Trusted Agent profile · Frimley
★★★★★
385 reviews across 2 platforms
90 High Street, Frimley, GU16 7JE
Part of BRIDGES PROPERTIES, see every office.
Bridges's office in Frimley, at 90 High Street, is rated 4.3 out of 5 across 385 reviews on two platforms, including 169 Google reviews rated 4.7.
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Every review we hold for the Frimley office, from every platform, shown as written. First names only.
5/5
GoogleRahim was exceptionally helpful throughout the purchase of our property, being extremely professional, polite and very knowledgeable on the whole process from start to finish. Nothing was too much to ask and he made life much easier, particularly with difficult conveyancers! Will definitely be using Bridges if we ever come to sell the property!
5/5
TrustpilotSold through Bridges ash Vale and they…
Sold through Bridges ash Vale and they were brilliant start to finish. Got us full asking price on our second viewing , way exceeding our expectations!! Ben is really nice to deal with, what I liked most about Ben is he was always a phonecall away and kept me updated even on his days off !! Would thoroughly reccomend Bridges
5/5
TrustpilotThey helped me get a flat to rent after…
They helped me get a flat to rent after a month of unsuccessful search with other agents. They literally took the burden on themselves to get me a house and for that I am grateful.
5/5
GoogleBridges and in particular Iain Weatherall-King are highly recommended, without Iain not sure our complicated chain would have completed. Iain for nearly a year was the one estate agent keeping the chain moving forward, received great honest communication and regular calls. Thank you Brides and Iain getting us in before Christmas. Have no hesitating recommending to others and will use again…not too soon hopefully.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotImpeccable service from Bridges Estate Agent
We have a property that we rent out through Bridges Estate Agent. The service we receive each time is impeccable. Kerry's assistance is meticulous and she is always responsive and helpful in booking engineers' visists. The outstanding service we received has incentivised us in extending the contract with the Tenants for another two years.
5/5
TrustpilotOutstanding Service
This is my first time dealing with an agency for renting a property and I am blown away with the level of service I have received from Leah. Leah is extremely polite and friendly and the process has been dealt with very efficiently. Leah explained everything clearly and helped me secure a property very quickly, which is amazing!
1/5
TrustpilotShocking experience - Missed property due to Agent's negligence
Bridges Aldershot I offered for one of the properties and increased by offer on 15th Oct and called the property manager at Aldershot branch 3 times on 16th Oct afternoon, called reception and left message for Agent managing the property to call me back ASAP to confirm that I accept the owner's counter offer. But they didn't respond and then later they received another offer and things didn't workout for me. I was in a shock as I called to confirm my acceptance even before the other offer was received, I missed the property due to agents negligence and timely communication. And agent was annoyed and started talking aggressively.
5/5
GoogleAfter being on the market with a different estate agent for a number of MONTHS!! I spoke to Phil and he was very knowledgable and honest which is very hard to find in an estate agent these days. We received and asking price offer within a week of Estate agents allowing to do viewings again. A massive thank you to Phil and his Team. I will always recommend you to anyone who asks!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotRude and Poor Customer Service
Rude and Poor customer Service! Call from estate agent to cancel viewing which was understandable given the property sprung a leak. Following a request to inquire about late a viewing such that I may attend after work I was advised in a rude and hurried tone that a genuine customer would make time to attend. Agent was keen to hang up despite my attempting to inquire about latest viewings that would be possible to accommodate.
5/5
TrustpilotBridges Estate Agents Farnborough
We sold our property through Bridges Estate Agents in Farnborough and we felt looked after from the beginning. Our valuation was dealt with by Terry and I knew from the minute I met him we had chosen the right estate agents. From being kept in the loop about viewings from the team and answering emails/ phone calls with any questions we had.
5/5
GoogleWe've recently purchased a house with Bridges Frimley. Iain Weathrall-King was our agent and we really can't recommend him enough. He was so professional, available and reassuring throughout the whole process and always went above and beyond to help. The service we received felt very personal and we're so pleased we were able to buy through Bridges in Frimley. Thank you, Iain.PositiveQuality, Professionalism
5/5
TrustpilotThe Team went above and beyond!!!
Kevin and the Bridges team in Hook went above and beyond to get our sale across the line in our very difficult, long chain. They efficiently managed all aspects of the move and their communication process was exceptional, both with us and all agents involved. We can’t thank them enough and would highly recommend them to anyone looking to sell or buy. Thank you again :)
5/5
GooglePhil was excellent from start to finish. Always keeping us informed and chasing when required. Would definitely use them again and highly recommend.
1/5
TrustpilotOnly One Viewing - Platinum Homes
Update - We are 17 weeks in to our 20 week contract and have given notice of termination of contract. The negative points are:After signing the contract they almost imediately said we had to reduce the price (the price was their valuation) without the benefit of any feedback from viewings.They said the price of our property was based on the square footage (and that felt like our Grade 2 listed cottage was being compared to a warehouse) with no other added value considered?They didn't seem to know anything about Grade 2 listed buildings and types of thatched roof - we felt we had to train them.We had to update the photographs using our own camera and tripod. We asked them to do it but they kept making excuses. We asked them to remove the old outside photos but they only removed some of them. They just didn't seem to understand the difference between a garden in winter and in full bloom in spring.We did not receive a copy of the brouchure after numerous times of asking - we still haven't got one.We tried to give them a key - they said "what's this for? Can't you hide it in the garden?" It is certainly not a platinum service, they only do something when you make a fuss (like post a one star Trust Pilot review).Currently 26% of their TrustPilot reviews are 1 star.
5/5
TrustpilotVery efficient and informative
Dan at Bridges who is dealing with sales in the Sandhurst, Berkshire area was extremely helpful and efficient in coming over to value my property. He gave me some very useful information in regards to the sales process and on the valuation itself. Should I come to sell, then I shall definitely be giving Dan a shout. Callum on the letting team also popped by to give me all the information I needed, should I decide to rent the property out and again he was extremely helpful and informative too.
5/5
TrustpilotRebecca was top notch from beginning to…
Rebecca was top notch from beginning to finish .
1/5
TrustpilotExtremely Disappointing
Extremely Disappointing, Unprofessional, and Potentially Discriminatory Experience
We strongly refute the claims made in this review. Your review contains statements that do not accurately reflect the facts. The application did not proceed because the income declared at the point of offer differed materially from the income verified during referencing. This discrepancy resulted in you failing the referencing process. Despite this, we offered assistance with an appeal, which you chose not to pursue. All fees were refunded in full. Any suggestion of discriminatory behaviour is entirely unfounded. We take such allegations extremely seriously, and there is no evidence to support them. Decisions were based solely on verified financial information, not personal characteristics. We understand this outcome was disappointing, but we stand by the fairness and professionalism of our process. Your concerns have been addressed through our formal complaints procedure. While we respect the right to share opinions, we believe that posting inaccurate claims publicly can be misleading and does not reflect the full context. We remain committed to resolving your concerns fairly and professionally through the appropriate channels. Jason Jones MARLA Associate Director of Lettings
5/5
GoogleSimon Kerry and the team at Bridges, Frimley have been professional and efficient throughout the sale of Dad's bungalow. Always easy to reach and responsive when there has been something to talk through. We're very pleased with the service and would highly recommend the agency.
5/5
TrustpilotAmazing
Amazing 🤩 nice and positive agents
5/5
GoogleAs I had not purchased a property for a number of years it was a pleasure to have such experienced Estate Agents. I dealt with Iain Weathrall-King who was excellent, Bridges give excellent service and would not hesitate in recommending them. I would definitely use them again if needed as they go far beyond the normal service.PositiveResponsiveness, Quality, Value
1/5
TrustpilotA real disappointment
A real disappointment! Bridges lettings…Inspection reports 5 months late = 1 last year . Last one done in January after 16:19pm hence Garden in darkness not revealing over 100 weeds! House not ventilated properly absolutely disgusting. That could have been sorted before end of Tenancy, however Tenant not told to sort out , apparently I should have flagged up the problems, however I am not the Property Manager and don’t get paid to be one! 5 tiles on floor damaged under mat not lifted, revealing it at checkout! Paying for a service and not getting it !due to staff shortages .Hard to speak to the person who manages the Property and put through to alternative local offices for the person who answers to try for you ! How to waste a good half an hour each time . So when you move to another agent… expect zero support thereafter and have your emails and v mails ignored . Not copied in with reference numbers and copied and pasted emails from the Tenant put into RED ink ? How rude ! Inspection report due but asking for a repair to fan integrated into the ceiling as broken but not inspected. Expecting a professional to call and fix something that is NOT broken for £80 call out , not once but twice . No faults found at checkout! So glad it’s over , what an awful way to run a business. The Electricity provider was given the incorrect final reading by BRIDGES and we have had 3 letters of an account in arrears to the tune of £174 . On phone trying to sort that out taking time out of my day ! What a shambles . This was costing us £100 per month !Not asked why we have moved on so , here it is ! If we had been treated better why would we move to another agent ! There would have been no need .Not copied in on all offers for damages and what was forwarded copied and pasted in RED. High turnover of different Managers looking after Property 4 in total .Would not of given any Stars but had to, to leave a review.
4/5
TrustpilotA big thank you to the bridges team in…
A big thank you to the bridges team in handling the sale and purchase of our new home.
5/5
GoogleIain and his team have been outstanding. Unfortunately we had to sell our Mothers house in order to help pay for her Nursing home fees. It was an emotional time but made easier with the help of Iain. He kept us informed all the way. I would recommend Bridges to anyone selling a house.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotBridges the Estate Agent provided…
Bridges the Estate Agent provided exceptional service throughout my property search, demonstrating remarkable dedication and professionalism. Despite not securing a tenancy, their speedy and patient approach stood out, acting as a seamless bridge between myself and the landlords. Their commitment to ensuring a smooth process and clear communication was truly commendable. I highly recommend Bridges for their outstanding support and care for their clients, deserving a solid five-star rating for their exceptional service.
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