Every review we hold for the Fordham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat team and Great Services
Ash Baldwin, Adam Blythe, Joshua Taylor and Lucy Woods were all helpful and friendly throughout. The team were always pleasant, helpful and efficient .
Ola · 13 June 2023
Agent replied · 23 August 2024
Thank you for taking the time to leave us a five-star review on Trustpilot! We greatly appreciate your kind words and feedback about our team members Ash, Adam, Joshua, and Lucy. We’re delighted to hear that they were all helpful and friendly throughout your experience.It’s fantastic to know that our team was consistently pleasant, helpful, and efficient in assisting you. We strive to provide excellent service to all our customers, and your review reaffirms our commitment to delivering a positive experience.
★★★★★ 5/5
TrustpilotJoshua was excellent from start to…
Joshua was excellent from start to finish,he explained everything in brilliant detail absolutely fantastic highly recommended 5*
Jaskaran · 21 November 2023
Agent replied · 23 August 2024
Thank you so much for your review, Joshua will appreciate your feedback as we strive to provide 5* customer service. We look forward to helping with anything you need going forwards!
★★★★★ 5/5
TrustpilotCouldn’t recommend this company enough
Couldn’t recommend this company enough. Smooth sailing all the way. Dealt with Lucy, Josh and Ash and all I can say is very professional
Joanne · 16 May 2023
Agent replied · 23 August 2024
Thank you so much for taking the time to share your wonderful experience with us! We truly appreciate your kind words and the five-star rating on Trustpilot.Our team takes great pride in delivering exceptional service, and it's gratifying to know that Lucy, Josh, and Ash made a positive impact on your experience. They are indeed dedicated professionals who strive to provide our customers with the highest level of professionalism.
★★★★★ 5/5
TrustpilotJosh and Charlotte were excellent…
Josh and Charlotte were excellent really helpful and endured my many calls.
Matthew · 5 February 2024
Agent replied · 23 August 2024
Thank you so much for taking the time to share your positive experience with Josh and Charlotte! We're thrilled to hear that they were able to assist you effectively and patiently, even through multiple calls! Providing exceptional service is a top priority for us, and it's great to know that Josh and Charlotte exceeded your expectations.
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, professional and everything completely quickly and efficiently.
Kathy · 12 December 2025
Agent replied · 2 June 2026
Hi Kathy, thank you for your five-star review. We’re delighted to hear you found the team helpful and professional, and that everything was handled quickly and efficiently.
If you need any support at the next stage, or have questions along the way, please don’t hesitate to get in touch. We’re always here to help.
★★★★★ 5/5
TrustpilotThe whole process was seamless and…
The whole process was seamless and smooth. Josh and Ash were fantastic and very helpful from the beginning.
A · 22 August 2023
Agent replied · 23 August 2024
Thank you so much for taking the time to leave us a five-star review! We're thrilled to hear that you found the process seamless and smooth. Josh and Ash will be delighted to know that their efforts positively impacted your experience. We truly value your feedback and appreciate your trust in us. Please don't hesitate to reach out if you need anything.
★★★★★ 5/5
TrustpilotGood Service
Good customer service and reliability and honesty and prompt. Keeping one informed and offering suggestions and alternative. Overall I have had a good experience insofar.
Mariana · 14 June 2025
Agent replied · 2 June 2026
Thank you so much for your kind words, Mariana. We’re thrilled to hear that you’ve had a positive experience with our team and that you value our honesty, reliability, and proactive communication. Your feedback encourages us to keep delivering the best possible service. If you ever need further assistance or have more suggestions, we’re always here to help. Thank you for choosing us!
★★★★★ 5/5
TrustpilotWas an easy process
Was an easy process, every step was explained and the support was excellent.
S · 30 September 2025
Agent replied · 2 June 2026
Thank you so much for your 5-star review! We’re delighted to hear that the process felt smooth and well-supported. Our team works hard to make sure every step is clear and stress-free, so it’s wonderful to know you felt well looked after. Wishing you all the best as you settle into your new home! 🏡
★★★★★ 5/5
TrustpilotQuick
Quick, simple and knowledgeable
Jennifer · 14 December 2025
Agent replied · 2 June 2026
Hi Jennifer, thank you for taking the time to leave such a lovely review. We’re really pleased to hear you found the process quick, simple and knowledgeable, as that’s exactly the experience our team aims to deliver.
If you need any support as you move forward, or have questions at any stage, we’re always here to help.
★★★★★ 5/5
TrustpilotThe updates were great
The updates were great. The only bad thing I would say is that rather than a bun fight with other potential buyers going off to all get financially agreed etc, it would work much better if they worked down from the list & give the chance to whoever was first on the list & then move down should they not get approved etc.
Ian · 23 June 2023
Agent replied · 23 August 2024
Thank you so much for taking the time to leave us a five-star review! We're thrilled to hear that you enjoyed the updates. Your feedback regarding the buying process is greatly appreciated, and we understand your concerns about potential buyers competing and going through the financial approval process simultaneously.While we strive to ensure a fair and efficient experience for all interested buyers, we acknowledge that there may be room for improvement in our approach. We appreciate your feedback, as it helps us identify areas where we can make positive changes to improve our services. If you have any further suggestions or questions, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotShout out to Josh!
Josh was super helpful with reserving my first home, would definitely recommend!
Britney-Lee · 4 September 2023
Agent replied · 23 August 2024
Thank you for taking the time to leave us a five-star review! We're thrilled to hear that Josh provided excellent service in helping you reserve your first home. We'll be sure to pass along your kind words to him.
★★★★★ 5/5
TrustpilotThe customer service is great
The customer service is great, I’m still in the process of getting my new home.
Taremeredzwa · 12 August 2025
Agent replied · 2 June 2026
Thank you for your lovely review! We’re so pleased you’ve had a great experience so far. We’re always here to help and can’t wait to see you settled into your new home!
★★★★★ 5/5
TrustpilotPurchase of house in Whittlesey Green
Regular updates and assistance provided by everyone we have dealt with
Ian · 7 September 2025
Agent replied · 2 June 2026
Thank you so much for taking the time to leave us a 5-star review. We’re really pleased to hear that you’ve felt supported and well-informed throughout your journey with Homemade Homes. Our team works hard to provide regular updates and guidance, so it’s fantastic to know this made a difference.
★★★★★ 5/5
TrustpilotBeautiful home, great support!
Ash, at Homemade Homes, has been really helpful and supportive and helped the process of helping our son with his first home.
SUSAN · 6 May 2025
Agent replied · 2 June 2026
Thank you so much, Susan, for your wonderful review! We’re delighted to hear that Ash and the Homemade Homes team could make your son’s first home journey a smooth and supportive experience. Your kind words mean a lot to us, and we’re thrilled to have been part of such an important milestone for your family. If you ever need anything in the future, please don’t hesitate to reach out. Wishing your son all the best in his new home!
★★★★★ 5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff, especially Josh. My enquiry was dealt with swiftly and informatively. One happy customer.
PC · 22 November 2022
Agent replied · 23 August 2024
Thank you so much for your feedback, Josh will be delighted to hear that you've left a review.
★★★★★ 5/5
TrustpilotFirst-time buyers, highly recommend!
Our property purchase was handled by Josh, who was so so helpful and answered any questions we had. We couldn't have asked for an easier experience. As first-time buyers we had a lot of questions and Josh always made sure we were up to speed with the process and never left us waiting. We are very grateful and would highly recommend Homemade Homes.
Elise · 23 January 2023
Agent replied · 23 August 2024
Thank you, Elsie, for writing a review. Josh will be delighted that you've given the team five stars. We hope you have many happy years in your new home.
★★★★★ 1/5
TrustpilotAbsolutely would not recommend.
Jasmine · 22 October 2025
Agent replied · 2 June 2026
We’re sorry to read about your experience and understand how disappointing this must have been. Moving into your first home should be an exciting milestone, not one marked by frustration and concern.
Your comments have been noted and will be shared with the relevant teams for review. If you haven’t already, please contact our aftercare team at aftercare@accentgroup.org
so they can look into the issues you’ve mentioned and advise on next steps.
★★★★★ 5/5
TrustpilotBill from Expert finance
Bill from Expert finance , Charlotte and Ash. Their support and patience with me is unmatched.
Rose · 30 May 2025
Agent replied · 2 June 2026
Hi Rose, thanks so much for your 5* review - Charlotte and Ash will be very grateful for your kind words. We are so happy to hear that you've had a great experience with both us and our financial advisors. We wish you all the best for your sale progression and the completion of your new home!
★★★★★ 5/5
TrustpilotJoshua and Lucy have been fantastic in…
Joshua and Lucy have been fantastic in getting things done efficiently and always with a smile! (from what I can hear on the other side of the phone). Buying a house is a stressful experience as it is but with their reassurance and countless responses to my questions, I couldn't imagine a better team to work with.
Amelia · 22 May 2023
Agent replied · 23 August 2024
Thank you so much for taking the time to leave such a wonderful five-star review! We’re thrilled to hear that Joshua and Lucy were able to provide you with efficient and cheerful service throughout your house-buying journey. We understand that purchasing a home can be a stressful experience, and we’re glad that their reassurance and prompt responses to your inquiries made a positive impact.Once again, we appreciate your feedback and your choice to buy with us. Should you have any further questions or require assistance in the future, please don’t hesitate to reach out. We’re here to make your home-buying experience as smooth and enjoyable as possible.
★★★★★ 1/5
TrustpilotAbsolutely shocking company who’s sales…
Absolutely shocking company who’s sales team have no idea what is going on with the properties once they are sign off, Constantly ringing to chase things up when they have no idea what is going on because no one is on site, worst experience of a new build company, take your money then disappear and don’t care about the customer. Never buy from this developer
Taylor · 27 May 2022
Agent replied · 23 August 2024
Hello Lorraine, thank you for taking the time to leave us a review and for your feedback. We are sorry that you have had a negative experience. Our show home was open by appointment only at this development due to the low number of homes available. We have dedicated resource in our team to communicate with those that have reserved a home with us. Our sales manager will call you to discuss the issues raised. We wish you all the best with your move. Kind regardsHomemade Homes
★★★★★ 5/5
TrustpilotBrilliant service
They make things really easy and are always in contact.
Alfie · 7 July 2025
Agent replied · 2 June 2026
Thank you so much for the fantastic five-star review! We're thrilled to hear you found our process easy and that you appreciated our communication. That's exactly what we aim for!
We really appreciate you taking the time to share your experience.
★★★★★ 5/5
TrustpilotVery good response always in touch…
Very good response always in touch friendly good information
Katie · 13 May 2025
Agent replied · 2 June 2026
We’re delighted to hear that you found our team responsive, friendly, and informative. Your feedback means a lot to us and motivates us to keep delivering the best possible service
★★★★★ 5/5
TrustpilotVery kind and professional staff
Very kind staff , helpful, patient (Lucy Woods answered 100s questions 😉👍I guess silly sometimes ) , quick response.. so far so good .. thank you guys!highly recommended!
Beata · 5 August 2024
Agent replied · 23 August 2024
Thank you so much for your great review! Lucy and the team will be over the moon to hear such kind words. We look forward to helping you further!
★★★★★ 5/5
TrustpilotAsh @ Homemade Homes has been nothing…
Ash @ Homemade Homes has been nothing short of brilliant and has always been in touch with us every step of the way through various communication means and has always provided expert and honest opinions together with an extremely professional service. Thank you.
C · 6 September 2023
Agent replied · 23 August 2024
Thank you so much for taking the time to leave us this fantastic 5-star review on Trustpilot! We are thrilled to hear that you had such a positive experience with Ash. We pride ourselves on delivering a seamless and professional service to our customers, and it's incredibly rewarding to hear that this was reflected in your experience. Ash is a valuable team member, and your kind words will be passed along to him. Your feedback not only helps us but also helps other potential customers to have a better understanding of our dedication to customer service. Thank you for choosing Homemade Homes by Accent.
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