5/5
GoogleThese were amazing and so helpful This was a difficult situation as it was a sale due to a death but the sympathy and empathy shown were just great highly recommend this branch As a foot not Rob was brilliant all the way through
Trusted Agent profile · Fleet
Bridges Estate Agents Fleet reviews
★★★★★
491 reviews across 2 platforms
4 - 6 Reading Road South, Fleet, GU52 7QL
Bridges Estate Agents's office in Fleet, at 4 - 6 Reading Road South, is rated 4.5 out of 5 across 491 reviews on two platforms, including 274 Google reviews rated 4.9.
Reviews
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
Google5/5
GoogleI purchased my new property with Bridges Fleet last month. Rob was so helpful and very quick to respond. Great experience and would recommend.
4/5
TrustpilotA big thank you to the bridges team in…
A big thank you to the bridges team in handling the sale and purchase of our new home.
5/5
GoogleAmy, Dale and the team at bridges had been responsive and helpful throughout the process in buying our first home - consistent with chasing and keeping us up to date with any developments almost daily. Would recommend for anyone looking to buy and thanks for everything. Will and Josh
1/5
TrustpilotA real disappointment
A real disappointment! Bridges lettings…Inspection reports 5 months late = 1 last year . Last one done in January after 16:19pm hence Garden in darkness not revealing over 100 weeds! House not ventilated properly absolutely disgusting. That could have been sorted before end of Tenancy, however Tenant not told to sort out , apparently I should have flagged up the problems, however I am not the Property Manager and don’t get paid to be one! 5 tiles on floor damaged under mat not lifted, revealing it at checkout! Paying for a service and not getting it !due to staff shortages .Hard to speak to the person who manages the Property and put through to alternative local offices for the person who answers to try for you ! How to waste a good half an hour each time . So when you move to another agent… expect zero support thereafter and have your emails and v mails ignored . Not copied in with reference numbers and copied and pasted emails from the Tenant put into RED ink ? How rude ! Inspection report due but asking for a repair to fan integrated into the ceiling as broken but not inspected. Expecting a professional to call and fix something that is NOT broken for £80 call out , not once but twice . No faults found at checkout! So glad it’s over , what an awful way to run a business. The Electricity provider was given the incorrect final reading by BRIDGES and we have had 3 letters of an account in arrears to the tune of £174 . On phone trying to sort that out taking time out of my day ! What a shambles . This was costing us £100 per month !Not asked why we have moved on so , here it is ! If we had been treated better why would we move to another agent ! There would have been no need .Not copied in on all offers for damages and what was forwarded copied and pasted in RED. High turnover of different Managers looking after Property 4 in total .Would not of given any Stars but had to, to leave a review.
5/5
GoogleI can’t thank Grace Lewis at Bridges estate fleet agent enough for her professionalism, tenacity, determination and her persistence ensuring the process was kept on track every step of the way. At times going above and beyond to ensure we achieve a successful closure on my buy to let property . I would definitely use them again. Thank you.
5/5
GoogleI cannot recommend Luke enough, he genuinely cares about his clients, and their requirements. Made a potentially stressful experience completely stress-free today!
5/5
TrustpilotBridges the Estate Agent provided…
Bridges the Estate Agent provided exceptional service throughout my property search, demonstrating remarkable dedication and professionalism. Despite not securing a tenancy, their speedy and patient approach stood out, acting as a seamless bridge between myself and the landlords. Their commitment to ensuring a smooth process and clear communication was truly commendable. I highly recommend Bridges for their outstanding support and care for their clients, deserving a solid five-star rating for their exceptional service.
5/5
GoogleWe just bought a house through Bridges, it was great and so easy to deal with. Ollie was a great guy to deal with and nothing was ever trouble for him. I can’t recommend him and all of them. Great service
5/5
GoogleRob Stocchetti has been absolutely brilliant, cannot fault him at all. He's professional, competent, approachable and extremely efficient. I was always kept up to date with the process and any queries were swiftly answered. I have no hesitation in recommending him to others. A credit to the company.
5/5
GoogleAs a first time landlord I was really nervous and didn’t know what to expect. Heard horror stories about renting property. But Sam at bridges has been so professional and put me at ease with every step. Guided me through each chapter of the …
5/5
TrustpilotWe asked Ben Granville to come around…
We asked Ben Granville to come around to give us some advice & to value our home following our renovation. He was really professional & his advice & enthusiasm has given us the confidence to finish and get ready to put our house on the market although we have a few jobs to do yet.We bought our house through Ben so we know how hard he will work to secure a sale.
1/5
TrustpilotAwful customer service
I have had 2 experiences with Bridges. Both of which were overwhelmingly negative. My first contact was around 15 months ago for a rented property. We viewed the property and decided to go ahead with proceeding as it ticked all of the boxes. I spent the next week chasing up the estate agent asking for updates about whether we were going to be considered as we needed to move out of our current accommodation within the next few weeks. After upwards of 10 calls to bridges and being told ‘the lenders are still considering you and 1 other party’ , I was eventually told by someone that I had never spoken to before that the landlord had decided to go with someone who had offered to pay 1 year upfront, something which they had known about 5 days prior and we were in fact never in the running for the property. We then managed to secure another rental through bridges. On the day that we picked up the keys we had to travel out of area to pick them up. When we arrived at Bridges we were told that no one had informed the staff at the branch that we were due to pick up any keys and we had to wait for the staff to call the Hook branch to confirm that we were actually able to pick the keys up. Since being in the property it has been largely pain free and any issues I have just gone through directly to the landlord. My second and most recent experience with Bridges has been through the attempted purchase of a property. During this time I have been in contact with 4 different estate agents all of which are based at different branches. Correspondence with them has been difficult as I would ask a question to 1 person, only for that question not to be passed on to the other person and me having to go through the process again of trying to get an answer on something (most of the time I didn’t get an answer and I was told ‘I will find out and get back to you’)I also put in concerns about some issues that came up in the survey and asked that the seller either address them or consider a reduction in asking price so that we could address them when we moved into the property. I raised this 3 weeks ago and had been told multiple times by Bridges ‘I will get back to you on X date’ never happened. After 8 weeks with very limited communication and when I did get any correspondence, it was ‘things are going as planned’. I decided to take matters into my own hands as our solicitors had received no information back from the sellers solicitors (something which I had raised to the move coordinator multiple times). I chased the branch manager, Kevin, to find out what was going on. After he spoke to one of the sellers he found out there there was a dispute between the 2 sellers and that it didn’t look likely that it would be rectified. So after 2 months of believing our purchase would go through, it transpired that there had been an issue that had been ongoing for months and this hadn’t been picked up.I question why correspondence only went through 1 of the sellers, as this was picked up as soon as contact was made with the second seller.After a further conversation with Bridges about where we go from there, I was told to ‘just let it go’ and also ‘the sellers other property sale is completing today’. Both statements are really not helpful the day of hearing of your property purchase falling through. I then didn’t receive any further correspondence from them until 2 weeks later, where we finally got it in writing that the sale had been cancelled. This process cost us over £2000 and was deeply frustrating. I have very little nice things to say about this company, from awful viewings whereby the estate agent knew nothing about the property, to poor processes of liaising with the sellers to ascertain what was causing the delay. Since this, we have found a property that we love and have nearly completed the purchase of this with an estate agents that we have found to be incredibly helpful and person centred. Quite the opposite of what my partner and I have experienced with Bridges.
5/5
TrustpilotVery helpful and friendly service.
5/5
TrustpilotMatt Bozier was exceptional.
1/5
TrustpilotI would give a zero if it were an…
I would give a zero if it were an option! I phoned today to try and arrange a viewing of a property and after going through the motions of registering, I was then told that I could not proceed until I gave PROOF OF FUNDS! I was flabbergasted, never have I been asked for this having done several viewings this week. Bridges, you have lost yourselves a buyer and if I had a property on with you, I would seriously consider going elsewhere to sell it. You need to change your attitude and be a bit more professional!
Agent replied · 12 June 2024
Dear Lyn,We are sorry that you feel that you had a less than satisfactory experience with our team. With regards to the proof of funds request, during the pandemic and lockdown all estate agents were given guidance by the government that appointments should only take place if the buyer was in a position to purchase therefore we implemented a proof of funds process prior to any physical viewings of our vendors homes. This was for the safety of our staff and of course our clients. Being known for our great customer service this review came as a surprise and we would like to speak to you regarding your experience. Please contact me on edavies@bridges.co.uk with some more details of your Bridges experience so we can investigate this further.We value our customer's opinions and would like to thank you for bringing this to our attention.Yours sincerely,Emma
1/5
TrustpilotCatastrophic customer service without any competence
I have a situation that I need to share with you. I saw a property with an agency (based in Basingstoke) and we booked an appointment to see another one. The first time we saw the property, the lady wasn't competent and didn't have any knowledge about the property. Furthermore, no one called us back or asked for any feedback about the property. The second time, we booked an appointment to view the property on the same day it was added to the market. The agency cancelled our appointment through voicemail and requested us to call back to book another appointment. I called back within 5 minutes, but the guy who answered didn't have any knowledge of the available appointment and promised to call back with a new appointment. The next morning, we received a text message with the new appointment, but within few minutes, somebody called and said the property had been sold. I feel that this is not fair play. We did not have any chance to look at the property or give any offer. I feel that this company has a catastrophic customer service without any competence.
5/5
GoogleIt was great to have urgen lama as our letting agent. Things were easily dealt through him when we were facing few problems when we shifted at first. He is a very responsible agent and im grateful for his help.
5/5
GoogleJules was amazing! Really patient with us and great service throughout! Went above and beyond by allowing us to move in furniture before completion which was a real help!
Agent replied · 12 June 2024
Hi Shoaib, Thank you for taking the time to share your positive feedback with us. We are so happy to hear Jules helped make your moving experience a pleasant one! We will make sure to pass on your feedback to Jules who will be delighted with your comments! We would like to wish you the best of luck in your new home! All the best, The Bridges Team
5/5
GoogleDale has been fantastic throughout the entire process. When my pen estate agent didn’t know the answers, Dale did. He was helpful and communicative throughout. He ensured our sellers knew, during some difficult times, what was happening. I would thoroughly recommend Dale and Bridges!
5/5
GoogleOlly, Rob and the team were amazing. Always on hand with help, advice and any updates. I would highly recommend them. A big thank you from me! :)
1/5
Trustpilot"They"ll be p*s**d off with that" was the response to my cash offer
"They"ll be p*s**d off with that" was the response to the cash offer I made on behalf of my recently widowed mum. This was after "you're late!" when I viewed a second house directly after viewing the house mum bought. Had to prove funds existed before I could make an offer. Attitude totally changed from not being interested in giving me the time of day. Found Bridges to be unprofessional from the outset. You do not speak to a potential buyer as they did to me. Mum sadly passed away 16 December.
Agent replied · 12 June 2024
Dear Mrs Dowse,I would like to thank you for your feedback on your recent experience. Your less than satisfactory experience is not the ethos Bridges was built on and we are extremely disappointed to hear your comments.Unfortunately, and following an extensive search, we cannot see your details relating to a property on our system and are therefore unable to investigate. However, we would like to speak to you regarding your review and would welcome you to contact us on edavies@bridges.co.uk with some more details of your experience.With regards to the proof of funds, we pride ourselves on our buyer qualification and have for years enjoyed one of the lowest abortive sale rates in the area having carried out our due diligence. We will always request proof of funds prior to an offer being presented, firstly to furnish our vendors with a full picture of their potential purchaser and, secondly, to ensure the sale has the very best chance of conclusion.We value our customer's opinions and would like to thank you for bringing this to our attention. Whilst writing I would also like to offer our condolences on the loss of your mother before Christmas.I look forward to hearing from youYours sincerelyEmma
5/5
GoogleI highly recommend Bridges for house sales. I was kept up to date throughout the process and there was always someone on the end of the phone who could answer my questions, something that is really important to me. I know there is a whole team working at Bridges but I would like to mention Rob, Ollie and Connor in particularly as they worked extremely hard on the sale. All are extremely polite and very professional - they never made me feel anything was too much trouble for them, always replied to emails and phone calls and made the process as stress free as possible. When my first chain fell through Rob immediately booked another viewing that day which resulted in another offer and successful sale. I really appreciate all Bridges did and doubt they could be beaten for service standards.
5/5
GoogleGreat service from Rob Stocchetti. Rob has helped us to sell promptly, keeping us up to date during the sale with a smile, nothing was too much trouble. I would recommend Bridges. Thanks Marion, Martin and Tina
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