Ellis & Co Finchley reviews

★★★★★ 5/5

Trustpilot

High quality service and support

The services provided from Ellis&Co in Finchley Central are very professional and high quality. Nicki Loisou is the property manager that we communicate with since the day we moved in Finchley. She is very helpful and professional, supportive and willing to give you any advice you need. I know that anything I need Nicki is the right person to talk to, I even recommended her to a friend of mine when she was looking to rent a property.

Aliki · 22 August 2018

★★★★★ 5/5

Google

"Results Not Promises", proclaims the sign outside Ellis and Co Finchley. It's been there a while. I knew that in this case, there is indeed truth in advertising, because Khalid, Ellis & Co's owner, sold me my first ever little flat in Finchley way back in 1997 (for £59,999; how times change), when he was Senior Negotiator, and subsequently let it out short-term when I needed it. Fast forward to the end of 2014 and I came up with the mad idea of selling my flat, and buying somewhere smaller, outright, with the profit. There was only one man I was going to count on for this life-changing mission. With his trademark grin, Khalid agreed that it was so crazy, it just might work. No sales talk. No daft promises. Just realism, solid advice, and easily the most professional set-up I have encountered on my property selling/buying journey. I had spoken to all of the major estate agents in the area and with all due respect to them - some are excellent, others less so - none of even the very best could match Ellis and Co. All I was hearing was the usual sales talk: you need to sell before the election; criticising other agents; we can get XYZ money for your flat. One shoulder pad-wearing shyster even got my name wrong. And so it began. As you'll no doubt be aware, selling a leasehold flat in England is one of the three major life stressors (bereavement and divorce being the others). Unfortunately, this sale was even more complicated and stressful due to lease changes, involving freeholders and other solicitors. It ended up being utterly horrendous; our buyer pulled out on contract exchange day, leaving me with debts incurred due to legal fees. I was close to walking away, wondering how I was going to pay off my incurred legal fees. However, I knew that I had the right agent, and Khalid - together with Hiran and Steve - provided the ultimate in professionalism, humour, calm and sound advice to navigate the storm. Not once did I ever doubt that Khalid, the man I've referred to as "The Jedi Master of Estate Agents" would come good. Things became even more difficult once Khalid found another buyer, and I was doubtful all the way up to exchange but once again, I was given very sound advice, which helped to keep me composed enough to see everything through. Of course, I was helped by a very good solicitor; but Khalid was in many ways the liaison between me and my buyer; the point of the spear. When we finally exchanged, as is often the way in long, difficult and stressful experiences, there was very little euphoria, but in the moments after exchange and completion, and as my new-found freedom sinks in, I feel hugely appreciative towards Khalid and his team; it really was a genuine pleasure to pay their commission, and to bring them a bottle of fizz and some chocolates after. Though I have found a flat via another agent, Khalid still to this day has offered me his advice on anything to do with the purchase. As my friends have said (it got to the point during this 10 month experience that they were asking after Khalid when I spoke to them), it shows that although Khalid is a highly astute businessman, he also a geniunely very kind, pleasant and decent man. If there comes a time when I have to sell or if I choose to let out my new flat, even though it's out of Ellis & Co's catchment area, I will insist on them handling my dealings. Estate agents have a mixed (and often wrongly maligned) reputation; Ellis and Co Finchley are not a bunch of sales people - they are property professionals who unlike some agents WILL return your calls and emails, and WILL do what they say they are going to do. I have been on the end of what I can only describe as blatant lying by some agents, and it is staggering what a difference there can be in quality. So save time - call Ellis and Co in Finchley. So in all, obviously I wouldn't hesitate in recommending this crack team of fantastic, knowledgable professionals and their charismatic leader; in fact, the only reason I'm giving them five stars is because I can't give them six. Terrific.

Northern · 31 March 2016

★★★★★ 5/5

Google

"Results Not Promises", proclaims the sign outside Ellis and Co Finchley. It's been there a while. I knew that in this case, there is indeed truth in advertising, because Khalid, Ellis & Co's owner, sold me my first ever little flat in Finchley way back in 1997 (for £59,999; how times change), when he was Senior Negotiator, and subsequently let it out short-term when I needed it. Fast forward to the end of 2014 and I came up with the mad idea of selling my flat, and buying somewhere smaller, outright, with the profit. There was only one man I was going to count on for this life-changing mission. With his trademark grin, Khalid agreed that it was so crazy, it just might work. No sales talk. No daft promises. Just realism, solid advice, and easily the most professional set-up I have encountered on my property selling/buying journey. I had spoken to all of the major estate agents in the area and with all due respect to them - some are excellent, others less so - none of even the very best could match Ellis and Co. All I was hearing was the usual sales talk: you need to sell before the election; criticising other agents; we can get XYZ money for your flat. One shoulder pad-wearing shyster even got my name wrong. And so it began. As you'll no doubt be aware, selling a leasehold flat in England is one of the three major life stressors (bereavement and divorce being the others). Unfortunately, this sale was even more complicated and stressful due to lease changes, involving freeholders and other solicitors. It ended up being utterly horrendous; our buyer pulled out on contract exchange day, leaving me with debts incurred due to legal fees. I was close to walking away, wondering how I was going to pay off my incurred legal fees. However, I knew that I had the right agent, and Khalid - together with Hiran and Steve - provided the ultimate in professionalism, humour, calm and sound advice to navigate the storm. Not once did I ever doubt that Khalid, the man I've referred to as "The Jedi Master of Estate Agents" would come good. Things became even more difficult once Khalid found another buyer, and I was doubtful all the way up to exchange but once again, I was given very sound advice, which helped to keep me composed enough to see everything through. Of course, I was helped by a very good solicitor; but Khalid was in many ways the liaison between me and my buyer; the point of the spear. When we finally exchanged, as is often the way in long, difficult and stressful experiences, there was very little euphoria, but in the moments after exchange and completion, and as my new-found freedom sinks in, I feel hugely appreciative towards Khalid and his team; it really was a genuine pleasure to pay their commission, and to bring them a bottle of fizz and some chocolates after. Though I have found a flat via another agent, Khalid still to this day has offered me his advice on anything to do with the purchase. As my friends have said (it got to the point during this 10 month experience that they were asking after Khalid when I spoke to them), it shows that although Khalid is a highly astute businessman, he also a geniunely very kind, pleasant and decent man. If there comes a time when I have to sell or if I choose to let out my new flat, even though it's out of Ellis & Co's catchment area, I will insist on them handling my dealings. Estate agents have a mixed (and often wrongly maligned) reputation; Ellis and Co Finchley are not a bunch of sales people - they are property professionals who unlike some agents WILL return your calls and emails, and WILL do what they say they are going to do. I have been on the end of what I can only describe as blatant lying by some agents, and it is staggering what a difference there can be in quality. So save time - call Ellis and Co in Finchley. So in all, obviously I wouldn't hesitate in recommending this crack team of fantastic, knowledgable professionals and their charismatic leader; in fact, the only reason I'm giving them five stars is because I can't give them six. Terrific.

Matt · 28 March 2016

★★★★★ 5/5

Google

2023: After the years I came back to this establishment. Very adequate and cleanly communicating personnel. No rush, yet it all went quick and smooth. Nicki, the letting agent, is still around, already for 16 years! she was very helpful and open. My ex-landlord advised to go to Ellis and Co for best service in Finchley, and I completely agree. 2016: Renting the flat through this agency. Exceptional service. Respect to Nicki!

Алексеев · 16 March 2023

★★★★★ 5/5

Google

Neil Shah was instrumental in the purchase of my first flat with my sister. He went the extra mile for us as buyers and was always available and responsive., taking a lot of stress out of the process.

Naomi · 18 May 2021

★★★★★ 5/5

Google

On behalf of my uncle, a truly pleasant and efficient service with extent knowledge of the local area. In particular Nicki in the Finchley Central branch. I'll be sure to use the agents again upon my next move, purchase or sale.

Matthew · 22 August 2020

★★★★★ 1/5

Google

The worst and least professional letting agent ever. WOW!!! Such a weird claim!! You had NO direct communication with me??!!! Do you wanna me take screenshots of some of the emails I sent you to just remind you how unprofessional you were? I can even upload the emails you sent me asking to remove my review!! After 1 year I am still angry with you. We rented a property with the help of one of your competitors in Finchley and we can easily see the difference. Sorry, but you are not doing a good job!!

Negar · 4 May 2022

★★★★★ 5/5

Trustpilot

I want to give a big thanks to Nicki

I want to give a big thanks to Nicki - she was so helpful and friendly. She made sure everything ran very smoothly. The communication between all the parts involved was very efficient and the renting process was surprisingly good and quick. I am very pleased to have had such a positive experience, very happy with the professionalism of the agency and their staff.

Nesli · 5 April 2022

★★★★★ 1/5

Google

Ellis & Co Finchley office is an absolute nightmare to work with. They lack basic problem solving skills, usually unavailable & lack integrity which is the most important aspect of the sector. Contrary to their google reviews, their reviews on Trustpilot are deservedly low - which is clearly a proof that they collect as many top reviews as they can from their own circle of friends. This is typical practice by estate agents, especially the much less-reputable ones like Ellis & Co.

Enes · 20 August 2024

★★★★★ 5/5

Google

It was our first time buying and Khalid and Costas ensured that the process went as smoothly as possible. Khalid was very helpful in providing advice and timelines. Service was great, never had a problem contacting them and would definitely recommend.

Victoria · 19 April 2020

★★★★★ 5/5

Google

Neil was a first class operator and man of his word. I am truly grateful for his work driving through what was a complex property sale.

Andreas · 19 November 2024

★★★★★ 5/5

Trustpilot

Invaluable support for our school

Massive thanks from all of us at Tudor Primary to Khalid Ghani and the Ellis & Co Finchley branch for supporting our school. Without your generous donations we wouldn’t be able to put on the fundraising events that we do and give back to the school and buy much needed resources for our children. We had a great summer fair, slimed a teacher, did a colour fun run, then watched the England game. The perfect day.

Catherine · 9 July 2018

★★★★★ 5/5

Trustpilot

Patient, helpful, knowledgeable

Neil Shah and his colleagues were professional, and we really could not have asked for a better agent. Neil is fantastic, collaborative, knowledgeable, honest, hard working and always on hand to answer our questions and gave the best advice for our interests. You can expect first class service from Neil and all round good guy. Highly recommend.

Irena · 8 December 2022

★★★★★ 5/5

Google

Great Agents to deal with. Neil & Khalid made our purchase very seamless and were around for any questions or advice we had. They really stood for us and helped fastrack the sale wherever possiblePositiveResponsiveness, Professionalism

Saarthak · 28 May 2021

★★★★★ 5/5

Google

Neil & Khalid were excellent - we found them to be honest, straightforward and to the point - they helpfully guided us through the selling process.

Neil · 10 October 2022

★★★★★ 5/5

Google

We have recently rented a property through Ellis and Co and the service we received was excellent. We had a few issues with our referencing but they put in the work to get it resolved. Nicki was amazing the whole way through.

Johnny · 20 April 2019

★★★★★ 5/5

Google

Mr Ghani, provided high quality service that felt more family than business. We found Khalid to be trustworthy, straight foward, tranparent, willing to accomodate our worries, allowing us to visit the property several times to help us make the right decision for us and intervened when needed to prevent problems. The purchasing process was made much easier than in any other previous experience. Impressed and happy as we are now in our new home.

Sunil · 20 April 2019

★★★★★ 5/5

Google

I couldn't have had better service. Khalid worked incredibly hard to assist us with a number of problems - he went out of his way to ensure the best outcome. John McClearyPositiveResponsiveness, Quality, Professionalism, Value

John · 25 May 2021

★★★★★ 5/5

Google

Thanks to Nicki for her prompt response and swift action in resolving our flat issues. Much appreciated!

Sj-life · 28 February 2025

★★★★★ 5/5

Google

Nicki was very helpful and responsive for all the questions that we had during the move in. She helped us decide our new place was right for us by facilitating a second viewing.PositiveResponsiveness, Professionalism

Bruce · 7 June 2021

★★★★★ 5/5

Trustpilot

Trustworthy and flexible

Mr Ghani, provided high quality service that felt more family than business. We found Khalid to be trustworthy, straight foward, tranparent, willing to accomodate our worries, allowing us to visit the property several times to help us make the right decision for us and intervened when needed to prevent problems. The purchasing process was made much easier than in any other previous experience. Impressed and happy as we are now in our new home.

Sunil · 8 July 2018

★★★★★ 5/5

Google

Excellent, professional service. Nicki is simply the best! They found us a beautiful place in record time and our onboarding was delightful. Thank you so much!

Abi · 8 October 2024

★★★★★ 5/5

Google

We used Ellis and Co for temporary accommodation. Nicki and her team were amazing, professional service with a caring side. There were a few issues but all were resolved quickly and with zero impact to us. Thank you!

Krisha · 19 April 2020

★★★★★ 5/5

Google

Neil and Khalid were very professional and responsive. We were very grateful to how considerate and communicative they were during the entire process. Wouldn’t hesitate to recommend working with them.

Robert · 9 January 2022