Andrew Craig reviews

★★★★★ 5/5

Google

I have met Mr. Andrew Craig at Auction and bought several properties from his agency over the years. His staff are extremely helpful and friendly. It's a pleasure to work with them. Jack is a good asset to the branch, and I wish them all the best in the future, and hope to buy many more via them.PositiveResponsiveness, Quality, Professionalism, Value

Rob · 18 June 2021

★★★★★ 5/5

Google

Andrew Craig (Low Fell Office) and, in particular Georgia, have been excellent in selling the house. Efficient and no fuss; exactly what you want. Two parts really stand out. Firstly, communications were first rate in that every aspect was fully briefed to me as it happened. Secondly, nothing was too much trouble and thus I felt valued as a customer. I will end by simply saying thank you for the service provided.

Neville · 21 September 2023

★★★★★ 5/5

Trustpilot

Would Highly Recommend

Andrew Craig (Low Fell Office) and, in particular Georgia, have been excellent in selling the house. Efficient and no fuss; exactly what you want. Two parts really stand out. Firstly, communications were first rate in that every aspect was fully briefed to me as it happened. Secondly, nothing was too much trouble and thus I felt valued as a customer. I will end by simply saying thank you for the service provided.

Neville · 2 September 2023

★★★★★ 5/5

Trustpilot

Best Company

Danielle and Gemma were so helpful and professional. Amazing customer service made me and my partner feel very welcome and helped us every step of the way with finding our perfect home. Highly recommend.

Ella · 21 May 2025

★★★★★ 5/5

Trustpilot

Jarrow Office - Eryn

Selling my late Fathers house, dealt with the Jarrow Office and Eryn. I had no experience in selling property but Eryn was in regular contact with me with updates and how the sale was going. The house is now sold. Thank You Jarrow Office and Thank You Eryn.

Mark · 8 November 2024

★★★★★ 5/5

Trustpilot

Superb service

Alison and team were superb at handling our property sale. We appreciated the consistent, clear communication throughout the process and their expertise in advising ourselves on the various stages of the sale.Despite various setbacks, the team worked diligently to ensure a sale could proceed at pace.

Taylor · 4 December 2024

★★★★★ 1/5

Google

Took 3 inquiries to get any information about a house and then it took two weeks to get a viewing and we travelled 1.5 hours from Leeds to Durham for the viewing and we were stuck in traffic so I called to say we would be 5 minutes late and …

Megan · 16 April 2025

★★★★★ 5/5

Google

Andrew Craig have been nothing short of excellent. From my initial valuation of my property to completion. They have guided me every step of the way, making sure I get the very best price for my property. Due to circumstances beyond my and Andrew Craig’s control the conveyancing become very complicated. They were able to navigate the process with me, contacting solicitors and doing everything they could to move the sale along. A special shout out to Jack who really went they extra mile, giving sound advice. Despite this being a very busy time, he always responded promptly to all mine and solicitors correspondence. Without his attention to detail I believe this sale would have taken much longer! Thank you!PositiveResponsiveness, Quality, Professionalism, Value

James · 25 August 2022

★★★★★ 5/5

Google

I have just sold my property through Andrew Craig. From the start of the process to the very end I was kept updated on the progress of the sale. I dealt with Jack, who is an asset to the Low Fell branch. He is very knowledgeable and put me at ease when I had moments of panic. He was there to answer any queries and always responded in a timely manner. I would not hesitate to recommend Andrew Craig to others and will use again myself in the future. Thank you!!PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 25 August 2022

★★★★★ 5/5

Trustpilot

Head to Andrew Craig, Jarrow when selling your home!!

I would like to thank Andrew Craig estate agents in Jarrow for the most amazing customer service we received when we sold our house recently. Their support, advice and continued communication throughout the process was outstanding. Any questions we had were answered promptly with fair and sound advice given when requested. Selling a house can be quite a complicated procedure but Beth and Michelle were always on hand to reassure and explain all aspects of the process. Their friendly, approachable and down to earth attitudes made us feel that nothing was a problem. Thank you again ladies, you are proffesional homeselling superstars!!!Thank you also to Phil, who initially valued our home, giving fair and unbiased advice on all aspects including the EPC. A special note of thanks from my husband too. He is dyslexic and often struggles with paperwork, Beth and Michelle were fabulous in accommodating my husbands disability and explained everything in layman's terms to ensure he understood. Again Superstars!!!I would not hesitate to recommend their services when selling a property.

Lisa · 10 July 2022

★★★★★ 5/5

Google

We couldn’t have asked for a better agent! Andrew Craig showed amazing patience and persistence in selling our land, he truly went above and beyond to get the deal done.

Saad · 29 October 2025

★★★★★ 5/5

Google

A big thank you to Jack and Gemma at the Lowfell branch who dealt with the sale of my mums property. Within days of my initial email to market the property I had accepted full asking price. Jack was always on hand to answer any queries and provided me with updates and advice every step of the way. This was a particularly difficult time for me as the house was going through the probate process and I cannot recommend Andrew Craig enough!PositiveResponsiveness, Quality, Professionalism, Value

R90 · 18 June 2022

★★★★★ 5/5

Google

Selling a house is not the same as selling a home which involves letting go of a lifetime of memories. I was fortunate to find an Estate Agent who employs people who understood this. I can not thank Gillian and her team enough. Each and every member works as team and are equally willing to make sure you are involved in the process every step of the way. Absolutely nothing is a problem. I could not have asked for anymore. Thank you.

M · 18 June 2022

★★★★★ 5/5

Google

I was a tenant through Andrew Craig for around 2 years. This was the first time I was a tenant in around 15 years as I relocated into the area. My contact, namely Donna was phenomenal. Really responsive, very fair and helped represent both parties really well. The house I rented had a number of issues but never did I feel like I was being problematic. In addition their network of contractors they used were generally very responsive so nothing dragged on. As now a landlord myself I wish I used Andrew Craig as they are on top of all things to do with property management and being proactive which must help as both landlord and tenants whilst being friendly and helpful. Thanks allPositiveResponsiveness, Professionalism

Jonathan · 18 June 2022

★★★★★ 5/5

Google

I have just sold my property through Andrew Craig. From the start of the process to the very end I was kept updated on the progress of the sale. I dealt with Jack, who is an asset to the Low Fell branch. He is very knowledgeable and put me at ease when I had moments of panic. He was there to answer any queries and always responded in a timely manner. I would not hesitate to recommend Andrew Craig to others and will use again myself in the future. Thank you!!

Sarah · 18 June 2022

★★★★★ 5/5

Google

Absolutely fantastic service from Andrew Craig, in particular Denise, Gill and Victoria who were so professional with their advice, guidance, knowledge in securing a tenant for my property. From start to finish, I felt confident that I was in safe hands with brilliant service which was competitive in price. My property was rented within a day with an excellent online marketing presence, showing everything in its best light. All safety aspects were taken care of including gas and electric checks to even the mundane tasks like final meter readings, even this was done with a cheery smile and a ‘can do’ attitude. Throughout the tenancy agreement process, I was kept informed all the way and given gentle reminders on things that maybe overlooked. All vetting was taken care of to the highest degree of professionalism with care and respect to both parties. The service provided was stress free, fantastic, professional and I cannot recommend Andrew Craig highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Graeme · 18 June 2022

★★★★★ 5/5

Google

We had an offer accepted on our first home together back in August 2021. However, due to the property being in probate it was a long wait. Jack at Andrew Craig Low Fell was amazing and was the only person in the chain who seemed to keep us updated and who chased the sale. We couldn’t be more thankful to him and are happy to be finally be collecting our keys today after 7 months with lots of excitement! On arrival to collect our keys Jack even provided a gift as a congratulations to us. Amazing service!!

K · 18 June 2022

★★★★★ 5/5

Google

I've been buying and selling homes for over 30 years now and Jack and his colleagues at Andrew Craig Low Fell Branch have been by far the best in terms of customer service, getting back to me, responding to my queries, providing market information, being patient, communicating with vendor, mortgage broker, conveyancing solicitor etc. , This is an unstable time for the housing market and the need for the estate agent to provide buyers and vendors with the steady guidance and sound knowledge about the local housing market that only comes from permanence and experience. For example; we had to change our plans from buying a flat for our daughter to going into the buy to let market. Jack and his colleagues at Low Fell were able to give us reassurance, instant advice and provide a great service to us as potential first time buy to let owners. The fact that our sales advisor Jack had had a long term professional relationship with our vendor for the five years that they were letting the property proved invaluable when our situation changed which delayed the sale. It may seem like a lucky chance but to me it speaks of a company that retains and promotes the best people, has a long term relationship with every part of the housing market and establishes trust through good practise. Our vendors experience of Andrew Craig professional lettings service gave them the trust and confidence to stick with the sale and for that I'm very grateful. I have to say that the personal communication skills, warmth, intelligence and integrity of your colleague Gill who met us at the property on two occasions when we were viewing and getting advice about letting was really positive and helped us to make sound decisions with trusted advice. Thanks to everyone at Andrew Craig at Low Fell, Dave and Lizz

David · 18 June 2022

★★★★★ 5/5

Trustpilot

Andrew Craig Gosforth gave us a great service

Andrew Craig Gosforth gave us a great, professional and friendly service throughout our sale. They dealt with everything from the viewings through to the final sale. Special thanks to Sarah, Ellie and Alison in keeping us updated throughout the process. There was always a very warm welcome if we called into the office for any updates. Thank you.

John · 2 March 2024

★★★★★ 5/5

Trustpilot

Letting out my home…

I was worried about letting out my home but Cara and the team at SS made it so simple and stress free. They were really knowledgeable in all aspects of legislation and found me a tenant in no time. I opted for their full managed service as I have no doubt they have the skill needed to manage my tenant and property in a way I couldn'tFirst Class Service throughout - Thank You to everyone at Andrew Craig who helped.

Alan · 4 April 2022

★★★★★ 5/5

Trustpilot

Professional and friendly service

I sold dads house with the help of the staff in the South Shields office. They were very proactive and worked hard to promote the property, arranging and facilitating viewings on my behalf.

Marion · 20 September 2025

★★★★★ 1/5

Trustpilot

Horrendous from day 1 - AVOID

Horrendous from day 1, until we moved out 2 years later (rented property). We viewed the property at the end of the first lockdown in 2020, the house was in a terrible state from previous tenants and the garden fence had already fallen over. The carpets were horrendous and were literally black from dog dirt and smelled disgusting and had holes from a previous sofa.Debbie was present when we viewed the house and told us the house would be cleaned before we moved in and that the fence would also be fixed. There was also an offer of 1 months free rent which would have been a great help. Due to these promises and the offer, we paid the deposit and completed paperwork.Once this was completed were then told the 1 month free rent offer was no longer an option but gave us an option to back out of the agreement (which we now totally wish we had done).1 week later and we collected the keys from their offices and when we entered the house nothing had changed. The dog stained carpets hadn’t been touched and there were dog hairs everywhere throughout the house and the smell was disgusting. We complained and Denise then replied and denied anyone saying anything about the house getting cleaned or the fence being fixed. They did then send out a cleaning company to clean the 1 carpet (despite the whole house being stained with dirt and smells).During the viewing we asked a generic question if the living room carpet could be replaced but never said we would do it, it was this that they used as an excuse for nothing being done.There were no light bulbs in the house (which wasn’t an issue, we went and bought some) to which we found additional issues. The lights in the living room constantly had power to them and none of the switches worked to turn them off.We tried getting out of the contract but were told we would have to keep paying until someone else moved in… Despite more lies from Denise saying an inventory had been completed by them, they waited until we submitted one before admitting one had not been done, but told us to take plenty of pictures.We had countless problems throughout the tenancy and they were useless at getting anything fixed. 2 years later and we’ve thankfully been in a position to buy our first house and it’s safe to say the fence still hadn’t been fixed. Even after moving out we’ve had contractors ringing us for repairs (the fence) as they forgot we not longer lived there so past on our details.The windows aren’t sealed properly and the wind whistles through and blows the curtains as if the window was open. They have put the property back up for rent and have had the audacity to increase the rent by £110/month. I cannot explain enough, do not use Andrew Craig for any of their services, they’re liars and I promise you will regret it.

Dan · 26 February 2022

★★★★★ 5/5

Trustpilot

Considerate and thoughtful help during…

Considerate and thoughtful help during our purchase and sales cycles. Bespoke service always looking out for clients best interests.

L.M · 16 January 2026

★★★★★ 5/5

Trustpilot

Great customer service from Hayley

Great customer service from Hayley, always available to help anytime. Goes over and above excellent service 👏

Peter · 1 February 2026