Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMonika was incredibly helpful
Monika was incredibly helpful she was patient and knowledgeable. She had excellent advice and really listened to what we was looking for. She went above and beyond and found a property for us at a different wards branch that ticked all the boxes. I had a bad opinion of wards until meeting her and she change my opinion, so much so that she actually gained additional bussiness as i advised a family member to use wards to sell his property.
Kezmarie · 28 August 2026
Agent replied · 24 September 2026
We're so glad to hear about your positive experience with our team member at Wards Snodland. It's wonderful to know that their patience, knowledge, and excellent advice made such a difference in your property search, and that we were able to exceed your expectations. We truly appreciate you recommending us to your family member.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotProfessional with Excellent Communication
Recently purchased a period property through Wards of Ramsgate. The service I received was excellent, the staff were professional and friendly. Communication was first rate, even if I had to leave a message it was always acted on and Amanda Robinson (not in the Ramsgate office) would follow through with a call and speedy assistance. A shout out to James from the Ramsgate branch, he was an absolute super star! So helpful and accommodating, very professional with great communication skills. This was so appreciated as I was moving to a completely new county and area.
Elle · 21 August 2026
Agent replied · 24 September 2026
We are so pleased to hear about your excellent experience with us at Wards Ramsgate, especially during such a significant move to a new area. It's wonderful to know that our team's professionalism, friendliness, and first-rate communication made your property purchase smooth and stress-free. We truly appreciate you highlighting the exceptional assistance you received. Thank you for your kind words.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotI have been renting a property from…Wards Lettings of Kent
I have been renting a property from Wards Lettings for the last 3 and a half years. They are diligent and obliging along with being so professional, in so many ways. I highly recommend them. Over these years, whenever I've had to make telephone calls, the person I've spoken to has been kind, charming and listens, responding in a friendly, satisfying manner. I enjoy speaking to Emmet when I pay my rent, via telephone. Also Will. The staff I've met, in person, including, Tammy and Laura has been a pleasure, both of whom, have treated me in a friendly, caring & personable manner. Sadly, I have to re-locate, due to commute distance. Finally....such a huge mention of respect to Billy Flynn...this Man has showed me such respect, he listens, reacts in an amiable, friendly manner, so rare these days. Billy is such a warm-hearted Gentleman...."Nuff Respect" Sir. I had a problem.. never have I experienced such a compassionate response in a business capacity. He listens and responds so reassuringly. I haven't met him, in person, however, that's how it feels via telephone. Billy is a fantastic ambassador for Wards Of Kent. I truly wish His career prospers. Warmest Regards, Billy and Wards. Paul Vincent Boyle
Paul · 14 August 2026
Agent replied · 24 September 2026
We are incredibly grateful for your wonderful feedback and truly appreciate you taking the time to share your positive experience with us at Wards over the past three and a half years. It means a great deal to us to know that our team has consistently provided you with professional, kind, and supportive service. We are particularly touched by your commendation of our colleagues and their dedication to ensuring a reassuring and amiable experience. We understand that relocating due to commute distance is a significant change, and we wish you all the very best in your new endeavors. We value your kind words and are so pleased to have had you as a tenant.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotIt’s been a journey
It’s been a journey! Gary had been very supportive of seeing this process through which has been a long one, couple of times wanted to take it off the market but persuaded me to keep it on! Hannah and Jenny have both been fabulous for generating bookings during the viewings period. A thanks to Luke as well. Kim fantastic with the STC period helping with the complicated process of keeping everyone updated with progress and any information/ issues that occurred!
Consumer · 1 August 2026
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with our team at Wards throughout this journey. It's wonderful to know that our colleagues provided such dedicated support and kept you informed every step of the way. We truly appreciate your kind words and are delighted that everything is now successfully concluded.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotGaby Ervine
Gaby Ervine was so helpful and put us at ease immediately, taking a lot of stress out of the process. She gave us great advice and has kept us updated with pretty much bespoke properties as and when they have come on the market. We’ve been dealing with three estate agents recently and, while they’ve all been great, Gaby at Ward's was the rep who made us feel most at home and really treated us like people and not just customers.
Sam · 3 June 2026
Agent replied · 23 June 2026
We are so pleased to hear about your positive experience and that our team made you feel at ease. It's wonderful to know we could provide helpful advice and personalized property updates. Thank you for sharing your kind words.
★★★★★ 5/5
TrustpilotWe recently purchased our new home…
We recently purchased our new home through wards. We really can’t thank them enough for their hard work and dedication. They kept us updated they chased for updates and information about the chain and pushed to get it across the line. They really do try their best to get the best outcome across the whole chain and made us feel more comfortable when we felt things were going quiet. Big shout out to Chloe Yas Lewis and Debbie. What a team they are and what lovely people they are too. Always happy and communicative no matter how many time you call and chase and ask for updates really l made the process smoother and easier for what is a very stressful time.
Thomas · 17 May 2026
Agent replied · 23 June 2026
We are so pleased to hear about your positive experience with us during such an important time. It is wonderful to know our team's dedication and communication made the process smoother for you. Thank you for sharing your kind words.
★★★★★ 5/5
TrustpilotWards Folkestone- highly recommended
I have used Wards Folkestone to sell my property and have been really impressed with them. Easy to contact, great at providing feedback and their sales progressor Maria Meddings has been incredibly helpful. Maria has provided regular updates and replied to my messages within minutes, which is exactly what you need when dealing with a stressful transaction. Thank you to the whole team.
Anna · 26 May 2026
Agent replied · 23 June 2026
We are so pleased to hear about your positive experience with our team. Providing excellent communication and support during a stressful time is always our goal, and we appreciate your kind words.
★★★★★ 5/5
TrustpilotThank you Shannon and team at eynsford…
Thank you Shannon and team at eynsford for recently selling our property in Farningham. You have provided an excellent service keeping us updated weekly or more if needed with a very friendly and helpful attitude. Special thanks to Judy Day who was outstanding in her service regarding the liaisons between all parties. She is a credit to Wards.
Malcolm · 1 June 2026
Agent replied · 23 June 2026
We are so pleased to hear of your excellent experience with us! It was our pleasure to assist with your property sale. We truly appreciate your kind words and positive feedback.
★★★★★ 5/5
TrustpilotBilly Flynn has been a huge help to us…
Billy Flynn has been a huge help to us whilst we are going through the process of vacating our current property. He listens, gives us excellent support and advice which is what we required. Huge thank you Billy for making the process seemless.
Gary · 20 August 2026
Agent replied · 24 September 2026
We are truly delighted to hear about your positive experience with us at Wards and that we could provide such excellent support during your property transition. Your kind words are greatly appreciated.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotExcellent Support for Buyers in Kings Hill
We arrived in Kings Hill knowing we wanted to move here but not knowing the area and the property market. Both Sam Turner and Be Chapman of Wards of Kings Hill were brilliant. They guided us and were always available for responding to questions regarding properties and how these would link in to our very specific needs. We found a wonderful house. This entire process was brilliant as it was not only about the sale of a property but Sam and Be were also hugely supportive as agents for both sellers and the buyers. Highly recommended for both sellers and buyers.!
Wayne · 22 June 2026
★★★★★ 5/5
GoogleI have recently sold my property through Wards Folkstone branch and have had a brilliant experience. They answered all my calls and emails and were always extremely helpful. Callam Clark was brilliant at getting the house on the market quickly to help us with our timeline.
Special thank you to Sales Progressor Maria Meddings who was fantastic at dealing with a difficult chain and kept me in the loop the whole way to help manage the stress! Very happy with the outcome and would recommend the whole team.
Eleonora · 26 September 2025
Agent replied · 26 October 2025
Good afternoon,
Thank you so much for your review.
We’re absolutely delighted to hear that your experience with our Folkestone branch was such a positive one.
Your kind words about the team’s responsiveness and professionalism mean a great deal, and we’re thrilled that the outcome left you feeling so happy. We’ll be sure to pass on your lovely feedback to Callam, Maria and the rest of the team.
Wishing you all the very best for the future!
Wards of Folkstone
★★★★★ 5/5
TrustpilotEvie
Evie was personable, enthusiastic and knowledgeable a joy to communicate with and great energy to peruse our dreams for Mums last forever home. We may still be looking but she really has been great to work with so far.
Lizzie · 12 August 2026
Agent replied · 24 September 2026
We're so glad to hear Evie is providing such a positive and knowledgeable experience as you search for a home with us at Wards. We appreciate your kind words Lizzie!
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotDeegan was great
Deegan was great! explained everything to us clearly as first time renters and kept us in the loop from start to finish. From viewing to offer accepted was easy and everything was done in a timely manner. Super lovely gentleman and made everything easy with no pressure or issues.
, , - · 3 June 2026
Agent replied · 23 June 2026
We're so happy to hear that your first-time renting experience was clear, easy, and stress-free. We appreciate you sharing your positive feedback.
★★★★★ 5/5
TrustpilotVery pleased with the service
Very pleased with the service and professionalism from Wards Kings Hill. Sam Turner, Be Chapman, Kate Hunter and Maria Meddings were all first class in achieving a sale of our property. Thank you.
Mark · 14 August 2026
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with our team at Wards King Hill. We truly appreciate you acknowledging our colleagues' professionalism in achieving your property sale. Thank you for your kind words.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotWards of New Ash Green
My wife and family have lived in Kent for over 40 years, and every house that we bought or sold, of which there have been many, has been through Wards of Kent. They have always been an efficient and business-like agency. We trust them. Recently, we had to sell a second house in the village of New Ash Green that we were renting-out for over a decade. This was because of the changes in the tenancy laws.
Peter · 3 September 2026
Agent replied · 24 September 2026
We are truly grateful for your continued trust in our services over the past four decades, and we appreciate you sharing your recent experience with us at Wards. It's wonderful to hear that our team was able to navigate the complexities of selling your property, especially with the changing market conditions and tenancy laws. We understand the challenges you faced with the property being vacant and the concerns about mortgage rates. We are particularly pleased that our colleague's innovative approach, utilizing a modern method auction, proved effective in securing a timely sale for you. We value your kind words and are happy we could provide a positive outcome.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
GoogleWe found Charlie and her team at Wards efficient and easy to deal with, and very helpful at fixing last minute problems.
Caught between selling our flat and buying a house we relied totally on Maria Meddings, Sales Progressor at Wards to keep us up to speed on the selling and buying process. Her weekly emails were extremely helpful and reasuring, and her last minute intervention saved us from a long wait! Many thanks!
Peter · 27 August 2025
Agent replied · 26 October 2025
Good morning Peter,
We're thrilled to hear about Maria's excellent support during your property journey. Thank you for your kind words about her dedication!
Kind regards,
Wards
★★★★★ 5/5
TrustpilotUrgent release of tenancy deposit required
I have tenants who are experiencing financial hardship and who are moving out of one property I own into another. This required releasing the deposit on the first property to make it available for the second. It transpired that the release request had been sent to the wrong email address and this was the reason for them not having received it. With only 3 days until they moved into the new property and need the deposit, we called to see if we could chase it up. I spoke to Sangeetha who quickly grasped the problem and contacted both her accounts team, the tenant and myself and managed to quickly resolve the issue and get the deposit to the tenants on time. We are all very grateful to her and thank her for her speed and professionalism.
Carol · 15 April 2026
★★★★★ 5/5
GoogleGreat experience with everyone I spoke to, especially Maria who went above and beyond to keep things moving and to keep me updated even out of hours at times, one of which helped me have a relaxing weekend instead of spending it on tenterhooks, will always appreciate that. Very professional and positive from start to finish, thanks Maria and the team
Steven · 9 December 2025
Agent replied · 23 December 2025
Hi Steven,
Thank you for sharing your experience. It is great to hear how positive your interactions were with the team and especially how much Maria’s commitment helped keep everything moving. Her updates, even outside usual hours, clearly made a real difference in easing the stress of the process. We are delighted the whole journey felt professional and well supported from start to finish.
Thanks,
Wards
★★★★★ 5/5
TrustpilotI would like to say a special thank you to Wards of Tenterden
I would like to say a special thank you to David Shaw, Clare Davies and Steve Hutchens for all their help with the sale of my flat and then the purchase of my new home in Tenterden. They were all so helpful and friendly with any questions I had and really supported with the process. As this was my first sale and then purchase of properties it all felt a bit daunting but everyone from Wards was super helpful and great at communicating and responding to any queries or questions I had.
Lucy · 19 March 2026
★★★★★ 5/5
TrustpilotI had a wonderful experience dealing…
I had a wonderful experience dealing with Wards. The team was exceptionally friendly, warm, and welcoming from the moment I got in touch. They went above and beyond to be helpful and kept me updated every step of the way. Moving or dealing with property can be stressful, but they made the entire process so easy and smooth. I highly recommend Wards to anyone looking for a reliable, friendly estate agent!
Chris · 4 September 2026
Agent replied · 24 September 2026
We are so pleased to hear that our team at Wards Snodland provided such a positive and smooth experience for you. Making the process easy and keeping you informed is always our goal. Thank you for your wonderful recommendation!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotCallam helped and assisted us from the…
Callam helped and assisted us from the start of our property search up to the purchase and completion. Callam was always contactable. Cannot thank him enough.
Romi · 3 August 2026
Agent replied · 24 September 2026
We are so pleased to hear about your positive experience with us at Wards, especially regarding the support you received throughout your property journey. We truly appreciate your kind words.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotFantastic Service
We have just exchange contracts on our new property and would like to thank all the girls at wards for their hard work getting us there. They are always ready to help in anyway they can with prompt replies and helpful suggestions. Extremely professional and always knew the answers to any questions we had. Thank you so much Be, Maria, Sam and Katherine for your fantastic service.
Mrs · 16 September 2026
Agent replied · 24 September 2026
We are absolutely delighted to hear about your positive experience and that our team's hard work at Wards Kings Hill helped you exchange contracts on your new property. Providing prompt, helpful, and professional service is what we strive for, and it's wonderful to know we met your expectations. Thank you for your kind words!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotWards highly recommended …
Kim Batchelor has gone above and beyond to push my purchase through on my apartment, she has been so dedicated, efficient and determined to assist throughout the process. Thank you so much Kim!
Debbie · 10 June 2026
Agent replied · 23 June 2026
We are so pleased to hear about your positive experience and dedication from our team member. Thank you for sharing your kind words!
★★★★★ 5/5
TrustpilotWe would highly recommend Hythe Wards Estate…
We would highly recommend Wards Estate Agents in Hythe for selling your home. A huge thank you to Mark, Darren, Ollie, Amelia and Amanda.
Aimee · 7 August 2026
Agent replied · 24 September 2026
We are incredibly grateful for your wonderful feedback. It means so much to us to hear that our team's efforts in communication and support made your relocation less stressful. We always aim to provide clear and consistent updates, and we're delighted that our approach to handling viewings and securing reliable buyers met your expectations. Your recommendation is truly valued at Wards!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
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