Wards Folkestone reviews in Folkestone and Hythe

★★★★★ 5/5

Google

I cannot recommend Lucy enough! From the moment I enlisted her help, she went above and beyond to ensure a seamless experience, even while I was away. Lucy not only put my mind at ease but also took the initiative to organise multiple contractors for me, making the entire process stress-free. Her dedication was evident when she sold my home in less than two weeks, before it even officially hit the market! She found multiple buyers, demonstrating her exceptional skills and proactive approach. Throughout, Lucy was polite, respectful, and always brought a great sense of humour to the table, which made working with her an absolute pleasure. She expertly guided me through the entire process, keeping me informed at every step. Lucy’s professionalism, warmth, and commitment to her clients set her apart, and I couldn’t be more grateful for her help. If you’re looking for an estate agent who delivers outstanding results while making the process easy and enjoyable, Lucy is the one to choose!

Paul · 25 August 2024

★★★★★ 5/5

Google

I have recently been looking buy in the area and got in contact with wards regarding a couple of properties. The first person I spoke to was Ellie, from day 1 Ellie has been great, everyone I have spoken to has been so lovely but having someone a similar age to talk to and attend viewings has made it a lot easier from my other experiences I can compare. As an individual I found Ellie so easy to talk to and very communicative by keeping in touch and having regular contact.

Cam · 24 August 2024

★★★★★ 5/5

Trustpilot

Lee penfold

Maria and Wayne was very helpful when I needed new tenants for my flat all went well

Roberta · 1 June 2026

★★★★★ 5/5

Google

I would like to thank Alexandra for her help, she was extremely informative and was able to help me define what it is that I want from a property. I am sure that I will be able to find the perfect home with her help.

Louisa · 26 September 2025

★★★★★ 5/5

Trustpilot

I am so grateful to Wards for…

I am so grateful to Wards for completing the sale of my ex rental property, I really can’t thank them enough. Having already been through the eviction process and then having a private buyer pull out as they were unable to secure a mortgage, I was seriously considering the auction option as the property needed a lot of renovation work, so glad I didn’t.

Gary · 24 May 2026

★★★★★ 5/5

Trustpilot

Excellent experience at Kings Hill branch of Wards

Excellent experience with the Kings Hill branch in West Malling whilst buying a property from them, especially Be Chapman who went above and beyond with help and advice during the process and always kept in touch as well as being very knowledgable about the area.

Wiggywoo · 15 September 2026

★★★★★ 5/5

Google

We are delighted we chose Wards to sell our property. We had been with another agent previously and hadn’t been able to secure a sale. Within one month Wards had found our buyers! Lucy has been a driving force in getting our property sold and has communicated brilliantly between us and our buyers. We highly recommend Wards Folkestone, Lucy, Ollie and team. Thank you!

Chris · 24 December 2024

★★★★★ 4/5

Trustpilot

GENERAL GOOD

The promptness with which staff attach to receiving queries and address them is very great; however, l was not very happy regarding length of time with which the landlord finally opened up to discuss the what percentage to be released and l might say, my wife and l, are satisfied with the overall determination.

Simon · 16 June 2026

★★★★★ 5/5

Trustpilot

Amazing team

Amazing team, Aimi and Anna were brilliant!!! Anna also gave me ideas on how I can transform the bedrooms I.e. knock down a wall, go for a vertical radiator to fit the look I was going for which I hadn’t thought of. Honestly best service I’ve received from an estate agent. They both deserve a raise x

Afia · 15 January 2026

★★★★★ 5/5

Google

I recently dealt with Oliver Jones of wards in Folkestone. I couldn’t be more pleased with the experience. From start to finish, they were professional, responsive, and genuinely supportive throughout the entire process. Will be using again in the future!

Jack · 17 August 2025

★★★★★ 5/5

Google

I can not speak highly enough of the service I received at Wards in Folkestone when purchasing a property to rent out over the last few months. I was quite particular about what I wanted and my budget was small but Lewis was determined not to be defeated! I had all but given up finding anything when he phoned to say he thought he had found the perfect property. He was absolutely correct. I viewed the property, put in an offer which was accepted within a week and I have now completed over a few months later. During the time between the offer and completion Charlie was always there to offer assistance and clarification. I was also able to talk to Jack regarding the future letting of the property. I now very much look forward to receiving their continued professional guidance, not to mention the happy and welcoming atmosphere I always experience when I visit the team at work. Thank you all and see you soon!

Cara · 25 October 2023

★★★★★ 5/5

Google

I went in to register my interest in properties and be put on a mailing list. I spoke to Lewis who made time to listen to what I was looking for and clarify my requirements. He was polite, professional and genuine. He has been proactive with looking for houses that are actually right for me and not just for sale. I've spoken to other staff there, and this attention to detail and friendliness is reflected with them all. Thank you.

Steven · 25 October 2023

★★★★★ 5/5

Google

These guys are the A-Team! The kindest and most proactive agents you could hope for - super genuine and supportive, keeping me regularly updated and guiding me through the whole process. Massive shout out to Ollie and Charlie in particular for their unwavering enthusiasm and good humour, they are consummate professionals and such a joy to work with! Thanks so much guys, you're the best :)

Benjamin · 26 July 2024

★★★★★ 5/5

Google

I recently sold my flat through Wards Folkestone, and the whole process was incredibly efficient from start to finish. From the moment I enquired about a valuation, Charlie came out within a few days and explained the pricing clearly and thoroughly, which gave me real confidence moving forward. She had the property on the market within a week and really did her research, making everything feel so easy and seamless. The whole team, including Ellie, Ollie, and Callum, were so helpful when it came to arranging and booking viewings, nothing was ever too much trouble, and their support made everything run smoothly. However, the real star of the show was Lucy. She effortlessly managed to negotiate an excellent selling price for me between three potential buyers, all while keeping me informed every step of the way. Lucy really listened to my needs but also used her expertise to guide me through the right decisions. Her communication was always clear, professional, and reassuring, which made the whole process so much easier. Thanks to the hard work of the team, my flat sold within just 17 days of being on the market. I couldn’t recommend Wards highly enough, if you’re looking for an estate agent who is professional, efficient, and genuinely supportive, this is the team to go with. Kat

Kat · 26 September 2025

★★★★★ 5/5

Google

Want to say how good Ollie was in Folkestone wards in finding me a property, calling me regularly with new properties which would be suitable for us. He done a great job in finding us a property and couldn’t have done it without he’s help and guidance. Would highly recommend getting in touch with Ollie and the whole team at wards in Folkestone.

Brad · 25 August 2024

★★★★★ 5/5

Trustpilot

Exemplary service

The team at Wards, including Brandon and Jane, were exemplary from start to finish - professional, friendly, efficient -and navigated the purchase and completion of my property brilliantly. I wouldn’t hesitate to recommend them.

Kathy · 3 September 2026

★★★★★ 5/5

Google

Spoke to Lewis in the Folkestone branch who was very knowledgeable about the current market and mortgage rates which is very reassuring as a first time buyer. Lewis took care and time to get know what is important to me and my family for our move and introduced me to their in house mortgage advisor and recommended a solicitor so I don't have to panic to find one when I want to buy a house.

Steve · 25 October 2023

★★★★★ 5/5

Google

I have been shown a number of Wards properties with Alexandra and have been extremely impressed with her enthusiasm and local knowledge. She knows the area and has a great knowledge of the properties she is selling. Would like want to thank Alexandra @ wards folkestone for her enthusiasm and knowledge of the properties she is showing. Brilliant service!

Louise · 25 August 2024

★★★★★ 5/5

Google

Recently purchased a flat through wards. Ellie was our main agent and was great. She was always helpful, friendly and quick to answer any queries we had. Olly was also involved and likewise, he was always happy to help and got a couple of issues resolved quickly. Would use Wards again.

Charlie · 24 December 2024

★★★★★ 5/5

Google

Thankyou so much team, especially Lucy & Ollie, you have been brilliant with all of your support and professionalism. The dedication & knowledge of your job is impressive. It really does make a difference with using the right Estate agents and I definitely recommend Wards of Folkestone

Jo · 8 February 2025

★★★★★ 5/5

Trustpilot

Sam was professional

Sam was professional, responsive and very helpful throughout our tenancy and move-out process. Communication was always clear and he handled everything efficiently from start to finish. Much appreciated, thank you again.

Samir · 12 May 2026

★★★★★ 5/5

Trustpilot

Wards in Folkestone have been great

Wards in Folkestone have been great and I’m delighted with my soon to be new home. Maria Meddings The Senior Sales Progressor has kept all parties informed throughout and has been very helpful and always courteous, professional and polite. Thank you so much, with warm regards, Cheryl

C · 18 May 2026

★★★★★ 5/5

Trustpilot

Helpful estate agents Ramsgate

We were served with a section 21 no fault eviction notice. I phoned up Wards regarding a property that i saw advertised, and a lovely lady called Jade dealt with my phone call. She was very honest about the property I was interested in viewing, telling me that the landlord was looking to sell this property in the future. After taking all my details, she informed me of a property that was just about to come onto the rental market. We were interested but wouldn't be able to view for a couple of weeks as we were going on holiday. After an hour of getting off of the phone, Jade called me back to say the landlord had dropped in the keys, and we were able to arrange a viewing for that afternoon.

Lisa · 6 May 2026

★★★★★ 5/5

Google

Thanks to Lucy, Ollie, Maria, Charlie and all the team at Wards of Folkestone for a smooth and super quick transaction.

Nick · 19 October 2025