeatedly used Jan Forster Estates over several years and the whole team in the Low Fell office are responsive, attentive and deliver an exceptional service. A huge thank you to the whole team and particular shout-out to Sharon Ford who ALWAYS goes above and beyond!!
4/5
TrustpilotGood agents who work hard to help you
Speaking as a buyer, this is a good estate agent. The Tynemouth office worked hard for us, providing lots of leads and following up actively. The people we dealt with were friendly and efficient. The property descriptions seem fairly accurate although you have to realise they are working for the vendor. For example it might say “private rear yard” although it omits the bit about “but it’s shared with the upstairs flat”. The photos are good and reasonably realistic. So when you get to the property you don’t feel too disappointed with the reality.One of the better agents for the Coast area.
5/5
GoogleGreat service and communications from Jan Forster in Low Fell. From initial meeting and valuation, they were a pleasure to deal with and kept us up to date with all aspects of the sale as it progressed. We will definitely be using them again
1/5
TrustpilotAVOID LIKE PLAGUE
Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to their condition. Children's toys damaged by the mold. Issued an eviction notice for 2 weeks before Christmas after Tennant submitted a complaint. AVOID this company like the plague.
1/5
TrustpilotI wish I had read the reviews before…
I wish I had read the reviews before engaging with Jan Forster Estates as we'd not had gone near them. My daughter had a move in date a month in advance from them, she booked her removal company etc. 1 working day before move in, the agent pulled out saying the existing tenant was no longer moving out. Something not right about the whole thing, it stinks!
5/5
GoogleJess has been an amazing help over the past couple month assisting securing my first home. Would recommend 100%!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotAvoid at all cost!
If I could give less than 1star I would! Shocking customer service and just a very very bad agent!!! Avoid at all cost if you want your house marketed and sold correctly and professionally!!
1/5
TrustpilotImagine....
Imagine how morally bankrupt you would have to be to evict a family of six, including an eight month old baby, from their house 2 weeks before Christmas? Excellent service if you want a pesky baby out of the house just before Christmas, otherwise avoid!!!!!!!!!!
1/5
TrustpilotForgot to pay rent to my account…
Conveniently forgot to pay rent to tlandlord account.I only noticed 2 weeks later when the account was overdrawn. Called them and they had no idea. Not the first issue I've had with this company and I'm sure it won't be the last. Will be taking my business elsewhere when tenancy comes up fior renewal.
4/5
Trustpilotkeeping seller updated on progress
I sold my property took longer than expected but that was due to first buyer dropping out.
5/5
GoogleI only have words of praise for Karen, Sharon, Bella and everyone else who work for Jan Forster's Low Fell branch. I always had a really smooth experience and hope to do more work with them in the future as well. Totally recommend them over others in this area.
5/5
GoogleI have recently purchased a house through Jan Forster - Low Fell branch and I have been very happy with the service I have received. Jess at the branch has been amazing from the very start negotiating until competition. She responds super quick, she is very knowledgeable and nothing is ever a problem. Thank you for helping us purchase our dream home!!PositiveProfessionalism
5/5
GoogleUsing a professional seamless team was very important to me and the Jan Forster Low Fell office delivered. From the first appointment to completion they never dropped the ball in the sale of my second home. I will be using them again in the near future as I intend to relocate my primary home too.
5/5
GoogleJust sold my property , and i can certainly recommend jan Forster estates at the low fell office, they were professional, and polite on the phone, and kept me updated on how the sale was proceeding,..thanks to sharon,Karen, and the rest of the office staff for your first class service at all times 👍 …
5/5
GoogleI could not recommend this Estate Agent more highly. From Gerald the valuer who came to give me honest sales advice based on an obvious great knowledge of local property market, through Eddie and Andrew pushing suitable, well matched viewers my way and onto Marilyn in the Sales Progression team. An excellent, personalised service that resulted in a quick sale. Brilliant!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe sale of my late mother’s home was handled with sensitivity and professionalism by the Low Fell branch. Karen, Bella, Sharon and Jerod provided a first class service at each stage of the process. I would recommend them to anyone selling a property.
1/5
TrustpilotAwful customer services, hang up your inquiry with disrespect,what a crazy company!
I saw the rightmove advertisement and interested in one Terrace at NE17, I have left message and expressed interest since 24/3/2024, they never get back to me.
1/5
TrustpilotAwful company
Awful company, where you have to do all of the work on their behalf. They lie, twist the truth and cover their backs when they are in the wrong. Avoid at all costs and go with someone else as these will have you paying regardless
1/5
TrustpilotDishonest estate agent who lies to…
Dishonest estate agent who lies to buyers about other offers to increase your bids. If you are considering making an offer on a house I would check to see if the house is listed under another EA first to avoid the hassle, if not be firm with them and try to deal with the seller direct
5/5
GoogleHelpful as well as really kind and patient. By far the best estate agents I have ever dealt with
1/5
TrustpilotEvicting a family of 6?
Evicting a family of 6?Including an 8 month-old baby, when they're unable to use 4 rooms in their house due to disrepair?Not very Christmassy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
