5/5
TrustpilotKirsty - great customer service.
Kirsty, thanks for your great customer service and assistance today. Thank you for sorting the issues out so very quickly and professionally. This is very much appreciated. Martin Terrell
Trusted Agent profile · Folkestone and Hythe
Wards Folkestone reviews in Folkestone and Hythe
★★★★★
309 reviews across 2 platforms
107 Sandgate Road, Folkestone, CT20 2BL, Folkestone and Hythe, CT20 2BL
Wards's office in Folkestone and Hythe, at 107 Sandgate Road, is rated 4.6 out of 5 across 309 reviews on two platforms, including 143 Google reviews rated 4.5.
Reviews
Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleFriendly staff, professional and timely communication. Purchase went smoothly. Looking forward to do more business with Wards!
Agent replied · 24 October 2024
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleGreg and the rest of the team are amazing. Even though they weren't directly our agents they pushed and chased the whole chain to ensure we were able to exchange and complete despite a catalogue if disasters along the way (none of which were their fault) they held the chain together which would have otherwise collapsed. Thank youPositiveResponsiveness, Professionalism
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleI called to book a valuation and was really impressed with Lewis. He expressed a genuine interest in our circumstances and our house. It is clear Lewis really wanted to find a way to help us. Thank you again.
Agent replied · 24 October 2024
Hi Luke, Thank you for leaving a review! It's great to hear how impressed you are with Lewis from our Folkestone team and how interested he was in helping you. Best wishes, Wards.
5/5
TrustpilotGreat experienced
Brandon Boyd’s support and encouragement gave us the confidence to believe we could secure a full mortgage, with amazing help from Dave Vitler -Mortgage Matters.
2/5
TrustpilotWRONG COUNCIL TAX BAND
WRONG COULCIL TAX BAND..
5/5
TrustpilotThe team was excellent
The team was excellent.
1/5
GoogleTerribly frustrating service, I spoke to approx 4 different people to try and book a viewing, no one received the enquiry despite my numerous calls chasing them, passing on messages through the 'support' team. My details were never passed on nor registered by the first person I spoke to, or the 2nd or 3rd person. Finally spoke to the actual agent who was completely unaware of the viewing and said no viewings only at the wknd. Very disappointing and very frustrating to have to repeatedly chase for a response simply for a viewing confirmation! Absolutely bizarre way of 'running a business' and selling property.NegativeResponsiveness
5/5
GoogleAbsolutely blown away by the service provided by this estate agents employee Greg Middlebrook. He went above and beyond making the sell of our properties smooth and unproblematic. Always there to answer any queries we may have had, friendly, down to earth experienced agent who puts you at ease and will make selling or buying any property a breeze.PositiveResponsiveness, Professionalism
Agent replied · 24 October 2024
Hello, thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleWards have been really proactive with the sales process for us, communicating regularly and progressing things with a degree of urgency without having to be chased. Staff are friendly and efficient.
Agent replied · 24 October 2024
Hi Gabrielle, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how proactive they've been with the sales process. Best wishes, Wards.
5/5
GoogleI have recently rented a property through Wards and I have to say the whole process has been seamless from start to finish. Matthew in particular, was so helpful, very courteous and constantly kept me in the loop. I would highly recommend their services. Thank you from one very happy client.PositiveProfessionalism
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotWe have just sold our flat in Folkstone…
We have just sold our flat in Folkstone with Wards, after unsuccessfully with another local agent.
1/5
GoogleI don't normally feel strongly enough to leave a bad review but I will make an exception for this Estate Agents. Lack of transparency about potential buyers or tenants feedback - they say what you want to hear rather than the truth. Promises about people on their database that want a property exactly like the one you want to sell or rent out, only for these people never to materialise. They are as useful as a chocolate teapot! Do your homework and choose wisely on which Estate Agents you use.
1/5
Trustpilotcomplete waste of 20 weeks
As another reviewer said, it has just been a complete waste of 20 weeks!
5/5
GoogleWards Folkestone Lettings have been amazing! Jack has found the perfect tenants in a short space of time. The process has been very well managed by Jack and Aaron. A perfect result from Wards Folkestone and highly recommendable.
Agent replied · 24 October 2024
Hello Ben, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleCallam has just been to my property to give a valuation very friendly and helpful thank you.
Agent replied · 24 October 2024
Afternoon Joe, Thank you for your review. We're delighted to hear that Callam was friendly and helpful during your property valuation. It's great to know you had a positive experience with us. Best regards, Wards of Kent
5/5
GoogleHad perfect experience when buying our first home from wards and massive help from Lewis Offen would definitely recommend 👌🏻 …
Agent replied · 24 October 2024
Hi Adam, Thank you for leaving a review! We're delighted to hear you've had a perfect experience with our Folkestone team and how helpful you've found Lewis to be. We'll pass your kind words along. Best wishes, Wards.
1/5
TrustpilotTotally unprofessional
1/5
GoogleStill a week on and no idea what is happening with our deposit. Conned us out of a lot of money. Literally the worst service I have ever had in any aspect of my life! Do not rent a property with ward and partner!!
Agent replied · 24 October 2024
Dear Bernadine We are sorry if it has taken longer than expected to receive your deposit. As they are taken at the start of a tenancy to be held until the tenancy has concluded, in the event that deductions are required, it is necessary for the deposit to be kept in a secure client account, until the Landlord has had the opportunity to see the checkout report. The checkout inspection was completed on 22nd February, the report was sent to us 5 days later and immediately forwarded to both you and the Landlord. The Landlord informed us that Friday that no deductions were required and the full deposit was released to you on the Monday, which was 7 working days from the date that you left the property. We are sorry if this was longer than you anticipated however we hope that the above will provide you with some reassurance. If you would like to discuss your experience further, please do not hesitate to contact our Customer Relations department on 01702 540802. Thank you.
5/5
GoogleExcellent service from Lewis and Darren. Helped me so much, made it very quick and easy. Very professional guys definitely would recommend.
Agent replied · 24 October 2024
We’re so happy to hear you had a great experience from Lewis and Daren. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
5/5
GoogleBest by far all except their Juvenile petty staff
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleI am really happy to share with everyone about what amazing service, lots of support and help I get from lovely person Jodi. I will always recommend 5 stars service. Thank you.
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleBrilliant service with great communication. Always had the time and patience to answer the smallest of questions and help wherever possible. Would definitely use again. Thankyou Greg!PositiveResponsiveness, Quality, Professionalism
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
1/5
GoogleRented from them 6 years ago, one guy treated me like an animal. Made me feel so small. Offered loads of rent money but he just didnt like me overall and wanted me out. My partner at the time moved out & was a rough time in my life but the agent had 0 care & threw me out & kept my £1300 deposit.
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