Trusted Agent profile · Fleet, Hampshire
Verified
★★★★★
1,788 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
Part of Romans, see every office.
Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,788 reviews on two platforms, including 263 Google reviews rated 4.6.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
GoogleOur property manager Aston B. is amazing! We prefer to be contacted by email, super fast communication and problem solving! Top customer service!
Dear Reija Customer care is important to us so we really appreciate you taking the time to … More
1/5
TrustpilotThey will try to take your money
They will try to take your money. dont take no deposit option, we had a end of tenancy professionally cleaned and they still charged us £400 for their cleaning without providing any evidence. Absolute scam!
Dear Kate,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectati on in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat Property Management
I have been dealing with Isabella York at Romans for over a year now. She has effectively managed my rental property and renewals. She always responds to emails quickly.
Dear Ash,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHad are 1st house inspection
Had are 1st house inspection. Feel it went well. Had No problems letting take pictures or ask any questions. Got good feed back. Very polite and professional = thanks
Dear Barry,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThey have been as informative as…
They have been as informative as needed. Especially happy with a Move Manager.I think we have been lucky to have had a short and smooth transition.
Dear NatashaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe have used Romans for our new home to…
We have used Romans for our new home to rent. The whole process went forward smoothly and the people involved from the Winchester brunch were all lovely and helpful. Highly recommended
Dear Nick,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProperty Inspection
We have had a really lovely property inspection experience with Jo Malone. She was so friendly towards my daughter and me, and made everything easy and comfortable. Even offering advice about Cillit Bang!
Dear Katharine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotRomans were pretty good
Romans were pretty good. I am a first time buyer so I don’t have any previous experience to compare things but I felt overall they were good.
Dear Kieran Mccartney-patel, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleFantastic agency, have used them for letting two properties and they are a slick and professional operation, totally across all the compliance requirements on a landlord. Jodi who runs letting is delightful, professional on highly knowledgeable.
Dear Piers V! Thank you for taking the time to review your recent experience with our Romans Estate Agents Fleet branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleSlimy sneaky estate agents who find it appropriate to shout down the phone at you once you explain that during a global pandemic you are finding it difficult to move out. Please please do not use !
Hi Mr Gilley we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Fleet office. We strive for nothing less than excellent service, and we always take it very seriously when we … More
5/5
GoogleDan the state agent at Romans is a well professional and always helpful. I appreciate his support and definitely recommend his service.
Dear Amir We are very happy we could provide you with a positive customer experience. … More
5/5
GoogleWe had a inspection visit from Jo Hunt and she was amazing. Very respectful and gave me a good tip on limescale.
Dear Hazel, Customer care is important to us so we really appreciate you taking the time to … More
5/5
TrustpilotOutstanding customer service!
Outstanding customer service and efficiency in securing our new tenancy. Big thanks to both Nathan Poulter and Dan Hind for their time, professionalism, knowledge and assistance! Great team, highly recommend.
Dear Charles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotDO NOT USE..DO NOT USE..DO NOT USE
Totally unprofessional. Dire communications. No clue how to treat people. We were in a chain of 4 for a house move and due to this bunch of morons being totally clueless…..it hasn’t happened…..they just don’t give a damn…..don’t know how they are in business…
5/5
TrustpilotReally great experience with Romans
Really great experience with Romans, at stage of the lettings process and especially support with any maintenance issues once moved on - Aston Busby deserves a particular mention!
Good morning,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAbove and beyond
Above and beyond. Pooja Chavda and Nick Smith, Two of the finest people i have dealt with. Polite, knowledgeable and always replies quickly to get things resolved. 10/10
Dear Christopher,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEleanor, Daisy and Dan from the Fleet branch were amazing throughout our sale and purchase process. They kept us updated at every stage and we’re very informative! We couldn’t rate the team any more.
Dear Carly Tagg, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmanda from Romans
The estate agent who was dealing with my rental property was Amanda. She was so helpful, always came back with a quick and positive answer and went above and beyond to keep everything ticking and moving things on smoothly. Highly recommend and a 10/10 experience.
1/5
GoogleSlimy sneaky estate agents who find it appropriate to shout down the phone at you once you explain that during a global pandemic you are finding it difficult to move out. Please please do not use !NegativeQuality, Professionalism, Value
Hi Mr Gilley we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Fleet office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk. Mandy Klopper, Customer Relations Team
5/5
TrustpilotProfessional and diligent
What a pleasure it is to have Donna manage my rental property. She is professional, kind, thoughful and a great communicator. Knowing how to get a job done through her due diligence even when unexpected challenges arise short notice.Thank you.
5/5
TrustpilotI would definitely recomend Romans
I would definitely recommend Romans, they have great communication and got us through the whole process. We definitely wouldn't have been able to exchange without them
Dear AlanaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSam and Laura have been great in our…
Sam and Laura have been great in our move so far, we are in the final stages of the process and looking forward to a new chapter.
Dear Tony,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDenise Hurn are property manager is…
Denise Hurn are property manager is always there to help. Given us peice of mind living so far away. She resolves any issue's in a timely manner.
Dear Michelle,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotGreat Service …
Great service from our property manager Benjamin Nujeerallee - very helpful and has responded quickly to every query we’ve had since our move in :)) highly recommended
Dear Ashlyn, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
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