Trusted Agent profile · Fleet, Hampshire
Verified
★★★★★
1,788 reviews across 2 platforms
257 Fleet Road, Hampshire, GU51 3QW
Part of Romans, see every office.
Romans's office in Fleet, Hampshire, at 257 Fleet Road, is rated 4.1 out of 5 across 1,788 reviews on two platforms, including 263 Google reviews rated 4.6.
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience with Romans…
Great experience with Romans Winchester! Many our property manager is brilliant! Very helpful, responsive and thoughtful, any issues we had so far were sorted quickly and professionally! Can’t recommend Romans eanough!
Dear ShiranCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOnly used Romans for brokering the actual mortgage and insurances. That said, Lewis was fantastic at dealing with our case and assisting with the issues we had with our solicitors. 10/10 will use again
5/5
TrustpilotGood experience viewing properties with…
Good experience viewing properties with Emily of Uxbridge branch yesterday. Personable, helpful and informative
5/5
TrustpilotHappy Sellers
So happy with the experience we have had. The whole Fleet team provided such a kind, knowledgeable and professional service, most notably Joe and Dan. They guided our journey and were so calm, warm and professional we can't thank them enough.
Dear Sarah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotViewings
Had two great viewings with Saffron. Very informative and easy to arrange, would definitely recommend!
Dear Jake TanseyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDanielle really helped us to find our new home which we've moved into this week. Throughout the whole process from numerous viewings of various properties and the purchase of this property, Danielle has been excellent - extremely …
5/5
GoogleI have dealt with Romans for a number of years. I have had some issues in the past with lack of continuity in respect of dealing with tenancy queries and delays in response to questions. …
Dear As K, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have just moved into my new home through Romans Fleet. I can’t praise them enough as from start to finish they were professional, friendly, helpful and went above and beyond to ensure everything was handled and organised to ensure my move …
Dear Deborah Ashmole, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Fleet. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
TrustpilotMy dealings with Romans have been a…Top Helper
My dealings with Romans have been a pleasure since Donna Marie Brandt has become my main contact. She is straight forward and knowledgeable and is a great asset to the company.
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotRomans letting agent…
This is the first time using a letting agent and the team have been very professional and helped me every step of the way securing and walking me through the process.
Dear Gareth We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleJust put my home on the market with Andy residential sales manager, Andy is polite really a honest guy, I would recommend Andy from Romans in Fleet. Treated me with respect and honesty.
5/5
Trustpilot"Highly impressed with Romans
"Highly impressed with Romans! Their dedication to finding clienta a home for was evident throughout the process. Attentive, friendly, and professional service. Couldn't be happier!"
Dear Namonda MuyundaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe have sold and purchased from Romans
We have sold and purchased from Romans, every time we have had trouble free transactions, staff are friendly and professional, Romans gives you peace of mind, they take care of every details.
Dear RoyaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotWhat a way to spend money fast?
I'm a multiple property landlord currently moving my managed properties to other agents. Why?Management rate: at least 1.5% above rates offered by rival agents.Cost of gas safety with Romans £137 - cost from same contractor instructed privately £107.Cost of new Fridge freezer from Romans £415. Local Electrical store £340and saving the best to lasta new single built in oven £576, Local electrical store £210!!Why would I want to continue to pay someone to spend my money so efficiently. Very disappointed to see that such a big company could not offer any economies of scale.
1/5
TrustpilotHorrible company
Horrible company, they don't even deserve one star.I have had terrible experiences with Romans throughout the years. They always treated me as if I was a lower class person, failed to communicate with me or the landlord when promised and resolved issues very slowly. At one point they gave me the wrong date about the start of repainting the property and when I called them and asked where the painter was, they just said that he wouldn't come for another 3 weeks and that they forgot to inform me. They didn't even apologize for the fact that I have moved all the furniture and removed all the curtains to prepare the flat for the work in the middle of winter!! At the end of the tenancy, they kept changing the date of the checkout and tried to extend the contract with an extra month, despite me giving notice so that they wouldn't have to refund me. They also lost the invoice of the professional carpet cleaning and tried to accuse me of not cleaning the flat properly, which is absolutely ridiculous!!! It has been over 2 months and I haven't seen any refund or deposit. Their only mantra is that they're chasing the case, just to get rid of you on the phone. I would never recommend this agency to anyone because they lack honesty and respect and can't treat people as human beings.
5/5
TrustpilotConsistency and continuous follow up…
Consistency and continuous follow up with both parties and with their lawyers
Dear BashirCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
3/5
TrustpilotUpdate to my Romans review
I have used Romans for many years buying, selling and letting a number of properties through tem. I have always found them helpful and reliable. Most of all I have found the staff to be fair and honest, a must for me in this industry. My update to the previous review. Since this review I have had a few problems with this company when using the no deposit option for rentals. I have struggled to recover money owed with one deposit going through the arbitration service. Roman's did not cover my needs very well in the process and I ended up a few thousand out of pocket on one checkout. Others have been ok but it's always a bit difficult to recover losses. I will update again after the latest checkout and loss recovery..........
5/5
GoogleI am leaving a review for Dan Fleming very nice guy , extremely helpful, diamond bloke , I will recommend him to all my family & friends , keep up the good work Dan. Andrew Masih & jyotsna kupekar.
Good morning, Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleWe received an outstanding service from Romans in Fleet. Buying a new home during a pandemic was no walk in the park and we received so much support and patience and encouragement during the whole process from everyone we were involved …
Hi Susanne Zeidler, Thank you for the great review of our Romans Estate Agents Fleet team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
1/5
TrustpilotI have had the worse experience ever
I have had the worse experience ever. My money was taken twice, after I complained the same garment was sent out again, of which, I refused to accept. This was well over a month ago. Whilst chasing the refund I was advised that they could see that I had refused the item a second time but would have to wait until it was receipted back in. I have made the observation that they know that I refused the second delivery made well over a week later and must insist on my refund. To date they just ignore my emails and I am still awaiting my refund. I buy regularly on line and have only experience shoddy service from this company only. I have retired item to other on line stores and have only had good experience and certainly never been charged twice with a garment sent out twice with over a week later. This seems to me like “ fast “ practice and should be frowned up. Please take heed when dealing with this company.
1/5
TrustpilotAwful, never again
We were promised everything would be easy when selling our house through Romans. We had a very short chain, was told it would be quick and easy, 6-7 months later the purchase finally went through. We felt we had poor service, calls not being returned, we had to continually ring to find out what was going on with our sale and felt wrong information given all the way along. We had no help finding a property to go to as we felt once we signed the contract we didn't matter any more. As much as properties went on the market we were never informed of anything that would suit us it was left to us to look things up online. Hated the whole process with Romans and would never use them again.
5/5
TrustpilotKimberley Garcia Jones has provided excellent service…
Kimberley Garcia Jones of Romans Group Head office has provided first class service even though she is not my contact at Romans. She responded throughout in a timely and professional manner. She was a joy to work with.
Dear Jagdish,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotKimberley Garcia…
I have always found Kimberley Garcia very helpful and friendly, whenever I have an issue I have always found her to be very quick and efficient in resolving the issue, she always keeps me informed and gets things done
Dear Sharon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service from Jessica Philips our…
Great service from Jessica Philips our property Manager at Romans Staines Branch any issue we have had she will follow it up straight away and get it sorted for us
Dear NatalieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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