Trusted Agent profile · Fleet, Hampshire
Verified
★★★★★
1,788 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
Part of Romans, see every office.
Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,788 reviews on two platforms, including 263 Google reviews rated 4.6.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotWe are renting with Romans for more…
We are renting with Romans for more than 5 years and Happy with the service they provide, especially from Stacey Cowap, always helping with our requests.
Dear Thais Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWorse than poor.
We were tenants in a property that was managed by another company that was taken over by Romans. Once we switched to Romans, they were terrible. Not addressing any concerns or issues we had. It took them 3 months and the threat that we would carry out the work ourselves and deduct from the rent to fix a tap! They are attempting to take large deductions from our deposit and their complaints procedure seems to be just a way to make excuses and misrepresentations. They have no problem being untruthful and even when shown the facts do not accept responsibility. Nothing ever got done, even providing the necessary minimum legal requirements such as addressing problems with the property or even providing a CO detector or advising that the landlord lives overseas. Please avoid if you’re after a decent service as a tenant or landlord
1/5
TrustpilotWORST ESTATE AGENTS
AVOID AVOID AVOID!!!!!!!! please read my experience down below and stay far away from ROMANSHonestly the service was unacceptable and so poor, I would give 0 stars if I could!I moved in December 2016, prior to signing the documents they agreed that broken bathroom floor tiles would be fixed in the new year.... they only fixed them 6 months into my tenancy. Absolute douchebags. Imagine - i was using an unsafe bathroom for 6 whole months because of their incompetence. I had to get the council involved and only then they took it seriously.Once they got their money - mind you they nag nag nag you for it, constant stupid emails - they just stopped caring. They email 2352 times for you to pay the fees (pre-tenancy), but when you have a genuine HEALTH & SAFETY issue theyll reply in 2 weeks timeABSOLUTE FARCE!!! avoid themTHEY EVEN BREAK THE LAW. honest to god i have a right mind to sue for damages due to a breach of contract:So before I moved in I asked them to get the landlord to sign a contract saying utilities (water, heat, council tax, electricity, broadband) would be provided and included in my rental payments..... i was /(we were) without internet for over 2 months, and the whole household asked over and over again for them to fix it.They kept stalling and stalling and shifting the blame to others, from the landlord to a property manager to virgin media. I asked them can they fix it or ill be forced to deduct a portion from my rent next month (baring in mind it was 2 months without internet). Eventually they didnt listen and i withheld 4% (A MEASLY 4%!) from my rent, even after ample warning. They did not provide a service that they are contractually obliged to(!) so why would i pay for it?Do you know what they did? Deduct it from my deposit upon vacating! The nerve!!! On top of that, when leaving the godforsaken place I hired a professional cleaner to clean the place before checking out the next day, i had a real invoice and everything.They deducted £115 from my deposit to 'clean' the place, like i didn't already pay for this?? C*nts.THEY DIDNT EVEN SHOW UP ON THE RIGHT DAY FOR MY CHECK OUTHOW DO THEY EVEN HAVE JOBS! AVOID AT ALL COSTS
5/5
TrustpilotGreat service from Amy at Romans Bath
Great service from Amy at Romans Bath. Was able to sort out my delayed rent payment query in minutes. Always a good experience with these guys.
Good Afternoon David, Thank you so much for leaving me a review. Amy
5/5
TrustpilotI normally do not give five star…
I normally do not give five star ratings however due to all round performance and support, I feel in this instance it would be churlish not to have done
Dear Christopher Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans are professional, helpful and prompt
All the members of staff I have worked with are very professional, helpful and prompt at responding and updating me on progress or issues. I would definately recommend Romans.
Dear LyndaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotThank You
We have nothing much appreciation and gratitude for our move manager Catherine, she has been amazing and kept us in the loop constantly and has made life that little bit easier.
Dear Dan, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotAvoid at all costs
Terrible, provided wildly different quotes for repairs, delayed work indefinitely. Lied to me on at least three occasions. When I called to complain fobbed me off. So disorganized that different agents gave me different stories on the same problem.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
TrustpilotJust awful - stay away if you can
Just an awful group to deal with. Tenants interests are not looked after. They are all about the money and what they can make at each and every opportunity. Romans do not care that tenants have lives, work and children to look after. Terrible communication standards. I have been nothing but a perfect tenant for over 5 years and feel betrayed. I will never use their services again - no matter how desperate. I am too scared to make an official complaint as I do not want my references affected.
5/5
TrustpilotJust want to thank Mr Mark Davison for…
Just want to thank Mr Mark Davison for his excellent service in finding the tenant for my house. He kept us well informed throughout the process and everything went very smoothly. I will definitely be coming back when required. Thanx again Mark, all the best.
5/5
TrustpilotI was very happy with the service
I was very happy with the service that shang gave me he was really patient with us and made it possible for me and my family to move in smoothly.
Dear AnitaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProperty visit from Aston Busby
Had a property visit from Aston Busby. She's was incredibly polite, friendly and very professional. She went out of her way to ensure we did not feel disturbed or intruded on.5*
Dear Joe,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotIsabella York at property management is…
Isabella York at property management is a great asset to the department. She’s always pleasant on the phone and gets maintance issued resolved quickly using trusted tradesman at a reasonable expense.
Dear Pawandeep,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMy property manager Lisa has gone above…
My property manager Lisa has gone above and beyond to help us maintain our property. Always on hand to answer any questions and help where possible!
Dear LorenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAs I do not visit the property I trust…
As I do not visit the property I trust Romans to deal withany issues that arise and in approx 20 years I have only a few times not been fully satisfied
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotFantastic service all round
Fantastic service all round. Cant praise everyone enough.
Dear Daniel DowlingCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotPlease avoid at all costs.
Please heed the advice from every other tenant that has left a review for Romans and avoid them at all costs. They are incredibly unprofessional and operate on the edges of legality. They haven’t a clue what they are doing, treat all tenants as if they are criminals, are aggressive, downright rude and if we never have to do business with them again it will be too soon. Please, you don’t need this stress in your life.
5/5
TrustpilotJack Fisher and the Romans team have…
Jack Fisher and the Romans team have been exceptional from start to finish!! Nothing was too much trouble and even with a bring forward date change it was accommodated without a fuss! Very impressed and well done to all!!Andrew
Hi Drew,Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team
4/5
GoogleHi since Aston Busby has taken over the management of my rental property I have been very impressed that a number of issues have now been resolved Fantastic stuff. Long may it continue.
Dear Petr, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleHouse sold for £110,000 less than we were pressured to list at. Did not feel they had our best interests as sellers at heart.
Dear Sofi We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction … More
5/5
TrustpilotBen gets things done !
Ben gets things done !Always polite, helpful & looks to get issues dealt with as fast and as smoothly as possible.A credit to Romans
Dear ShirleyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat estate agents in Fleet
Great estate agents in Fleet. Branch manager & whole team were great communicators from the start of my sale process. Although there were ups and downs throughout, I felt well supported by the team who were warm, professional and positive! Would definitely recommend 😃
4/5
TrustpilotHappy Tenant
This is my first couple of months with Romans as a tenant. Special thanks to Jo Hunt for a friendly & smooth inspection this week & Denise for looking after all my emails.
Good afternoon, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleJodie has made a great effort during these difficult "Covid19 " times to assist one tenant to vacate and new tenants to happily move in. Her support and attention to the task has been much appreciated. Thankyou Romans.
Hi Dianne Thank you for the recent 5 star review of our Fleet branch. We are glad that Jodie could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
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