Trusted Agent profile · Folkestone
★★★★★
307 reviews across 1 platform
118 Sandgate Road, Folkestone, CT20 2BW
The-Good-Estate-Agent's office in Folkestone, at 118 Sandgate Road, is rated 4.6 out of 5 across 307 reviews on 1 platform.
Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
5/5
TrustpilotMark was excellent to deal with
Mark was excellent to deal with. Very easy to get on with always on hand to answer any questions.He knows the local area like the back of his hand as he has lived there all of his life. He was professional at all times and wasn't "smarmy and slippery" like some other estate agents.He is 100% genuine and I can not recommend his services highly enough.
5/5
TrustpilotThis is a belated review
This is a belated review - regarding a house that sold 6 years ago. Anne Leius was the realtor for my mom. She was very pleasant and she helped get top dollar for this property. Houses in that area were becoming pricey, but we were not expecting that for this property since it was not gutted and renovated like so many in this area seemed to have been. My mom's house was beautiful but did need some work and updating. And it did go over asking.I have been fortunate to have had good realtors to deal with and Anne Leius certainly A1. I would recommend her to a friend.
5/5
TrustpilotKarla Divine was my agent while looking…
Karla Divine was my agent while looking for a floating home in the Portland area. This is a different kind of market, with lots of issues and problems that are unusual. Karla was great in guiding me through the tunnel. She knows this market and always had the knowledge or knew where to get it. And she always was tuned into what I was looking for, and didn't try to oversell me on expensive properties. And in the end, when the seller was killing me, she helped negotiate a way out and I was saved. Overall a great agent.
5/5
TrustpilotRichard Kent from The Good Estate Agent…excellent service
Richard Kent from The Good Estate Agent provides an excellent service. I felt like I was a priority at all times when it came to selling my property. I’ve used estate agents in the past that you never hear from but Richard was in constant communication with myself and our buyer. It felt like nothing was any trouble. Everything ran really smoothly from going on the market to sale. I’m really happy with the level of service received and would recommend Richard Kent, Soham, Cambridgeshire to anyone if you want an easy, efficient and honest service.
5/5
TrustpilotThe Good estate agent Soham.
The Good estate agent Soham.I've used Richard for rental properties and in the sale of one of my home and I couldn't be happier with the service he provides. Richard went above and beyond and would even pick up phone calls and answer emails out of hours. The Good estate agent are by far the best agent in the area after dealing with a few others, I feel you get a real personal touch with thie service. Thank you Richard
5/5
TrustpilotAbsolutely fantastic service whilst…
Absolutely fantastic service whilst renting a property for 6 months in Hythe. Really flexible and responded to our needs immediately to fix any issues. Friendly and accommodating, including all of the support staff (Brad & Lucy) in the office and the estate agent (Michelle) when arranging viewings. Couldn’t recommend highly enough, thank you Rob & Sue for making everything so easy for us!
5/5
TrustpilotCanterbury Property
I have recently purchased a property in Canterbury using The Good Estate Agency. I found the agent Julie to be very professional and always very helpful. As a buyer I had lots of questions and so did my solicitor. Julie was able to obtain all the necessary information quickly, enabling the purchase to take place within a short time. I now use the agency for the management of the buy to let... again l cannot fault there experience and friendly service
5/5
TrustpilotMark from Sunbury has been excellent to…
Mark from Sunbury has been excellent to work with from the outset. This has been our first time as landlords and we have been very grateful to Mark for his guidance and for making the process very straightforward.
5/5
TrustpilotHappy first-time buyer! Thank you!
As a first-time buyer I had no idea of the process and Stefan was really helpful and attentive every step of the way. It was a smooth process from start to finish. Stefan also responded to all my queries very quickly which put my mind at ease. I cannot recommend them enough! Thank you so much for helping me buy my first home!
5/5
TrustpilotA Great Company and great Team!
A great company and great Agency! I have rented from the Good over a year ago i am in my 2nd year with them, any problems i have they get sorted right away. I have dealt with Elliott and Donna most of the time, they have been great and so have the other staff i have spoken to. The move was smooth and everything was done so quickly i never had to chase anything, i highly recommend the Good estate to anyone and would like to thank you for such a great service.
5/5
TrustpilotJulie has set a new standard in estate…
Julie Tuckey has set a new standard in estate agency. Understanding our needs better than we did, Julie found us our perfect home. Julie then proceeded to market our property, using a professional photographer at no cost to us, she showed our home in its best light. Julie showed prospective buyers round and gave us useful feedback following each viewing. Julie found our buyer in a few short weeks and from then on she managed our sale and ongoing purchase. Communication was excellent and I was able to text or phone outside of normal working hours. We had hiccups as all house sales do, but honestly without Julie there to guide and support us I doubt we would have successfully moved at all! Now we’re in our dream home and Julie was instrumental in making that happen.
5/5
TrustpilotFantastic Service
My girlfriend and I recently purchased and moved into our first house together through The Good Estate Agent and we couldn’t reccommend them highly enough. Julie was so helpful in explaining what we needed to do and putting us in touch with the right people. She was always available to answer any questions we had (no matter how silly or small they were!) and overall we received a fantastic and friendly service from The Good Estate Agent.Hannah and Adam
5/5
TrustpilotJulie Tuckey- no1 estate agent!!
Julie from the good estate agent was our agent and we are both so impressed with the service that we received!Right from the very start Julie could not have done any more to help us have a smooth ride whilst selling our property and buying a new one!We would 100% recommend Julie and the service that she provides and now we've had such an easy ride of buying and selling we will certainly be back to use her services again some day. She made us feel totally at ease and gave us regular updates throughout the whole process which really took the pressure off of such a stressful process.She was absolutely brilliant, more than we ever expected in fact. So a big thank you to you Julie from the bottom of our hearts- we are so very greatful!!!
5/5
TrustpilotFirst and last time buyer!
Simeon Rains rang me on a Sunday morning shortly after I subscribed to a mailing list, and showed me a property right away which turned out to be the one. Friendly, reliable and approachable, he never failed to either pick up the phone or ring back and helpfully acted as an intermediary between me and my vendor's slow solicitor! He helped make the whole experience a little less stressful.Thank you Simeon!
5/5
TrustpilotExcellent Service!!!!
We were seeking a flat/house to let and have had some not so nice experiences, then I went to view a property handled by this company and Shiran was just an AWESOME agent!! He was very thorough, pleasant and patient, while made sure all info was provided and understood. I am now living happily in my flat THANKS TO SHIRAN! I would highly recommend using this Company/Agent as they go beyond expectations and they provide professional service!
5/5
TrustpilotExcellent service.....Julie Tuckey is a credit to The Good Estate Agent!
I had the pleasure of dealing with Julie Tuckey from The Good Estate Agent, who pulled out every stop to ensure the sale of my house in Rochester, Kent went as smoothly and quickly as was possible. Julie is a credit to the Estate Agency sector - she has a genuine desire to give a fantastic service, she kept me updated throughout the entire process and she was always available to answer any questions along the way. I cannot recommend Julie enough and would always go back to her for any future property transactions.Thanks Julie, for making what could have been a very stressful time seem so easy!
5/5
TrustpilotI usedthe Good Esstate Agents as they…
I usedthe Good Esstate Agents as they were local to the property I was selling. Tracey and her team were friendly and very professional. They kept regular contact with me, which meant I did not have to chase them at all. Tracey herself was excellent at processing the sale. Nothing was to much trouble, great advice on other third party services, which I used. All in all I would highly recommend using their services to anyone.
4/5
TrustpilotMy Agent (Carl Ryan) - Absolutely AMAZING, THOROUGH and PROFESSIONAL!
I was seeking a flat/house to let and have had some not so nice experiences, then I went to view a property handled by this company and Carl was just an AWESOME agent!! He was very thorough, pleasant and patient, while made sure all info was provided and understood. I am now living happily in my flat THANKS TO CARL! I would highly recommend using this company/Agent as they go beyond expectations and they provide professional service!
1/5
TrustpilotUnprofessional and rushed me to hand my notice in
I had seen a rental property I liked with the good estate agent. I was then accepted to go ahead with the property. I was rushed into handing my notice in to my current landlord and was assured everything would be fine. I had disclosed all information and my monthly income. I was told everything looked good and I even had a guarantor who earned 30x the rent. I never at any point kept anything from them. I then got told my credit score is low but there was nothing concerning on it. The next day I was told credit score is low and we don’t know what you could be hiding?? I was then declined the property and having a guarantor was not enough. I had to retract my notice to my current landlord, who has now increased my rent another £100. I will never hand my notice in again until all checks are done. Shame on you the good estate agent for rushing me and telling me everything will be fine and then declining me.By the way my name is not Rebecca it’s Rachael and I understand the need to reference all tenants, but what is not standard is telling unchecked potential tenants to hand their notice in before any checks are done!In response to their reply, I am fully in agreement with the good estate agent that all potential tenants are referenced no matter what their circumstances. I think that is great, but what they fail to point out is they made me hand my notice into my current landlord and told me everything would be fine, even before the checks were carried out. I have now had to retract my notice and consequently my rent has now been increased another £100 because of this. I will never use the good estate agent again.
We are sorry that you have been unsuccessful in securing this particular property, as explained on our recent phone conversation, every tenant, no matter what their circumstances, or what they disclose about their situation, must be fully referenced and pass a number of criteria, this is relatively standard across the letting industry. Ultimately, the final decision lies with the landlord of the property. We do wish you the best of luck in your future property search
5/5
TrustpilotShelly wood @ Lower Sunbury
Shelly wood @ Lower Sunbury Putting our mothers house on the market to help pay for a care home was a daunting decision for my sister and I to take but it was made so much easier with the help of Shelly , she was understanding, caring, and very knowledgeable and that made everything easier for us both .. she was extremely hard working and tenacious and went above and beyond to help us with everything .. she’s an absolute angel and we would strongly recommend her to anyone..
5/5
TrustpilotMark Collis 5 stars!!
Mark Collis 5 stars!!Mark was absolutely brilliant. He went above and beyond in every category. Was extremely accommodating and took calls and messages at all times. We’d definitely use him to rent, let, boy or sell.
5/5
TrustpilotHonestly couldn’t thank Mark enough for…
Honestly couldn’t thank Mark enough for all he has done with my parents house sale. He has gone above and beyond throughout and has delivered from start to finish. Everything ran so smoothly. These are the guys to get in touch with if you want an honest company who will look after you throughout. Thank you for everything.
5/5
Trustpilot…Excellent job from the Good Agent, Loughton
Paul Long worked very hard to get this sale to exchange despite the best efforts of one of the legal entities! In a chain of 3, with us at the top not buying onwards, this should have been so simple. Paul kept us updated and chased outstanding issues with no delay. So grateful for Paul's help and will definitely recommend. Thanks Paul!
5/5
TrustpilotBest local estate agent
Michelle found a tenant for me very quickly. The formalities were done speedily and communication was excellent. I would not hesitate to recommend Michelle for any property matters. 100%.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The-Good-Estate-Agent's Folkestone office has 307 reviews across 1 platform: 307 on Trustpilot (across the whole business).
The-Good-Estate-Agent Folkestone is rated 4.6 out of 5 across all 307 reviews.
The-Good-Estate-Agent Folkestone, 118 Sandgate Road, Folkestone, CT20 2BW.
