Trusted Agent profile · Filton
★★★★★
1,835 reviews across 2 platforms
8 Gloucester Road North, Bristol, BS7 0SF, Filton, BS7 0SF
Part of Ocean, see every office.
Ocean's office in Filton, at 8 Gloucester Road North, is rated 4.8 out of 5 across 1,835 reviews on two platforms, including 307 Google reviews rated 4.9.
Every review we hold for the Filton office, from every platform, shown as written. First names only.
5/5
TrustpilotUsed Ocean solicitors for our first time purchase…
Used Ocean solicitors for our house purchase, and cannot recommend them enough. Ashleigh was really attentive and quick to our questions, and spotting potential issues with our purchase ahead of time. They were also extremely helpful when our first house purchase fell through, and very sympathetic.Definitely recommend them as a first time buyer.
1/5
Trustpilot40-50% rent increases
40-50% rent increases to all the properties in my block of flats, overnight, and Section 21s issued to all the people who queried the legality or tried to negotiate. Some people lived in the building for over 10 years. Absolutely gutted. Months and months to complete repairs. Really bad peopleEdit: I was not offered a 10% discount, I was given an eviction notice when I tried to negotiate. What they have replied with isn't true.
Ocean Lettings and Management have been recently appointed to manage the building on behalf of the landlord. As with all rental agreements we act on the Landlord’s instructions. A Director fully appraised of this particular contract will reply in full ASAP. Regards Ocean. Update:We sympathise and understand your misgivings, unfortunately, costs have increased for all parties. Ocean Lettings and Management were appointed to assume management of the building on behalf the landlord. Following a circa 10-year hiatus, tenancy agreements required review. The building owner requested a rental appraisal, subsequently a 10% discount of current, average rental prices was offered. Regards, Ocean.
1/5
TrustpilotCan't even give the buyers the right keys
Despite finding a large number of people to view the property many were not in a position to proceed and many were not even on the market despite Ocean knowing we wanted to move quickly.It may be coincidence, or we may have been unlucky, but when we did receive two offers they recommended the lower one who was selling with them (which obviously generates more commission), after several months they could not proceed and we went with the other buyer who was a dream.The icing on the cake was on completion they gave our buyer the wrong key.
Thank you for your comments. As an independent agent of 40 years, we certainly know that selling a home can be complex and stressful, sometimes over an extended period. Not least after previously spending time on the market with an alternative agent. We are sorry that your experience fell short of your expectations. Finding qualified buyers was certainly indicative of the market at this time, it was very unfortunate that your initial buyer was unable to complete the sale due to unforeseen circumstances. Please be assured our best advice was given at the time of the offer. The misplacement of keys upon completion is unacceptable, we have taken this matter very seriously. A full investigation has now been completed and we assure you this was a one-off occurrence.The Sales Manager has attempted to contact you to offer a personal apology. Please feel free to contact him directly if you would like to discuss matters further. Thank you again for your feedback. Kind RegardsOcean
5/5
GoogleViewed a few properties with them, they have always been very friendly and ready to answer any questions asked. Very professional and wonderful agency to deal with. Special shout out to Vandross Cox-Durrant who has always been very helpful and a very good agent. Thanks and keep up the good work.
5/5
GoogleWe are first-time buyers, so we are looking at many flats/houses. Vandross Cox-Durrant showed us two flats, and although they weren't the right choice for us, Vandross was very professional and nice to us. He was welcoming and he gave us all the information and answers to the questions we asked. It was nice to be greeted by him!
5/5
TrustpilotProfessional and Efficient services
Jack was very professional, polite and courteous. He showed us around our new home and answered all questions as well as gave some suggestions on furnishings which was much appreciated. My experience with Oceans Lettings and their agents is always professional and efficient and I would highly recommend them.
5/5
GoogleI had a fantastic experience with Ocean Estate Agent. They were very helpful and provided excellent guidance throughout the process, which was especially important as I was based overseas. Julie Bridges, in particular, was an outstanding move manager. She was great at acting as the point of contact between myself, the buyer, and my solicitor, making the entire process smooth and stress free. I highly recommend Ocean Estate Agent for their professionalism, support, and exceptional service.
5/5
GoogleOcean helped the sale of our late mother’s house go through quickly and efficiently without any problems or issues. They made a difficult situation painless and stress free. Well done Ocean, especially Julie (Filton branch). Julie has kept us informed every step of the way. She is friendly and approachable and nothing is too much trouble. Well done Ocean and Julie, she is the bees knees 👍🏼
5/5
TrustpilotWorked with Steve on a difficult…
Worked with Steve on a difficult purchase after having my house fall through and his understanding and willingness to keep the deal alive with his property I was buying was outstanding. Always returning calls and liasing with the seller to keep everyone involved up to speed. With recommend 👍🏽
1/5
TrustpilotDisappointing and stressful
On multiple occasions during our 2 year tenancy managed by Ocean, tradesmen were given access to our property without our prior consent or even notification. This was a significant breach of our privacy and security & left us feeling unsafe in our own home.Two months before our tenancy renewal date, we were served a "no fault" eviction notice. We were pressured to quickly decide on our intention to renew, despite the upcoming ban on such evictions. This added unnecessary stress and uncertainty to our living situation and we were told this was at the request of our landlord.Ocean & landlord claimed a large chunk of our deposit by inflating & fabricating claims in the hope that we were relying on funds being released rather than going through a lengthy dispute process. Luckily we were in a position where we were able to go through the dispute process as a result we were awarded 3 times the amount that they had agreed to release. While the property itself was lovely, our experience with Ocean Estate Agents management was unfortunately negative due to the issues mentioned above. We will not be using Ocean Estate Agents to purchase or rent in the future & would recommend to avoid. Due to the lack of transparency, communication, and respect for tenant rights & wellbeing.
Thank you for your feedback, we are sincerely sorry to hear about your less than satisfactory experience while renting with us. As you know, the rental agreement is between you, the tenant, and the landlord. We are hired by the landlord to act on their behalf, and we have to follow their directives according to our contractual agreement. The landlord instructed us to propose a claim on your deposit. As the deposit is your money, you have the full right to contest this. You disputed the claim, and it was referred to the TDS for adjudication. The adjudication awarded a sum more than double what you offered and just under half of what the landlord proposed. This demonstrates the benefits of registering the deposit as required to ensure a fair outcome for all parties.We acknowledge the oversight regarding the unconfirmed access to the property for the gas safety record. The property manager at the time failed to complete this task and offered an apology. You were given the option to file a complaint, which you chose not to pursue. We accept that this was our error and extend our sincere apologies.Concerning the issuance of the Section 21 notice to terminate the tenancy, this was done under the landlord's instructions. The notice was served due to a lack of response from you about extending your tenancy. It provided a two-month notice period for the end of the tenancy, which could have been revoked if you decided to extend. However, you chose not to extend, and the tenancy ended according to your notice, before the landlord's notice date. Your observations about the impending ban on Section 21 are largely accurate, and we anticipate it will become law in 2025.We regret to hear your negative comments about your future interactions with Ocean. We refute these comments as we were acting upon the landlord’s instructions and always prioritise tenants’ rights.We hope you have comfortably settled into your new home and wish you all the best for the future.Ocean
5/5
GoogleA big thank you to Adam and the team at Oceans Filton Park office and to Sarah, Livia, and Kate at the Bradley Stoke office for their help and Guidance in the recent selling of my mother in laws property. Their professional approach to presenting the property for sale and keeping me informed at all times as to the progress of the sale right through to the completion was exemplary. Would thoroughly recommend Ocean Estate Agents whether buying or selling a property together with Oceans Legal Dept at Bradley Stoke.
5/5
GoogleHighly recommend. Good communication; friendly staff who were keen to ensure we were kept up to date with progress. Professional photographs were taken with no cost whether we decided to proceed with Ocean's or not. House was sold very quickly on an open day. We received several offers and were pleased with our choice and the price acheived. Thanks to Tom Adam and George we felt supported throughout. Oceans solicitor team were equally a contributing factor in ensuring a smooth move . Kelly and Oliwia were always only a call away to explain any legal concerns in non jargon language. Moving house won't ever be stress free but the Ocean's team definitely lessened the load.
5/5
GoogleRarely do I post reviews but I felt on this occasion it was warranted. Adam, Tom, Kelly (solicitor) & team were outstanding throughout the whole selling process. There were bumps in the road like a first buyer pulling out due to price negotiation and Adam and team were never deterred and supported me. They’ll know I have high expectations of service 🥴 and they delivered and also were tenacious in getting things over the line. Kelly is also the nicest solicitor I’ve met and her calming manner is what you need with a stressful move. Lastly Adam is local, he lives in Filton and is passionate about the community and this showed through. I wish Adam Tom and team all the best and thank them for a professional and patient job done! Thanks All.
5/5
GoogleI can't fault the team at Ocean Estate Agents in Filton. From the very 1st day they came to the house, Tom was just absolutely amazing. He was extremely professional and said everything as it is. My brother and myself looked at each other and said, this is the guy who would sell our house. He described exactly how he was going to sell the property at what we believed to be the correct price. Others were either very low or over inflated. He did exactly what he said and the house was sold successfully. I truely have no hesitation in recommending Ocean in Filton. They are a great team there who have been very helpful and gets the job done. Well done to all and a big thanks to Tom whom we consider exceptional. Also consider using their legal team. Great service from them as well
5/5
GoogleBig thanks to Adam, Branch manager and the team at Ocean Estate Agents Filton who took care of arranging and managing the sale of our parents’ house. From the outset Adam outlined a clear marketing plan to sell the property supported by recent examples whilst demonstrating good local knowledge. We felt in safe hands with no pretense, professional advice, and service. Once we appointed Ocean the process gathered pace quickly with the team keeping us informed weekly and usually more all the way through to completion. Thank you, Ocean Estate Agents in Filton, we have no hesitation in recommending you.
5/5
GoogleWe have nothing but praise for Adam and his team at Ocean Estate Agents Filton. He was simply awesome. Right from the outset everything he said he would do he did and above and beyond exceeding our expectations. He made the whole process as stress free as possible keeping us fully informed at every stage and liaising between solicitors at critical points. Thanks to him we exchanged and completed on our target date. We simply can’t recommend him highly enough. Very professional, courteous and a pleasure to deal with.
5/5
GoogleWe had an excellent experience with Ocean Filton - we have recently both bought and sold our house through them. We had a lot of pressures on our sale and purchase for why we needed it to run as quickly as possible and the on going support and service from Ocean Filton helped us achieve this. Adam was fantastic - quick to respond to emails and enquiries, he went above and beyond to make sure we got into our house within the timeframe we wanted. Compared to our previous experience purchasing through another estate agents our experience with Ocean was excellent. I would highly recommend and would sell through them again in the future. Thank you Adam and to the whole team.
5/5
TrustpilotOcean were great from start to finish…
Ocean were great from start to finish and it helped using their solicitors for both the sale of my property and my purchase property.
5/5
TrustpilotExcellent service
From start to finish Adam and Julie were very professional and kept me informed at each stage of the house sale. Julie went above and beyond and went the extra mile during a slight complication towards the end of the sell so exchange of contracts were able to go ahead at the set date. Would wholeheartedly use Ocean again.
5/5
GoogleGreat service from Ocean Estate Agents, especially from Julie Bridges and Andy Burge who has been particularly proactive throughout. Special thank you to Andy.
2/5
TrustpilotWe weren't particulary impressed
We weren't particulary impressed with the service overall, although I cannot say whether any other agents would have performed better. We felt they had overvalued the property to start with. During the sale process, communication improved only after we had complained several times about the lack of contact and failure to update progress online. More importantly, we also felt there was a conflict of interest as the buyers were using Ocean's in-house solicitors, who caused considerable problems and delays; at times it seemed to us that Ocean were acting more on behalf of the buyers than for us as vendors.
We appreciate your feedback and take it seriously. However, after reviewing your case, we respectfully disagree with your evaluation of the service we provided on this rare occasion.As an independent agency of 40 years, our experienced teams are dedicated and prioritise client service. Our operations and systems are designed with this in mind. As Bristol’s largest independent agent, we successfully assist thousands of home movers each year. We are very proud of the subsequent thousands of positive reviews we have received on Trust Pilot for all our services and branches, including Downend.We would like to emphasise that a contract exchange within 9 weeks is well within the average time frame, in the current market. Unfortunately, daily calls to the office for updates will inevitably create unrealistic expectations; many legal and transactional processes require professional attention and may not be completed within the 24-hour time frame you desire. The buyer’s appointment of their solicitor was also well within standard time frames, the time taken was due to AML, anti-money laundering checks and their initial funds to clear only. We note that there was a delay in the draft contract being released by your chosen solicitor, which prevented the buyer’s lawyer from beginning to progress the case. Their initial preference to handle the case via paper documents only and not email unfortunately also extended this time frame.Regarding the buyer's lawyer, we assure you that Ocean Property Lawyers are diligent in preventing any conflicts of interest and would immediately cease to act if one were to arise. We understand that as a seller, you may feel that the buyer’s lawyer is raising potential issues. However, this is because they need to act independently and in the best interest of their client, the buyer, as you would expect your lawyer to do. This does not impact the estate agents who are acting in your best interest, as the seller.The buyer’s lawyer made standard enquiries and whilst a seller may not ‘like’ such questions, it is necessary for them to address any legal issues, or concerns raised by their own client. Regarding your comment about the sellers’ dashboard, not being updated, we apologise if this was the case for you. Following a review of sample current files this morning, this shows that all updates and milestones are displayed appropriately but we take your feedback on board so that we can ensure this is not the case. You also received personal updates from your Move Manager, which are promptly provided as required to all clients to ensure efficiency for both the team and all clients.The significant savings following a poor survey of the property and the buyer’s subsequent attempt to renegotiate the purchase price demonstrates that the team acted in the best interest of their clients, as we would expect.We regret you were not happy with the service you received on this occasion, and we wish you all the very best for the future. RegardsOcean
5/5
TrustpilotExcellent!
We've always had an excellent experience with Simon and the team at Ocean Home. They are really friendly, professional and helpful when we've needed a broker for mortgage or re mortgage.. and always on hand for any follow up questions or advice. Very thorough when searching for best deals! Highly recommend!
5/5
GoogleA big big thank you to Adam and the team. We went away to Spain for three months and whilst there saw a bungalow for sale in Filton Park...We contacted Adam he not only secured the purchase he also sold our house ..We have just come back and exchanged contracts on both properties. Unbelievable !!!! Demitri at Ocean property lawyers was so helpful always answering our calls.Highly reccomend Adam and the team cant thank them enough. Val and Tom
5/5
TrustpilotGreat experience
From viewing the property with myself and my fiancée, we really liked it and started the application straight away. Lily Butler was the agent to show us around. Lily was professional and was keen to show us around. After we had application accepted lily kept us up to date and was fantastic throughout. Highly recommend
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