Anvalis Folkestone and Hythe reviews

Hi Chris, Thank you for sharing your feedback. We're sorry to hear about the difficulties you’ve had with an agent on our platform. Please be assured that all estate and lettings agents advertising on Zoopla Property Group portals must comply with the relevant laws, regulations, and codes of practice in the UK. I’m sorry the agent you tried to reach hasn’t responded yet. We suggest trying to contact the agent directly by phone using the number shown on the property listing or next to their profile in the 'Find agents' section here: Find and compare local estate agents | Zoopla (https://www.zoopla.co.uk/find-agents/) We want to assist you further and will send you a direct message to gather more details. Many thanks, Zoopla Support

Hi Sioux, Thanks so much for leaving us a 3 star review. We're really glad to hear that you've had a good experience and you find our email alerts so useful. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

Hi Paula, Thank you for your review. We're really sorry to hear you're having trouble searching for properties on our website and we'd like to discuss this further with you.We will DM you shortly for more information.Many thanks,Zoopla Support

Hi Angus, Thanks so much for leaving us a 4 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 Many thanks, Zoopla Support

Hi Mehul,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

Hi Craig, Thank you for your updated review.We requested your information through TrustPilot, however, unfortunately never received your information to contact you.If you could respond to the request we can contact you to discuss further.Many thanks,Zoopla Support

Hi Melissa, Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model. The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual. Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information. Many thanks, Zoopla Support

Hi, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. To help with your alerts you ccan use the keyword filter on your alerts: 1. Use the Keywords box to tailor your results. Search for single words by typing them in, comma separated, e.g. garage, garden, bath.  Search for phrases by adding quotations marks, e.g. "Detatched". You can exclude terms too by prefixing them with '-' e.g. -semi-detached, -terraced, etc.  2. Click Update results Many thanks, Zoopla Support

Hi Ally,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support

Hi Simon, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Please provide us with as much information/evidence as you can to investigate this issue for you. Our dedicated Compliance team works closely with agents to ensure their listings are compliant and address any concerns that arise.  Agents that repeatedly fail to meet our high standards will have their right to list properties removed. We'd like to discuss this further with you and we'll DM you shortly for more information. Many thanks, Zoopla Support

Hi Umar,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla SupportEdit replyDelete reply

Hi,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

Hi Bob,Thank you for your follow up.We can confirm that your Subject access request is being dealt with and you will have the full report sent onto your shortly.Many Thanks,Zoopla Support

Hi Fraser, Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Unfortunately, we cannot manually change the information (tenure, EPC ratings & floor area) we show about your property. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Hi Lu,Thank you for leaving us your feedback, however you will need to respond to the separate request for your contact details.We will then be able to DM you for more information.Many thanks,Zoopla Support

Hi SahadiThank you for leaving us your feedback.We prohibit property listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances. As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information. If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

Hi Xiaofei Zhang,Thanks for leaving us a 5 star review and for your kind comments. We're really glad to hear you have had a great experience while looking for properties on our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

Hi Gareth,Whoops! Looks like you've confused us with a different company. Best of luck with your shopping. And whenever you're looking for your next home, make sure you visit us at Zoopla.co.uk!Many thanks,Zoopla Support

Hi Dan Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. I have provided this feedback to the team who look after our property experiences. Many thanks, Zoopla Support

Hi Bridget,Thanks for leaving us a 3 star review. We're sorry to hear about your bad experience.Here are Help Centre articles showing you step by step how to complete a residential property search on your preferred device and how to tailor your results:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006053137You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -caravan or -auction.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

Hi David,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

Hi Sam, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. We'd like to discuss this further with you and we'll DM you shortly for more information. Many thanks, Zoopla Support

Hi David, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. I have raised this issue with our technical team to investigate and update the system. If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners: https://help.zoopla.co.uk/ Many thanks, Zoopla Support

Hi Hugh, Thank you so much for taking the time to leave us your feedback. Unfortunately, it is not possible to amend the Sold price data that we receive from the Land Registry, however as soon as the updated information is sent to us, it will automatically get updated on the website. If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre: https://help.zoopla.co.uk/ Many thanks, Zoopla Support