Every review we hold for the Flackwell Heath office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’d like to thank Paul and the Chat Heroes team, initially for their patience and excellent support we’ve received over a number of weeks while setting up the Live chat facility with one of our clients.
And secondly to highlight the performance of Chat Heroes once implemented. Within the first 24 hours of going live, our client already had a number of good leads and that trend has continued through their first week.
The number of live chats already out numbers enquiries from the traditional contact form and phone calls and we’ll be fully recommending that our client invests in Chat Heroes moving forward, and will have no hesitation in promoting their service to our other clients.
Chris · 24 May 2020
★★★★★ 5/5
GoogleHaving had some truly horrendous experiences with estate agents in the past, it was really a relief and pleasure to work with Laura and her team at the Flackwell Heath branch of Frosts who provided a high quality, respectful and friendly …
Chris · 8 October 2021
Agent replied
Hi Chris,
Many thanks for taking the time to write this 5* review for our Flackwell Heath team. We are delighted to read that Laura and her team have been a pleasure to … More
★★★★★ 5/5
FacebookFrosts were very understanding and considerate and patient in how they handled the sale of my property.Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.
Joe · 20 May 2021
Agent replied
Hi Joe,
Many thanks for taking the time to write this recommendation for Gemma from our Chesham office.
We are delighted to read that she provided you with a proactive and responsive property service throughout the sale of your property.…See More
★★★★★ 1/5
GoogleAbsolutely appalling behavior of Mr Khilan Shah when requested on numerous occasions to simply instruct a plumber to investigate and repair a water ingress leak causing significant damage to a flat below. …
Martin · 5 June 2025
Agent replied · 5 June 2026
This review is unwarranted and does not accurately reflect the situation. Martin Kingsley is part of K&M First Property, the management company overseeing a block of flats. They brought to my attention a reported leak from my property into … More
★★★★★ 5/5
GoogleChris Major was extremely helpful and professional when helping us with our case. Chris is punctual,, smart, and a very happy down to earth person. Chris is a very approachable person and nothing is too much trouble
I would recommend Frost partnership to friends and family
Nicola · 22 June 2020
Agent replied
Hi Nicola,
Many thanks for your 5* review for Chris from our Flackwell Heath team. We are delighted to read that you received a professional and approachable property service, and that you would recommend The Frost Partnership in future.
Best wishes from all the team
★★★★★ 5/5
FacebookExcellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!
Jack · 25 May 2022
Agent replied · 3 May 2023
Hi Jack, Many thanks for taking the time to write this glowing recommendation for Naomi and the team.
We are delighted to read that they provided you with an efficient, proactive and professional property service throughout the purchase of your first home.
We will pass your comments on to all involved and to our senior management team.
Wishing you every happiness in your new home from all The Frost Partnership Estate Agents
★★★★★ 5/5
The Trusted AgentFriendly and professional.
Selling a house can be an incredibly stressful experience but thanks to Frosts this has certainly not been the case for me.
Right from the outset my agent, Chris Major handled all angles of the sale with professionalism, confidence and a very welcome dose of humour.
Communication, advice and negotiation have been excellent and at no point have I felt uninformed or uncertain.
The marketing was top rate, the valuation was spot on and a buyer was found in a matter of a few weeks. Right up to exchange of contracts and through to completion, Chris and the team at Frosts have made the whole experience extremely trouble-free and I wouldn't hesitate in recommending The Frost Partnership .or using them again to sell a property. My thanks to them all.
Phil · 8 August 2019
★★★★★ 5/5
GoogleHad a positive experience with OPA. A.J. in particular was excellent, clear communication, helpful advice, and very professional from start to finish. Made the whole process much easier.
Imran · 6 May 2026
★★★★★ 5/5
GoogleThe team have been manging my property for 3 years now, they have reacted quickly every time the tenant has had a query and have kept me informed with regular inventory reports.
Marcel · 5 June 2025
Agent replied · 5 June 2026
A huge thank you from all the team, Marcel! It's our pleasure assisting you. Thank you so much for sharing your experience of our letting services. Best wishes,
★★★★★ 5/5
GoogleThank you Chris Major from the Frost office in Flackwell Heath for your friendly and professional help in selling my property and seeing the process through to completion, It has not been easy, given the long chain but you got us there. F. Harris
Fiona · 13 May 2020
Agent replied
Hi Fiona,
Many thanks for writing this 5* review for Chris and the Flackwell Heath team.
We're delighted to read that he provided a friendly and professional property … More
★★★★★ 5/5
GoogleChris was very attentive and thorough throughout the whole process. Timeframes were clearly set and followed up to ensure the chain and overall process completed on time. Clear detailed communication across all parties within the chain, fed back thanks to Chris. Would highly recommend.
Adrian · 13 May 2020
Agent replied
Hi Adrian
Many thanks for taking the time to write this 5* review for Chris from our Flackwell Heath office. We're delighted to read that you were provided with a prompt … More
★★★★★ 1/5
TrustpilotNo response to emails - out of business?
I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.
DL · 8 October 2024
★★★★★ 5/5
GoogleWe purchased a property recently through Frost Partnership, Alex dealt with our purchase and was excellent throughout. A very calming influence in what was a stressful time for us. We could not recommend him highly enough!
Simon · 20 March 2025
Agent replied · 29 August 2024
Thank you so much for writing this excellent 5 star Google review for Alex from our Flackwell Heath Sales team. It was fantastic to read that he was a very calming influence and that you could not recommend him highly enough. We will pass … More
★★★★★ 5/5
The Trusted AgentHuge Thank You
.....to Chris Major and his team.
Chris was great and made the whole stressful time of moving less of a headache because he was efficient, friendly, helpful and a great communicator which is definitely needed in this situation.
When I set out on this daunting task of moving, Chris was the first agent I organised a viewing with and straight away, I was confident he would find what I was look for.
Highly recommend and Thanks again Chris,
Ann · 12 April 2019
★★★★★ 5/5
GoogleI originally signed up with the Frost office in Flackwell Heath as a previous reviewer stated how they helped them when the move got difficult and thought that could be useful, known our luck, As it turned out it was a good job we did go …
Darren · 13 October 2024
Agent replied · 21 March 2024
Hi Darren - Thank you so much for posting this amazing 5 star Google review for our Flackwell Heath Sales team, especially Alex, Naomi and Laura. We are delighted to hear that they were a great team and ensured your sale went through and … More
★★★★★ 5/5
GoogleWe have recently purchased a house via Frost and the experiance was amazing end to end. Laura Richards and the team were very professional, responsive and friendly to deal with. Would highly reccomend!
Nathan · 13 May 2022
Agent replied
Hi Nathan,
Thank you. That's fantastic to read; we're so pleased the Flackwell Heath team provided you with an amazing experience end to end, especially Laura Richards. We … More
★★★★★ 5/5
GoogleWe decided to appoint Frost in Flackwell Heath for the sale of our property and it was definitely the correct decision.
Naomi and the team were professional, responsive, proactive and kept me updated …
Alan · 20 March 2022
Agent replied
Hi Alan
Many thanks for taking the time to write this 5* review for Naomi from our Flackwell Heath Sales office. We are delighted to read that she and the team were … More
★★★★★ 5/5
GoogleA fantastic supplier - supportive and informative and worth every (not expensive) penny. Giving great value, support, up to date information and training to independent estate agents. Cant recommend them highly enough.
Wendy · 10 March 2026
★★★★★ 1/5
FacebookI was disgusting to have been calling the estate agents for days on end & find out it was all a waste of time! There is currently 2 adults and our baby living in a 1 bed private rent property. 1 additional adult will be living with us as soon as we find a 3bed house. I spoke to many people who took my details and explained that if we failed the credit check that we would need a guarantor. We found a reliable guarantor whom owns their own property, has worked all their life & is still working now. On day 5, I was told that I needed to find a "more lenient" estate agent as there would be nothing they could do for us. The reasons were;
I am on maternity leave (yet I was in full tome employment and I will be going back to work!)
That the additional person isn't 'blood family', although he has been like a brother to my fiancé for 15years!
My guarantor doesn't earn £52,000 a year!! Even tho the rent was only £1300 p/m
And also, because my partner has debts from his teenage years which he has cleared one, and is currently paying back the rest of them!
Disgusted that we have been penalised by an estate agent like this and I will not be recommending you to anyone! I do not claim anything what so ever and we always pay rent and bills!! Yet a reference from our current landlady, to clarify that, wouldn't be sufficent.
Personally, this is a 'snobby' establishment & obviously we are too common for you!
Disgusted!!
Charlotte · 31 March 2016
★★★★★ 5/5
GoogleI used Frost Flackwell Heath to put sell my house and I was lucky enough to have Alex has my Estate Agent ! He was fantastic .. honestly, would not have been able to sell and complete on our new purchase without his expertise and …
Jasdip · 13 October 2024
Agent replied · 21 March 2024
Many many thanks for posting this fantastic 5* Google review for Alex and our Flackwell Heath Sales team. We are pleased to hear that his expertise and assistance enabled you to complete your purchase and that he was always available to … More
★★★★★ 5/5
GoogleWe had great service from the Frost partnership from our initial contact through to exchange and completion. Everything was managed professionally and exceeded expectations.
Richard · 20 March 2023
Agent replied
Thank you so much for taking the time to write this 5* review for our Flackwell Heath Sales team. We are delighted to read that you received great service from The Frost Partnership from initial contact through to completion.We will pass … More
★★★★★ 5/5
GoogleHouse purchase through Alex at Frost was excellent. He was chasing up for all parties and totally on the ball. In hindsight wish I had used him for my sale as so helpfull. Definitely recommend.
Paul · 5 March 2025
Agent replied · 20 March 2026
Hi Paul - Many thanks for writing this fantastic 5 star Google review for Alex from our Flackwell Heath Sales team. It was great to hear that your house purchase through Alex at Frost was excellent and that you definitely recommend his … More
★★★★★ 5/5
GoogleThe Box Factory have been using Chat Heroes for a number of years. The service is great and evolves with our business to ensure we are giving a great service to visitors on our website.
They feel like an extension of our team and I would highly recommend them.
Jamie · 24 September 2025
★★★★★ 5/5
GoogleI found Khilan Shah and Shabnam Shah professional friendly and very helpful, thanks to you we managed to get the flat we live in today.
Arben · 5 June 2025
Agent replied · 5 June 2026
Thank you for taking the time to award us five stars, Arben. We are so pleased that you found our service to be professional & friendly. Please do not hesitate to get in touch if you require our services in the future. Best wishes,
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
