Andrew Craig reviews

★★★★★ 5/5

Google

I have found the Andrew Craig Estate and Letting Agents (Low Fell Branch) to provide an excellent service - always prompt and helpful. It takes away any stress of being a landlord knowing that they are looking after my interests.

Richard · 15 June 2025

★★★★★ 5/5

Google

Jack was consistently professional, courteous and friendly throughout the whole process of selling my flat and I have no hesitation in saying the fees charged reflected good value for money taking all of this on board. Despite being busy, Jack always came back to me ASAP and I didn't ever feel like I was waiting or disregarded and have no doubt that he is working with clients whose properties were selling at a substantially higher value than mine. I would absolutely use Andrew Craig in the future and recommend them to anyone else, smooth from beginning to end and any small concerns or queries handled head on using actual human customer service.PositiveQuality, Professionalism, Value

Kerry · 25 August 2021

★★★★★ 5/5

Google

I had the pleasure of engaging with Ms. Georgia Taylor on several occasions. Each interaction afforded me comprehensive and expert guidance. Ultimately, I was able to acquire my preferred property, for which I am profoundly grateful to have had such an exceptional contact.

J · 16 April 2025

★★★★★ 5/5

Trustpilot

Constant support & Updates - thank you!

Would like to thank everyone at Andrew Craig Gosforth for all of their help. As a first-time buyer I often had many questions and the team (particularly Alison!) were always there to support and keep me updated. Highly recommend them - thank you!

Georgia · 8 August 2024

★★★★★ 5/5

Trustpilot

Andrew Craig in Gosforth have recently…

Andrew Craig in Gosforth have recently sold my mums bungalow for me.I was kept well informed every step of the way and everyone was really helpful which made the transaction really easy and stress free.

Anne · 17 April 2026

★★★★★ 5/5

Trustpilot

Love this estate agent

Love this estate agent. Andrew Craig deal with both the letting and sale of my property with admirable efficiency and dedication throughout. They are a great friendly and highly professional team. I am very grateful to them for their service and support

Jonathan · 20 February 2026

★★★★★ 5/5

Google

Jack and the team were very helpful during the sale of our house. They lined up viewings in a timely manner and gave sound advice regarding offers. Our house sold immediately and the Andrew Craig team played a huge part in this. Jack kept in touch and updated us at each stage of the sale. We would definitely (and have already recommended) Andrew Craig’s service to family and friends.PositiveResponsiveness, Quality, Professionalism, Value

Megan · 18 June 2022

★★★★★ 5/5

Trustpilot

I was buying my first home with Andrew…

I was buying my first home with Andrew Craig in Low Fell so I didn’t know a lot about how things worked. However, Nicola was extremely helpful throughout by giving me advice when I needed it and helped me with getting quotes from companies to do some needed work on the house.

Charlotte · 7 February 2024

★★★★★ 5/5

Trustpilot

Outstanding Start to Finish service

I rarely write a review as I'm rarely so impressed and pleased but the support provided by Alex from the Boldon offices truly deserved to be recorded for others to benefit from.

Simon · 4 May 2026

★★★★★ 5/5

Trustpilot

Truly Exceptional

Assistance and support provided from the staff at the Low Fell office was exceptional and constant throughout the sale of our property. In particular Jack whose support, advice and continued communication throughout the process was outstanding. He went above and beyond to get answers and help keep us updated when our solicitor failed to do so. I therefore have no hesitation, in awarding 5 Stars.

Rainer · 18 January 2023

★★★★★ 1/5

Trustpilot

My experience, an agent to avoid if you want them to act on your instruction.Firstly I'd like to say Andrew Craig…

I'd like to say Andrew Craig Estate Agents South Shields dealt with the valuation and putting it on the market within a few hours and the property had good interest with several viewings the following day. Sadly, I don't feel after this that they worked for me. I stipulated that I wouldn't be selling to an investor, I didn't want the property in the hands of a landlord and the second viewing was by a Landlord that even though they were offering full asking price, I refused and took a lower offer from a family wanting to make it their home. Several weeks past and like many offers it sadly fell through, however within 2 days the agents lined up another 2 viewings and yet another landlord. The other viewing arranged was supposed to be buying a house to be their home. However, I had a suspicion that this was some of the party that viewed a few weeks earlier; the landlord that I refused the offer. I couldn't get any clarity it was not them. One of the names was familiar so I wanted to withdraw the house from the market but my requests was never carried out. The agent went ahead with the sale and assured me the buyer was legit; clearly this wasn't the case.I can say the agent did manage to sell the property and at full asking price but did they work for me, NO. I feel very let down as they knew I was in no hurry to sell, I wanted the property removing from the market until next year however I realise its my fault, I should have demanded it was removed. I was far to polite with the agents. My advice would be to avoid Andrew Craig Estate Agents if you want them to act on your request as my experience has been they acted on their own interest.

David · 21 December 2024

★★★★★ 5/5

Google

In our dealings with Andrew Craig's Estate Agency we find the service to be professional and we trust them to take care of our business. The staff we deal with are friendly and efficient, especially Lorna, who is an asset to the firm.PositiveProfessionalism

Ingrid · 18 June 2021

★★★★★ 5/5

Trustpilot

Stress Free Property Purchase

We recently purchased a property, and the entire process was remarkably stress free.

Ns · 20 December 2025

★★★★★ 5/5

Trustpilot

Excellent

Excellent. Professional and friendly staff at the Gosforth office. Sold the property very quickly and kept me informed of progress as best they could. Highly recommended.

Steve · 19 May 2026

★★★★★ 5/5

Google

Professional and Courteous service from all the team. Jack was superb throughout with his constant communication and would always ensure he got an answer for anything we might have raised. Photos taken of the property were excellent and we sold within a few days of going up for sale. Would not hesitate to use Andrew Craig again.

Adam · 18 June 2023

★★★★★ 5/5

Google

Andrew Craig were fantastic from the start to the finish in purchasing my new property. All the staff were great, and I'd like to give a special shout out to Nicola who was there on hand with any query I had, she made the whole process a lot less stressful. I would recommend Andrew Craig to anyone.

Ian · 18 June 2023

★★★★★ 5/5

Google

A very good sale process. I liked the eWay method which keeps you in touch electronically. However when you need a human contact Jack was there either email or telephone with his friendly yet professional help. Jack was prompt and focussed with my queries and was a great help to overcome issues. Andrew Self during the process was helpful and practical to complete the sale.PositiveResponsiveness, Professionalism

Russell · 18 June 2022

★★★★★ 5/5

Google

Absolutely brilliant from initially renting out my flat and then again when it came to selling it. Kept me up to date throughout the process and were very supportive of the price I wanted for the property (other local agents were actively trying to undervalue it). Fees were very reasonable compared to other agencies. The photos taken represented the property well and we ended up also getting a video tour. Laura was an absolute star throughout the process and made what is always a stressful experience much more manageable.

Sarah · 19 June 2018

★★★★★ 5/5

Trustpilot

Professionals !!! A*

I attend plenty of property viewings being a property investor, but I must say today’s visits was an absolute pleasure with Leanne !

Cas · 20 August 2025

★★★★★ 5/5

Google

Excellent service from Sholynne & the rental team. I have been with Andrew Craig for over 10 years and have taken a lot of the worry and hassle out of renting a property.

John · 16 April 2025

★★★★★ 5/5

Google

Just wanted to take this opportunity to say thank you Jack for your help and support. The purchase went through very smooth and quicker than expected. Jack is a very friendly person, always on time with the information needed, knowledgeable and always happy to help. He is definitely an asset to your company and someone I'll definitely go back to for our next purchase.

Ana · 18 June 2022

★★★★★ 5/5

Trustpilot

Jarrow branch

A lovely group of people always keen to help.

Benny · 18 December 2025

★★★★★ 5/5

Trustpilot

I am 100% satisfied

I am 100% satisfied, very helpful throughout the journey and responses very quickly when ever I email them.Thank you Andrew Craig team

Lini · 16 May 2026

★★★★★ 5/5

Trustpilot

Natalie Meldrum…

I dealt with Natalie Meldrum for many years whilst we were landlords for a flat in Gosforth. She was always professional, timely and extremely helpful. Nothing was too much trouble and as I live in London great communication between us was essential.

Mr · 1 March 2024