Trusted Agent profile · Fleet · Hampshire
Verified
★★★★★
1,788 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
Part of Romans, see every office.
Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,788 reviews on two platforms, including 263 Google reviews rated 4.6.
Send Romans a message.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotRecent sale
All aspects undertaken professionally and quickly. My move manager has been especially helpful keeping me updated throughout.
Dear Mrs DannCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleExperience with Romans was smooth, any time we wanted questions answered they were quick to reply. Matt was very helpful and any time we needed anything or wanted to view our house he was always available!
5/5
TrustpilotGreat communication and support…
Great communication and support throughout, quick and helpful - Thanks Katie
5/5
GoogleAndy McElligott - Andy was honest, professional and genuinely interested in the outcome of the sale. He stayed focused on the process and re-evaluated the sales plan each time the situation changed. Andy was thorough in his research and …
5/5
GoogleAbsolutely first class service and management of our transaction from beginning to the end. The Roman's team in Fleet are extremely helpful, knowledgeable and efficient. Shelley is a credit to the branch, always going the extra mile to make …
5/5
TrustpilotI couldn’t be happier with the…
I couldn’t be happier with the experience Romans agency provided. The team took the time to understand my needs and presented me with a suitable property that perfectly matched my requirements. I would like to separately call out Kim Stockley who went above and beyond to negotiate with a landlord on my behalf. I am very grateful for her hard work,
5/5
TrustpilotGreat property manager - Denise Hurn
We have left our properties for Denise Hurn to manage for a number of years. She takes care of issues without delay so we’ve not had to worry much. Really happy with my experience.
Dear JenniCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSo pleased with the service I received from Romans and their Lettings office. Moving house during a global pandemic was incredibly stressful, but the Lettings team have continued to be highly professional, friendly and helpful. I really recommend them for anyone looking to rent in the Fleet area.
Hi Lydia Thank you for the recent 5 star review of our Fleet branch. We are glad the team could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
4/5
GoogleHi since Aston Busby has taken over the management of my rental property I have been very impressed that a number of issues have now been resolved Fantastic stuff. Long may it continue.
Dear Petr, We are very happy we could provide you with a positive customer experience. … More
5/5
GoogleAston Busby has just taken over as my property manager at the Fleet branch. It’s been a welcome initiative as he is fast and responsive to tenant issues as well as being communicative with me as the landlord. Great service from him.
Dear Suzanne, Customer care is important to us so we really appreciate you taking the time to … More
5/5
TrustpilotExcellent Responsive Service from Jessica, Romans
Jessica Philips from Romans was brilliant in providing clear and responsive service and helped me resolve a concern. I am grateful for the speed and support in getting things done. Cheers Varun.
Dear Varun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotI have told you already in your…Answering your Questions
I have told you already in your questionnaire . I think your company has become too much about prosses and not enough about personal contact and one contact at a time. Your structure has become too complex.
Dear Richard James,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotOur property manager - Denise! :-)
Our property manager is Denise Hurn, since moving into our property 3 years ago, we have had nothing but the best service. We get regular calls to check we are ok, and every single maintenance issue has been sorted almost instantly. She has been great for us since renting with Romans!
5/5
TrustpilotGreat communication & attention to…
Great communication & attention to detail from Christine Lancaster at Swindon branch, as a landlord i know that i can fully rely on Christine to cover everything when a tenant moves in or out.
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotFriendly and knowledgeable staff
Friendly and knowledgeable staff. Arrived on time and with all the information I needed.
HiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotReally good communication
Really good communication. Was concerned we weren’t informed the sellers had an onward chain however once we spoke to Romans they were quick to react and resolved for us within a matter of hours. Very pleased with service received
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleNo wonder why they have two Laura working with Romans in Fleet. I was lucky enough to have them both helping me out with My Home To Be. "The very hard work, dedicated to helping people to find a nice place to live" …
Dear, Leila Kunz, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
TrustpilotGreat experience with Romans…
Great experience with Romans Winchester! Many our property manager is brilliant! Very helpful, responsive and thoughtful, any issues we had so far were sorted quickly and professionally! Can’t recommend Romans eanough!
Dear ShiranCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOnly used Romans for brokering the actual mortgage and insurances. That said, Lewis was fantastic at dealing with our case and assisting with the issues we had with our solicitors. 10/10 will use again
5/5
TrustpilotHappy Sellers
So happy with the experience we have had. The whole Fleet team provided such a kind, knowledgeable and professional service, most notably Joe and Dan. They guided our journey and were so calm, warm and professional we can't thank them enough.
Dear Sarah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotGood experience viewing properties with…
Good experience viewing properties with Emily of Uxbridge branch yesterday. Personable, helpful and informative
5/5
GoogleDanielle really helped us to find our new home which we've moved into this week. Throughout the whole process from numerous viewings of various properties and the purchase of this property, Danielle has been excellent - extremely …
5/5
TrustpilotViewings
Had two great viewings with Saffron. Very informative and easy to arrange, would definitely recommend!
Dear Jake TanseyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have dealt with Romans for a number of years. I have had some issues in the past with lack of continuity in respect of dealing with tenancy queries and delays in response to questions. …
Dear As K, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Send Romans a message.
