Every review we hold for the Finchley Central office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotMy experience with Martin Gerrad was…
My experience with Martin Gerrad was good Gary & Mamun were very professional & on point from beginning to end.Only issue I had was that the % rate was to high.
Mary · 9 June 2023
Agent replied · 4 July 2023
Dear Mary, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
GoogleI recently purchased a BTL property through Martyn Gerrard and I dealt with Marlon, who helped facilitate the process.
From the initial viewing through to completion he was present at every step of the transaction and made sure that the process was as seamless as possible, for both myself as the buyer and the seller.
Marlon is very personable and transparent in his approach, making him a joy to deal with.
If you are buying or selling a property, I would highly recommend reaching out to Marlon and the rest of the Martyn Gerrard team.
Alex · 30 April 2021
★★★★★ 5/5
TrustpilotHad a really great experience buying a…
Had a really great experience buying a house through Martyn Gerrard. I dealt with Jatin who was very professional and accommodating and was an absolute pleasure to deal with. Would highly recommend working with them.
Lewis · 23 January 2023
Agent replied · 18 September 2023
Dear Lewis. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Finchley Central office wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotAmazing team, Adam especially
Adam was great and helped us a lot with the challenging process of finding a property in London while we were outside the UK. He was kind, informative, honest and extremely helpful. All of the team members were great and I am very thankful for this experience.
Corrin · 30 May 2024
★★★★★ 5/5
TrustpilotExcellent service provided by Sasha…
Excellent service provided by Sasha Vrba at Martyn Gerrrard Block Management. I emailed in an urgent request for an insurance cover amendment and ground rent statement and Sasha was very responsive and professional which proved a welcome change from a number of other managing agents i've dealt with. Thank you Sasha and keep up the good work!
Keir · 2 November 2023
★★★★★ 5/5
Trustpilot100% would recommend!
After struggling for months to find a property in London the team at Martyn Gerrard were so helpful and quickly assisted with finding us a flat. From start to finish the service they provided was outstanding. Excellent communication, quick response times, and friendly and happy attitudes. A massive thank you to Suraj, who from the beginning was extremly helpful and made the experience so much easier. Would 100% recommend!
Alice · 7 November 2022
★★★★★ 5/5
GoogleWe had an amazing experience with Raphael from Martyn Gerrard when purchasing our first property in London. Raphael was incredibly kind, patient, happy to help out with any minor issues or even with things outside the scope of his work, was always on top of everything, chasing the right people to speed things up, always available to talk! All in all, we're very happy and thankful, as buying a place in London is a very tough process. Thanks Raphael!
Simona · 8 June 2021
★★★★★ 5/5
TrustpilotVery grateful! Thank you Emily!
I called in just to get some advice on the market now with the cost of living increase as well as gain insight to general information about buying a first property, and I feel incredibly informed. I spoke with Emily in sales, and she answered every one of my questions above and beyond what I expected and even offered to find out more information for me on her own time. I’m excited to working further towards my goal of finding/buying my first home, and I know exactly who I will be speaking to!
Raya · 18 April 2023
Agent replied · 4 July 2023
Dear Raya, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotAn excellent and smooth process
We had the pleasure of having Shuhan as our estate agent, and his service was nothing but perfection. He was very efficient with providing updates each step of the way, honest with the process and always available when we needed information. If Shuhan was not available then Andy was also efficient with getting in touch to update us.We appreciate the help that was provided, and if anyone is to have Shuhan as an estate agent just know that you are in good hands!
Chantel · 2 March 2021
★★★★★ 1/5
GoogleIf I could leave 0 stars I would. Agents lied to me when I bought a flat along with the seller. Incredibly disappointed and would never recommend the Finchley team. They were also rude throughout the process. Just the worst really. So many better and more trustworthy agents in the Finchley area, I would not bother with these people.
Kat · 2 August 2024
Agent replied · 25 August 2024
Hi Kat. We are disappointed to receive a 1 star review from you. You didn't raise any concerns during the sale but we appreciate that obviously something went wrong with our service, although we're not sure where. We also don't understand … More
★★★★★ 1/5
GoogleNever don't trust them warm welcoming before deal 100% change after.
I have bad experience with this company.
One way deal Thay don't care about tanent. I've been 2 years with that company every single year increase rent. I payd £1750 For 2 bedrooms second floor no parking no lifts and thay asked me for £2000 I tried to have offer for any p but they didn't accept and asked for London IP on top of rent. I moved and they put flat on market for £1900.
I had liking on kitchen we reported after tow months and many time complaining and call sorted out. That time we pay full amount for rent. Now thay asking my £1000 for little scratches in wall .
Mojtaba · 16 April 2023
Agent replied · 30 April 2023
Dear Mojtaba,
At Martyn Gerrard, we take pride in delivering a professional and dependable service to our valued clients. It is with regret that we learned of your recent negative experience. We empathize with your frustration regarding the rental price hike, as many other Londoners are also facing similar challenges. However, it is important to note that this factor is determined by the landlord and not the property management team.
We understand your desire to address this matter further, and we would be glad to assist you in any way possible. Please feel free to contact us at ho@martyngerrard.co.uk, and we will do our best to resolve this issue to your satisfaction.
★★★★★ 1/5
TrustpilotMoved in just about a week ago and have…
Moved in just about a week ago and have had boiler problems since the beginning. Agent was sharp and unhelpful on the FIRST DAY and said we would be charged if someone came out and the boiler was fine. They sent us a link to a manual and that was it. We've been without hot water for days now and I have to chase the property manager each and every time we need to know something including when the plumber is coming and what they're doing. This was over the coldest days of the year so far! Ridiculous...
VP · 10 February 2021
★★★★★ 5/5
TrustpilotUmit has been great in keeping me…
Umit has been great in keeping me updated in finding me a buyer. He is always super cheerful and happy to give me his time to fully explain what is going on.
Mrs · 6 April 2023
Agent replied · 4 July 2023
Dear Mrs Pakan, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
★★★★★ 5/5
TrustpilotAdriano was a pleasure to deal with
Adriano was a pleasure to deal with. Nothing was too much for him and his customer care sets him apart from even the better agents I’ve dealt with in the past.Highly recommend!
Alexei · 30 March 2023
Agent replied · 4 July 2023
Dear Alexei, Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.Our Southgate office wishes you the best of luck and looks forward to working with you again in the future.
★★★★★ 5/5
TrustpilotDeclan was fantastic to deal with
Declan was fantastic to deal with. He achieved an offer we were happy with one our home. Although he didn’t find us a home, he remained helpful and professional throughout the process and managed our sale to the point of exchange; he was always contactable. Huge thank you once again. Alex
Alex · 18 February 2024
★★★★★ 5/5
TrustpilotMet my expectations of professionalism
I was looking for a professional and helpful agent to sell my property and am pleased I chose Martyn Gerrard. It’s not been the easiest housing market conditions but throughout the process I was pleased with the high level of effort and energy that Raphael and team put in. I would highly recommend them to anyone else who is looking to sell their property in this challenging time.
Angela · 26 October 2022
★★★★★ 1/5
TrustpilotWe put our house in whetstone on the…
We put our house in whetstone on the market last year. After getting a few valuations i was thinking about using martyn gerrard however the agent did not like the price i was lookibg for and basically ghosted me... This was a real shame as i have dealt with this agent before (when phillip thompson worked in finchley central) they should not act like this. Disappointing as i think they have gone down hill since the old man had died
Rachel · 10 March 2023
Agent replied · 4 July 2023
Dear Rachel. Martyn Gerrard prides itself on providing a professional and trustworthy service, we are truly sorry to hear about your negative experience. If you would like to take this further, please contact us at ho@martyngerrard.co.uk and we would be happy to assist.
★★★★★ 5/5
TrustpilotAnnie was absolutely brilliant
Annie was absolutely brilliant. She went above and beyond and spent time giving us regular updates and helping mediate any issues with a happy and cheerful attitude. She was brilliant with listing and great showing people around our property. Every time I started to wonder what was happening she would call or message without me ever having to be in touch or remind her of anything.
Mairi · 29 December 2022
★★★★★ 5/5
TrustpilotPaul and Ram were very helpful.
Aranya · 1 October 2024
Agent replied · 25 October 2024
Hi Aranya, thank you for the happy review.
★★★★★ 5/5
TrustpilotMr Erhan was very cooperative and…
Mr Erhan was very cooperative and helped us to get our contract done for the flat we rented .hope to see such experience in future in the further steps of renting the flat
Pallabi · 25 January 2023
Agent replied · 18 September 2023
Dear Pallabi. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Whetstone office wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotBrilliant service!
Couldn’t have asked for a better service! This is my first time properly renting a flat, and I was welcomed with a friendly, flexible & attentive service from Erhan, who made sure to keep in consistent contact with me throughout the process, providing every update he could. Erhan is a 100% genuine, helpful agent who made me feel very comfortable; I couldn’t recommend him more :)
Emily · 20 December 2022
★★★★★ 5/5
TrustpilotDaniel was incredibly helpful and…
Daniel was incredibly helpful and brilliant to work with. He had great knowledge of the local area and we wouldn't hesitate to work with him again or recommend him to others.
Ashley · 28 March 2023
Agent replied · 4 July 2023
Dear Ashley, Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotMy partner and I had a great experience…
My partner and I had a great experience with Martyn Gerrard and especially Yasemin Yilmaz. She answered any questions we had promptly and made the process of finding a property, putting in an offer and everything after that very smooth. We would definitely recommend her as an estate agent.
Khadisha · 13 March 2024
★★★★★ 5/5
TrustpilotErhan is a great communicator…
Erhan has been great with keeping me up to date with my property search. The search goes on but I know Erhan will keep me informed with any new properties.
Ferizaj · 25 April 2023
Agent replied · 4 July 2023
Dear Ferizaj, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
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