Every review we hold for the Fleet office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePoor poor disappointed service.
We've reported an issue in our rented property 16 months ago which is still not sorted. I've communicated with so many different agents as they come and go.....every time I have to explain the issue like it's the first time they are hearing about it....sent emails...pictures....then personally brought photos as they got lost in 3 emails.....our issues still not sorted. For the last few weeks I've been trying to inquire what is happening and your agents have been hiding behind each others.....saying the person is on another call.....I'll make sure she calls you back...or there is more urgent matter....leaving voice mails and no one is responding.....
Being ignored..this is not right!
I wonder if you are waiting for an injury to happen to my child so you will take that matter seriously. I cannot believe that is not possible to resolve it in 16 months! I have no other words as poor poor poor service.
Katarina · 22 April 2021
Agent replied
Dear Mrs Fikke,
Thank you for your message. Your feedback is extremely important to us. I am very sorry that you feel this way and have felt the need to leave a review of this nature. I received, and replied to, your similar message on Facebook on Thursday. I hope you saw my reply?
I have spoken to the manager of our property management team, who I understand was in touch with you on Thursday/Friday.
In the future, you are always welcome to call me, if you feel that outstanding maintenance issues are not being resolved in a timely manner, and I will try my best to help you.
Kind regards,
Daniel, Branch Manager
01252628060
★★★★★ 1/5
FacebookAbsolutely shocking service!
We are renting a property through your agency. Reported an issue 16 months ago!! Still not sorted.
I've tried to communicate with a person responsible for a maintenance in your office but she is always hiding with ''I'm busy on another call....I'll call you later'' which hasn't happened.
I've been dealing with that issue over 16 months now with more than 4 different agents as they come and go ( ???) .....not recording issues...photos...emails...
Totally poor poor service.
You are probably waiting for an injury to happen in my house to take it seriously.
If I can give you minus 5 stars I'll give you minus 6.
Katka · 21 April 2021
Agent replied
Dear Mrs Fikke,
Thank you for your message. Your feedback is extremely important to us. I am very sorry that you feel this way and have felt the need to leave a review of this nature.
I have spoken to the manager of our property management team, who will be in touch with you today.
In the future, you are always welcome to call me, if you feel that outstanding maintenance issues are not being resolved in a timely manner, and I will try my best to explain why.
Kind regards,
Daniel, Branch Manager
01252628060
★★★★★ 5/5
GoogleI had to report a couple of issues with our rented accommodation and Nikki was great. Extremely helpful and efficient and got the situation resolved much quicker than I was expecting.
Susi · 22 June 2021
Agent replied
Dear Susi,
Thank you very much for your feedback, we really do appreciate it.
If you ever need us again, please do not hesitate to get in touch,
haart Lettings, Fleet
★★★★★ 5/5
GoogleZain was so informative during the viewing. Very transparent and knowledgeable
Obaid · 27 March 2025
★★★★★ 5/5
GoogleGreat service from Shereen - always professional and willing to go the extra mile.
Nicole · 20 August 2025
Agent replied · 20 March 2026
Thank you for your five star review. haart property management
★★★★★ 5/5
Googlebrilliant Toby is a great guy
Simon · 22 December 2023
Agent replied · 22 March 2024
Thank you for the positive review!
haart lettings, Fleet
★★★★★ 5/5
GoogleHaart Lettings have managed my property for over 20 years. Their service is great. Always on the ball and very professional. Lejla Simon is just the best!PositiveResponsiveness, Quality, Professionalism, Value
Simon · 20 June 2021
Agent replied · 19 June 2024
Dear Simon
Thank you for your kind words.
haart Lettings Fleet
★★★★★ 5/5
GoogleCerys came across very professional, and has been extremely helpful.
Daniel · 20 September 2025
Agent replied · 20 March 2026
Thank you so much for your kind words and for taking the time to leave a review. We're delighted to hear that Cerys was able to assist you so effectively.
★★★★★ 5/5
GoogleGreat Experience dealing with Haart estate and lettings Fleet.
When we shifted from India, we got all of the processes for letting handled professionally and promptly by Haart Team (Special Thanks to @Dane Baker).
After we moved in to the property management team was extremely supportive in dealing with complaints and issues at the property. Thank you very much @Lee Clifford
Lichia · 10 June 2023
Agent replied · 24 June 2023
Dear Lichia, thank you so much for your kind words. We are pleased that the service you have received has been a positive experience for you. Thanks again for taking the time to leave a review. Kind regards, the Haart team
★★★★★ 5/5
GoogleLee Clifford was very responsive with my requests/questions on contract extension.
Nanis · 25 July 2023
Agent replied · 29 July 2023
Hi Nanis, thank you for taking the time to leave a review. We are delighted that you were happy with the service you received from Lee. Kind Regards, haart, Fleet
★★★★★ 4/5
GoogleLouis has been fantastic in helping me with a query for my self assessment rental statement. Professional and quick responses/communication. Thank you Louis!
Kathryn · 16 April 2022
Agent replied
Good day, Many thanks for your positive feedback. haart, Lettings
★★★★★ 5/5
GoogleAmy Meades was amazing, I will recommend Amy to all my friends. Professional, courteous, understanding and effective. 10 out of 10.
Colin · 15 July 2022
Agent replied
Dear Colin, Many Thanks for your positive feedback. haart Lettings, Fleet
★★★★★ 5/5
GoogleHad two viewings today. The one I wanted to view and they threw in another close by. It did surprise me in a good way.
Charlie-Ann met me at the properties. She was lovely and friendly. No pressure on me and relaxed. I then asked to go back to the first viewing to see it again taking up her time further. She couldn’t have been nicely and allowed me all the time I needed 👌🏼
What can I say, she was lovely. I felt valued, respected and it made the process an absolute pleasure.
I recommend.
Booth · 24 June 2020
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day! Charlie-Ann
★★★★★ 5/5
GoogleHaving been stuck with my previous property management for years and grossly unhappy - it's been refreshing to find real customer service at Haart again. My boiler went (again) - and Bridget from Haart took care of everything including contacting the warrantee provider herself. I was amazed when I got an email back saying "Its just all sorted". I was expecting a world of pain - as I usually had with previous property management company.
Xenophin · 17 August 2021
Agent replied
Dear Xenophin,
Thank you so much for your glowing review!
Your feedback is extremely important to us and we are pleased that you have had such a good experience.
All the best,
haart lettings, Fleet.
★★★★★ 5/5
Google5* review for Shereen Smit, kind, helpful and professional. Highly recommend!
Tamsin · 20 August 2025
Agent replied · 20 March 2026
Thank you for your five star review. haart property management
★★★★★ 5/5
GoogleCharlie Ann has been very helpful when viewing houses. She is very professional and has always kept in touch and keeping me informed. I will be looking to use her again in the future.
Victor · 29 July 2019
Agent replied
Hi Victor Thank you for sharing your positive experience! Have a good day Charlie-Ann
★★★★★ 5/5
GoogleBogdan Telea has been absolutely helpful fixing my problem at my property. Definitely recommend Haart!
Alina · 10 February 2023
Agent replied · 24 June 2023
Thank you Alina!
haart lettings, Fleet
★★★★★ 5/5
GoogleDANE BAKER is very responsive and attentive while assisting us find the perfect home. Thank you Dane you have been a super star
Bridget · 12 March 2022
Agent replied
Hello Bridget, Thank you for your kind review. We are happy you have had a positive experience with haart. Please feel free to get in touch if there is anything else you need. haart lettings, Fleet
★★★★★ 5/5
GoogleCharlie-Ann has been absolutely superb to deal with. She has kept us informed and worked with us to find a property that would work for what we need. I cannot recommend Charlie-Ann enough.
Liz · 25 September 2019
Agent replied
Hi Liz, Thank you for your kind words! I look forward to finding you your new home. Charlie-Ann
★★★★★ 5/5
GoogleI was very impressed by the professionalism of Zain. Would definitely recommend Haart
Luffy · 20 July 2025
Agent replied · 20 March 2026
Thank you for your kind review! haart Lettings Fleet
★★★★★ 5/5
GoogleJane has been fantastically helpful and supportive in all aspects of our house purchase. Would highly recommend heart estate agents.
Sandy · 15 June 2022
Agent replied
Thank you Sandy. Its been such a pleasure meeting you and Jane! I wish you luck with you r new project!
★★★★★ 5/5
GoogleVery professional service, friendly team happy to help any time. Gina was always there for us if we needed to ask any question. We can enjoy our new home now. Thank you Haart! Highly recommended!!!
Anna · 10 December 2017
Agent replied
We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
★★★★★ 4/5
GoogleI have been renting through Haart for the past 7 years. I would like to point out that, when raising issues with the property, the service I have received is quite exceptional. Both Louise and Louis Elmer have been dealing with recent issues. The issues are dealt with immediately and followed up before and after the issue is solved. It is always a pleasure dealing with them.
Del · 15 July 2022
Agent replied
Dear Del, thank you for your positive feedback. haart, lettings Eleet
★★★★★ 5/5
GoogleDane went above and beyond helping me find my new property. Can't thank him enough! Amazing!
Sophie · 12 November 2022
Agent replied
Hi Sophie, thank you for your feedback. We are glad you were happy with Dane. haart Lettings, Fleet
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