Trusted Agent profile

Homemade Homes by Accent Fordham reviews

4.7

★★★★★ Excellent

172 reviews across 2 platforms

Market Street, Fordham, CB7 5LQ

Homemade Homes by Accent's Fordham office at Market Street is rated 4.7 out of 5 across 172 reviews on two platforms, including 1 Google review rated 1.0.

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1.0 / 5

1

Reviews on Google

This office

Trustpilot logo

171

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Fordham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Buying my First House

I have been dealing with Ash throughout the whole process, and he has been amazing from start to finish. He has been incredibly reliable, helpful, and always quick to respond to any questions or concerns. There were times when I wasn't sure what I was doing, but Ash took the time to explain everything clearly and guided me through each step. His professionalism, patience, and support made what could have been a stressful process much easier. I couldn't have asked for better service, and I would highly recommend both Ash and the company. Thank you for all your help!

Amelia · 6 August 2026

Agent replied · 24 September 2026

Thank you for taking the time to leave such a thoughtful review Amelia. We’re delighted to hear that Ash’s clear guidance, patience and quick responses made the process easier for you. We’ll make sure your kind comments are shared with him. Thank you for recommending Ash and Homemade Homes, and we wish you every happiness in your new home!

5/5

Trustpilot

Lucy has been absolutely outstanding…

Lucy has been absolutely outstanding right from the outset. She has been on hand with any question I've had throughout this process so far, replies to emails promptly and has always provided clear and concise information in her updates. Lucy has been incredibly personable in her communication style and it has felt like she has genuinely wanted to help particularly where I came up against sticking blocks on my side a few times, Lucy has been patient and remained consistent in comms and this genuinely made me feel like I can keep pushing forward for my beautiful new home! Thank you so so much Lucy you have been wonderful and I am so grateful for all your time in helping me to get to this point in the process!! :) :) :)

Jenni · 24 July 2026

Agent replied · 24 September 2026

Thank you, Jenni, for such a lovely review. We’re delighted to hear how well Lucy has supported you throughout your journey, especially when things felt challenging. We’ll be sure to share your kind words with her. Wishing you every happiness in your new home.

5/5

Trustpilot

I have taken up the 1% staircase scheme…

I have taken up the 1% staircase scheme which is annual for 15 years, it's a chance to build up my equity without putting it on my mortgage. Katie was my adviser, she lead me through it nice and simple. Katie worked very hard behind the scenes to get the transfer completed. Which I am thankful for all of Katie's hard work!

Chris · 31 July 2026

Agent replied · 24 September 2026

Thank you for your five-star review. We’re pleased Katie made the staircasing process clear and straightforward, and worked hard behind the scenes to complete the transfer. We’ll be sure to share your kind comments with her. Congratulations on taking another step towards increasing your ownership in your home!

5/5

Trustpilot

10/10 customer service

10/10 customer service. Ash has been so great. He has answered all my questions and responded promptly. Nothing ever seemed too much. He has this process so easy.

Emma · 16 September 2026

Agent replied · 23 August 2024

Thank you so much for your fantastic 5-star review. It’s great to hear that Ash was able to answer all your questions, respond promptly and make the process feel straightforward. We’ll be sure to pass your kind words on to Ash. We really appreciate you taking the time to share your experience, and we hope you’re very happy in your new home!

5/5

Trustpilot

Ash is just great!

Ash was a pleasure to deal with, he was very efficient, knowledgeable and kind and supported me through the whole process.

Kelly · 17 September 2026

Agent replied · 24 September 2026

Thank you so much for your lovely review. We're delighted to hear that Ash made such a positive impact on your home buying journey. It's wonderful to know that Ash's efficiency, knowledge and kindness helped make the process easier and that he was able to support you every step of the way. Providing clear guidance and reassurance throughout the customer journey is something we strive for, so it's great to hear this reflected in your experience. We'll be sure to pass your kind feedback on to Ash. Thank you again for taking the time to share your experience!

5/5

Trustpilot

Lucy has been amazing

Lucy has been amazing! Can’t recommend enough- she has been so patient and understanding with us and has explained every stage so perfectly we never felt out the loop or lost at all. She is one of the friendliest people I’ve ever met and is genuinely a lovely person who is terrific at her job! Thank you again

Consumer · 25 September 2025

Agent replied · 2 June 2026

Thank you so much for your 5* review. We are so glad you’ve felt guided throughout the sales process. Lucy prides herself on delivering great customer service so she will be very appreciative of your kind words. We look forward to helping you throughout your journey with us.

5/5

Trustpilot

Outstanding Service from Start to Finish

From my initial enquiry through to reserving my new home, the Sales Consultant Lucy has been absolutely fantastic!

DS · 19 July 2026

Agent replied · 24 September 2026

Thank you so much for your 5* review and for choosing us. We're delighted to hear that Lucy has made such a positive impression throughout your home-buying journey. Purchasing a home is a significant milestone and it's wonderful to know that her friendly, professional and supportive approach helped make the reservation process feel straightforward and enjoyable. We'll be sure to pass on your kind words to Lucy. She takes great pride in providing clear communication, keeping customers informed and being on hand to answer any questions so we're thrilled to hear that her dedication gave you confidence every step of the way. Congratulations on reserving your new home and thank you for your recommendation. We look forward to supporting you through the next stages of your journey and wish you every happiness in your new home.

5/5

Trustpilot

Amazing support throughout, thank you Halima!

We’ve recently completed on our new home with Homemade Homes, and I just wanted to share how positive our experience has been, especially thanks to Halima.

Rhiannon · 5 May 2026

Agent replied · 2 June 2026

Thank you so much for taking the time to share such a thoughtful review. It truly means a lot to us. We’re absolutely delighted to hear how positive your experience has been and how much of a difference Halima made throughout your journey. She takes great pride in supporting our customers every step of the way. Your kind words about her going above and beyond will mean a great deal to her and the wider team. Congratulations on your new home! We’re so pleased we could be part of this important milestone and we wish you many happy years ahead. Thank you again for your 5* review!

4/5

Trustpilot

Overall

Overall, my experience had some stressful moments during the process, but I would still like to thank Halima for her communication and support throughout.

Deima · 12 May 2026

Agent replied · 2 June 2026

Thank you for your review! Halima will be so grateful for your kind words. We are sorry to hear you had some frustrations along the way but we are so glad Halima and all the team provided the updates and assistance you needed! We are always happy to help you in the future.

5/5

Trustpilot

Excellent Support

From start to finish, Lucy Woods from Homemade homes made us feel so supported through the whole process. Her communication is outstanding and made us feel extremely supported when completing admin to the point of viewing the house. Thank you so much Lucy for all your hard work and dedication, you made this stressful time so much more easier and enjoyable for us.

Shannon · 7 May 2025

Agent replied · 2 June 2026

Thank you so much, Shannon, for your wonderful review and for taking the time to share your experience. We’re absolutely delighted to hear how supported you felt throughout your journey with Homemade Homes, and that Lucy’s communication and dedication made such a difference during what can be a stressful time. Your kind words mean a lot to us and have been shared with Lucy and the team. They’ll be thrilled to know they helped make your move easier and more enjoyable. If there’s ever anything else we can do for you, please don’t hesitate to reach out. Wishing you all the best in your new home!

5/5

Trustpilot

Ash has been so friendly and has really…

Ash has been so friendly and has really helped with the process. All of the team have been great so far and would highly recommend

Ayla · 11 April 2026

Agent replied · 2 June 2026

Thank you so much for your 5* review! Ash will be over the moon with your comments as he really does pride himself on providing the best service possible. The team are always happy to help and we look forward to providing all the guidance you may need in the future.

5/5

Trustpilot

If only there were 6 stars to give!!

If only there were 6 stars to give…I’ll have to settle on 5!!!BIG shout out to Ash Baldwin, from the very beginning he’s been beyond helpful and supportive, we’ve had MANY calls, and each time he never once made me feel like an inconvenience, it’s made this whole experience that much better. He kept me in the loop and updated at all times. For anyone doubting whether or not to use Homemade Homes, don’t. I’d highly recommended them to anyone. Thank you so much Ash, you’re a credit to Homemade Homes.

Natasha · 26 June 2024

Agent replied · 23 August 2024

Thank you so much for your glowing review! 🌟🌟🌟🌟🌟🌟 We’re absolutely thrilled to hear about your positive experience with us. Ash is indeed a gem, and we’re delighted to know he made such a great impact on your journey with us. We appreciate your kind words and your recommendation. Your satisfaction is our top priority, and it’s wonderful to see that reflected in your feedback.

1/5

Trustpilot

Aftercare what aftercare?

Please be aware that the majority of positive reviews for this company are from people who haven’t yet experienced the non-existent aftercare. Homemade homes send out review invitations as soon as you’ve reserved your property as if that’s the end of the process. I encourage buyers to wait until they’ve moved into the property before reviewing. I have been trying to get multiple defects corrected for over three months. I get told I’m on a 28 day ticket only for nothing to happen. So I contact the ‘aftercare’ team again, (and be aware that every email takes five days to get a response) then I’m told they will chase the developer (I’ve had this multiple times for the same defect). I’m now told that a defect with my kitchen window isn’t covered by the developer’s warranty. No explanation as to why. The glass is faulty and needs fixing. I didn’t get this house for free! I worked hard for it. Surely I’m entitled to want my new home to be perfect when I move into it? Get your act together Homemade Homes.

Kaycdee · 16 January 2026

Agent replied · 2 June 2026

We’re sorry to read about your experience and understand how disappointing this must have been. Moving into your first home should be an exciting milestone, not one marked by frustration and concern. We have raised your concerns to the relevant department and have been advised a member of the team will be in contact today. They endeavour to complete the works required as soon as they possibly can.

5/5

Trustpilot

I couldn’t fault this company one…

I couldn’t fault this company one little bit, ash got my reservation sorted and put through, Josh took the viewings and showed us round, he was very polite and was always willing to answer questions! - just what I needed as a first time buyer. Lucy was absolutely fantastic, her speed with answering emails was second to none, together we chased solicitors which lead to a quick process. Thank you to all involved to help me purchase my first house on my own!

Chloe · 5 June 2024

Agent replied · 23 August 2024

Thank you so much for your wonderful five-star review! We’re thrilled to hear about your positive experience with our team. Ash, Josh, and Lucy all work hard to provide exceptional service, and it’s fantastic to know they helped make your first home-buying experience smooth and enjoyable.Your kind words about Ash’s efficiency, Josh’s courteousness, and Lucy’s prompt communication are greatly appreciated. We are proud to have such dedicated professionals on our team.Congratulations on purchasing your first home! If you need any further assistance, please don’t hesitate to reach out.

5/5

Trustpilot

Lucy was so helpful

Lucy was so helpful. Amazing customer service

Theresa · 15 July 2026

Agent replied · 24 September 2026

We hear so many great comments about Lucy, she'll be delighted that you've taken the time to review the customer service she provides at Homemade Homes. Thank you

5/5

Trustpilot

First time buyer as a single mum

From looking at the houses, to going through the paperwork and reservation fee they have been great. Ash has been so helpful and so informative too. Nothing was too much trouble. If anyone if looking for shared ownership as a 1st time buyer or like myself after a divorce, I'd highly recommend homemade homes. And the houses are so much better 😍 what you get in these houses you wouldn't in any other. I can just move straight in and not think of flooring all the way through, or anything for the kitchen! I wouldn't go for another houses on the market except these. Just a massive thank you from the very start to the almost finish.

Rosie · 15 March 2024

Agent replied · 23 August 2024

Thank you so much for your glowing five-star review Rosie! We’re thrilled to hear that your experience with us has been so positive, especially during such a significant transition in your life. It’s wonderful to know that Ash was able to make the process smooth and informative for you.We’re particularly proud that our homes have met your expectations in quality and readiness to move in. Our team works hard to ensure that every detail is taken care of, so you can enjoy your new home from day one without the added stress of immediate decorations and laying floors.Your recommendation means the world to us, and we’re here to support you through to the final stages and beyond.

5/5

Trustpilot

Highly recommended and friendly team

When we found the house we liked home made homes were very quick to respond to our enquiry. This is our first time buying and to be honest it's a little scary. Ash has been amazing, he's held our hand through the whole process. He has always been quick to respond, fitted us in at short notice, stayed on late and just been a really lovely point of contact. They as team have been amazing at chasing solicitors and reporting any issues we have. Ash and the team have made our experience enjoyable and very positive one.The house has come ready to move into including all flooring, which most new homes offer at an extra cost. For us this means we can move our family into our forever home and enjoy it straight away. Huge thank you to home made homes for our lovely experience and beautiful new home.

Stevie · 5 February 2024

Agent replied · 23 August 2024

Thank you so much for taking the time to share your wonderful experience. We’re thrilled to hear that Ash and our team were able to make your first home buying experience a positive and enjoyable one. Providing exceptional service and ensuring a smooth process for you is always our top priority. We’re delighted that you’re now able to move into your forever home and start creating beautiful memories. Congratulations, and thank you for choosing Homemade Homes by Accent.

5/5

Trustpilot

Charlotte has been incredible

Charlotte has been incredible! The whole process she has kept me informed! There was an initial issue with the amount of share to be purchased, but it was resolved quickly and Charlotte worked so hard to complete everything for me!

Sian · 11 August 2025

Agent replied · 2 June 2026

Thank you so much for your kind words and for taking the time to share your experience. We’re so pleased to hear that Charlotte was able to guide you through the process and resolve things quickly so you could move forward. It’s wonderful to know that your new home means so much to you and your family, that’s exactly what we love to hear! Wishing you all the very best as you settle in and start this exciting new chapter.

5/5

Trustpilot

Excellent service by Lucy and Ash

We are super excited that we have exchanged today, it has been a quick and easy process considering we are first time buyers. Ash was great to get in contact with straight away and he explained the process up until we reserved our plot and then Lucy took over, she was absolutely great following up and responding to all my queries and making sure everything is sorted out in time. Thank you so much and cannot wait to get our keys and move in!

Nadira · 13 November 2023

Agent replied · 23 August 2024

We’re thrilled to hear about your positive experience with us! It’s fantastic to know that Ash and Lucy played crucial roles in ensuring a smooth process for you as first-time buyers. We appreciate your kind words and can’t wait to hand over the keys for your new home. Congratulations, and thank you for choosing us!

5/5

Trustpilot

We are thrilled with our new home.

We are thrilled with our new home! After a long wait for the plot we wanted to be available, it was a quick process thanks to Ash and Lucy. Ash has been helping us since the start and was always happy to talk to us and answer any questions we had. Lucy was there following plot reservation and was superb in making sure everything was completed on time, with quick responses and an amazing helping hand. It has been a pleasure to work with both of them and we are very thankful to now be in our lovely new home!

Sam · 24 September 2023

Agent replied · 23 August 2024

Thank you so much for your review Sam! We are glad you love your new home and to hear the wait was worth it! Ash and Lucy will appreciate your kind words as they strive to do their best for our customers. We wish you all the best in your new home and you know where we are should you need us in the future!

5/5

Trustpilot

A company that listens and is pro-active

Shanise and her team have done eveything they can to progress the sale. Shanise in particular has gone out of her way to help me. Its clear that Homemade Homes care about their Customers.

Luke · 3 September 2025

Agent replied · 2 June 2026

Thank you so much for your kind words and for taking the time to leave us a review. We’re delighted to hear that Shanise and the team have been so supportive throughout your journey. We’ll be sure to pass on your feedback to her, she’ll be thrilled to know her efforts have made such a difference. We’re so pleased you’ve experienced the care and commitment we put into helping our customers and wish you all the very best as you move forward with your new home.

5/5

Trustpilot

Great team

The homemade by accent team were extremely professional. Lucy, Chelsey and Ash were involved in our case and were always super helpful and polite. Kudos to the whole team and thank you for all you did for us.

Winifred · 19 June 2025

Agent replied · 2 June 2026

Thank you so much, Winifred, for your wonderful review! We’re delighted to hear that Lucy, Chelsey, and Ash made such a positive impression and that you felt supported throughout your experience with us. Your kind words mean a lot to our whole team. If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for trusting Homemade Homes.

5/5

Trustpilot

Ash and Charlotte are hidden gems!

Ash was my main point of contact throughout the initial enquiry to the purchase of my home. He was efficient in replying to my emails, friendly, answered every stupid question I thought of and was there when I needed him to assist with everything. He went out of his way to help me when I was getting frazzled with the documents and made the process very easy. Charlotte has also been amazing in the final part of my purchase. Very friendly and kind, really made life very easy for me, especially as I was in unknown territory and really needed help and support.Thanks to both of you for helping me get the house I wanted. I’m so grateful xx

Amanda · 15 May 2023

Agent replied · 23 August 2024

Thank you so much for your incredible five-star review! We are thrilled to hear about your positive experience with our team, especially with Ash and Charlotte. They embody our commitment to providing exceptional customer service and making the home buying process as smooth as possible.We're delighted to know that Ash was there for you every step of the way, promptly addressing your emails and patiently answering all your questions, no matter how small they seemed. Going above and beyond to assist you when you were feeling overwhelmed with the documents is a testament to his dedication and passion for helping our customers like you.We're also glad to hear that Charlotte was able to support you in the final stages of your purchase, providing kindness, and making sure you felt comfortable throughout the process. We understand how important it is to have a trustworthy and supportive team by your side, especially when venturing into unfamiliar territory!We sincerely appreciate your trust in us and are grateful for the opportunity to be a part of this milestone in your life. Should you ever need any assistance in the future or have any further questions, please don't hesitate to reach out. We are always here to help.

5/5

Trustpilot

I give five stars as I can not fault…

I give five stars as I can not fault the service I received from the sales team and especially Mrs Lucy Woods. Always happy to answer the phone or the emails, friendly and professional.

Lucia · 26 June 2025

Agent replied · 2 June 2026

Thank you so much for your 5* review, we really appreciate you taking the time to write such lovely words! Lucy and the whole team are very grateful for your feedback and we look forward to providing you with excellent service throughout your journey.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Homemade Homes by Accent's Google reviews

Questions about Homemade Homes by Accent Fordham

How many reviews does Homemade Homes by Accent Fordham have?

Homemade Homes by Accent's Fordham office has 172 reviews across two platforms: 1 on Google, 171 on Trustpilot.

What is Homemade Homes by Accent Fordham's rating?

Homemade Homes by Accent Fordham is rated 4.7 out of 5 across all 172 reviews, and 1.0 out of 5 on Google from 1 reviews.

Where is Homemade Homes by Accent's Fordham office?

Homemade Homes by Accent Fordham, Market Street, Fordham, CB7 5LQ.

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