Trusted Agent profile · Fordham

Homemade Homes by Accent Fordham reviews

4.7

★★★★★ Excellent

172 reviews across 2 platforms

Market Street, Fordham, CB7 5LQ

Homemade Homes by Accent's office in Fordham, at Market Street, is rated 4.7 out of 5 across 172 reviews on two platforms, including 1 Google review rated 1.0.

1.0 / 5

Reviews on Google

This office

171

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Fordham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Ash Baldwin Making today great!

Ash Baldwin has been absolutely fantastic. I have had a few queries as this will be our first time using Shared Ownership and completely unsure of the process. Every time I’ve spoken with Ash he has been incredibly patient and understanding. Ash has taken the time to make sure I fully understand the next steps. Looking forward to going through this process and hopefully the outcome is what we are looking for, if not it’s been a pleasure having Ash to help us.

Marc · 10 March 2023

Agent replied · 23 August 2024

Thank you for sharing your positive experience with us on TrustPilot. We're thrilled to hear that Ash has been helping you with your queries regarding Shared Ownership.We understand that the process of buying a home through Shared Ownership can, at times, be overwhelming and confusing, especially for first-time buyers. That's why we're committed to providing our customers with the best support possible, and we're delighted that Ash has been able to make your journey a smoother one.We're confident that Ash's patience and understanding will continue throughout the rest of your journey and that you'll have a successful outcome. If for any reason the outcome isn't what you're looking for, we'll still be here to support you.Thank you for choosing Homemade Homes and please don't hesitate to reach out if you need any further assistance.

5/5

Trustpilot

Would 100% recommend

After a long and stressful process as first time buyers, my partner and I have finally received the keys to our new home.I can’t put into words how supported we have felt by Homemade homes, in particular by Charlotte Swan. She has kept us updated throughout the process, with emails and calls- sometimes even multiple times a day. Charlotte has been the main driver of our purchase, chasing people and pushing for things to be done. Her and the whole team are amazing and I can’t recommend them enough.If you are a nervous first time buyer, give Homemade homes a go!

Marta · 14 February 2023

Agent replied · 23 August 2024

Thank you Marta for taking the time to share your positive experience with Homemade homes and for your five-star review! We are thrilled to hear that you and your partner felt supported throughout the buying process, especially as first-time buyers. It is wonderful to hear that Charlotte and the whole team provided you with frequent updates and went above and beyond to ensure that everything was progressing smoothly. We are glad to have played a part in helping you achieve your dream of homeownership. Thank you for recommending us to others and we wish you all the best in your new home!

5/5

Trustpilot

The process was so easy with Homemade

The process was so easy with Homemade. Lucy Woods was fantastic and gave us updates almost everyday when we were close to exchanging/completing. Lucy actually updated us a lot more than our own solicitors and nothing was too much. Quick responses and turn around for us and we were very grateful to have Lucy on board with us. 10/10 service!!

'Lexie · 30 May 2024

Agent replied · 23 August 2024

Thank you so much for your fantastic review! We're thrilled to hear that you found the process easy and seamless. Lucy is an invaluable member of our team, and we're delighted to know that she provided you with timely updates and exceptional service. Your kind words about her dedication and quick responses mean a lot to us.We're grateful for the opportunity to assist you and truly appreciate your 10/10 rating (and the five star Trustpilot rating).

5/5

Trustpilot

Couldn't have asked for better!

I purchased last month and I must say from start to finish it was made alot easier with the team I had. Josh, Lucy and Charlotte were brilliant throughout start with Josh always updating and reassuring, Lucy was amazing and helped on so many issues (as I'm first time buyer mostly my worries) and Charlotte for viewings handover and ongoing support!!

Mr · 8 May 2024

Agent replied · 23 August 2024

Thank you ever so much for such a great review! We are glad you had a brilliant experience with the team especially Josh, Lucy and Charlotte. They will be over the moon with your kind words, we hope you have settled in to your new home and you know where we are should you need anything in the future!

5/5

Trustpilot

Josh has been absolutely amazing with…

Josh has been absolutely amazing with assisting and helping us with all our queries! He has been on hand to answer all the questions I’ve had! He’s a true asset to the company and I’d highly recommend him to anybody. My partner and myself are looking forward to completing the purchase on our house.

Shannon · 27 August 2024

Agent replied · 30 August 2024

Thank you so much for your fantastic five-star review! We’re thrilled to hear that Josh has been so helpful and attentive to your needs. We pride ourselves on providing excellent customer service, and it’s great to know that Josh has been an asset to you during this important process. Your kind words and recommendation mean a lot to us.We’re excited for you and your partner as you move forward with your house purchase and wish you both all the best!

5/5

Trustpilot

As a first time buyer

As a first time buyer, they made me feel so relaxed about things. Kept me informed with what was going on regarding the whole home buying process. Always on the other end of the phone whenever I needed a question answered

Marlon · 3 June 2026

Agent replied · 24 September 2026

Thank you so much for your 5* review! The team are very aware of how daunting the home buying process can be for the first time so it's great to hear you felt relaxed and informed throughout the journey. We look forward to answering any further questions you may have, thanks again!

5/5

Trustpilot

Homemade Homes by Accent have been…

Homemade Homes by Accent have been absolutely fantastic in helping us to find our home. They are approachable, understanding and assisting us in every step of the way. A great service and highly recommend them to all first time buyers.

Jason · 7 June 2026

Agent replied · 24 September 2026

Thank you so much for your excellent review! We are grateful that you chose us to help find your new home. The team pride themselves on going above and beyond for our customers so it's amazing to hear you found them approachable and received a great service. We look forward to assisting you further.

5/5

Trustpilot

Great team!

Nothing has been too much for Lucy throughout the whole process, even with all the delays/issues on my side. Aaron was also a star when Lucy wasn't available.

Jake · 21 July 2025

Agent replied · 2 June 2026

Thank you so much for taking the time to leave us a five-star review. We are delighted to hear about your positive experience! It's wonderful to know that Lucy provided you with excellent support throughout the process. We'll be sure to pass your kind words on. We truly appreciate your patience and are so glad we could assist you. Your recommendation means a great deal to us.

5/5

Trustpilot

Excellent Service

Lucy Woods was really helpful. Emailed her many times with questions and seeking progress of our purchase. She always gave a quick response. So nice to communicate with someone who responds quickly and don't need to chase them. Have to give a mention to Charlotte Swan in Sales who was also very helpful.

Jane · 12 August 2024

Agent replied · 23 August 2024

Thank you for your fantastic review! 🌟 We're delighted to hear about your positive experience with Lucy and Charlotte. It's great to know that Lucy was able to provide quick and helpful responses to your questions, and that Charlotte also made a positive impact. We'll be sure to pass on your kind words to both of them!

5/5

Trustpilot

Lucy was brilliant!

Lucy was brilliant, really friendly and knowledgeable.

Connor · 21 January 2026

Agent replied · 2 June 2026

Thank you so much for your 5* review! Lucy will be over the moon with your kind words, we look forward to helping you further during your home buying experience.

5/5

Trustpilot

I’ve had an excellent experience with…

I’ve had an excellent experience with this housing association. Their communication has been consistently clear, friendly, and prompt, whether by email or phone, they always made sure I had the information I needed. Anytime I had a question or needed support, the team was incredibly helpful and patient, going out of their way to make the whole process smooth and stress-free.

Lucie · 3 December 2025

Agent replied · 2 June 2026

Thank you for sharing such a thoughtful review. It means a great deal to hear that you felt supported at every stage. Our team works hard to make each step feel clear and manageable, and it’s reassuring to know that our communication helped you move forward with confidence. We’re delighted the process felt smooth for you. If you ever need anything in the future, we’re here to help. Enjoy settling into your new home Lucie.

1/5

Trustpilot

Customers a mere commodity

Appalling customer service.Recommend independent complaints manager to replace cavalier one who doubles as manager I complained about! Attempted purchase 11th March, and in spite of est agent being told in March electricity would be switched on and property cleaned, along with new 99 yr lease, this still hasn't happened 30th May!Recommend ALL legal docs collated as soon as property put on the market not MONTHS after sale agreed, and quit excuses like 'we didn't know whether the property would sell.'--cavalier attitude now impacting a whole series of decent honest people.Recommend Homemadehomes detail what's included in sale AND the location of it instead of expecting est agent to second guess where garage, additional storage, access is sited etc............Recommend checking all computerised docs so wrong ones sent to solicitor(six times!)cannot be idiotically blamed on the computer!Recommend that the lease is drawn up prior to advertising NOT three/four/five/????? months after sale agreed. Sorry still waiting.................Recommend conveyancing begins as soon as sale agreed, as is normal, NOT ....sorry when are ALL legal docs to be sent to my sol?? Does this manager even know what conveyancing involves...her poor use of written language evidences she doesn't.Recommend manager put on an English course as her written comms is appalling---no experience of using technical terminology appropriately etc Answers any question except the one you ask, and gives gratutious information to cover up the fact she hasn't a clue about what she is talking about......e.g My Q.when will conveyancing begin?(asked over five times)Her Ans. I don't know when conveyancing will end!!!!!!!!My buyers are tearing their hair out, so am I at the total incompetence feeding the delay of a purchase which would in the real world take only eight weeks. The whole process is costing me money with a string of contractors wondering what is going on. In addition agencies that have dealt with this org fail to give positive appraisal unsurprisingly.Disgraceful company turning what should have been a simple swift cash purchase into a tour of insolence and poor management.'Resale purchase' used in reply demonstrates another abuse of terminology, why not just say 'purchase?' Also I would prefer using my solicitor for help with the purchase, who still awaits being sent all legal docs related to my purchase..........

Margie · 31 May 2022

Agent replied · 23 August 2024

Thank you for leaving us a review with suggestions for improvements. We are very sorry that your resale purchase has taken much longer than we would have liked. We are listening and will use this feedback to improve our communication and processes. I understand our team are already in contact with you directly to help further.

5/5

Trustpilot

Fantastic Service!

I was so nervous as I am a first time buyer and didn’t know what to expect, but the staff at homemade homes made the whole process as quick and painless as possible!! Many thanks to Ash and Lucy in particular! Staff are so friendly and helpful. Cannot wait to complete the purchase in a few weeks and get the keys to our new house.

Kelly · 4 July 2023

Agent replied · 23 August 2024

Thank you so much for leaving us a review. We understand that buying a home can be nerve-wracking, but we strive to create a smooth and enjoyable journey for our customers. We’re really looking forward to see you complete the purchase in a few weeks and hand over the keys to your new home! Congratulations in advance on this significant milestone!

5/5

Trustpilot

My Experience was 1st class

Ray · 14 December 2025

Agent replied · 2 June 2026

Hi Ray, thank you so much for your five-star review. We’re really pleased to hear you had a first-class experience and that the team was able to help with all your questions along the way. A big thank you from us too, and congratulations on your new home. We wish you every happiness as you settle in.

5/5

Trustpilot

Dedicated and Committed

Ash has been very helpful and I appreciate all his help through a very difficult time he is professional, reliable and caring and would always respond to my calls.We are so glad and grateful he took over our sale and his expertise in handling our sale through start and finish.

Peter · 15 May 2024

Agent replied · 23 August 2024

Thank you so much for your kind words and the five-star review Peter. We’re delighted to hear that Ash provided such dedicated and caring support during your sale. It’s wonderful to know that his professionalism, reliability, and expertise made a positive impact

5/5

Trustpilot

Really impressed with the service…

Really impressed with the service recieved and the ease of the transaction so far. No question is too much and thankful for their honesty

Customer · 23 July 2026

Agent replied · 24 September 2026

Thank you so much for your excellent review! We understand the home buying process can be daunting so we're over the moon to hear all of your questions have been answered. We look forward to helping you further and moving you into to your new home!

4/5

Trustpilot

Good Service So Far

It's currently very early stages in my purchase, but I would like to say that two of the Homemade Homes staff have been amazing - Lucy and Mubasher, who have been responsive and helpful over phone and email.

Sean · 1 April 2026

Agent replied · 2 June 2026

Thank you so much for taking the time to leave us a review, and congratulations on your purchase. We are delighted to hear that Lucy and Mubasher have made such a positive impression. They are a real credit to the Homemade Homes team, and we will make sure your kind words are passed on to them directly. We appreciate your honest feedback regarding optional specification changes. We understand how much it means to personalise your new home, and this is something we continually review as we look to improve the experience for our customers. Your comments will be shared with our development team. We are sorry to hear your conveyancing experience has not got off to the best start. Whilst that process sits outside of our direct control, (but we take feedback like this onboard when choosing who to recommend) we would always encourage you to reach out to us if there is anything we can do to support you along the way. We are committed to being with you every step of the journey over the coming months, and we very much hope that by the time you receive the keys to your new home, we will have earned that fifth star. Please do not hesitate to get in touch with us at any time.

5/5

Trustpilot

A very smooth service

A very smooth service, Lucy and Josh from homemade homes. Are very helpful, Lucy is always there to answer questions. I found dealing with homemade homes a mutual and rewarding experience. I highly recommend buying your home from homemade homes. No stress, no worries ☺️

Beat · 26 June 2024

Agent replied · 23 August 2024

Thank you so much for your fantastic five-star review! We are thrilled to hear that you had a smooth and rewarding experience. Lucy and Josh are invaluable members of our team, and it's wonderful to know they were able to assist you so effectively. Your kind words and recommendation mean the world to us. Thank you

5/5

Trustpilot

Selling my shared ownership property

Lucy was really helpful when selling my property, she was always responsive to my queries, chased the relevant departments and kept me in the loop in what turned out to be a highly stressful and slow process due to mine and my buyers solicitors. We got there in the end! Thanks Lucy!

Leila · 10 February 2024

Agent replied · 23 August 2024

Thank you so much for your kind words! We’re thrilled to hear that Lucy provided such exceptional support throughout the selling process of your shared ownership home. It’s fantastic to know that despite the challenges with solicitors, Lucy’s responsiveness and dedication ensured a successful outcome. We truly appreciate your kind words.

4/5

Trustpilot

Helped us move into our new home

Overall a good experience with Homemade Homes, we had experience of shared ownership before so knew the ins and outs. On the day of completion everything went smooth and handover was quick, easy and stress free. We had a few questions through out the process and had to chase with certain things but overall communication was good and we would always get a response.Thank you to Adam and Nicole who helped us with everything.

Becky · 11 February 2022

Agent replied · 23 August 2024

We're delighted that your special move in day was easy and stress free. We'll pass your thanks to Adam and Nicole, this will mean a great deal to both of them.

5/5

Trustpilot

We dealt mostly with Charlotte and…

We dealt mostly with Charlotte and Ashley. They were both incredible patient and understanding with us from the start when we had a hundred questions for them and was suffering with anxiety throughout the process they was always available at the end of an email to calm our nerves and provide answers to any questions we had.

Amy · 19 September 2025

Agent replied · 2 June 2026

Thank you so much for your excellent review! Charlotte and Ash appreciate your kind words and they are always happy to help. We are glad you've felt listened to and guided through the process because we understand that buying a house is one of the most important things you do. We look forward to assisting throughout your journey with us.

5/5

Trustpilot

Amazing service

Halima, Lucy and Virginia have all been an absolute pleasure to deal with. They respond to email, communicate well and answered every question I had. Nothing was too much bother.

Jordan · 8 May 2026

Agent replied · 2 June 2026

Thank you so much for your 5* review! Halima, Lucy and Virginia will be over the moon to hear your kind words. Communication is key during the sales process so we're so happy to hear that all of your questions have been answered throughout. We look forward to helping you further.

5/5

Trustpilot

Excellent Customer Service

Lucy, Ash and Charlotte were extremely helpful throughout the process and were always quick to respond. Lucy went above and beyond in helping us with the aftercare team and getting us to our exchange point. I would definitely recommend!

Tiffany · 28 July 2024

Agent replied · 23 August 2024

Thank you so much for your wonderful review! We’re thrilled to hear that Lucy, Ash, and Charlotte were able to assist you effectively throughout the process. It’s great to know that Lucy’s efforts with the aftercare team made a positive impact.

5/5

Trustpilot

A very smooth service

A very smooth service, I am impressed in what I have seen so far. My property is at Fantail View, Homemade homes have a good standard of building. The site rep is Josh, he is a very helpful and reassuring guy. Thank you Josh!

Customer · 16 April 2024

Agent replied · 23 August 2024

We are thrilled to receive your five-star review and hear about your positive experience with our service at Fantail View. Your kind words about Josh are greatly appreciated. We're glad he could provide you with the reassurance and help you needed.Thank you for taking the time to acknowledge the smooth service you've received.

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Read Homemade Homes by Accent's Google reviews

Questions about Homemade Homes by Accent Fordham

How many reviews does Homemade Homes by Accent Fordham have?

Homemade Homes by Accent's Fordham office has 172 reviews across two platforms: 1 on Google, 171 on Trustpilot.

What is Homemade Homes by Accent Fordham's rating?

Homemade Homes by Accent Fordham is rated 4.7 out of 5 across all 172 reviews, and 1.0 out of 5 on Google from 1 reviews.

Where is Homemade Homes by Accent's Fordham office?

Homemade Homes by Accent Fordham, Market Street, Fordham, CB7 5LQ.

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