Every review we hold for the Folkestone office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDO NOT CALL THESE PEOPLE! The staff are SO rude. I only rang to enquire about a letting but the boy I spoke to only wanted to know my relationship status and got funny with me when I wouldn't tell him
Jasmine · 8 July 2017
Agent replied
Dear Google User,
The government now requires all letting agents to check that a prospective tenant can legally rent a residential property in England. In order to do this, we must establish for your prospective landlord who will be living at the property. We are sorry that this offended you, but we face heavy fines where we do not comply.
★★★★★ 5/5
GoogleGenerally excellent communications & friendly, professional service. Would use this company again.
Ian · 26 March 2025
★★★★★ 5/5
GoogleI phoned a few estate agents when thinking of selling my flat.
David from Martin and co was so helpful and made the sale go through a lot less stressful.
Would recommend them anytime .
Sharon · 20 March 2024
★★★★★ 5/5
GoogleStaff are very helpful and friendly.
Would highly recommend.
Barbara · 9 April 2025
★★★★★ 5/5
GoogleA truly amazing Team, Martin and co folkestone went above and beyond to help myself and my children move into our property, during a Very difficult time. Very respectful and compassionate and above all very professional. I genuinely can not as a review recommend these guys enough. Every time I've visited im always greated politely, regardless of how busy they may be. Quick to respond or reply.
thankyou
Duane · 25 May 2018
★★★★★ 5/5
GoogleA truly amazing Team, Martin and co folkestone went above and beyond to help myself and my children move into our property, during a Very difficult time. Very respectful and compassionate and above all very professional. I genuinely can not as a review recommend these guys enough. Every time I've visited im always greated politely, regardless of how busy they may be. Quick to respond or reply. thankyou
Duane · 28 March 2018
★★★★★ 5/5
GoogleMartin and Co offer valuable insight into letting out properties, taking away any hassle of how and who to let to, plus navigating the legalities of letting. A+ Service.
Stuart · 23 April 2024
★★★★★ 5/5
GoogleHave performed outstandingly in securing high sales values on properties that other agencies valued much lower. Have them on your shortlist if selling a property!PositiveQuality, Professionalism
Alan · 25 June 2021
Agent replied · 24 June 2024
Thank you Alan: it was our pleasure!
★★★★★ 5/5
GoogleTruly great experience! Due to my personal circumstances I became a landlord in Folkestone (not planned!).... I was slightly nervous about the whole experience but these guys have taken me through the whole process and I now have a very happy tenant in place. I am now actually thinking about buying another property in the area.... thanks again! Look fwd to working with you again shortly!
Duncan · 25 May 2017
★★★★★ 1/5
GoogleDear Hayley, thank you for your feedback; although you did not leave a review and have not brought any concerns to our attention, we can not assist you any further at this point. We believe that you may not be happy with the feedback we recently had to give you in how your tenancy is being conducted, but are unable to comment on this medium.
Hayley · 31 March 2018
★★★★★ 5/5
GoogleI felt very well supported throughout the process of selling my house and would highly recommend the Martin and Co team in FolkestonePositiveResponsiveness, Professionalism
Sarah · 2 June 2021
Agent replied · 1 June 2024
Thanks for your kind words Sarah; we hope your move went well!
★★★★★ 5/5
GoogleGreat team and very helpful in organising my rental.
Sean · 6 January 2025
★★★★★ 1/5
GoogleAwful property management. Nobody returns your calls or replies to emails, and since they took over, our service charges have increased to 3 x the original amount. Furthermore, processes such as section 20 notices do not seem to be followed …
Tamsyn · 20 March 2023
★★★★★ 5/5
GoogleI felt very well supported throughout the process of selling my house and would highly recommend the Martin and Co team in Folkestone
Sarah · 20 March 2021
Agent replied
Thanks for your kind words Sarah; we hope your move went well!
★★★★★ 5/5
GoogleMartins have managed the letting of my flat for years and have always been absolutely terrific. Nothing is too much trouble for them, and they're always incredibly friendly when I drop in to see them. Can't recommend them highly enough.
Xanthe · 20 March 2023
★★★★★ 5/5
GoogleMartins have managed the letting of my flat for years and have always been absolutely terrific. Nothing is too much trouble for them, and they're always incredibly friendly when I drop in to see them. Can't recommend them highly enough.
Samantha · 20 March 2023
★★★★★ 5/5
TrustpilotSmooth process, fantastic staff
My partner and I have just moved into our first home having never rented before. The Martin and Co team have been super helpful and made the whole process painless. Julie in particular really put us both as ease. I feel very comfortable to ask any questions to anyone in the branch, which I often get quite anxious about. Thank you guys!
Kayleigh · 22 May 2018
★★★★★ 5/5
GoogleI have had multiple dealings with Martin & Co over recent years - both in a personal and professional capacity - and have always been relieved by how easy and accommodating they are to work with. They've always searched for solutions to help, and are keen to make everything so much easier!PositiveResponsiveness, Professionalism
Sarah · 12 July 2021
★★★★★ 3/5
GooglePositives
- Helpful moving in.
- Quick to respond to minor repairs (a lot were needed)
- Very fair on leaving and returning deposit.
Negatives
- Once disputes arose with owner did not act fairly. After many months of fighting and huge stress we were compensated for this.
- Some members of staff lovely, some very rude.
Steve · 15 April 2020
★★★★★ 3/5
GooglePositives - Helpful moving in. - Quick to respond to minor repairs (a lot were needed) - Very fair on leaving and returning deposit. Negatives - Once disputes arose with owner did not act fairly. After many months of fighting and huge stress we were compensated for this. - Some members of staff lovely, some very rude.
Steve · 27 March 2020
★★★★★ 5/5
Trustpilotthe whole team are so helpful
the whole team are so helpful and professional ,they assisted us in the whole process of moving from one agent to another ,they gave good and sound advise during this process, the whole team from top to bottom are so helpful and friendly ,nothing is to much trouble and they keep you regularly updated,thankyou team from a very satisfied landlord
Julian · 9 May 2018
★★★★★ 1/5
GooglePoor at getting jobs done.
DARRYL · 20 March 2023
Agent replied
We're sorry to hear of your experiences, Darryl: we're not perfect and as humans will make the occasional error. When we do, we own up to it and we work hard to resolve this. … More
★★★★★ 5/5
GooglePhoebe showed us around several flats in Folkestone in one day. She was very helpful and upbeat and offered lots of good advice. Will also provided a lot of help over the phone and booking in viewings.
Meg · 20 March 2023
★★★★★ 1/5
GoogleThis bunch of clowns will rob you blind....
KKB · 7 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
