Every review we hold for the Frodsham office, from every platform, shown as written. First names only.
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5/5
GoogleRebecca Brown is the mortgage advisor at Swetenhams and I have used her when I was first applying for my mortgage and also at renewal 5 years later. I wouldn't use anyone else as she is very knowledgeable, efficient and just simply a pleasure to speak and work with. Rebecca will do everything in her power to find the best mortgage deal even in turbulent financial times. Ask for Rebecca Brown for all your mortgage needs!
Jess Β· 2 April 2026
Agent replied Β· 16 April 2026
Thank you for your kind words, we are thrilled to hear that our mortgage advisor, Rebecca Brown, has provided you with exceptional service for both your initial mortgage application and renewal. It is our goal to ensure our clients receive the best mortgage deal possible, even in uncertain times. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleIts been a while since I last moved so going through the process has been daunting. Swetenhams have made the process smooth and supported me through each step. I cant fault the service from Richard, Jack, Emily and espcecially from Rebecca Brown (Mortgage Advisor). I have received an exceptional service. Rebecca made the process so easy, taking all the stress away and is a superb advisor who I'd highly recommend.
Lisa Β· 10 April 2026
Agent replied Β· 16 April 2026
Thank you for your kind words, we are thrilled to hear that our team, especially Rebecca, provided you with exceptional service during your move. It's our pleasure to make the process as smooth and stress-free as possible for our valued clients. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleFor first time renters, Nicola and Jenny could not have been more helpful, friendly and supportive towards us! Nicola went well out of her way to provide multiple viewings for us in order to cater to our working hours, as well as making us feel heard when talking about what we were looking for in a property. Both Nicola and Jenny guided us through the process and really made, what could have been incredibly daunting, easy and straightforward. We are both so grateful for everything.
My partner and I could not recommend Swetenhams more highly if you are looking for a new start in a lovely area.
Many thanks,
Adam & Cat
Adam Β· 2 October 2025
Agent replied Β· 23 October 2025
Thank you so much for your kind words, Adam and Cat! We are thrilled to hear that your experience with Nicola and Jenny at Swetenhams was exceptional. Our team is dedicated to providing excellent service and making the process of finding a new home stress-free. We appreciate the recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI recently had advice and support from Mortgage Services Partner, Rebecca. Her experience and knowledge of mortgages was amazing and just what I needed.
It was my first time renewing my mortgage, so I had many questions; Rebecca patiently answered all of these and clarified any misconceptions.
With so much uncertainty around rates at the moment, Rebecca was able to present me with options that were both realistic, and ultimately really good products.
Conversations around moving house and porting mortgages have the potential to be really confusing, so I was grateful that Rebecca was able to provide the clarity I needed and with that, reassurance along the way.
I would highly recommend contacting this branch to speak to Rebecca. From start to finish, a professional and positive experience.
Thank you.
Sean Β· 7 September 2025
Agent replied Β· 23 August 2024
Thank you for sharing your positive experience with Rebecca from Mortgage Services Partner. We are thrilled to hear that her expertise and support helped guide you through the mortgage renewal process. It is our goal to provide our customers with realistic options and clear understanding of their options. Thank you for recommending us to others! Best Wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleMy process began just before an online auction for a property in Frodsham. Rebecca was recommended to me by one of the staff at Swetenhams as I was very short of time. Nevertheless the MIP was secured quickly and efficiently. As it was that property sold to higher bidder but it made sense to continue with the funding which was in place. Every thing was completed professionally with my being kept informed of everything that occurred. I was also assisted by Rebecca during a tricky period during the conveyancing. Rebecca is a credit to Swetenhams and Sequence and should be duly recognised for this.
Regards, Frank Blanchard
Frank Β· 3 September 2025
Agent replied Β· 9 September 2025
Thank you so much, Frank! We are thrilled to have been able to help secure your MIP quickly and efficiently. We understand the importance of timely and professional service. We appreciate your kind words and are happy to have Rebecca as a part of our team here at Swetenhams and Sequence. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleRebecca has been SUPER helpful in supporting us with our mortgage application- and didnβt give up on us even when it proved difficult! We are now all set up ready to property hunt. She is so lovely, down to earth and responsive to individual needs. Very grateful π β¦
Holly Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words! It was a pleasure assisting you with your mortgage application and I am glad it all worked out. Wishing you all the best in your property hunt and please don't hesitate to reach out if you need any further support. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleRebecca was brilliant sorting the best mortgage deal for us! She was super friendly and approachable and kept us up to date at every step. This is the third time I've used this broker and won't go anywhere else in future! Highly recommended
Zebadee Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for your amazing review! We are so happy to have Rebecca as part of our team and we're glad she provided excellent service. We appreciate your continued support and loyalty. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI am in the process of buying my 1st property and Rebecca has been great. She has explained everything from start to finish and has been so helpful when I had questions or queries about the purchase. Would definitely recommend as she has made the process so easy and much less stressful than I thought it would be.
Sara Β· 2 September 2025
Agent replied Β· 9 September 2025
Thank you so much for trusting us with your first property purchase! We're thrilled to hear that Rebecca has been so helpful and made the process easy and stress-free for you. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleRebecca has been so professional with our mortgage offer from start to finish! After the nightmare year we had she was always ready to help whenever we needed her. Couldn't recommend her enough, thank you!
Vicky Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your kind words, we are thrilled to hear about your positive experience with Rebecca! It's our goal to provide exceptional service and we are so glad she was able to assist you during a difficult time. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleRebecca was fantastic at finding the best mortgage for me and sorting everything out very quickly, Iβd fully recommend her and will be happy to have her advise me on my next mortgage
Sean Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleFinding suitable tenants for a rental is never easy, but if you're looking for a stress-free letting experience for your property in the local area contact Jenny at Swetenhams.
We have been working with her for over 4 years and she has sourced multiple, high quality, reliable tenants for our properties.
Her comms are always highly proactive and we never have had to chase for updates. In addition, she handles all the referencing and regulatory paperwork with zero fuss.
Jenny has over 20 years experience in the letting business and I have found her an absolute pleasure to deal with. We look forward with dealing with her again in the future.
Neil Β· 19 March 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind and glowing review! Our team at Swetenhams is dedicated to providing stress-free letting experiences for our clients. We are thrilled to have been able to source multiple high-quality and reliable tenants for your properties over the past 4 years. We strive to maintain excellent communication and handle all referencing and paperwork with ease. It's been a pleasure working with you and we look forward to continuing our partnership in the future. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleJenny has been an absolute treasure in helping us find our new home to rent. From start to finish, she has done amazing work in making sure my husband and I got exactly what we were looking for. β¦
Nicole Β· 16 January 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words, it was a pleasure helping you find the perfect rental home. We look forward to working with you in the future when you're ready to buy. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWould highly recommend for mortgage advisor and anyone looking to sell. We have used mortgage advisors and mainly had meetings over the phone. Meeting Adam face to face and going through all options was fantastic, what seemed to be days of waiting and discussing with another mortgage advisor over the phone was all done in a 1 hour meeting with Adam . Adam is very experienced and will be recommending to all friends and family. Richard is also an asset to the company, itβs more than just a job to him, heβs about the people and what is right for them. Will be sticking with this company moving forward
Thank you again
Nat & Matt
N.E Β· 25 September 2024
Agent replied Β· 25 October 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAbsolutely Fantastic, for the tenants (us) and the landlord. We have just left our home of three years in Frodsham, on Main Street, and feel compelled to leave a review.
From day 1, Jenny was a delight as she showed us the very few places that fitted our requirements (a 4 bed in frodsham town centre, suitable for a young family with new baby!). Our situation was a little unique and that didn't put her off finding a solution.
We found the absolutely perfect house and managed to get it over the line. Over the next 3 years they have been great with all the maintenance and just friendly and pleasant to deal with. I am genuinely going to miss walking past with our little toddler and exchanging waves on our way to Devonshire Bakery.
There were a load of issues when we left (our fault) and they helped sort it out with the landlords and even held onto some post for us because we hadnt done the redirect on time! We got to know the landlords well, as they still did the garden, and can tell they were happy with everything and sad to see us go.
This was first class from start to finish, we will be dropping off wine, chocs and flowers to say thanks.
Richard Β· 25 September 2024
Agent replied Β· 25 October 2024
Thank you so much for your excellent 5* review Richard. We are thrilled to hear that Jenny and the team could help make your time in Frodsham so enjoyable. Best wishes to you and your family in your new home! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe first worked with Rebecca in 2022 at the start of our home buying journey, she took over from a previous employee and was thorough, friendly and gave us confidence that she knew what she was doing. β¦
Ali-Ann Β· 16 January 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words, we are lucky to have Rebecca on our team! Her unparalleled knowledge and dedication to assisting clients like you make all the difference in achieving your dreams of homeownership. Best Wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleA good service, as someome with Autism and ADHD the way I proccess information is different and Rebcca was very understanding and really helped make the process simple and smooth.
Ben Β· 16 March 2026
Agent replied Β· 16 April 2026
Thank you so much for your kind words! We are always striving to provide exceptional service to all of our customers, and we are thrilled to hear that your experience was accommodating and stress-free. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleRight from the 'get-go', Adam was very clear and knowledgeable, with his delivery of mortgage information and all of the different variables and options, available to us. We felt very comfortable chatting with him, he was very responsive to any questions which we had and we are more than happy, with the mortgage, that he helped us secure. An all around lovely guy and would definitely seek his advice, if we was to need anything mortgage related, in the future. Thankyou very much.
Matthew Β· 24 July 2024
Agent replied Β· 23 August 2024
Thanks for the wonderful 5* review and thanks Matthew for your kind words! Best wishes, Lucy, Customer Relations.
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5/5
GoogleBig thank you to Rebecca for helping myself and my partner through the journey of buying our first home ! Really helped make the process as seamless as possible!
Ben Β· 16 February 2026
Agent replied Β· 23 October 2025
Thank you for your kind words! We're thrilled that Jack and Rebecca were able to help you find your first home. It was a pleasure working with you. Congratulations on this exciting new chapter! Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI have known Jenny at Swetenhams Frodsham for a number of years now. whilst I have been looking both to rent and on occasions but property in the area. Jenny has always been highly professional and prompt for viewings and in responding to any entities I have had about properties.Jenny has been proactive and we have now found the perfect property for me rent. Jenny was brilliant at the second viewing following uo three queries within the hour and sorting all of my questions out. Following that Jenny has gone above and beyond helping me through the whole process of renting step by step and supporting me with technological issues. Renting can be daunting and is not something you do often Jenny has helped me with every issue and with every step I have needed to undertake doing much more than would be expected and has been a God send. I would not have been able to do this without her help. Thanks to Jenny she has been amazing.
Rebecca Β· 16 August 2025
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5/5
GoogleI would fully recommend Swetenhams to anyone looking to rent a property. Jenny was very helpful and efficient throughout the whole process.
Jacob Β· 2 April 2026
Agent replied Β· 16 April 2026
"Thank you for your recommendation! It's always great to hear positive feedback about our team members, especially Jenny. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI am so very grateful to Nicola and Jenny for providing such a professional, warm, and understanding service. From the get-go, Nicola was warm and understanding of the time-sensitivity of our situation. As first-time, young renters, my boyfriend and I felt that we were considered just as important as other older prospective tenants. This is not the case with all estate agents so we really appreciated that we were treated as such. Nicola went out of her way to show us an additional property on the day of viewings and we secured a beautiful place on the same day. Jenny ensured everything was turned around within 48 hours and was again, efficient and very lovely. Alex and I could not recommend Swetenhams enough for prospective renters, they'll take good care of you.
We wish the team at Swetenhams the best,
Amria & Alex
Amria Β· 5 August 2025
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5/5
GoogleJenny was so lovely and helpful throughout the process! Huge thanks to her and the whole Frodsham Swetenhams team!
Hannah Β· 14 April 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We are thrilled to hear that Jenny and our team provided excellent service. It was a pleasure working with you!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
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5/5
GoogleMassive thank you to Rebecca who has been wonderful in helping us with our mortgage. Has gone above and beyond to find us the best deal, very friendly and explained everything thoroughly and detailed. Many thanks again and would highly recommend.
Mert Β· 2 September 2025
Agent replied Β· 9 September 2025
Hello Mert,
Thank you so much for your fantastic 5* review! We're thrilled to hear that Rebecca was able to assist you so effectively with your mortgage. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleSwettenham's, in particular Jenny Goulding, have recently let a property on my behalf.
As always a seamless process with great customer service.
Martin Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you for the wonderful review! We are delighted to hear that Jenny Goulding and our team provided you with a seamless experience and great customer service. It was our pleasure to assist you with letting your property. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.