Trusted Agent profile · Filton
★★★★★
1,834 reviews across 2 platforms
8 Gloucester Road North, Bristol, BS7 0SF, Filton, BS7 0SF
Part of Ocean, see every office.
Ocean's office in Filton, at 8 Gloucester Road North, is rated 4.8 out of 5 across 1,834 reviews on two platforms, including 307 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Ocean Filton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Filton.
Every review we hold for the Filton office, from every platform, shown as written. First names only.
5/5
TrustpilotExceptional service
Jasmin has provided exceptional service with our recent rental application. All the way through the process she has been extremely responsive and helpful. We are confident that the service from Ocean Estate Agents southville will be just as excellent moving forward.
5/5
TrustpilotVery diligent service under difficult circumstances
Olivia worked well beyond the call of duty to complete what was a very tricky and stressful transaction for us.
5/5
TrustpilotTommy was very helpful and friendly…
Tommy was very helpful and friendly through the process of renting a flat. We had a few problems with the referencing agency but Tommy worked to come up with alternative solutions. Having had poor experiences with estate agents in the past, I would use Oceans again to find another property with confidence.
5/5
TrustpilotFrom viewing the property my wife and I…
From viewing the property my wife and I , we really liked it and started the application straight away. Tommy was the agent who showed us around. Tom was professional and patient to take us around. After we had application accepted Tommy kept us up to date and was awesome throughout. Highly recommend Ocean
5/5
TrustpilotIt was a perfect experience
It was a perfect experience. William Jenkins in charge of viewing me the property. I have to say William is a professional and patient Lettings Negotiator. He consistently went above and beyond, promptly addressing my concerns and ensuring that every step of the property search process was handled with utmost care precision. His timely communication made the entire experience seamless and stress-free. Many thanks for William and Ocean this professional team.
5/5
TrustpilotProfessional and friendly service, taking the stress out of the mortgage aspects of purchasing a property.
All the team I had contact with were brilliant. My purchase wasn't the smoothest but Victoria, Tracey and Claire were all excellent and never made me feel like I was bothering them with all the issues I ended up coming to them with. When my mortgage offer was about to expire they were quick action an extension and help me get the purchase over the line. I highly recommend the service.
5/5
TrustpilotLuigi is brilliant!
Luigi was brilliant and gave us full information about the mortgage options. He contacted us in plenty of time so we could consider our options. He even found us a lower rate closer to our mortgage date and switched us to that one. 5* service, thank you!
5/5
TrustpilotWould highly recommend!
Our experience with the Ocean Estate Agents Conveyancing team was brilliant. They guided us through a tricky legal process with clear communication and support at every step of the way. They were responsive and efficient and we felt like we had a very personalised service. We were especially impressed with the Dashboard with the ability to submit documents online. This made the whole process more clear and transparent.
1/5
TrustpilotTerrible estate agents
Terrible estate agents, the house we rented had a leaking roof from the start of the tenancy up until the day we left. 10 Months of showing countless builders the same issue. even had the cheek at one point to say it had been fixed. gave it the classic sorry the repair was unsuccessful. asked to show proof countless times... no response obviously. i feel sorry for the landlord as no doubt he was being charged for repairs that were not getting done. now onto the deposit return. 6th week and still no funds even tho the landlord has agreed to give us the whole lot back. good on him. They only respond if you tell them your going to take action.I said i would go to TDS as they do not reply to emails and was getting fed up. There response was they have 3 months to return it and actively tried to get me not to raise a dispute with TDS as it would take 7-8 months and would be in my interest to resolve with them. BEWARE false information. This is an absolute crock and when i spoke to TDS they were quite shocked that this advice was given. for any new tenant reading this if you dont raise a dispute with tds within 3 months then you cant raise one at all. so clearly trying to get me to go over the time frame deliberately. i can see from all the other bad reviews there going to respond about how great they are and everyone else is the issue but i can assure you ive dealt with many estate agents and this one is shocking. maybe if they replied to emails in the same fashion as these reviews the 1 stars wouldn't exist..
Thank you for your comments, please be assured they have been taken in good faith. Ocean Letting and Management is Bristol’s largest independent letting agent, managing thousands of properties across the city. It is therefore imperative that our teams prioritise both landlord and tenant care at all times. Customer service of only the highest standard has been fundamental to Ocean for 40 years.We regret that you did not receive the expected level of service on this occasion. There was a mistake in the deposit payment process that caused a delay, this has now been resolved. We also acknowledge that the information we gave you about TDS was factually correct but not clear enough and without sufficient context. We have used this as a learning opportunity for specific team members and provided them with further training and guidance. We will monitor their performance to ensure they meet our standards.Regarding the roof, it was the landlord’s preferred contractor, work had proven to be insufficient, and this was unfortunately beyond our control. A 2nd contractor has now been appointed and work scheduled. As we agreed, the work will be done when the property is empty, because it will affect the living space. We thank you for your patience and understanding on this issue, and we wish you all the best in your new home.Ocean
5/5
GoogleVery pleasant company to deal with, especially helpful were Julie and Mikka, throughout the whole process communication was great and very efficient
5/5
TrustpilotThanks to Joe
Joe at Ocean dealt with the initial stage of our sale and valued the property very accurately so a buyer was found within two weeks, which was great. Communication with Joe was speedy, friendly and helpful. Things got a bit more complicated when we moved to dealing with the legal stage, but even so the whole sale was completed within the expected time-frame. Very satisfied.
5/5
TrustpilotJemima was brilliant
Jemima was brilliant throughout the entire process. I have had nothing but problems with other estate agents being unreliable and not following up with what they said they would do. The experience I have had this time with Jemima has been the complete opposite and has relieved so much of the stress of moving. I can’t thank you enough for that!
5/5
TrustpilotI was very impressed with the service.
I was very impressed with the service I received from this company. Mrs Linda Cox was the conveyancer handling my account. She informed me every step of the way as things developed. I found the charges I was invoiced for, were very reasonable. I would certainly recommend this company to others.
5/5
TrustpilotGreat experience, friendly and knowledgeable staff
Chantelle and all the other staff I dealt with in the lead up to moving into my new property could not have been more helpful. Chantelle was friendly, knowledgeable and wad prompt in replying to my queries, which led to me obtaining mt dream flat. I'm extremely grateful to her and the rest of the Ocean team.
5/5
GoogleHad my property on with another agent for more than two months - errors in floorplan, location, no feedback after viewings and only one very low offer. Changed to Ocean, Tom Bolshaw; he got it online in a few days and just 2 days after it went live I agreed an offer which is £25k higher than the previous agents had achieved in more than 2 months. Thoroughly recommend Ocean, especially Tom Boshaw.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotIt could have been better if we had…
It could have been better if we had clarity on the steps we need to go through ahead of starting the process. We were misguided that an excess of £30k could be withdrawn along with the remortgaging process for house improvements but ended up with a lot of confusion when HTB did not accept that, HTB came up with a lot of hidden steps involved in the process when we directly contacted them, which we felt we could have planned the timeline better if we known this earlier. We contacted Ocean Estate Agents roughly 6 months prior to our current mortgage's expiry, but still ended up completing the remortgaging 18 days late, after going through the mental trauma of having to get the work done by ourselves being the middle man for HTB Lenvi and Enact, to get the series of mistakes and wrong information corrected.
Thank you for your feedback. Whilst we absolutely appreciate your frustrations, we do however have to make clear that on this occasion, we were unable to expedite your case via Enact. We did in fact obtain your mortgage offer on the 27th of April, within 3 working weeks. Unfortunately, we faced extraordinary delays due to Enact providing incorrect paperwork, constant errors & their failure to obtain required information from the HTB Organisation Lenvi. This was unfortunately out of our control Ocean Mortgages makes every effort to ensure the smoothest of applications, arrangements and approvals as can be seen by the many positive reviews here on Trust Pilot. We are sorry our team were unable to ensure a seamless application of this occasion.
5/5
TrustpilotEmily kept us updated and fully…
Emily kept us updated and fully informed throughout the whole process a pleasure to deal with highly recommended
5/5
TrustpilotSold our mums house within a week
Sold our mums house within a week, we actually got far more than we expected thanks to the excellent marketing and service provided. Very helpful with advice when considering offers, a totally professional service provided by Steve Clarke and his team.Also many thanks to Ocean Lawyers with a speedy efficient conveyancing service.Steve, Mark and Linzi
5/5
TrustpilotTracey Green
Having just completed my first re-mortgage, I want to give a massive shout out to Tracey Green who has been extremely helpful throughout the process and has kept me updated at all times. Her and the Ocean mortgages team have been superb - I would 100% recommend them.
5/5
TrustpilotAndrew
Andrew, Eddy and Ollie were fantastic from start to finish. They were easy to communicate with, professional and got the job done. Andrew helped a lot post sales which meant we completed within 3 months (and we were part of a chain). Thank you so much to the team - would definitely recommend.
5/5
TrustpilotFantastic service and a great team
Fantastic service and a great team, always happy to help and give advice, guided us through the selling process with care and understanding A very big thank you to Ashleigh, Jenny, Tom and Claire and the rest of the team, would definitely recommend them, Mandy and Martin
5/5
TrustpilotI’m not a fan of selling houses..!
I’m not a fan of selling houses..!What a pleasant surprise to be calmly guided through the process by Melissa. I was advised about market conditions and pricing, given a sales strategy and Bingo! SOLD….. With the support of Steve, Mike and Emma my Journey was easy. Thank you all for a terrific effort.
5/5
TrustpilotThe team at ocean were professional
The team at ocean were friendly, professional, competent and so very helpful with our house purchase. Jason was always quick to respond to our queries and went out of his way to make sure our purchase went smoothly. We dealt with many estate agents whilst house hunting and ocean are by far the best! An all round great experience.
5/5
TrustpilotVery helpful staff
Very helpful staff, thanks to Jemima and James for making the process extremely straightforward.
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Tell us what you need and we'll put you in touch. Ocean Filton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Filton.
