Every review we hold for the Frodsham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently bought a property through the Frodsham branch of Swetenhams.
As a first time buyer I was quite daunted at the prospect of going through the process on my own. I needn't have worried! The team were helpful throughout the process and very patient with my never-ending questions. The whole process ran incredibly smoothly, I can’t recommend them enough. Special thanks to Greg for the mortgage advice and Holly for continuing to help me through issues even after I had moved in!
Thank you so much!
Mike · 24 August 2020
Agent replied · 23 August 2024
Hello, thank you so much for taking the time to provide our Swetenhams team with a 5-star review.
We are so happy to hear Greg, Holly and the rest of the team helped you every step of the way with great service.
If you ever require anything else from our team, we will be more than happy to help.
★★★★★ 5/5
GoogleAdding to my review below, we have once again used Jenny to find a tenant for our property, and as ever, her service and support has been excellent. She is very friendly, personal and professional, always going the extra mile when faced with a challenge and getting the outcome needed to ensure the rental goes ahead. Thank you.
We have recently rented out our third property through Swetenhams in Frodsham, who have been excellent on all occasions. They've helped us find great tenants and are really friendly and supportive.
We had an issue with the gas safety certificate on the last house, that was caused by the provider. Jenny and Jade went above the call of duty to help rectify this and ensure the tenant could move in as planned.
I would thoroughly recommend their service and definitely use them again. Thank you ladies.
Julie · 24 August 2020
Agent replied · 23 August 2024
Hi there, thank you so much for a lovely review, we are thrilled that you were happy with our service.
★★★★★ 5/5
GoogleI would like to specially thank Adam for all he's hard work for helping us getting our first beautiful house. He was always on time with updated informed. I would recommend the company 100% Great staff polite and helpful. Good luck in the future with your hard and great job .
Anita · 27 December 2023
Agent replied · 23 August 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHolly and the team at Swetenhams Frodsham helped in the purchase of my first home. The experience was seamless, efficient and exciting. Holly looked after the sale and kept me in the know at all points in time with timely responses (same day), which was very refreshing. I would highly recommend her and the team.
Joe · 24 August 2023
Agent replied · 23 August 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy experience with this Estate Agents has been excellent. Enquiries over the phone have been sorted quickly and the staff are always cheerful and ready to help you anytime. I would recommend anyone looking for a new home to contact this branch.
Pamela · 25 May 2024
Agent replied · 23 August 2024
Pamela Stockton thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMyself and my partner recently moved using Swetenhams Estate Agents based in Frodsham. We dealt with Jenny who was very quick to respond to our queries and emails. The whole experience was super easy, I cannot commend Jenny enough for making us feel at ease during the stressful time of moving! Overall, Swetenhams are a very efficient estate agent who are very transparent with all important information.
Thank you for making our move that much easier!
Amanda · 24 August 2020
Agent replied · 23 August 2024
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our Swetenhams team provided a five-star service!
★★★★★ 5/5
GoogleI have had a brilliant experience with Rebecca Brown who has helped with the process of renewing our mortgage. She is so lovely and made the process so quick and easy. Nothing is too much. Would highly recommended her services!
Hannah · 16 January 2026
Agent replied · 16 April 2026
Thank you for sharing your experience! We're thrilled to hear that Rebecca provided such fantastic service during your mortgage renewal. It's our goal to make the process as quick and easy as possible, and we're so glad she exceeded your … More
★★★★★ 5/5
GoogleAmazing experience during the purchase of our new home. Monty was fantastic and kept us up to speed with everything. The whole process was made really simple which we really appreciated as first time buyers.
Jack · 2 August 2024
Agent replied · 23 August 2024
Thank you for your 5* review Jack. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWorked with Swetenhams to buy our first home and they were so helpful and also for our remortgage and Rebecca couldn’t have been more helpful! She really put our minds at ease and made the whole process so much easier. Thank you so much!
Taylor · 25 November 2025
Agent replied · 25 December 2025
Thank you for trusting us with such important milestones in your life! We're delighted to hear about your positive experiences with our team, specifically with Rebecca. Making the process easier for our clients is our top priority. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleDo not rent from this agent - you don't get your deposit back. I have been trying for a while now. Unlawful practice they have no right to with hold payment.
Louise · 16 February 2026
Agent replied · 16 April 2026
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at … More
★★★★★ 5/5
GoogleI cannot praise highly enough, the kindness and professionalism of Katie & Emily, who guided me through the purchase of my lovely new home.. from the moment of contact to the completion and hand over of keys.. It made my experience of buying through Swetenhams 5☆ !! What a happy team they are.. just what you need in what can be such a stressful time ! Thankyou.. highly recommended.. Kind Regards Wendy@ 58.
Wendy · 9 November 2024
Agent replied · 10 November 2024
Thank you for your terrific 5* review and for your complimentary comments Wendy. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOnce again another great experience with Rebecca to renew my mortgage. She gives great advice and explains it all so well. Thank you.
Ruth · 10 April 2026
Agent replied · 16 April 2026
Thank you for choosing us and for your kind words! Rebecca is committed to providing exceptional service and we're thrilled to hear she exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleFirst time buyers beware.. if your not using their services ie mortgage broker, surveying companies etc the process will be incredibly difficult if not unprofessional. they employ tactics that were highlighted in the BBC Panorama documentary. no accountability, no apologies - complete arrogance avoid it all costs.
Alex · 2 September 2025
Agent replied · 9 September 2025
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at EAComplaints@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGenuinely, the team at Swetenhams couldn't have been better.
Tom and his team handled everything professionally and with our best interests at heart. Their advice regarding price point and marketing were spot on (despite being below my Zoopla lead dreams!) and they secured a reliable, acceptable offer within a few weeks of marketing.
I would happily recommend the team at Swetenhams (Frodsham) to act for you if you have a property to sell in the local area.
Martin · 24 August 2023
★★★★★ 5/5
GoogleAbsolutely fantastic service, Jenny and team have bent over backwards to help us move into our dream rented home. We can't thank Jenny and the team enough for everything that they have done.
Sam · 25 April 2024
Agent replied · 23 August 2024
Hi Sam, Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleGreat to work with, Jenny especially was very diligent and easy to get on with. Accomplished rental agreement with no difficulty and in a very timely manner. Thank you for making a stressful time easier!
Delmantus · 4 December 2025
Agent replied · 25 December 2025
Thank you for your kind words! We're glad that Jenny provided you with top-notch service and made your rental agreement process smooth and efficient. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience with swetenhams Jenny and Nicola did absolutely everything to help me get a property and move in quickly! Will defiantly suggesting them to anyone I know moving or selling there property Thank you!
Nick · 25 November 2025
Agent replied · 25 December 2025
Thank you for your kind review! We are thrilled that our team, particularly Jenny and Nicola, were able to provide you with a smooth and efficient experience. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have recently completed the purchase of a property with Swetenhams, Frodsham. I have nothing but praise for their professionalism. In particular, I would like to thank Holly for everything she did to make the whole process go so smoothly. She was always ready to assist with any queries or to set up extra viewings when I needed them.
A mention also to Monty for his support on viewings. An excellent service, thank you.
Pauline · 24 August 2023
★★★★★ 5/5
GoogleI would like to express my gratitude for the professionalism, fast and well-coordinated work. Katie and Janie found us an excellent house for rent, took into account all the nuances, and carried out the rental process quickly and efficiently. I highly recommend this agency. If you need to find a house for rent and you have special conditions, if you are not sure what kind of house you need and you have been looking for a long time, just call the agency and this great team will help you.
Kate · 26 March 2024
Agent replied · 23 August 2024
Thanks for the wonderful 5* review and recommendation Kate B! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJack and Rebecca have been fantastic throughout this whole process, really friendly and kept us up to date and with regular contact. Really happy with the service from them - thank you so much!
Jo · 25 November 2025
Agent replied · 25 December 2025
"Thank you for sharing your positive experience with us! It was a pleasure working with you and we're glad to hear that Jack and Rebecca provided excellent service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBeen with Rebecca since buying our first home, she has been fantastic setting everything up for us and keeping everything smooth!
Tilly · 16 March 2026
Agent replied · 16 April 2026
"Thank you so much for the kind words! It's been a pleasure working with you and I'm glad I could make the homebuying process easier for you. Here's to many more years of smooth homeownership together! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJenny at Swetenhams Frodsham is a star, she has provided us with a huge amount of advice and support, helping us to get the most out of our rental properties. Highly recommended :-)
Paul · 25 February 2024
Agent replied · 23 August 2024
Paul Johnson thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAdam has been fantastic at sorting our mortgage. Twice now we have used Adam with mortgages, both time communication and flexibility have been brilliant.
Joseph · 24 July 2024
Agent replied · 23 August 2024
Many thanks for your excellent 5* review Joseph. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a lovely experience with Swetenhams, especially with Jenny, who helped us arrange a quick viewing, communicated efficiently with the landlady, and handed over the keys in no time. … More
Elzbieta · 25 November 2025
Agent replied · 25 December 2025
Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that our team, especially Jenny, provided a smooth and efficient process that ultimately led to a great customer … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
