Trusted Agent profile · Fleet, Hampshire
Verified
★★★★★
1,788 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
Part of Romans, see every office.
Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,788 reviews on two platforms, including 263 Google reviews rated 4.6.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely Terrible
This firm dealt with a simple recent house sale for us. Communication was terrible all the way through, completely incompetent couldn’t even be bothered to confirm that we had completed on the sale. I found out 2 days later!!!
5/5
TrustpilotI have been with Romans rental in…
I have been with Romans rental in Swindon for 6years.I have found them helpful and quick to respond any issuesfrom all the staff especially a lovely lady Christine Lancaster at solving any rental issues and very friendly.I recommend to everyone Romans.
5/5
TrustpilotEXCELLENT MANAGEMENT SERVICE
Brilliant service as always. Nothing ever seems too much trouble for Kim and any issues are always resoved quickly and efficiently.
Dear LeeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI am very satisfied with service I…
I am very satisfied with service I received from Isabella York. She was very quick to respond to me all my questions and requests so far.
Dear SugataCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotOver two weeks from my landlady…
Over two weeks from my landlady notifying Romans to release my deposit after the end of my tenancy and still waitingfir it to be returned. All the excuses being used to justify this. Will be taking this case to the Ombudsman. Typical greedy estate agents. Avoid this company like the plague.
5/5
TrustpilotI want to express my gratitude and best…
I want to express my gratitude and best wishes for the wonderful assistance Kimberley Gracia Jones provided throughout the tenancy. She is a superb leader who is greatly admired for her job. She is a benefit to any company. She goes above and beyond to ensure that the customer is satisfied.
2/5
TrustpilotNot the easiest of companies to deal with…
Not the easiest of companies to deal with. In house selling and purchasing clear and honest information should be given, however on my experience this was not always the case.
Dear David We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
4/5
GoogleHi. Just wanted to put on record my gratitude to Eleanor Coles and the Romans team for getting the Sale over the finishing line. …
Dear J_pathe, We are very happy we could provide you with a positive customer experience. … More
1/5
GoogleThe service I have received from Romans has been VERY poor. Through the first two months of our tenancy our property manager, Lori, would routinely ignore our emails making communication almost non-existant. Then last month it came to light …
Hi Jonathan, we’re sorry to hear that you are dissatisfied by the service you have received from us here at Romans, we set very high standards for ourselves and take it very seriously when these are not met. We understand the importance of … More
1/5
TrustpilotHorrible service
Horrible service. Romans doesn't conduct its business with its tenants best interest in mind. It is all about money. After renting a property with them I feel that I was only being used. They have failed me several times in particular by sending the wrong documents and trying to charge me more than agreed. I have been renting for a few years now and Romans is by far the worst agency I have dealt with.
1/5
TrustpilotA terrible dishonest company so far
A terrible dishonest company so far. Arranged for a viewing. Agent said on phone, fine. Date and Time scheduled. Got off work early for viewing. Email them to confirm. No response, no reply. Called them, no one is picking up. Showed up. No one is here. Lazy staff, bad company and pretty much disgusting people. Would advise no one to do business with them. You don't even deserve a 1 star.
5/5
GoogleGreat from both a lettings and sales perspective. We have been very happy with Romans for the last 8 years
Dear Graham, Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleJust had a property visit by Jo Hunt, such a lovely, friendly and helpful lady, a true credit to Romans!
Dear Kristina, Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleI have found Daisy Brown, Daniel Fleming and all the sales team very helpful and patient with me in my sales process - I highly recommend Romans. Kate Norton
Dear Kate Norton, Customer care is important to us so we really appreciate you taking the time to … More
4/5
TrustpilotDonna-Marie looks after my letting
Donna-Marie looks after my letting, she’s very helpful and efficient Since signing up with the over a year ago I haven’t had any problems with Donna or Romans
Hi Jhody, we are very happy to have provided you with such a positive experience!
5/5
TrustpilotMichael Page helped me in all the…
Michael Page helped me in all the aspects and he was so helpful and responsive.also he has given advice wherever its required. alongside James ( Move Manager ) & Chris supported me.Overall my Experience in Purchasing house through Romans was awesome.
5/5
TrustpilotAndrei Csomortani was extremely…
Andrei Csomortani was extremely efficient and helpful in securing my tennancy and very fast to deal with the paperwork. Highly recommend.
Dear JoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTerrible service
Terrible service. You can never speak to anyone. They are only interested in the money. They charge a fortune in tenant fees and extra for "check-in" that they subcontract out at your expense. They need to be chased constantly to get anything done. Very rarely get worked up by bad companies but this one has been one of the worse, despite all their advertising and email saying how caring and efficient they are. Avoid.
5/5
TrustpilotFantastic support all the way
Fantastic support all the way through the sale. Could not have done it without them, and I cannot thank the team enough for all they have done.
Dear Rachel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRomans - block management
Had Romans for a year managing my block of flats. They were terrible. Could never get hold of them despite lots of attempts. Then the account manager then left and we had no one to look after us but they still took our money. Utter Bandits!
5/5
TrustpilotSelling my home of 45 years
Professional people doing their job well and working and communicating every step of the way. You feel you are in safe hands.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery helpful from beginning to end. Went above and beyond to get me into the property given my personal circumstances. Made the whole process very easy. Thanks again
Dear Alex, Customer care is important to us so we really appreciate you taking the time to … More
5/5
TrustpilotAppreciation to Romans, Hannah Russel
I would like to give my appreciation to Hannah Russel, who was chasing the solicitors and kept me up to date all the time
Dear ElenaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotMy word,look at all the 5 star ratings…
My word,look at all the 5 star ratings that superseded my review five days ago.Do you think everyone that they have been found out!Totally astonishing.
Dear Paul Griffiths,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
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