5/5
TrustpilotMia took me on a viewing and was…
Mia took me on a viewing and was extremely helpful throughout. She was friendly, knowledgeable and answered all my questions. I really appreciated her time and professionalism.
Trusted Agent profile · Folkestone and Hythe
Wards Folkestone reviews in Folkestone and Hythe
★★★★★
309 reviews across 2 platforms
107 Sandgate Road, Folkestone, CT20 2BL, Folkestone and Hythe, CT20 2BL
Wards's office in Folkestone and Hythe, at 107 Sandgate Road, is rated 4.6 out of 5 across 309 reviews on two platforms, including 143 Google reviews rated 4.5.
Reviews
Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilot5* Service …
Ashley & his team are a very helpful & friendly bunch, very professional but not pushy. I would definitely use them in the future.
5/5
GoogleI have been buying and selling houses for 30 years and in all that time I have had one major complaint... once the house is sold then the estate agent does nothing to chase the sale through to completion. Not this time! Wards have been PHENOMENOL! Jodi (their progressor) has communicated with me weekly (sometimes more) throughout the process and where there have been blockages (particularly caused by the weird CV19 time that we find ourselves in), she has identified them and found solutions. I could not ask for more and am very impressed.PositiveResponsiveness, Quality, Professionalism
Agent replied · 24 October 2024
Hello, Thank you for leaving us your feedback! Many thanks, Wards of Kent
5/5
GoogleHaving recently purchased a property in Folkestone with Greg, I feel it’s important for me to make a comment. I have purchased numerous properties in the past but rarely have I dealt with an estate agent who has Greg’s qualities. His enthusiasm is infectious and his management skills are obvious when dealing with problems that arose. He was totally professional throughout the transaction and extremely helpful. I will certainly be using Greg and Wards to sell this house when it is refurbished Paul CaruanaPositiveQuality, Professionalism, Value
Agent replied · 24 October 2024
Hello, thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleFantastic experience selling our property through Wards in Folkestone, Couldn't have asked for better service. Really felt like they went out of there way for us to make sure we got the move we wanted. Staff were very professional and always contactable for advice. Would like to say a special thank you and recommendation for Greg we where originally unsure what estate agent to use but after a discussion with Greg he really put us at ease. Then even managed to arrange viewings before our house had gone online. Couldn't speak more highly of them and have been really impressed throughout the whole experience.
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleAlexandra from Wards showed me round two houses on Friday. She did a first class job, explaining all the features of the houses as we went round. She knew the properties and allowed time.
Agent replied · 22 November 2024
Hello Simon, Thank you for your 5-star review! We're glad to hear that Alexandra provided you with such a thorough and informative experience during your house viewings. Best wishes, Wards of Kent
5/5
GoogleRyan Bowden I would like to thank Ryan for all his help with an ongoing property purchase. His responses to queries and requests are always dealt with in a friendly professional manner. I find Ryan to be approachable and consistent in his manner and sincerely wish him luck in his careerPositiveResponsiveness
5/5
GoogleBoth Callam and Charlie have been excellent in providing service through Wards in Folkestone. They are extremely passionate members of staff who have a good knowledge of the local market whilst remaining collective throughout. It's a pleasure to work alongside the both of you.
Agent replied · 24 October 2024
Hi Lee, Thanks for leaving us such a lovely review, we really appreciate it. Customer satisfaction is always of the utmost importance to us and so we're thrilled to hear that you had such a positive experience with us. Thanks again, Wards of Kent
5/5
TrustpilotVery quick sale
Very quick sale, smooth fair process. Everyone I dealt with was professional and helpful. Antony, Maxine, Charlie and Anna.
5/5
TrustpilotJoanne from the property management…
Joanne from the property management team has been amazing and so efficient 🙂
5/5
GoogleI would highly recommend Wards Estate agents and in particular give feedback on the excellent viewing agent Alex. She was very professional, well informed and was the best experience I have ever had viewing properties In Folkestone.
Agent replied · 24 October 2024
Good morning Ella, Thank you for your lovely review and for recommending us. We're thrilled to hear that Alex provided you with such a great experience. We're always here to help you move forward on your property journey. Best wishes, Wards
5/5
TrustpilotI have recently purchased a Bungalow in…
I have recently purchased a Bungalow in Northumberland Heath from Ward of Barnehurst.
5/5
TrustpilotWe had such a wonderful experience with Mia.
We had such a wonderful experience with Mia at Wards while buying our new home in Ramsgate.
5/5
GoogleI entrusted the sale of my Folkestone property to Wards and I have been very impressed with their service from beginning to end. From my agent (Greg Middlebrook), to Charlie Wilson at their offices and Jodi Wyncoll my sales progressor, each of them provided a fantastic service from putting the property on the market through to the eventual successful sale (during Covid restrictions). I cannot recommend them enough. Thanks Wards of Folkestone.PositiveResponsiveness, Quality, Professionalism
Agent replied · 24 October 2024
Hello, thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotExcellent Service as a Buyer!
First class service from Wards as a buyer!
5/5
TrustpilotEllie Leen
I called Wards yesterday to enquire about a property and ended up speaking with Ellie Leen. What followed was not the usual transactional, slightly rushed conversation you might expect from an estate agent, but instead a calm, well-informed, and oddly reassuring discussion about everything from property details to mortgage options.
1/5
GoogleAvoid these incompetent and unscrupulous cowboys at all costs whether a buyer or seller. They are in cahoots with an equally unscrupulous firm called iamsold who will look after their own interests at the detriment of everybody else. DO NOT GO NEAR THEM WITH A BARGEPOLE
Agent replied · 24 October 2024
Dear Paul, Thank you for taking the time to leave a review and we’re sorry to hear that you haven’t been satisfied with the service you have received. Unfortunately, as you have not provided us with specific reasons for your dissatisfaction, we are unable to comment in more detail. However, we would like the opportunity to discuss your experience in more detail and would encourage you to contact us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards, Wards.
5/5
GoogleAnnemarie hs been so helpful in organising the sale of the Folkestone flat. She is frendly, always happy to assist and has been proactive in resolving issues that have arisen during the sale process. Thank you Annemarie - full marks!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotProactive and helpful
Kirsty helped me out with an issue regarding my parking permit for my rented flat, and was extremely helpful. She kept me fully updated and resolved the issue in a timely fashion.
5/5
GoogleExcellent service. I had an estimate done by Alexendra Wilkie -Allan and Callum Clark, professional, friendly and made me feel at ease. Only buy and sell with those two - they really care about the customer.
Agent replied · 24 October 2024
Hello Fabian, Thanks for your review, we're delighted you're happy with our service. We'll be sure to let the team know! All the best, Wards of Kent
5/5
GoogleWards of Folkestone were brilliant! Charlie really made me feel special, fantastic service! 10/10PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleDealt with Jodi (our sellers agent) and found her service to be very professional, efficient and pro-active. Thank you very much
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotExcellent service
Looked a 5 homes with David shaw.
5/5
Googleexellent job by Lucy marketing our property,she has always been in contact and put our minds at ease as things progressed,great team there at foikestone ,well done to all
Agent replied · 24 October 2024
Good Afternoon Tony, Thank you for your kind review - we will pass this on to the team! We're always here to help you progress on your property journey. Many thanks, Wards
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