Trusted Agent profile Β· Frodsham

Swetenhams Lettings Frodsham reviews

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

276 reviews across 2 platforms

113 Main Street, Frodsham, WA6 7AB

Swetenhams Lettings's office in Frodsham, at 113 Main Street, is rated 4.6 out of 5 across 276 reviews on two platforms, including 258 Google reviews rated 4.8.

Google logo

4.8 / 5

258

Reviews on Google

This office

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18

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Frodsham office, from every platform, shown as written. First names only.

5/5

Google

Rebecca has been great to work with. She has made, what could be a very stressful process, easy and has explained what each step is.

Caitlin Β· 19 May 2025

5/5

Google

Thank you Jenny for your outstanding customer service, you definitely are an added value for Swetenhams Frodsham. Thank you again for what you have done to us. Stefano and Fabio

Stefano Β· 24 August 2023

Agent replied Β· 23 August 2024

Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Everybody at the office was willing to help. Jenny was amazing updating us each step of the way. Amazing speed that was.

Flx Β· 25 February 2024

Agent replied Β· 23 August 2024

Thank you for taking the time to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Highly recommend the team and we wanted to say an huge thank you to Jenny, Nathan and the entire team. We have just rented a property and within 12 days all paper work completed and we collected the keys!! We fell in love with the property and the landlord and lady! I am an freelance nurse and they knew the importance of me being near work! Jenny and Nathan pulled out all the stops and we are for ever grateful!!! Thank you and all so from all key workers!!PositiveResponsiveness, Quality, Professionalism, Value

Janice Β· 24 August 2021

5/5

Google

Well what can I say about this company, especially jenny Goulding that has helped me from day 1, she has talked through every step and helped me and my family find a gorgeous home after being evicted from our house after 18 years, it was very stressful but jenny was amazing right the way through, I highly recommend swetenhams frodsham for all your housing needs

Jayne Β· 25 May 2024

Agent replied Β· 23 August 2024

Many thanks Jayne for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Really pleased jenny has been most helpful

Jack Β· 2 April 2026

Agent replied Β· 16 April 2026

Thank you so much for your kind words! We are thrilled to hear that Jenny provided excellent service. We strive to go above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

My experience with Swetenhams was a literal dream. The staff was so lovely and with this being my first move I was so nervous but they made me feel so comfortable! Faye and Jenny in particular being absolute angels! I’m so happy with my new apartment and it’s all thanks to these guys! :)

Livvy Β· 16 November 2024

Agent replied Β· 23 November 2024

Many thanks for your marvellous 5* review Livvy. Best wishes, Lucy, Customer Relations.

5/5

Google

I was very happy with everything, very helpful and extremely professional, Jenny made the whole experience go smoothly

Danny Β· 25 February 2024

Agent replied Β· 23 August 2024

It’s really lovely to read another 5* review Danny. Many thanks, Lucy, Customer Relations.

5/5

Google

Estate agents are very helpful. I would definitely recommend.

Kerry Β· 16 February 2026

Agent replied Β· 16 April 2026

Thank you for taking the time to share your positive experience with us! We always strive to provide exceptional service, and it means a lot to know that our estate agents were helpful to you. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Could not be happier. Would highly recommend.

I have recently used Swetenhams Northwich branch for my mortgage and transfer of equity, Georgia Greenwood has been so helpful and professional, keeping me update every step of the way and offering me great advise, she got me a really good deal and I could not be happier. Would highly recommend.

Mrs Β· 29 January 2024

5/5

Google

Absolutely brilliant estate agents Nathan and Jenny went above and beyond to help me and my son find the perfect place. I would highly recommend if anyone is looking to rent a property. Not only did they do an amazing job finding me something it was dealt with very quickly and professionally. They are both a credit to the company and always smiling and happy to help. Thank you again Nathan and Jenny 😊PositiveProfessionalism

Verity Β· 24 August 2021

5/5

Google

We recently rented a property in Elton with the help of Swetenhams. A huge thank you to Nathan who have been extremely helpful in guiding us through the process. Lovely, patient, supportive and very professional. He made the stressful process of renting a house so much easier. Nathan was very quick with all communications. Everything went quickly and efficiently. I would definitely recommend Swetenhams to anyone looking to rent a house.PositiveResponsiveness, Quality, Professionalism, Value

Maud Β· 24 August 2021

5/5

Google

Just sorted my mortgage out quick and friendly service highly recommend using to get it sorted

Martin Β· 25 November 2025

Agent replied Β· 25 December 2025

Thank you so much for the great review! We're always happy to provide efficient and friendly service to help our customers with their mortgage needs. We appreciate the recommendation! Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

WORST ESTATE AGENTS

WORST ESTATE AGENTS - Chester & Frodsham both let us down - They refused to contact Area Manager Colin - Colin contact us - AWFUL STAFF

Mail Β· 22 May 2026

5/5

Google

Dealt with Greg @ Swetenhams now for two remortgages and a house purchase. Always been a professional service with an approachable attitude, and helped us get the best deal suited to our needs, without over complicating things. I wouldn't use anyone else now.

Chris Β· 25 August 2019

Agent replied Β· 23 August 2024

Hello Chris, thank you so much for taking your time to provide our Swetenhams team with a 5-star review. We are so happy that Greg and the team were able to assist you with such a professional service and if there is anything else you need in the future then please don't hesitate to get in touch.

2/5

Google

Promised so much and only delivered disappointment in selling our home. Poor customer service.

Elaine Β· 16 October 2025

Agent replied Β· 23 October 2025

Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

We have recently completed a house purchase with Swetenhams and were extremely happy with the service we received from the whole team at Swetenhams. A Special thank you to Holly who handled our house purchase brilliantly and to Adam and Natasha for their help in acquiring our mortage .

Orla Β· 24 August 2023

5/5

Google

I wish to thank Swetenhams for helping me find a new apartment. They are a professional team that is always at your side to alleviate any difficulties that may arise. Also a viewing of property during pandemic times is not something that every real estate agent is willing to do, so I appreciate that. Kind regards and Thank You Jenny and Nathan for all the help!PositiveResponsiveness, Professionalism

Danail Β· 24 August 2021

5/5

Google

Jenny was fantastic in setting up the viewing all the way to the day we moved in, always had the time to phone me back if I had any questions and helped me out greatly, thank you jenny! Benjamin

Ben Β· 24 August 2020

Agent replied Β· 23 August 2024

Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our Swetenhams team provided a five-star service!

5/5

Google

My experience of dealing with Swetenhams, particularly Jenny has been extremely positive. Very professional, courteous, and very quick with all communications. This was my first rental and everything was explained in detail. No hesitation in recommending this firm.

Simon Β· 24 August 2020

Agent replied Β· 23 August 2024

Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Swetenhams team provided a five-star service!

5/5

Google

Great service from all at Swetenhams! Always on time for viewings and very helpful. A big thanks to Adam for all his help with the mortgage and fab service. Would highly recommend!

Rebecca Β· 24 August 2021

Agent replied Β· 23 August 2024

Hello, thank you very much for taking the time to leave us with a lovely review, we really appreciate it.

5/5

Google

I arranged to meet Jenny on the 2nd Jan to view a property that was in the process of being converted/built in an old school on the 31st of Jan moved in. Jenny & Nathan both kept me updated on the progress of the build through out any questions asked were answered and the relationship she had with the team of builders payed off as she worked relentlessly the final few days make sure I moved in on my given date. In nut shell great service from all the team at the Frodsham branch.

Robert Β· 24 August 2021

Agent replied Β· 23 August 2024

Hello Robert, thank you very much for taking the time to post this, we're very glad that Jenny and Nathan could help deliver a great service to you!

5/5

Trustpilot

Absolutely fantastic

Absolutely fantastic, professional and "gentlemanly" service from Ryan Squirrel at the Winsford branch. We are not yet over the line due to delays at the sellers end and general Solicitor malaise but Ryan has accompanied several viewings of the property for us as well as letting in trades to enable them to quote. Will definitely keep in touch and seek Ryan's help in the future. You are lucky to have him Swetenhams!

Angela Β· 20 October 2024

5/5

Google

I have been very impressed with Swetenhams' rental services. Jenny and Nathan's tenacity in resolving issues during the moving into their rental property. They have been professional and courteous at all times during what has been a very stressful time selling my house, and moving into rental. Jenny has been supportive throughout the experience and I would definitely recommend their rental accommodation services.PositiveProfessionalism

Scott Β· 24 August 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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