5/5
TrustpilotHad a slight issue which was resolved…
Had a slight issue which was resolved swiftly by Kirsty Hunt. Customer Service has always been exceptional - across the team. However, special shout out to Kirsty for going above and beyond.
Trusted Agent profile · Folkestone and Hythe
Wards Folkestone reviews in Folkestone and Hythe
★★★★★
330 reviews across 2 platforms
107 Sandgate Road, Folkestone, CT20 2BL, Folkestone and Hythe, CT20 2BL
Wards's office in Folkestone and Hythe, at 107 Sandgate Road, is rated 4.6 out of 5 across 330 reviews on two platforms, including 164 Google reviews rated 4.5.
Reviews
Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotGood customer service…
The company has good customer service and respond to the concerns of the customers promptly.
Agent replied · 23 June 2026
We are glad you enjoyed your experience. We appreciate your positive feedback.
5/5
GoogleBuying a property is one of the most stressful and longest experiences in life. I still don't understand how in 21st century modern UK purchases can take months or even years. Average in other countries USA: 69 days Canada: 105 days France: 105 days Germany: 106 days UAE: 107 days Portugal: 122 days Italy: 137 days Australia: 137 days Spain: 152 days UK: 183 days Saying that, our experience with Wards, made this process much more bearable. Ellie, who has shown us the property was great, pleasant, helpful and reassuring after long day of viewings. She treated us more like friends than clients. Thank you again and good luck!
Agent replied · 24 October 2024
Dear Narseta, Thanks for leaving us a review. We're glad we could help take the stress out of the process and make things a little more bearable. We'll pass your kind feedback on to Ellie. Thanks again, Wards of Kent, Folkestone
5/5
TrustpilotBuying our first home was a beautiful experience
This was our first home and wards of kent, Gillingham branch made our experience so wonderful and memorable . They were thoughtful and never leaving a gap, there was always someone to speak to and they did an amazing job in following up with both us and our solicitors . My amazing shoutout and love to the staff at wards gillingham , especially to Nicole and Kim , I could feel the excitement in you guys as we collected our keys, you saw the process through excellently and we are thankful 😊
5/5
TrustpilotGeoff and the team were excellent with…
Geoff and the team were excellent with helping through our process. Definitely recommend them to anyone
5/5
GoogleLucy S has a been a fantastic agent, her clear guidance and knowledge of the area has aided me in my journey to my new home. I cannot thank Lucy enough for her help!
Agent replied · 24 October 2024
Hello Liam, Thank you for taking the time to leave a review! We're glad to hear that Lucy's clear guidance and local knowledge have been so helpful in your journey to your new home. We pride ourselves on being here for you every step of the way, and it's wonderful to know Lucy made such a positive impact. Best wishes, Wards of Kent
5/5
GoogleWe had a wonderful experience with Wards when purchasing our first home! Ellie, who showed us round the property, was enthusiastic, professional and informative. She definitely sold the house to us! Throughout the process we had a large amount of contact with Callum who was able to answer any questions we had and also gave us a second viewing where he helped with measurements. All staff that we interacted with were friendly and helpful and made the first time buying process very smooth!
Agent replied · 24 October 2024
Good Morning Stephanie, Thank you for taking the time to leave such a detailed review, it's greatly appreciated! We're always here to help you move forward on your property journey. All the best, Wards of Kent
5/5
TrustpilotThank you Libby and everyone at Wards…
Thank you Libby and everyone at Wards for looking after our property. I can not fault them for their professionalism and great service. I can definitely recommend Wards.
5/5
TrustpilotEmma was excellent...
4/5
GoogleWe are yet to buy so can't comment on the whole service - yet wanted to make a specific mention of Alexandra, who conducted two viewings with us at the weekend. She provided a really professional, friendly and caring atmosphere; an asset to the Folkestone team!
Agent replied · 26 October 2025
Good afternoon, Thank you for recognising Alexandra’s professionalism during your viewings. We’re so pleased she made such a positive impression, and we’ll be sure to share your kind feedback with her. Kind regards Wards of Folkstone
5/5
GoogleI recently viewed a number of properties with Wards in Folkestone. I had the most refreshingly positive experience with Alexandra, she was so informative & knowledgeable about the houses we looked at with her. An absolute credit to your company.
Agent replied · 26 October 2025
Hello Lori, We're thrilled that Alexandra provided such an informative experience. She truly is a credit to our team. Best wishes, Wards Letting & Estate Agents in Folkstone
5/5
GoogleThanks, Ellie, for all your help throughout the purchase process! You were great at calming the waters when issues kept creeping up.
Agent replied · 24 October 2024
Afternoon Cristina, Thank you for your kind review. It's great to hear that Ellie was able to assist you throughout the process and help calm any issues that arose. Your positive experience is exactly what we strive for. Best wishes, Wards of Kent
5/5
GoogleYesterday, we met the lovely Charli from Wards, who came to go through the details of selling my elderly dad's flat . What a fantastic woman, absolutely brilliant at her job. She was so kind and patient with my father , understanding and funny. Absolute delight to meet . 5 stars from me . First class service. Thank you for making the experience easy and stress free. 👍
Agent replied · 24 October 2024
Morning Andy, We're thrilled to hear that Charli provided such a fantastic service and made the process of selling your Dad's flat a little easier. It's great to know she was kind, patient, and understanding throughout and we'll be sure to pass on your feedback. Best wishes, Wards of Kent
5/5
TrustpilotWas helpful
Was helpful. I like the honesty and transparency
Agent replied · 23 June 2026
We're glad our transparency was helpful. Thank you for your kind words; we appreciate your feedback.
5/5
TrustpilotWards are the best estate agents I have…
Wards are the best estate agents I have ever used.
Agent replied · 23 June 2026
We are so pleased to hear about your excellent experience with us. We truly appreciate your kind words and recommendation. Thank you for choosing us!
5/5
GoogleBrilliant service, definitely recommend them. Mainly dealt with Ellie and Callam, I couldn’t fault them.
Agent replied · 22 November 2024
Hi John, Thank you for your kind review - we will pass this on to the team! We're honoured to hear that you would recommend our services to others. All the best, Wards
1/5
GoogleWards Estate Agent's 'Modern Auction': A Warning Steer clear of Wards Estate Agent's "Modern Auction." They push a non-refundable 'reservation fee' (thousands of pounds) that you pay upfront. I was lucky; I pulled out before paying it, but only after realising the huge risk. This fee is non-refundable, no matter what. It felt like a complete waste of my time and a system designed to guarantee them money, regardless of the outcome for the buyer. Don't fall for it. It's a costly, time-wasting, and frankly, sneaky setup.
5/5
GoogleGreat viewing on Saturday with Alexandra, very helpful and plenty of knowledge about the property and area
Agent replied · 17 April 2026
Hi Joby Dawson, Thank you for your great feedback. We’re so pleased to hear that your recent viewing was helpful and that our estate agent team could provide plenty of useful insight about the property and the local area. Offering clear guidance and strong local property knowledge is something we really pride ourselves on when supporting clients through their moving process. We appreciate you taking the time to share your experience. Thanks, Wards
1/5
GoogleAvoid at all costs for sale/ purchase. We are 5 weeks in since the chain completed for a purchase. Wards have done absolutely nothing to progress the sale. They have issued incorrect memorandum of sale to both ours and the sellers solicitors, so neither side knew who they were dealing with. They never answer the phone and do not respond to emails. Only now, after multiple complaints and involving another estate agents dealing with the chain, have we got an updated memorandum of sale, so the two sets of solicitors know who they are dealing with. It seems to me that if you do not use their preferred solicitors, who they will try to hard sell to you, they will do nothing on the sales progression side. We are now taking this up with Arun Estate’s, their parent company.
Agent replied · 24 October 2024
Dear Rich, Thank you for taking the time to leave us a review. We regret to hear how dissatisfied you are with the service that you have received. We would like to assure you that customer service is extremely important to us, and we feel strongly about investigating any concerns raised so that we can continually improve the service we provide. Your concerns are with our Customer Support team who are looking into the issues raised. Kind regards, Wards.
1/5
TrustpilotAfter the sale of the property l…
After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.
5/5
TrustpilotEmma was very helpful
5/5
GoogleHave had problems with estate agents in the past until I met Lucy stocker at the Folkestone branch. I appreciated her honest and reliable approach. Would reccomend her to anyone.
Agent replied · 11 October 2026
Hi Asa, We're absolutely thrilled to hear about your positive experience with Lucy at our branch. Thank you for recommending our services! All the best, Wards Letting & Estate Agents in Folkstone
5/5
GoogleRecently had a property viewing with Alexandra, extremely professional, knowledgeable, 10/10 service
Agent replied · 17 April 2026
Hi Molly, Thank you for your feedback! It’s great to hear that Alexandra provided professional, knowledgeable support during your property viewing and delivered a 10/10 experience. We’re delighted you felt well looked after. Best wishes, Wards
5/5
GoogleI had a fantastic experience with Alexandra from start to finish, they were professional, friendly, and always quick to respond to any questions we had. We felt like we were in very good hands. Highly recommend!
Agent replied · 17 April 2026
Good afternoon, We’re delighted to hear about your experience with Alexandra. We’ll be sure to share your feedback with Alexandra and the rest of the team. Thank you for recommending us, it’s greatly appreciated. Best regards, Wards of Folkstone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
