Every review we hold for the Finchley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving lived in the property managed by Ellis & Co over the last 3 years, I was so lucky to have an estate agent which is so responsive and on top of everything. Each problem experienced in the property was dealt it with by Ellis & Co professionally and quickly. During the pandemic Ellis & Co has also assisted to improve the term of my tenancy which I was very grateful. All in all, I would highly recommend to use Ellis & Co.
Liran · 13 July 2021
Agent replied
Thank you of your kind review it is much appreciated.
★★★★★ 5/5
TrustpilotFirst class service from Neil Shah
This is the second time we have worked with Neil Shah - who sold our property in West Finchley. Neil is fantastic, collaborative, knowledgeable, honest, hard working and always on hand to answer any questions. You can expect first class service from Neil - an all round good guy. Ellis and Co are highly recommend.
Ross · 18 October 2022
★★★★★ 5/5
GoogleI can't fault this team's performance in any way. They were professional, informative and patient in guiding my partner and I through a recent property purchase. We truly felt in safe hands with Neil Shah in particular through the buying process. He is diligent, efficient and extremely knowledgeable in his field. And we continue to get top class service from Neil's colleague, Nicki Loizou from the Lettings team. Great job!
Osama · 19 November 2024
★★★★★ 1/5
GoogleRude, patronising, sarcastic and inflexible. Dealing with this agency has been a nightmare from start to finish during our almost 2 year tenancy, and was a reason we decided to move. Our new estate agents have been a dream in comparison and it shows that there can be nice estate agents out there. They made every issue we raised with our old flat seem like it was our fault, even when it was things that were completely out of our control like a collapsed roof. The agent who dealt with our check out process was rude and sarcastic at every opportunity and caused us a lot of stress. We are young professionals who paid our rent early every month and still had to put up with this. In my opinion, I would avoid this estate agent as far as possible as the stress caused was not worth it. I’m sharing my experience to avoid other people going through what we went through.NegativeProfessionalism
Kamran · 27 June 2021
Agent replied · 26 June 2024
We are very disappointed to have seen your review and looked into this in detail with the branch and staff involved. From our review of the situation, we have seen correspondence from you during your tenancy which is contrary to your negative feedback which is actually complementary of our offices service. We appreciate when tenants want to break a tenancy agreement earlier without giving the correct notice and the landlord refusing their request this will always cause a negative response but this is not the agents fault. Your definition of a collapsed roof is also unfair. It was a leaking roof during lockdown which you were being called several times by our office late in the evening when you reported it which was temporarily covered the next morning and a full repair shortly after. That said we are always looking to improve our service whenever possible and are open to honest feedback and would like to take the opportunity for you to email finchley@ellisandco.co.uk with a suitable day and time for the Director to contact you.
★★★★★ 5/5
TrustpilotNeil Shah went above and beyond for my…
Neil Shah went above and beyond for my sister and me in our purchase. He advocated for our offer to be accepted, and was only a phone call or email away any time we had any issues, questions or concerns. He always got back to us super quickly, and I wouldn’t hesitate to recommend him to anyone looking for a good estate agent!
J · 16 May 2021
★★★★★ 5/5
TrustpilotProfessional, Proactive and Pleasure to deal with...
We recently bought our property which was on the market with Ellis & Co. Finchley. Costas, Khalid and the team were a pleasure to deal with, offered professional advise and worked hard to get a sale agreed for us, proactively pushing a quick exchange and completion. They made the whole process stress free, altogether an excellent service and would highly recommended. Thanks again to you all! Rosalee & Alber
Rosalee · 9 July 2019
★★★★★ 5/5
GoogleEllis & Co were highly professional and helped me find a great flat quickly and efficiently. Special thanks to Nicki for her attentive support and providing this option. Highly recommend!
Mohammad · 10 June 2024
★★★★★ 4/5
TrustpilotRecent Property Purchase with Ellis & Co
I recently purchased a property through Ellis and Co and was very happy with the service provided. Khalid and Neil were helpful throughout, providing a good link between myself, my solicitor, the vendor and their solicitor, ensuring we had everything signed and sealed within a tight time frame. I'd recommend Ellis & Co to those looking for a knowledgeable agent in the area.
Ben · 20 April 2021
★★★★★ 5/5
GoogleThe good and professional services that given highly pleased me and my wife. Especially I would like to thank Mrs.Nicki Loizou. She had too much helped us.PositiveResponsiveness, Quality, Professionalism, Value
Dogukan · 25 June 2021
Agent replied · 24 June 2024
Dear Dogukan, Thank you for your kind five star review. I am pleased we were able to assist you and you were happy with the service provided.
★★★★★ 5/5
TrustpilotAbove and Beyond!
Khalid, Neil and team consistently went above and beyond when assisting me in the sale of the flat. I would not hesitate to recommend them.
Daniel · 28 August 2024
★★★★★ 5/5
GoogleEllis & co Finchley has been a great agency to deal with, the team has been really helpful in finding us a property that matched our needs. We would highly recommend their service.
Joyce · 4 July 2020
Agent replied
Dear Joyce, thank you for you 5 star review and kind thoughts. I am pleased our team were able to help in finding you a suitable property. All the best.
★★★★★ 5/5
TrustpilotBest estate agent in finchley
A special thanks to Khalid for his professionalism and excellent service in helping us with the purchase of our flat. Always proactive and going the extra mile to make the purchase as smooth as possible. He is always contactable for advice and information. I would not hesitate in recommending Khalid and his team. In my opinion, the best estate agent in Finchley.
Abdul · 4 April 2021
★★★★★ 2/5
GoogleRecently rented a property through Ellis & Co. Myself and my wife were thoroughly disappointed with the service. I would recommend being especially careful with the information in the inventory report and take proof of pictures on entering the property. Ellis & Co are the only letting agent in 12 years of renting that has taken money out of my deposit.
Unfortunately the service between the lettings team (unprofessional and rude) and sales team (professional and polite) is like chalk and cheese.
Dan · 4 July 2020
Agent replied
Dear Daniel, I am sorry you have been disappointed with the service received from our lettings department. I can completely understand your dissatisfaction for deductions made due to cleanliness. As you are aware we use independent inventory companies and rely on their reports and act on our landlords instructions. As a company we do not make the decision to deduct any funds. Furthermore your deposit is held in an independent scheme which ultimately you had the right to challenge. If you would like to discuss this further please do not hesitate to contact me on 02083493131 and i will be more than happy to assist and involve the staff you are complaining about. Kind Regards. Khalid Ghani Director.
★★★★★ 5/5
GoogleWe have chosen Ellis and Co for our flat sale because 1) they’ve got high rating in review 2) statistics shows they had high ratio for the number of completion / the number of marketted compared to other agents. We are very pleased with their professional service. Khalid and Costas, thank you very much for being so patient, providing excellent service for our flat sale. Highly recommended.
C · 2 April 2019
★★★★★ 5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Khalid and Costas were knowledgeable, helpful, professional, courteous and friendly from the minute of our first interaction to the completion of my purchase. Always happy to help with any queries/questions, and facilitate the process, they made life very easy. I have bought/sold with Khalid for many years and he is immensely trustworthy, professional and customer oriented. There's no better agent in Finchley.
Lisa · 11 February 2019
★★★★★ 5/5
GoogleNeil at Ellis & Co played a huge part in getting us through a difficult chain and into the house we wanted. He was refreshingly transparent and honest with us every step of the process. Very grateful for his patience and advice along the way and really glad that he made it happen for us. I'd definitely recommend him and Ellis & Co to anyone in the area looking to sell or buy.
Simon · 20 November 2021
Agent replied · 7 April 2023
Thank you for your positive feedback it’s much appreciated. So pleased you were happy with the service.
★★★★★ 2/5
GoogleRecently rented a property through Ellis & Co. Myself and my wife were thoroughly disappointed with the service. I would recommend being especially careful with the information in the inventory report and take proof of pictures on entering the property. Ellis & Co are the only letting agent in 12 years of renting that has taken money out of my deposit. Unfortunately the service between the lettings team (unprofessional and rude) and sales team (professional and polite) is like chalk and cheese.
Dan · 30 March 2020
Agent replied
Dear Daniel, I am sorry you have been disappointed with the service received from our lettings department. I can completely understand your dissatisfaction for deductions made due to cleanliness. As you are aware we use independent inventory companies and rely on their reports and act on our landlords instructions. As a company we do not make the decision to deduct any funds. Furthermore your deposit is held in an independent scheme which ultimately you had the right to challenge. If you would like to discuss this further please do not hesitate to contact me on 02083493131 and i will be more than happy to assist and involve the staff you are complaining about. Kind Regards. Khalid Ghani Director.
★★★★★ 5/5
GoogleKhalid and Matthew were very helpful and quick to response with any queries. Great service and really appreciated!PositiveResponsiveness, Quality, Professionalism, Value
Shane · 11 June 2022
Agent replied · 10 June 2024
Really pleased to hear you were happy with our service. Thank you for your kind review.
★★★★★ 5/5
GoogleAbsolutely professional and thorough. Can honestly say that Nicki was one of the best estate agents I have dealt with. Highly recommend!
Lavinia · 30 March 2022
Agent replied
We sincerely appreciate your positive review and are please Nicki was able to assist you.
★★★★★ 5/5
GoogleWe have recently completed for a property in Finchley Central, we were lucky to have/meet Neil in particular at Ellis and co.
He was responsible, responsive and his communication was also remarkable between us and seller’s solicitor. All process took as little of two months and a half. God bless you and we wish you all the best in your life and your career.
You are brilliant.
Regards
Reza
Oliver · 3 April 2022
Agent replied
Thank you for such great feedback. We are pleased Neil was able to assist you and offer an excellent service.
★★★★★ 5/5
GoogleWe have recently completed for a property in Finchley Central, we were lucky to have/meet Neil in particular at Ellis and co. He was responsible, responsive and his communication was also remarkable between us and seller’s solicitor. All process took as little of two months and a half. God bless you and we wish you all the best in your life and your career. You are brilliant. Regards Reza
Oliver · 30 March 2022
Agent replied
Thank you for such great feedback. We are pleased Neil was able to assist you and offer an excellent service.
★★★★★ 5/5
GoogleSince the first day that i walked into the Ellis & Co Estate Agents in Finchley Central Nicki has went the extra mile for me to find me the right property, Three years on and still she never hesitates to help me no matter what question or issue that i might have. she is the friendliest and most helpful estate agent that i had the pleasure to meet and I'm sure that she is always more than happy to help the tenants such as me with everything that we might need.
Ash · 5 July 2019
Agent replied
Dear Ashkan Thank you for your kind words and five star review. Likewise we appreciate dealing with you also as you have always been very understanding.
★★★★★ 5/5
GoogleNeil at Ellis & Co was instrumental in the purchase of our first property despite all obstacles encounter up chain. He is pleasantly transparent and proactive, at the same time offering excellent advices to the loads of queries we have (and we aren't the commission paying party). He is the agent you want to have no matter you are buying or selling. Definitely recommended.PositiveResponsiveness, Quality, Professionalism
Ricky · 14 July 2022
Agent replied · 7 April 2023
Very kind of you to leave such a positive review. Thank you.
★★★★★ 5/5
GoogleExcellent service from both Khalid and Neil Extremely professional, always on hand to answer queries and always willing to go that extra mile Would highly recommend
Rachel · 30 March 2021
Agent replied
Dear Rachel, thankyou for your 5 star review its much appreciated. You were a pleasure to deal with and we are so pleased for you and your family. All the best. Khalid
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