Trusted Agent profile · Folkestone
★★★★★
307 reviews across 1 platform
118 Sandgate Road, Folkestone, CT20 2BW
The-Good-Estate-Agent's office in Folkestone, at 118 Sandgate Road, is rated 4.6 out of 5 across 307 reviews on 1 platform.
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing
We had a great experience with the Good Estate Agent in Handforth. Tracey and her team acted as agent on behalf of two house sales for me and were superb on both.We trusted Tracey with the keys, houses were left spotless after viewings and was great at obtaining feedback. Communication from start to finish was great. I'd highly recommend using their service.
5/5
TrustpilotGreat agent and great service
Michelle, our agent, was fantastic throughout the whole process...from marketing, accommodating viewings, sale and completion. Great communication, regular contact and feedback, nothing was too much of a problem. I'd highly recommend using The Good Estate Agency, Michelle achieved what other agent's couldn't and didn't.
5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with "The Good Estate Agent" while in the process of purchasing our first home. Terence was fantastic and he went the extra mile to ensure everything was smooth for us. Would definitely recommend to anyone who's looking to buy a property.
5/5
TrustpilotBeen dealing with this company for only…
Been dealing with this company for only a few months and service is amazing, but Chris At the Glenrothes branch is exceptional, nothings ever too much trouble for Chris, reply’s back to any enquires promptly, really friendly and professional, wouldn’t hesitate to recommend Chris and the team on to anyone looking to buy or rent!
5/5
TrustpilotExcellent friendly service
Michelle was with me every step of the way and always available to answer questions and provided quick and helpful responses. This and her friendly manner made the whole process so much less stressful
5/5
TrustpilotI would thoroughly recommend The Good…
I would thoroughly recommend The Good Estate Agent as letting agents. Michelle Ferbrache is superb. A perfect mix of professionalism and friendliness, nothing is too much trouble for her.I am very impressed with the service I’m receiving from Michelle and The Good Estate Agent.Thank you so much, it really is a pleasure doing business with you.
5/5
TrustpilotExcellent service from start to…
Excellent service from start to completion. Chris was outstanding in his customer service. Efficient helpful and always in regular contact. The whole selling experience was stress free. Chris is extremely confident having the ability to reassure his customers. Outstanding knowledge of the property market business. 100%Professional linked to amazing value.
5/5
TrustpilotCouldn't have asked for better!
Buying my first home seemed such a daunting prospect, but Mark was so helpful and supportive from the get-go, and it really was a positive experience. No ask was too much and he was on hand at every step to ensure everything ran smoothly. I couldn't have asked for better, thanks Mark!
1/5
TrustpilotCompletely Rubbish
I went online to book a valuation with this company at the weekend and had a few questions, so phoned their number. The lady who answered the phone was unable to tell me if it was a free valuation or not and had no answer to any of my questions. We went ahead with the booking anyway and received an email confirming this. Yesterday we received another email reminding us of our booking this morning. I waiting until 20mins after the appointment time to phone and ask what was happening, to be told that the appointment had never been confirmed and no one was coming. I pointed out that they had sent me 2 emails confirming the booking, to which he replied that they were just automated. Having wasted half a day of my holidays by taking the morning off work to see them I had to tell him that his service was awful and that they really should change their name to the Rubbish Estate Agents - because they truly are.Further to the reply below: This company did not try to rearrange the appointment and even sent a reminder that I should not forget their appointment for the next day.
Dear Julie, I apologise for the issues caused here. The appointment was booked provisionally online but as we like to maintain human contact we do call all customers as we did in this case. My colleague did advise that we couldn't make this particular time and tried to rearrange. This should have been updated on the system and I apologise that this did not happen on this occasion. We will look at what went wrong here and make sure it does not happen again. Kind regards, Rob Bryer Managing Director.
4/5
TrustpilotOur agent Michelle has worked hard to…
Our agent Michelle has worked hard to get us this far with our sale.We have a committed buyer and the conveyancing is well along after only a few weeks from offer.Michelle is polite and friendly in her manner, and always responds quickly when we need her assistance.
2/5
TrustpilotWell meaning but inefficient
I used the Good Estate Agent to rent out my flat but even at this stage, I had to do a lot of the work as the contract was faulty and the inventory not covered properly. While everything went smoothly, things were OK but any problems weren't dealt with quickly or effeciently and so much so that I ended up finding my own contractors and dealing with the tenants directly as they'd given up chasing the agents. So naturally I stopped paying for a service I wasn't getting!
Hi Louise, thank you for your feedback. We've come a long way since we originally let your property which from memory was about 5 or 6 years ago now. We've improved our inventories and believe the level of detail including photographs is unparalleled in the market. I don't recall any issues with the contract and we found you some very good long term tenants. Since our last business we have employed a lettings manager with 14 years experience and continually look to improve on our offering. We look forward to working with you again in the future when you need new tenants. Kind regards, Rob
1/5
TrustpilotSadly the good estate agent Soham…
Sadly the good estate agent Soham failed to live up to his name. I lost the second sale of my property due to the agent failing to pass messages between myself and the buyer in a reasonable timeframe. The third sale was heading in a similar direction so I ended up handling it all myself as the good estate agent did very little for his fee. Certainly not a 'good' estate agent in my opinion..
Thank you for your review. We understand it can be frustrating when a sale falls through. In this case your initial buyers decided not to proceed due to the survey results and there is not much we can do about that. We understand that your local agent carried out many tasks above and beyond his duty to help get your sale through but we appreciate your feedback and if we can do better we will. Your second buyer is very happy with the service and continues to use us for further projects.
5/5
TrustpilotMark is a fantastic estate agent
Mark is a fantastic estate agent. He guided and helped us through the process of selling our home. Couldn’t recommended him enough! 5 star service!
5/5
TrustpilotMark and Shelly lower Sunbury
Mark and Shelly, lower Sunbury The Good Estate Agent. We recently used Mark to help sell our property and Shelly to help with the purchase of our new property
5/5
TrustpilotProfessional and reliable
Very professional and reliable, would highly recommend. Mark Collis had exceptional knowledge with a very personalised approach.
5/5
TrustpilotThe Amazing Mr Moore…
I can confidently recommend Gary Moore from Swansea office, who was extremely polite, professional, sympathetic and just downright bloody brilliant alround in everything he did to sell my parents house in 6 days we are all extremely pleased with the service provided and will be recommending him and the company to friends and family. Robert Gearey
5/5
TrustpilotKind and approachable
Very approachable ,kind , helpful and what not . Thank you Mark (sunbury branch)for your tremendous support from beginning to the end . Would definitely choose The good state agent in the future too .
5/5
TrustpilotMichelle went above and beyond in…
Michelle went above and beyond in assisting with our house move and helping us to navigate through the hurdles that any house move entails. Michelle made it far less stressful.
5/5
TrustpilotThis was easily best service I’ve had…
This was easily best service I’ve had from an estate agent. Michelle remained focused and committed from initial viewings, to agreeing a sale and then tenaciously chasing all parties during the conveyancing process to ensure that we managed to finally get the sale over the line. I would highly recommend her. Excellent service all round.
5/5
TrustpilotGreat services
Mark is phenomenal agent, very welcoming and friendly. He was easy to contact and helpful in every aspect. Great knowledge of the area and the property. I would definitely recommend Mark and The Good estate agent.
5/5
TrustpilotAn Estate Agent With NO Hidden Agenda
In rural areas, a handful of estate agents usually manipulate and control the property market between them.I really had a bad experience with a couple of them in Hythe.Thanks to The Good Estate Agent, I managed to sell my property.They do not screen prospective buyers and give them special treatment depending on if they can arrange a mortgage for them and any extra commission that come their way.They do what they are instructed to do which is do their best to sell your property.Thanks, Michelle F.
5/5
TrustpilotExcellent Job by Paul and all at Hair & Sons, Leigh On Sea
We wanted to thank Paul and all at Hair & Sons Leigh On Sea, for an excellent job in selling our apartment in 2 days from thier initial appraisal.They have been helpful every step of the way from the sale, to us moving out yesterday. Would highly recommend.
5/5
TrustpilotProfessional service
Mark had a very relaxing but reassuring manner and guided us through the selling process of our house professionally and without pressure.
5/5
TrustpilotI highly recommend The Good Estate…
I highly recommend The Good Estate Agent to all landlords. Michelle is fantastic and I couldn’t ask for better service. Nothing is ever too much trouble for Michelle and I thank her very much for all she continues to do.
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