Wards Folkestone reviews

★★★★★ 5/5

Trustpilot

Nicholas Foster

Nicholas Foster was really helpful - I would highly recommend Wards. I am very happy with the service I received and great communication.

Kellie · 12 August 2026

★★★★★ 5/5

Trustpilot

Great Team.

I have always been a little suspicious of Estate Agents and the value they can add. I have now learned to ‘trust the process’. Be Chapman initially appraised our property, accurately and candidly to come up with an acceptable guide value. No sales jargon, no pressure just a good conversation. Sam Turner and Kate Hunter have worked very hard to attract viewers and everyone who viewed the property has been properly qualified and made an offer for our property. Kate Hunter has negotiated on our behalf and done a great job with both purchase and sale. If you are looking for a team that will work with you and keep you informed throughout I can thoroughly recommend the Kings Hill office of Wards.

Mr · 9 June 2026

★★★★★ 5/5

Trustpilot

aimi of wards walderslade

Would like to thank aimi of wards walderslade for finding our last ever home it’s beautiful never thought we could owned anything like it so happy many many thanks Kathy and Ken brown

Kathleen · 23 May 2026

★★★★★ 5/5

Trustpilot

Another satisfied customer

It has been a really good experience dealing with Billy, Keryn and other Wards staff with selling my flat. They are always pleased to see me when I walk down from the station. And once a sale had been agreed upon, Sally Bryant organised matters that I could not even think about, e.g. four sets of solicitors plus the clients also. Well done Sally.

Mr · 12 September 2026

★★★★★ 5/5

Google

Lucy Stocker at Wards was brilliant. We were first time buyers so our anxiety was high as we’d never bought a house before. She was really helpful, friendly and explained to us every step of the way different processes etc. She made the impossible happen as we were away and couldn’t view the property immediately. She went out of her way to make it happen for us. We did have a worry about the financial qualification element of Wards process as we already had a mortgage broker in place but Lucy was great in explaining everything to us. So if you are worried about this element please don’t be. She was integral to the sellers saying yes to us as she knew we’d be a good fit for them (we have subsequently become friends with the sellers. So she was right!). Can’t recommend Wards and Lucy enough.

Lara · 9 February 2025

★★★★★ 5/5

Trustpilot

Wards lead the way to selling your house

From the first visit into Wards, the staff have all been so kind, dedicated to helping us and extremely professional. Their desire to build a relationship with us was noticed immediately and it was obvious that they were in our side and excusable working with us. We really felt we could rely on them to do their very best for us. At every juncture, communication was clear and professional whilst still maintaining that personal level of integrity.

Sharon · 9 June 2026

★★★★★ 5/5

Trustpilot

Wards and Be Chapman and Sam Turner

Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement prior to purchasing our new property which made what could have been a very stressful occasion much easier. I would not hesitate to recommend Wards to anyone looking to move.

Stephen · 29 August 2026

★★★★★ 5/5

Google

Viewing numerous properties with a lovely lady by the name of Alex W Allan !! Every detail was precisely accurate, school , events & social platforms. Perfect host & very supportive of our move. We’ve just exchanged thanks to Alex ,moving next month !! Thank you Alex your time & patience has paid off . 5 star service ⭐️

Maria · 26 September 2025

★★★★★ 5/5

Google

Lucy has been amazing from start to finish. From the moment she came to view and value the house, her attention to detail, honest advice and being available whenever needed, including on her days off has been such a relief during what could otherwise be a stressful experience. You hear horror stories about Estate Agents but Lucy was great with our purchaser, communicated things really clearly and is really reliable. She answered any queries we had quickly and resolved any issues with speed. Couldn’t recommend her enough.

Rob · 23 January 2025

★★★★★ 5/5

Google

Ellie at Folkestone Wards Estate Agents was absolutely brilliant to deal with. She was friendly, professional, and kept everything running smoothly from start to finish. Great communication throughout and nothing was ever too much trouble, highly recommend! Thank you Ellie!

Libbie · 20 March 2026

★★★★★ 5/5

Trustpilot

We instructed Wards to try to sell our…

We instructed Wards to try to sell our house and we got Anne to come to put it on the market, she was very friendly and ran through everything that we needed to know and with help from izzie and the ladies in the office they got my house sold within a month, we couldn’t be happier and wards have helped us find our dream property too,

Mr · 29 July 2026

★★★★★ 5/5

Trustpilot

Great experience

Maria kept us updated every step of the way. Always available to answer our questions.

Jeffrey · 13 August 2026

★★★★★ 5/5

Google

Was looking at purchasing a property in Folkestone and I would just like to say how helpful Ellie from Folkestone was. She kept me updated with new properties and was very knowledgeable. Thank you Ellie!

Chris · 20 March 2026

★★★★★ 5/5

Google

We were on the market with another (cheaper)local estate agent before considering moving to Wards. We were reluctant to go to Wards with the higher fee, however after being on the market for a couple of weeks and having next to no interest we spoke to Lucy At Wards and decided to bite the bullet. We thought it didn’t really matter what agent you listed with, as long as you showed up on rightmove but Lucy proved this is far from the case. Lucy was really friendly, informative and ultimately ‘on it’ with the knowledge of how to successfully sell our home. She sold us the dream with examples of previous properties she had sold for above the asking price and now ours can be added to that portfolio! She was proactive in organising open days and marketing our home to potential buyers and this in turn meant we got more than asking price for our home. Really recommend Lucy, Ellie, Ollie and the team at Wards, all super friendly, helpful and on it with getting the right price for your home. Thankyou so much

Hayley · 24 November 2024

★★★★★ 1/5

Trustpilot

Passed referencing a month ago and no tenancy agreement

Passed referencing a month ago, but they and the landlady keep me in limbo. They outright refuse to provide a tenancy agreement before move-in, missed the legal statutory deadline to return my holding deposit under the Tenant Fees Act 2019, and told me on the phone that they 'do things differently'. They refuse to return the holding deposit and keep sending emails about moving in.

Helen · 28 July 2026

★★★★★ 5/5

Google

Maria of Wards really supported us when the going got tough, quick to reply to any of our questions and chasing the chain when it needed to be. Lucy supported us at the start of the process, the market was difficult and Lucy was honest with us and told us the truth even if it was difficult to listen to!

Leonie · 21 July 2025

★★★★★ 5/5

Google

I've just bought a house thru the Wards team. I have to say that, having bought a few properties in my life, I had a negative view of estate agents - I viewed them as insincere money-grabbing suits! But the Wards team in Folkestone shattered this misconception. They are a lovely team of real human-beings with whom I was quickly on first name terms - discussing everything from dogs to divorce! But this in no way made them any less effective in their jobs. They were super efficient and have brilliant solicitor and surveyor contacts: we got from viewing to completion in just a few weeks. Now I've bought the house I'll miss these guys! Patten

Patten · 3 April 2026

★★★★★ 5/5

Trustpilot

Maria from the West Malling branch was…

Maria from the West Malling branch was fantastic throughout the entire process. She was always friendly, professional and highly informative, keeping us updated and helping to put our minds at ease, particularly during the final week, when exchange and completion really came down to the wire! Her support and communication made a stressful time much easier. Thank you, Maria!

Callum · 24 August 2026

★★★★★ 5/5

Google

Ellie at Wards Folkestone has been absolutely amazing the last couple of months. She really took the time to listen to what I was looking for, and was proactive about suggesting suitable properties I might want to see as they came on the books rather than leaving me to find them through rightmove. She is prompt and polite in following up, but also really personable so you never feel that you are one call in a massive list. I recommend the whole team at Wards, but Ellie really stands out.

Penelope · 22 October 2024

★★★★★ 5/5

Google

We had four comparable quotes from different estate agents but Wards and, in particular, Lucy Stocker decided it for us. Lucy was upfront and honest about everything and told us things we didn’t even realise we needed to know. What we loved about her was that she is hungry to work hard and to sell our home. And she was true to her word - we’ve currently sold STC and her guidance has been invaluable. She also ensured we had the best deal and secured our asking price whereas other agencies wanted to go lower and lure buyers to pay more, which wasn’t our ethos. By following Lucy’s guide we’ve stayed true to our values as to how estate agency should work and have also found buyers that are perfect for our home. The whole team have been fantastic and Lucy has been available whenever we needed her. We would 100% recommend Lucy and Wards.

Katie · 23 September 2024

★★★★★ 5/5

Google

I would like to say that Maria Meddings senior sales progressor for wards estate agents gave 110 percent of her effort by helping me with my house sale. Maria is a very caring hard working person. Thank you.

Jackie · 17 January 2026

★★★★★ 5/5

Trustpilot

Emily was an absolute dream to work…

Emily was an absolute dream to work with. She was friendly, approachable, and nothing was ever too much trouble. She kept us updated every step of the way and was always happy to answer any questions we had. Her professionalism, communication, and support throughout the process were fantastic, and we wouldn’t hesitate to recommend her.

Molly · 12 May 2026

★★★★★ 5/5

Trustpilot

10/10 would reconmmend

Wards made selling my house an incredibly smooth transition. In particular, Honi and Maria were exceptional, warm, engaging, and truly understanding of my situation. They were always available for both big and small questions, and I genuinely valued their support throughout. I couldn’t have done it without their calm, caring approach. Thank you both you kept me sane!!

Izzy · 23 April 2026

★★★★★ 5/5

Google

Wards of Folkestone were extremely proactive and helpful in selling and completing the sale of the house. Maria Meddings helped to move things along when they seemed to stall and all the branch staff were always available to assist. Totally recommend them.

CAROL · 2 December 2025