Andrew Craig reviews

★★★★★ 1/5

Trustpilot

Pretty disappointed in any service I’ve…

Pretty disappointed in any service I’ve had with problems in my rented flat a blocked toilet so I rang them on the Thursday as I am now away at work they said they would get someone straight onto it Friday evening the plumber sent me a msg after 5:30 saying they had been in touch now the office is closed and the plumber does not have a key to get in when I told the office they would have to let him in because I’m away at work Saturday tomorrow so that will be 3 days still not fixed and no further forward I’m not back from work until late Monday night so all in all the toilet will have been blocked for 5 days if there’s no one there tomorrow the flat will probably be stinking what a joke they are really

George · 30 August 2024

★★★★★ 5/5

Trustpilot

Alison and the team at Andrew Craig…

Alison and the team at Andrew Craig have been great in the selling of my property, it’s been a long process but they got me through it, thank you very much

Deborah · 12 September 2024

★★★★★ 5/5

Trustpilot

Selling houses they say is a stressful…

Selling houses they say is a stressful experience. The team at Andrew Craig Gosforth helped me and my wife every step of the way. Sarah the valuer did an excellent job of describing our lovely home with great photographs and floor plan. The sales team arranged viewings and advised us on offers and Alison dealt with our sales progression in a way that allowed us to sit back and let the professionals be professional. Would highly recommend. Thanks everyone.

Janet · 10 September 2024

★★★★★ 5/5

Trustpilot

Georgia at Andrew Craig Low Fell was a…

Georgia at Andrew Craig Low Fell was a real star always professional and kept me informed made sure that the chain kept going until the sale got over the line. Thank you Georgia

Consumer · 2 August 2024

★★★★★ 5/5

Google

Worked with Danielle on letting out a property where she has been very helpful in facilitating repair work to satisfy the tenant. Communications with Danielle have been regular and very concise. No issues whatsoever and would so far recommend.

Colin · 19 March 2024

★★★★★ 5/5

Trustpilot

Excellent Staff

On number of occasions, I had opportunities to deal with Andrew Craig Estate Agents. In my opinion they are one of the best real estate agents so far I have interacted with (which combines both Newcastle and London!). They know how to create a balance between interests of both sellers and buyers. I am a buyer and being a buyer you can imagine how stressful property purchase can be. But at Andrew Craig, they have wonderful staff who keeps you at ease. I would especially like to compliment Eliza. I observed, she goes extra miles for both seller and buyers to bring the right information and keeps everyone at comfort. She has very good professional skills. So far I have not been able to find the right property for me, but I would be glad if I can get through Andrew Craig! I would recommend them for both sellers and buyers for their property needs.

Brajesh · 4 July 2024

★★★★★ 5/5

Google

Excellent service. Staff always courteous and helpful. Repairs are done promptly and efficiently. Am always kept up to date on progress of any works being done. Many thanks!

Penny · 16 April 2025

★★★★★ 5/5

Google

A shout out for Gemma from low fell branch who was great, she was always there to contact with any questions we had. As first time buyers we had a great experience purchasing a house through Andrew Craig. Thanks Gemma for your help

D · 21 October 2023

★★★★★ 5/5

Google

Could not recommend Jack and his team at Andrew Craig Low Fell highly enough. From the valuation process to sales progression, they offer a very easy and professional service with lots of communication along the way. I have used Jack at Andrew Craig for many years and will continue doing so. Top job 👍🏻PositiveResponsiveness, Quality, Professionalism

Riccardo · 25 August 2022

★★★★★ 1/5

Trustpilot

Disappointed

Had to actually chase them to get feedback when people had viewed my property. Poor service. Had a couple turn up for a viewing i had no idea about and had to turn them away. Told them i wished to remove my property from sale and took months to remove. Got paperwork claiming people had rang to get viewings after i asked for removal and they then claimed i was aware of this when in fact i had no idea. Raised my concerns but got absolutely nothing back but an invoice as if my complaint didnt matter! Will never use again. Its a shame as the gentleman who comes round to value the property is lovely and is very knowledgeable about the area.

Donna · 27 May 2024

★★★★★ 5/5

Google

It was a pleasure to sell through Andrew Craig. They made the process extremely quick and effortless. Gemma was very professional and lovely to speak with. She was always on hand for advice and questions we may wish to ask. Thank you for all of your help.

Jessica · 18 June 2023

★★★★★ 5/5

Google

Jack has been the most helpful throughout the whole process. Especially with us being the sourcing agent for the buyer, some agents treat us differently but Jack continued to help us chase the matter through to completion without any issue and always friendly towards us. We will definitely be recommending Andrew Craig to all of our clients.

Sophie · 18 June 2022

★★★★★ 5/5

Google

I think the staff are excellent. Some larger agents don’t bother to keep you up to date but staff at Andrew Craig in Low fell do. I have purchased 3 properties with them to date and I would highly recommend them. Thank you to Jack, Gemma, Julie and to all the rest of your team.

Lynne · 18 June 2022

★★★★★ 5/5

Google

I have used Andrew Craig letting agents recently and the service I received was excellent. Everything was managed well, I was kept updated at every stage and the staff I worked with were pleasant and professional.

Lou · 20 December 2023

★★★★★ 5/5

Google

The service provided by Gill Ellis was extremely professional, efficient and very straightforward would definitely recommend , thanks again Tony

ANTHONY · 25 September 2024

★★★★★ 5/5

Trustpilot

Danielle Sunderland Office

My letting agent was Danielle from the Sunderland office. She was superb from the off. I had a few hiccups along the way and she resolved them all for me in a timely manner so i wasnt waiting about. Im very happy in my new home thanks to Danielle! :)

Maz · 27 September 2022

★★★★★ 5/5

Google

Great company and staff. Firstly Laura was amazing and helped us find our perfect first home, she was very friendly and helped through each stage. We also used Georgia who again was fab and couldn’t of helped more with our mortgage application. They kept us in the loop through out so we new where we were at each stage. Definitely recommend them both. Thanks again!

Jenna · 19 June 2018

★★★★★ 5/5

Google

Thanks for all your help and guidance through the process of selling property. It was a pleasure doing business with you all. Many thanks to Jack who is very professional, trustworthy and approachable. Very much a 5 Star. ⭐⭐⭐⭐⭐

June · 18 June 2023

★★★★★ 5/5

Google

Can't thank Jack enough for all of his help with our house purchase. He kept us informed of the progress, answered all of my questions and arranged for us to view the property on many occasions prior to completion. Would highly recommend using Andrew Craig Estate Agents.

Emma · 18 June 2022

★★★★★ 5/5

Google

I have been dealing with Jack throughout our purchase and he has delivered an excellent service, constantly updating and when i’ve emailed to ask something he has been straight on it definitely recommend these especially Jack

Lisa · 18 June 2023

★★★★★ 5/5

Trustpilot

The staff at Andrew Craig were so…

The staff at Andrew Craig were so helpful especially Jackie who was there for me right from beginning to the day i received the keys .thank you so much.

Vivienne · 27 October 2023

★★★★★ 5/5

Google

We’ve recently purchased our first home with Andrew Craig, and have to say Jack’s professionalism was outstanding. Jack was always available by phone and email and picked up any requests, including urgent additional reports, from us very quickly. Would recommend to friends and family in the future.PositiveResponsiveness, Quality, Professionalism

Rachel · 25 August 2021

★★★★★ 5/5

Google

Super helpful from start to finish, Nicola and Georgia made sure the sale went through seamlessly. Great work Low Fell!

J · 18 April 2024

★★★★★ 1/5

Google

Dont use their recommended solicitor they are useless dont reply to requests made and dont communicate until 4 weeks before your mortgage offer runs out by then there is no time for the paperwork to be done. They then had the cheek to ring us up and tell us the house had been re-listed for sale and 'sorry this one didnt work out better luck next time' which when you wait 5 months for any communacation from their recommended solicitor to then find out it wont be done in time is abit of a kick in the teeth. Will certainly be avoiding in the future, useless.

Jay · 18 June 2023