Trusted Agent profile · Folkestone and Hythe
★★★★★
688 reviews across 2 platforms
18 Turketel Road, Kent, CT20 2PA, Folkestone and Hythe, CT20 2PA
Cromwell Properties's office in Folkestone and Hythe, at 18 Turketel Road, is rated 4.7 out of 5 across 688 reviews on two platforms, including 1 Google review rated 4.0.
Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
5/5
TrustpilotEmma listened, took the time and was truly amazing.
Emma listened, empathised, took time out to research and came back with informed and truly helpful details that I had been unaware of. She also advised me of pitfalls to avoid and of sources where I have been able to further my pursuit of obtaining the best quality care for my daughter’s needs.
5/5
TrustpilotTo care or not to care .
The personal ,kind ,friendly support at such a difficult time from someone who genuinely was able to listen and help was really great . I just wish more care was available in the community
5/5
TrustpilotFathers care
Have been speaking to Lizzie with regard to finding a care home for my 96 year old father. She was very helpful and understanding with regard to what care my father needed. Very impressed with the company.
5/5
TrustpilotExcellent
Janene listened to what was needed and arranged multiple calls from potential homes. Janene shared everything via email and followed up to make sure I had everything I needed. I would definitely recommend this service and champion the great support received
5/5
TrustpilotA really useful service when we were…
A really useful service when we were looking for a nursing home for mum. Emma, the lady who helped us, was lovely - and went out of her way to find exactly what we were looking for, including finding which homes had vacancies. I'd have absolutely no hesitation in recommending this wonderful service.
5/5
TrustpilotAmazing
I am so grateful to the care team for all the help they have given me an my family .I will be refer anyone who needs help to care help team. I can't say thank u enough
5/5
TrustpilotKerry had a lovely telephone manner she…
Kerry had a lovely telephone manner she was reassuring at a time of stress in our lives. She explained the steps moving forward and helped us by sending out IT links for us to access and help in our decision making. As circumstances changed she was prompt in her follow up
1/5
TrustpilotThe rooms are not all stunning some are…
The rooms are not all stunning some are disgusting .Also the care is not top class,I'm very upset and angry,I don't know how they keep winning awards
5/5
TrustpilotExcellent service
At a stressful time Gemma and her colleagues were very effective and proactive, and all done with kindness and calmness. I would definitely recommend them.
5/5
TrustpilotA really useful resource
A really useful resource if you need to look at care options in one place. Filters help you to filter your needs, (eg. Nursing care). Saves time as you only need to look at individual home websites once you've looked on care.home.co.uk
4/5
TrustpilotGreat source of advice
The pre prepared advice was very helpful with great links for further reading. I felt K had listened carefully to the story and our needs, and was happy to follow up with further requests. It was wonderful to have a 'place' to go and a person to guide.
5/5
TrustpilotVery helpful
This was a new experience for me searching for a care home. I received very helpful advice and a list of possible homes with details and web sites etc. Just what I needed - a real help.
5/5
TrustpilotSo efficient
I was amazed at how quickly Dawn came back to us with relevant information. One of the homes has already contacted me
5/5
TrustpilotArranging Respite care…
After investigating 2 week Respite care for my father, I found CareHome.com useful for the information I required. Central hub for contacting care homes was useful. It’s a shame that certain care homes could not be bothered to come back. But I found the perfect home and dad had a good stay!
5/5
TrustpilotMaking a stressfull experience easier
Being given a list of nearby suitable homes with possible vacancies, and having some of them contact me was a great help. Otherwise I would not have known where to start.
5/5
TrustpilotAn excellent service
A great service, extremely helpful people, very prompt replies. Communications are easy, you can speak with someone caring and understanding on the telephone, this is important as it’s not an easy time finding a home/care for elderly family. Thank you very much for all your help and support.
5/5
TrustpilotVery helpful and the replies were super…
Very helpful and the replies were super quick. Found a care setting for my grandma which has made me feel so reassured. Thank you for all your help
4/5
TrustpilotWhitehills Care Home East Kilbride…
Whitehills Care Home East Kilbride provided my daughter, who is 50 and totally dependent on full carewith a care experience she was comfortable with. The staff were very kind to her and her needs were well met. She is going back next month and we hope to continue to use this Care Home in the future
5/5
TrustpilotI was carefully listened to
I was carefully listened to and lots of pertinent questions were asked to enable the correct type of homes to be allocated to my list. Follow ups were welcome and weren’t intrusive. A good service and one I would use again.
5/5
TrustpilotBrilliant service
Very helpful and empathetic. We're able to help me find a number of good care homes for my grandma really quickly.
5/5
Trustpilota wealth of information…
Kerry provided a wealth of information which really helped me understand the processes and services available. We communicated via email which was at my choice and she kept in touch. When and if I need to pursue some ongoing care for my Dad she will be my go to person
5/5
TrustpilotI needed a lot of help as was looking…
I needed a lot of help as was looking for a neighbour who has no family. Lizzie took the stress away from me and updated me on all availability. Really excellent service and thanks again Lizzie.
5/5
TrustpilotExcellent service
Excellent service. Dawn spent time talking to me about my mum's care needs before shortlisting suitable homes that could best meet my mum's needs. She then followed this up to ensure we found the right home and that mum had settled in well.
5/5
TrustpilotListened to our requirements and…
Holly listened to our requirements and generated a short list of homes which really helped us identify a suitable care home.
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