Every review we hold for the Filton office, from every platform, shown as written. First names only.
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5/5
TrustpilotDonβt go anywhere else! Simon and the team are amazing!
I cannot rate Simon and the team highly enough. I wouldnβt use anyone else for my mortgages. Yes, you can get the rates anywhere, and that brokers can be somewhat homogeneous. What youβre getting with Simon is dedicated service, specialist industry knowledge beyond mortgages into the macroeconomic trends, a genuine passion for the finance industry more widely and his exceptional network and relationships with underwriters and area specialists from the banks. He managed to get my complex earnings accounted for, student loans and existing property and a mortgage underwritten in a matter of days, and a mortgage at an excellent rate. Offer to exchange in 27 days, what more could one want. I couldnβt be happier.
Customer Β· 16 May 2023
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5/5
GoogleThis has been my first experience of property selling!
From my initial meeting with Adam for probate valuation, right through to the successful house sale, he has been amazing: -
professional, empathetic, supportive, reassuring and patient!
His sound experience and local knowledge, regular communication and gentle guidance have resulted in a virtually stress-free process for which I'm truly grateful.
I have no hesitation in recommending Adam and his team to all potential local vendors.
Pam Β· 24 October 2023
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5/5
GoogleThank you to all the Ocean Filton Team for all their help selling our house. The feedback from the viewings was very prompt and once we had an offer, Julie was the brilliant at making sure that everyone in the chain was kept informed any developments. Everyone worked so hard on our behalf.
Elizabeth Β· 17 November 2024
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5/5
TrustpilotOcean Property Lawyers Bradley Stoke
We have recently achieved a sale and purchase using Ocean Property Lawyers at Bradley Stoke. We would have no hesitation recommending this very responsive team if you are looking to buy or sell. The solicitors above us in the chain were not so responsive but Livia worked hard to get things moving. Thanks to Livia, Oliwia, Jamie and Kelly our sale and purchased reached completion and we are happy in our new home.
Customer Β· 7 November 2023
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5/5
GoogleMy partner and I have been looking for a while for our first home, and have been wearied by the process. Ocean have consistently stood out at the top in terms of quality and understanding. Special thanks to Vandross whose presentation, communication and optimism are unmatched. His detailed notes for our needs have left us feeling positive that our new home is just around the corner. Full marks.
Dave Β· 26 February 2024
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5/5
TrustpilotGreat experience
Oceans has been amazing! Our letting agent Amelia provided exceptional service from start to finish and made the entire process of renting a property so much easier. She was always prompt with her responses, incredibly helpful with any questions we had, and went above and beyond to ensure that everything was taken care of. Her kind and friendly approach made us feel at ease throughout the entire process. I highly recommend Oceans to anyone looking for a stress-free and positive renting experience!
Mark Β· 1 May 2023
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5/5
GoogleCan't speak highly enough of the team, Andy Jessie and Julie.
Buyers found within weeks and good price obtained for our property. Very professional and very good - thank you !
Jim Β· 10 September 2026
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5/5
TrustpilotKeith was so helpful from start toβ¦
Keith was so helpful from start to finish , he made the process of finding new tenants for our property plain sailing . The communication from him was excellent, very fast response via emails and calls , The whole team were great to be honest .We will definitely be using Ocean again in the future Thanks guys π
BO Β· 17 August 2024
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5/5
TrustpilotOcean were amazing from start toβ¦
Ocean were amazing from start to finish. I was previously selling my property with a different estate agent, but decided to change as I was unhappy with the service the other estate agents were providing and it was the best decision I made. My buyer was at times very difficult, but ocean managed to get my sale through within 8 weeks, which was amazing! Thank you to everyone at ocean, especially Melissa and Mike!
Amy Β· 26 September 2023
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5/5
TrustpilotThank you Tom and Lauren
Tom and Lauren were the two team members who worked on our behalf. They were dedicated, quick thinking, thoughtful and worked so hard. Tom did our valuation and together with the photographer, presented our house so beautifully which resulted in a quick sale and a number of offers over the asking price. Tom's guidance through the initial sale process was excellent. Thank you Tom and Lauren
Judith Β· 19 March 2024
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5/5
TrustpilotOcean Conveyancing - Claire
I had a 5 star experience working with Claire McLaughlin! From start to finish, she was highly responsive and always kept me up to date and informed. Her communication was clear, timely, and professional, making what could have been a stressful situation much easier to navigate! I cannot thank Claire enough for all of her efforts.
J Β· 13 September 2024
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5/5
TrustpilotGreat team at Oceans Lettings
The Ocean lettings team have been really great in helping me with looking for and finding a flat. I want to especially thank Jack Evans, for his support and kindness through this whole process and he kept me up to date and was always willing to answer any questions that I had. Thank you Jack
Tracy Β· 26 September 2024
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5/5
TrustpilotHelpful and Considerate
Ocean Estate has been very helpful with helping us securing a home that fits our family's needs.The agents (shout out to James Heywood, Naomi Wiltshire, Elliott Laffin and Jemima Kivell) have all been going above and beyond with assisting us at every step of the process and have been empathetic with our situation.We're very happy with them and definitely recommend them!
LoΓ―c Β· 12 June 2024
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5/5
TrustpilotGreat service from Lily at Ocean Bradley Stoke!
I used Ocean during January to let out my property. I chose Ocean for the good service they gave me last time. All of the options were explained to me thoroughly and I was able to make informed decisions throughout the process. In particular, Lily at Ocean Bradley Stoke was excellent at communicating with me at all times, making sure I was always kept in the loop. She made sure that the prospective tenants she suggested were suitable for my requirements, and vice versa, and helped to arrange introductions. She made the process smooth and efficient, and I felt re-assured that my home would be well looked after. I would highly recommend Ocean Bradley Stoke to anyone looking to rent out their property.
Anonymous Β· 15 March 2023
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5/5
TrustpilotWe had a couple of viewings with Claireβ¦
We had a couple of viewings with Claire Kingston, she was very knowledgeable and when we decided to buy a property she made the offering procedure smooth, kept us updated at all times and was really attentive and friendly! I'm not usually one for writing reviews but felt Claire needed the appreciation she was fab!
Megan Β· 10 March 2026
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5/5
TrustpilotStaff communicated very clearly and were helpful
Really easy time finding a house with this company. The viewings were helpful and we had a lot of questions answered. After submitting our applications the communication with staff, especially Lily Butler, was very clear and we received quick responses to questions and issues we had. Overall great experience!
Tom Β· 17 December 2024
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2/5
TrustpilotSlap-dash sale
Managed to complete the purchase within the planned time frame, but this was with us being first time buyers with no chain on either side of the purchase. Ocean estate agents really pushed for us to use ocean solicitors as a way to expedite the process as they could hand documents between themselves, but in reality communication both within ocean and to us (especially with the solicitors) was really disappointing, considering we were recommended to use them and were paying a premium because of it.The solicitors were hard to get hold of and unsupportive of our queries unless it suited their timeline and were very clearly reluctant to explain and explore any uncertainties we had as first time buyers. This was made worse by the fact some of our assumptions of the property were incorrect ever since the initial viewing due to what was claimed by the estate agent.The last comment is on the frustrating portal everything has to go through, it is really difficult to track updates and see progress, and there was a moment when Ocean had left it a week before asking why something wasnt signed in the portal. I would recommend Ocean solicitors to use direct communication more rather than relying on a portal like this which many might find confusing to use for everything.All in all, while we don't have much experience with other solicitors and estate agents, I would encourage others to do research and not trust all the claims and recommendations made by the estate agents, and that if you do need anything checked by the solicitors know it will be the last thing they reluctantly do all while urgently pushing for you to complete.
Zoe Β· 10 April 2024
Agent replied Β· 30 October 2024
Thank you for your feedback. As an independent agent of 40 years, we have always placed the utmost importance on client satisfaction, especially for our first-time buyers, we know it can be a stressful process. We are therefore especially sorry to learn of your disappointment. Whilst the use of Ocean Property Lawyers can certainly streamline communications with Ocean Estate Agents, it is important to note that the conveyancers are acting solely for their clients, you. Direct communication is crucial. Your comments in this regard are therefore of particular concern, a Director will be reviewing your case file to ensure the team learn from this. Our portal which is still under development, should have provided updates and insight, as well as reassurance. We are sorry this was not the case in this instance. There was no chain as you say, however, 8 weeks from draft contracts to exchange is extremely quick by todayβs average time frames of 40 weeks. This may explain some of the urgency at times. We are happy to have been able to meet your planned time frames. We hope your new home is everything you hoped for, and wish you all the best. Thank you again. Kind Regards, Ocean
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5/5
TrustpilotAmazing service!
Amazing service!Luigi has been dealing with my mortgage offer and I highly recommend his service. Very professional, polite and responded to all emails straight away. I've contacted Luigi after recommendation from a friend and I'm very pleased with him. I will never use any mortgage adviser other than Luigi!
Aggie Β· 9 December 2024
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5/5
Trustpilotfantastic from the very start!
Ocean have been fantastic from the first contact with our house purchase. Itβs has been a complex process at times but nothing has been too much for the team; particularly Melissa, Steve and Mike - thank you all so so much for getting it across the line, we really cannot thank you enough!
Rosie Β· 4 October 2024
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5/5
TrustpilotOlivia was very diligent in keeping meβ¦
Olivia was very diligent in keeping me informed about the sale of my flat by telephone. As l am an old person without a printer, and not very adept with my I.pad, all the Ocean people I.e. lawyers, sales and management supply me with information on paper, by post. I would recommend the whole team to anybody! They make my life a lot easier. Susan West.
Susan Β· 10 February 2024
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5/5
GoogleAdam and the Ocean Filton team made the sale of my property a smooth and well communicated process. Friendly and professional throughout, I would highly recommend thier 5β service. Shout out to Julie who is a class act, and Vandross also deserves a nod for his exceptional work. Thank you all for making our sale a positive experienceππ» β¦
James Β· 25 June 2024
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5/5
GoogleThe whole experience was handled in a professional and helpful manner. Adam and Vandross were on the ball for the viewings and helpful with their advice. Julie, the Move Manager was brilliant! Helpful, re-assuring, and on-top of all that was going on with the move. Highly recommend Oceans services.
Kim Β· 1 December 2024
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5/5
TrustpilotExpedited conveyancing service
We paid for an expedited conveyancing service as we were trying to beat an auction date, and Dimitri and his team were on it. We met our very tight deadline for exchange with ease and felt reassured throughout. Dimitri was always available for a chat and gave us thorough explanations as the sale progressed. Thank you Ocean and your great team!
Rosalind Β· 14 May 2024
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2/5
TrustpilotCouldn't sell my house...others could
Initially smooth sailing and great photos. Annoying inaccuracies in promotional materials for the house that were never fully fixed despite requesting them to be corrected. Then lots of viewings but no offers. When asked, unable to give specific useful feedback about why people weren't offering. Eventually switched estate agents to Elephant (who were excellent in every way) and sold within 2 weeks.Update for accuracy: should have said no serious offers. Did have one below asking price offer very early on that Ocean were clear they thought wasn't serious. We attempted to negotiate and it was immediately withdrawn, confirming that view.
Customer Β· 5 March 2024
Agent replied Β· 30 October 2024
As an independent agent of 40 years, customer satisfaction during the whole moving process is of paramount importance to our teams. We apologise that your experience with us fell short of your expectations.Regarding your concerns. The tenure listing in marketing materials - We promptly updated Ocean's marketing materials upon your request. Unfortunately, national portals took longer to reflect these changes. Viewing feedback is requested in various ways, we appreciate how important this is to our sellers. Firstly a βtemperature checkβ is taken immediately by the agent, then by offering an online rating and comment opportunity via email and the buyerβs βMy Ocean dashboardβ. And lastly via next day follow-up calls. Regrettably, there were no consistent comments recorded in your case.During your time with Ocean, we received an offer less than -3% of the higher guide price when for sale with Ocean. This was rejected.We appreciate your feedback and take your comments seriously. Our Sales Director will review your file further. We're happy you found an excellent alternative agent for your move, and we wish you all the best in your new home!
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