Trusted Agent profile · Fleet, Hampshire
Verified
★★★★★
1,788 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
Part of Romans, see every office.
Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,788 reviews on two platforms, including 263 Google reviews rated 4.6.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotAston always has quick response on my…
Aston always has quick response on my urgent issue. Very high efficiency to arrange the engineer coming to fix it. Thank you.
Dear Silvia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSupreme service
What made my experience awesome, is the fast service and professionalism from Romans Swindon team.
Dear EdgarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
Trustpilotnot the best...
Had some quite unpleasant experiences after moving in, but in the end they were resolved, with the help of Anca.
Dear Yoanna,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
1/5
TrustpilotUnproffesional
Unproffesional! Have 2 viewings. One was late and the other one noone even come to show the property!So dissapointed. Never again
5/5
TrustpilotExcellent service
The sale of my property was handled very efficiently and I was kept fully informed of progress every step of the way.
Dear Ian,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery responsive and delivered on…
Very responsive and delivered on everything the said they would do . Organised an open day and kept us informed with the timings of the viewings etc. An easy sale for us. 1st viewing and the asking price.
1/5
GoogleHouse sold for £110,000 less than we were pressured to list at. Did not feel they had our best interests as sellers at heart.
Dear Sofi We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotI regularly interact with Kimberley…
I regularly interact with Kimberley Garcia at Romans and she always provides a great service.
Dear Tim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery helpful and always trying to…
Very helpful and always trying to assist me with my property. Proactive and problem solving.
Dear Phil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotBad on both sides
Having purchased a house through Romans, I can confirm it was a horrible experience (they even gave use the wrong house keys on our exchange date) to now renting a property with their ‘fully managed service’ I can confirm they deserve all the criticism that comes with being estate agents.I cannot wait to see a time where estate agents are a thing of the past.
1/5
TrustpilotTypical lieing sales men
Typical lieing sales men! Only interested in commission. Not genuine at all. Avoid at all costs!
Dear Sam,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
1/5
GoogleI have problem with the communication. For example today it’s the 4/2 and I still have not received rent for January and still have not received any information about it! …
Hi Bengt, It’s really important to us that 5* service and communication is provided to our customers at all times as want to deliver the best possible experience but really regret you feel haven’t received this from us. We understand … More
1/5
TrustpilotHad 2 awful experiences with Romans
Had 2 awful experiences with Romans. The staff lie through their teeth and care about nothing but money, no care at all for the people they rent too.
Dear JasonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat communication and service from…
Great communication and service from Ayse during a change of tenancy . New tenants found quickly !
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotNo response, just talking to bots
No response. Nit reachable over phone. Just some junk emails and no respect for gdpr
Dear Jazeem Azeez,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotKimberley has managed my propery with…
Kimberley has managed my propery with care and professionalism , great to work with.
Dear Katie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHad a 6 month home check up by Jo Hunt.
Had a 6 month home check up by Jo Hunt.Jo shows exceptional professional experience and made me feel comfortable on the inspection. She is very friendly and helpful and suggested a few garden tips for my lovely lawn. I would like to thank Romans for sending Jo . See you again in 6 months. Adam watts
5/5
TrustpilotCeri at Romans has been the best
Ceri at Romans has been the best! We love our little flat and she’s really helped It feel like Home! Any issues or questions and she’s there as quick as she can! THANK YOU CERI AND ROMANS!
5/5
TrustpilotRomans Bristol
Nicole, Jack and Scott are a real asset to the Romans team. They have been extremely helpful with our property searches and very responsive.
Dear M R,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotProfessional service
Professional service, notably from Ceri Evans and Kim Bone who are experienced and knowledgeable.
Dear Richard We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotWe let our property through Romans…
We let our property through Romans reading branch and Kayleigh who deals with managing the tenancy is always very helpful and efficient
Dear Andrea,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotTerrible organisation
Terrible organisation, think about theirselves and not their customers. Always have an excuse why they cannot provide the correct service.
Dear Chad,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotAbbey ViewEma Antalova assisted me to reestablish…
Ema Antalova assisted me to reestablish my vacant flat. Always responsive, efficient and gets things done. My best contact person at the Roman's Bath office.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotReally friendly
Really friendly, quick responses, and get a little moving pack when you pick up your keys!
Dear EllaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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