Every review we hold for the Fordham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery pleased
Very pleased with the team, and a special thanks to Sherrie! Always kind, helpful, responding the emails promptly, and patient with all my questions.
DaniG · 4 July 2024
Agent replied · 23 August 2024
Thank you for your fantastic five-star review! We’re delighted to hear that you were very pleased with our team. A thanks to you for recognising Sherrie, she truly exemplifies the kind, helpful, and responsive service we strive for. We’re glad she could address all your questions with patience.
★★★★★ 5/5
TrustpilotA good service we are happy with our home
The sales process was reasonably smooth and the team were helpful. Lucy was very helpful during the sale. We love our home and the location thank you
Dee · 8 April 2024
Agent replied · 23 August 2024
Thank you so much for your kind words and the five-star review! We're thrilled to hear that you found the sales process relatively smooth and our team, especially Lucy, helpful. It's wonderful to know that you love your new home and its location. We wish you all the best as you create many happy memories there. If you need any further assistance or have questions in the future, don't hesitate to reach out. Thank you for choosing us and welcome to the community!
★★★★★ 5/5
TrustpilotThe team is quick to respond and super…
The team is quick to respond and super helpful. Josh is overseeing out house purchase and he is very knowledgeable, friendly and approachable - thank you!
Sophie · 22 April 2024
Agent replied · 23 August 2024
Thank you so much for your glowing review, Sophie! We're thrilled to hear that you found our team quick to respond and super helpful. Josh is indeed an invaluable member of our team, and we're delighted to hear that he provided you with knowledgeable, friendly, and approachable service throughout your house purchase journey. If you have any further questions or need assistance in the future, don't hesitate to reach out. Thanks again for choosing us!
★★★★★ 5/5
TrustpilotSuperb customer service
Superb customer service, open, transparent and great homes at fantastic prices.
Charlotte · 27 April 2026
Agent replied · 2 June 2026
Thanks for your 5* review! You are right, we really do try to be as open and transparent as we can be to ensure all customers have trust in their biggest lifetime purchase. We look forward to providing the best service as you progress with us.
★★★★★ 5/5
TrustpilotLucy was an exemplary employee..very…
Lucy was an exemplary employee..very accommodating and understand our needs…She is outstanding and the whole team charllote, Josh and the staff i forgot his name on the day of completion..Outstanding service!Superb!!!! Thank You! -Mr & Mrs Austria 11 Barnard Way MK.
Robinson · 25 February 2023
Agent replied · 23 August 2024
Thank you for taking the time to leave us a fantastic five-star review on Trustpilot! We are thrilled to hear that you had such a positive experience with our team, especially Lucy, Charlotte, Josh, and the rest of our team. We are delighted to know that Lucy was exemplary, accommodating, and understood your needs, and that our team provided outstanding service during your time with us.We appreciate your kind words and feedback, as it motivates us to continue providing excellent customer service and ensures that we maintain the high standards we set for ourselves. We are also pleased to know that we could make your experience with us a positive one.Thank you once again for choosing us and for taking the time to leave such a wonderful review. We wish you the best in your new home.
★★★★★ 5/5
TrustpilotLucy was AMAZING!!!
Lucy was AMAZING!!!Thank you so much for all your help through this process, you've been great x
Lauren · 6 August 2024
Agent replied · 23 August 2024
Thank you for your 5 star review, Lucy prides herself on providing excellent service so it's great to hear it's recognised!
★★★★★ 5/5
TrustpilotHomemade Homes
As we cannot compute, Josh arranged to meet us and he sorted it all out with us. He was very good, very very good and so nice. Now we have a problem, our solicitor keeps saying that she does not have all the paperwork to complete the sale. She has sent many emails but to no avail. Also we were given a deadline date of Oct 17th. Because of lack of paperwork sent our solicitor, we now have a deadline of Oct 31st. As it is the 3rd of Oct today will therebe enough time to do everything? So Accent was fantastic in every way, we are now worrying about our new deadline. Nadine and Derek Cretten.
Nadine · 3 October 2023
Agent replied · 23 August 2024
Thank you so much for your positive feedback about Josh and his assistance. We're thrilled to hear that you had a great experience with him.Regarding the paperwork and deadline concerns, please rest assured that we are fully committed to working closely with your solicitor to ensure everything is in order. We understand the importance of meeting the new deadline of Oct 31st and will make every effort to ensure that all required documentation is provided in a timely manner.
★★★★★ 5/5
TrustpilotJust purchased a new home with Accent…
Just purchased a new home with Accent and Ash was brilliant. So helpful from start to finish and made the process really quick and simple. Thank you for everything Ash!
Mrs · 14 November 2023
Agent replied · 23 August 2024
Thank you so much for taking the time to share your positive experience. Ash will be thrilled to hear that he provided excellent support throughout your home purchase journey. Our team is dedicated to making the process as smooth and efficient as possible, and it's fantastic to know that Ash's assistance contributed to a quick and simple experience for you.We truly appreciate your kind words and value your feedback. If you ever have any more questions or need assistance in the future, don't hesitate to reach out. Congratulations on your new home, and thank you for choosing Homemade Homes by Accent.
★★★★★ 5/5
TrustpilotGreat communication and updates
Big thank you to the Team at Homemade Homes..especially to Charlotte Swan.My initial enquiry was dealt with extremely quickly and efficiently. Due to slight delay on my behalf the plot I enquired about subsequently went under offer to another person. Charlotte promised as soon as next phase becomes avalable she would let me know which is exactly what happened.It's all now with the solicitors. Communication all going very well.Thanks again.
John · 1 May 2024
Agent replied · 23 August 2024
Thank you so much for taking your time to leave such a great review. Charlotte will be very pleased to hear your positive feedback! We're glad you have had an excellent experience and hope for the sales progression to run as smoothly.
★★★★★ 5/5
TrustpilotThe process went smoothly
The process went smoothly, thanks to Lucy Woods and the team it was stress free.
Edvinas · 5 August 2024
Agent replied · 23 August 2024
Thank you so much for your review! Lucy will be very grateful for the positive feedback, you know where we are should you need anything in the future.
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, and I was happy with the service I was provided
Ben · 2 March 2026
Agent replied · 2 June 2026
Hi Ben, thank you for taking the time to leave us a 5-star review.
We are really pleased to hear you found our team helpful and that you were happy with the service you received. We work hard to make buying a home feel clear and well supported from start to finish, so it’s reassuring to know we delivered that for you.
If we can help with anything else in the future, please do get in touch.
★★★★★ 5/5
TrustpilotLucy Woods was very informative and…
Lucy Woods was very informative and always answered question or emails within an appropriate time - first class
Robert · 23 April 2024
Agent replied · 23 August 2024
Thank you so much for taking the time to share your experience with Lucy. We're thrilled to hear that you found her assistance informative and timely. Delivering first-class service is our goal, and it's fantastic to know that Lucy met and exceeded your expectations.
★★★★★ 2/5
TrustpilotTreated with contempt
I showed interest in a property over a weekend, followed this up by calling agent every day the following week, could never speak to person dealing with this property, her colleagues kept saying she'd call back....NEVER called back. I was clearly not the only one being ignored as property owner started using another agency because of this incompetence, by the time someone eventually told me about this it was too late to view/put an offer on the place because there was already one made by someone else. I will NEVER use Homemade in future. Only reason this got 2 and not 1 star is because of the agents colleagues who eventually told me part of the situation.I have read Homemades response and am not surprised they now want to apologise and show concern for a situation that is utterly beyond redemption for me, but is now online for everyone else to see. Property I was after was in Camberley.
JandK · 5 May 2023
Agent replied · 23 August 2024
Thank you for taking the time to leave your feedback about your recent experience with Homemade Homes. We are very sorry to hear about the difficulties you experienced in trying to secure a property. We understand how frustrating it can be when communication falls short, especially when trying to make such an important decision. This is not the level of service that we strive to provide our customers, and we take your feedback very seriously. We would like to apologise for any inconvenience caused.We would like to assure you that we will address the concerns raised and we hope that you will give us another chance to serve you in the future. If you would like to discuss this further or require any assistance with your search for a home, please do not hesitate to contact us on 0345 678 0552.
★★★★★ 5/5
TrustpilotTop tier customer service
We have had such a pleasant experience with Homemade Homes. They are always more than happy to answer any questions no matter how little and our journey so far has been stress free. We have had the pleasure of speaking to Charlotte Swan and Ash Baldwin who have been so lovely and I would recommend buying from them anytime!
Chloe · 9 August 2024
Agent replied · 23 August 2024
Thank you so much for your kind words, Chloe! We’re thrilled to hear that you’ve had such a pleasant experience with Homemade Homes. Charlotte and Ash are indeed fantastic members of our team, and we’re delighted that they could make your journey stress-free. If you have any more questions or need further assistance, don’t hesitate to reach out. We appreciate your recommendation and look forward to continuing to assist you!
★★★★★ 5/5
TrustpilotSuch amazing support!!
Such amazing support all the way! All the staff are very polite and helpful and couldn’t have gone more above and beyond to help me along the way with my first steps at moving out and getting my first home!
Natho · 28 April 2025
Agent replied · 2 June 2026
Thank you so much for your wonderful review! We're thrilled to hear our team made your first move such a positive experience. Your kind words mean a lot to us, and we're always here if you need anything in the future. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotCustomer liaison
Both Ash and Charlotte were both very knowledgeable and gave us all the information we needed and answered any questions we had
Peter · 20 December 2023
Agent replied · 23 August 2024
Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are thrilled to hear that Ash and Charlotte provided you with the information you needed and addressed all your questions.We truly appreciate your kind words and thank you for choosing us.
★★★★★ 5/5
TrustpilotGreat service
Ash and his team have been accessable at all times answering all my questions keeping me informed of what was happening especially Ash
Stan · 22 November 2023
Agent replied · 23 August 2024
Thanks for your excellent review Stan, we are extremely happy to hear you have found communicating with us effortless. We will pass your words on to Ash whom I'm sure will be over the moon!
★★★★★ 5/5
TrustpilotI loved how efficient you are with the…
I loved how efficient you are with the process, i can’t wait to view and move in
Patience · 12 December 2025
Agent replied · 2 June 2026
Thank you for your lovely review. We’re really pleased to hear you’ve found the process efficient, as making things clear and straightforward is so important at this stage.
We’re excited for you to view the home and take those next steps towards moving in. If you need any support along the way just let us know and the team will be on hand to help.
★★★★★ 5/5
TrustpilotAsh and Josh
I would like to make all aware of 2 of your staff members called Ash and Josh. They have been amazing with every contact I have had with them, for several reasons: They are both, approachable, friendly, knowledgeable, professional, caring and compassionate. They are credit to your company and I hope that they are valued within your company because they deserve it! They have a whatever it takes attitude and will go far in life.
Claire · 22 June 2023
Agent replied · 23 August 2024
Thank you for your glowing review! We appreciate your kind words and are thrilled to hear about your positive experiences with Ash and Josh. They truly embody our values of approachability, friendliness, knowledge, professionalism, care, and compassion. We take pride in having dedicated team members like them who go above and beyond to ensure exceptional customer service. Rest assured, Ash and Josh are highly valued and we make sure to recognise their outstanding contributions. We’re grateful you appreciate the efforts of our amazing team.
★★★★★ 5/5
TrustpilotAsh is great
Ash is great, he is Fas and very responsive, I hope everything works well and I will buy the house 🤞
Murad · 10 November 2023
Agent replied · 23 August 2024
Thank you so much for taking the time to share your positive experience with Ash! We're thrilled to hear that he has been fast and responsive throughout the process. 🌟 Our team is dedicated to ensuring a smooth and enjoyable experience for you, and we're delighted to know that you're satisfied with the service so far.Fingers crossed for a successful outcome, and we sincerely hope everything goes smoothly with your house purchase! 🏡 If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your trust and look forward to being a part of your home-buying journey.
★★★★★ 1/5
TrustpilotGross Maladministration: they ignore their own policies
Absolutely disgraceful customer service.
Adam · 14 March 2026
Agent replied · 2 June 2026
We are very sorry to read about your experience and the concerns you have raised. What you have described is not the level of service we aim to provide, and we understand how frustrating this situation must feel.
This matter should not have occurred in the way you have outlined. Our Head of Sales will now be undertaking a full review of the circumstances surrounding your application and the processes followed, so we can fully understand what happened.
We take feedback and complaints seriously, particularly where questions are raised about how our policies have been applied. It is important to us that our procedures are followed consistently and transparently.
★★★★★ 5/5
TrustpilotHomemadehomes
Amazing team, very helpful. Update send every week and any concerns and problems explained clearly. Communication is very easy and answer for all questions super quick (emails, phone). I feel I am in good hands and I would like to say thank you for all your support and hard work. Great experience and truly recommend - 5*service. Aggie
Aggie · 17 June 2024
Agent replied · 23 August 2024
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with our team. It’s great to know that our regular updates and clear communication made a difference for you. Your kind words mean a lot to us, and we’re glad we could address your concerns quickly and effectively. Your recommendation and appreciation truly inspire us to continue delivering the best service possible.
★★★★★ 5/5
TrustpilotAmazing team who helped from start to…
Amazing team who helped from start to finish. Ash, Sherrie, Charlotte super helpful Sales team and Lucy the Sales Progressor thank you for all your help getting our new home. You all worked so hard and we can’t wait for our new start in our new house. Super team well done we got there ⭐️ ⭐️⭐️⭐️⭐️
Claire · 2 July 2024
Agent replied · 23 August 2024
Thank you so much for your fantastic five-star review! We're thrilled to hear that Ash, Sherrie, Charlotte, and Lucy provided exceptional service throughout your home-buying journey. Your kind words mean the world to us, and we're delighted that you're excited about your new start in your new home. Our team works diligently to ensure a smooth and enjoyable experience for our clients, and it’s incredibly rewarding to know that we succeeded in helping you.
★★★★★ 5/5
TrustpilotDedication
I started the process of shared ownership on a new build in Feb 23 & was unlucky to not obtain my 1st choice, however Ash pulled out all the stops to ensure I was able to get another house on their development and I now have a reserved property. If I had any questions I would always be contacted & likewise with any updates I am kept informed. Great service & helpful employees within this company
David · 18 March 2023
Agent replied · 23 August 2024
Hello David. Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you're happy with the service you received from us, and we're glad that we were able to help you find a new home.We pride ourselves on providing great customer service, so we're delighted to hear that you found our Ash and others to be helpful and responsive to any queries or concerns you had. Our team works hard to ensure that our customers are kept up-to-date throughout the buying process, so we're pleased that you felt informed every step of the way.Once again, thank you for your kind words and for choosing us for your shared ownership needs. We look forward to welcoming you to your new home soon!
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