Every review we hold for the Ferring office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotProfessional and friendly
The whole process of selling a house, especially when it isn't your own, is stressful to say the least. Oliver and James were really professional and informative and even when things weren't as straightforward as I hoped James guided me through it and nothing was too much trouble. I would definitely use Michael Jones again if I need an estate agent. Thank you.
Carolyn · 28 November 2022
Agent replied · 29 October 2023
Thank you Carolyn. We will pass your kind words on to Oliver and James.
★★★★★ 4/5
TrustpilotElla Glazebrook handled our tenancy…
Ella Glazebrook handled our tenancy renewal. Everything was very smooth and efficient. I appreciate using Good Lord for electronic signing is very convenient, but I would rather not have multiple requests to sign up for various insurances and schemes throughout the process. It could definitely confuse people and it would be very easy to accidentally sign up for something.Other than that, happy with everything.
Erin · 5 October 2022
Agent replied · 29 October 2023
Thank you for your feedback Erin. We take on board your comments about using Goodlord and will look into this more.
★★★★★ 5/5
TrustpilotLouise Ridley from the findon office…
Louise Ridley from the findon office looked after us from start to finish. She was incredible and kept us up to date throughout our house purchase. Thank you Louise
Michael · 12 December 2025
★★★★★ 5/5
Trustpilotmazie was helpful
mazie was helpful, polite andflexible
Jamie · 6 October 2026
Agent replied · 11 October 2026
Thank you so much for recognising a member of our team with your 5 star review
★★★★★ 5/5
TrustpilotTo whom it may concern.I am looking to…
To whom it may concern.I am looking to relocate to live near my family and grandchildren who live in Shoreham.I enquired regarding Ham Road Shoreham and Darcy Hutchby arranged a viewing.She was extremely helpful,professional and made time to give me a detailed description of the property.On meeting her at the property she was punctual and gave me all the information I needed and even took time to assist me regarding my application.Unfortunately because of the parking situation I reluctantly did not go forward with an offer.I am meeting her again at another property on Tuesday 29th for a viewing.She was a pleasure to deal with and having employed many staff over the years I can say without reservation she is an asset to your companyKR Victor Pinney
Victor · 26 October 2024
Agent replied · 22 November 2024
Thank you for your wonderful feedback about your experience with Darcy Hutchby! We’re delighted to hear that she was helpful, professional, and informative during your property viewing. It's great to know that she took the time to assist you with your application as well.We appreciate your kind words about her as an asset to our team. If you have any further questions or need assistance with future viewings, please don’t hesitate to reach out.
★★★★★ 1/5
TrustpilotLeaks, mould, cockroaches
During my tenancy there was a full month when I had to endure water pouring through my bedroom ceiling and the landing ceiling every time it rained. No reduction was offered on rent, in fact the rent was raised.Following the leaks, mould spread through the living room and bedroom of the property as a result, and the agents and landlady made it clear that they expected us as tenants to clean the mould. The kitchen had cockroaches and I was told by a team member at Michael Jones in Worthing: "in terms of the cockroaches it is a tenant’s responsibility to eradicate pests"
Helen · 25 October 2024
Agent replied · 22 November 2024
Thank you for reaching out to share your experience. We understand that the issues you encountered, particularly regarding the leaks, mould, and pest concerns, were incredibly frustrating and impacted your time at the property. We sincerely empathize with the challenges you faced.To clarify, as the managing agents at the time, we operated under the direct instructions of the landlady, who held responsibility for decisions concerning the property’s condition and tenancy management. Our role was to communicate her decisions and handle logistical aspects as directed. As your tenancy has ended, our relationship with the landlady has also concluded, and we no longer manage or have any authority over matters related to this property.We recognize that some of these experiences were difficult, and we appreciate your feedback. While our duties were limited to the landlady’s directives, we regret any frustration these circumstances may have caused during your tenancy.
★★★★★ 5/5
TrustpilotAmazing experience
We had a viewing with Louis Griffiths, although we chose another property because its features. Louis was professional, knowledgeable, helpful and genuine. He is a valuable asset to the company and we wish him all the best for the future.
Hannah · 22 August 2025
★★★★★ 5/5
TrustpilotLisa could not have done anymore to…
Lisa could not have done anymore to support us in seeing our purchase through from start to finish. Her communication was exceptional, she was responsive and proactive, and she went over and above continuously to ensure it happened. She truely is an exceptional sales progressor, who I would not hesitate to recommend to any clients.
Jo · 5 June 2026
★★★★★ 5/5
TrustpilotExcellent Sales Progression
Our Sales Progressor (Mark Durrant) has been amazing. It hasn't been the easiest of years, but Mark kept us regularly updated and was always very open and honest with us. Can't fault Mark for his commitment and communication. Would highly recommend.
Darren · 20 May 2024
Agent replied · 24 August 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
★★★★★ 1/5
GoogleI wouldn’t recommend buying a house through this company, try and find another estate agent. From the start just not helpful in trying to view somewhere, and then when the house had sold keeping it on the market but also trying to tell me that I’m not in a position to do certain things. Definitely shouldn’t assume certain people’s position.
There’re better company’s out there, and the person I spoke to was nothing but unprofessional and rude.
Ciaran · 28 November 2024
Agent replied · 28 March 2025
I’m really sorry to hear about your experience, and we truly understand how frustrating this must have been for you. We take all feedback seriously and would appreciate the opportunity to discuss this further. Please email us at ReviewsMJ@michaeljones.co.uk so we can address your concerns and work towards a resolution.
★★★★★ 5/5
TrustpilotMichael Jones are always very efficient…
Michael Jones are always very efficient at responding to enquires and following up .My recent tenancy renewal was dealt with by Ellie Martin who gave me very helpful information and liaised with my tenant, for us to arrive at a decision to suit us both, and the communication was friendly and professional. I would not hesitate to recommend Ellie in her role.
Mary · 2 November 2022
Agent replied · 29 October 2023
Thank you for your review Mary. So pleased to hear you would recommend us and Ellie.
★★★★★ 1/5
TrustpilotUnprofessional and unresponsive
Terrible! My son has been chasing for a meter reading for 4 months and still no response. No answerphone either. I’d avoid!
JUMAc · 3 June 2026
Agent replied · 7 June 2026
We have just spoken to your son and are of the understanding this has been resolved, however should this not be the case then please feel free to reach out to marketing@
★★★★★ 5/5
TrustpilotIsabella (Whitham) - efficient, professional & courteous
Isabella (Whitham) was extremely professional and efficient in handling my tenancy renewal. She co-oridnated with my tennant and made the whole process seamless and easy. Really appreciated her efforts and on going courteous handling of my affairs. Thank you Isabella !
C · 30 April 2024
Agent replied · 24 August 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
★★★★★ 4/5
TrustpilotDaisy from the Worthing branch is very…
Daisy from the Worthing branch is very helpful whenever I speak or email. Always passing on my communications to the relevant tenants
Jackie · 30 May 2026
Agent replied · 7 June 2026
Thanks for the review, it is much appreciated.
★★★★★ 5/5
TrustpilotHelpful and efficient staff at Michael Jones Worthing
Having recently changed the tenancy for my flat, I have been very impressed with the efficiency of the staff at Worthing, particularly Rob Steward, Inventories and Checkout Manager, who was helpful with the few issues I experienced during the change of tenancy. He kept me informed and answered my queries very quickly and kept me informed of how things were going during the change.
Nick · 31 May 2022
Agent replied · 29 October 2023
Thank you for your 5 star review Nick.
★★★★★ 5/5
TrustpilotRichard Heppinstall of Michael Jones
Richard Heppinstall of Michael Jones, Rustington Branch, took my instruction to sell my mothers bungalow In March 2022. The whole process was very straight forward and thorough. I was kept informed throughout and when problems inevitably arose, Richard dealt with them quickly and efficiently. The completion took place early June 22. A very kind, understanding and professional service. Thank you Richard and team.
D · 20 June 2022
Agent replied · 29 October 2023
This is fantastic to hear! Thank you so much for your review, we will pass your message on to Richard.
★★★★★ 5/5
TrustpilotVery satisfied customers
We have dealt with this company for many years and have been more than satisfied with each of the staff. Very recently Ella Glazebrooke has been particularly helpful. Many thanks to Ella and the team in Worthing.
Angela · 4 June 2024
Agent replied · 29 October 2023
Great to hear this, thank you so much for your review
★★★★★ 5/5
TrustpilotElla Grazebrook was very professional…
Ella Grazebrook was very professional and friendly through the whole process and made it all very easy and stress free We have been with Micheal Jones for last 3 years and have found them to be by far and away the best letting agents in Worthing Great staff and communications all the time
Alan · 30 May 2023
Agent replied · 29 October 2023
We are thrilled to hear that you enjoyed your experience with us Alan. Thank you for sharing your positive feedback and for choosing our services. We look forward to working with you more in the future.
★★★★★ 5/5
TrustpilotA team of superstars!
Another great experience with Gary and his fantastic team in Lancing. Special mention to Karlie who went above and beyond the call of duty providing a personal and super-friendly service throughout a tricky transaction in a difficult market. I trusted them and their expertise throughout, and felt supported and well-informed. Thank you everyone!
Hannah · 19 May 2023
Agent replied · 29 October 2023
Thank you so much for your review Hannah. We appreciate your feedback and are glad to hear that you enjoyed your experience with us and that we could support you throughout the process. We will pass this on to the Karlie, Gary and the team.
★★★★★ 5/5
TrustpilotThank you
We have recently renewed tenancy on our house and Ellie Martin made the experience so much easier. Things went through really quickly and issues resolved without it being a major problem (we had an incorrect email on the contract). Thanks for making renewal so easy - both at Michael Jones and through the online contract signature site.
Jodi · 9 January 2023
Agent replied · 29 October 2023
Thank you for your review Jodi.
★★★★★ 5/5
TrustpilotFriendly, helpful and professional service
We enjoyed excellent service from Rob and his team during our recent property purchase. Everyone we met at Michael Jones in Worthing was friendly, helpful and professional at all times. We were kept informed and updated frequently during the process. Rob intervened effectively where required to move things along so the process was quick and relatively painless. Thank you. We will definitely use again.
Stephen · 18 March 2022
Agent replied · 29 October 2023
Thank you for the great feedback Stephen, we will pass this onto Rob.
★★★★★ 1/5
TrustpilotThey’re an organised criminal gang…
They’re an organised criminal gang don’t trust them. Unfortunately I’m stuck with them now for at least till February till the lease runs out. They’re absolutely ruthless. There is disgusting toxic mould growing and spreading in the bathroom and it’s been making it difficult for me to breathe properly I’ve been dizzy, throwing up and it’s triggered a double ear infection from the spores. I remember at the viewing I asked about the black stuff in the bathroom the person who was showing me round clearly knew about it and was playing dumb ‘not sure really’. It was too high up for me to bother looking but I did get a sense something wasn’t right it did not look right. Turns out it was toxic mould also got told all issues would be fixed before I moved in. It’s still there spreading it’s nasty spores. The staff at Michael jones have been group gaslighting me which is of course illegal. Also they were laughing at me on the phone namely Claire. She found it hilarious when I told her how an ambulance had to come take me to Worthing hospital the other day I was pale throwing up shaking and being sick I’ve recorded videos of it as proof at the time. She found it FUNNY THAT HAPPENING BECAUSE OF THE MOULD THEN THEY GASLIGHTED ME SAYING ITS MY FAULT THE MOULD IS THERE WHEN IT WAS PRESENT BEFORE I EVEN MOVED IN AND GOT TOLD BY THE WOMAN AT RHE TIME OF IT IS MOULD THEYLL REMOVE IT BEFORE I MOVE IN. Liars I’ve found out the landlord can go to prison for 6 months for neglected a tenant like this and leaving toxic mould there. I’ll be pressing charges. Also for the agency for blaming it on me knowing it was there before I moved in. Also to create toxic mould like that would take months even years of me having the windows closed 24/7 drying clothes 24/7 and having hot showers all day and night to create enough condensation to cause mould to grow like that but I would NEVER DO THAT I’ve had the windows open 24/7 since I got here (even when it’s freezing cold just so I can get oxygen into my lungs due to the spores) one medium warm shower for 5 minutes a day and I don’t even do my washing in the house I do the washing and drying at a laundrette. Claire is the worst of the three girls that gaslighted me although Stephanie is a piece of work herself. Essentially all three of them worked in an organised way to gaslight me and intimidate me into submitting myself to inhale these spores and slowly die. Actually my health is awful right now due to the spores. I even said I’d contact the police as it’s illegal deliberately gaslighting me knowing the mould was there beforehand this entire time. My guess is they’ve planned this they’ve likely seen my weird name and decided to not fix any of the issues in the house including the mould because I’m obviously half Irish. Either that or whoever showed me round the house at the viewing told them I was a pushover or ‘nice guy’ and they decided I was the perfect person to abuse. They’ve done nothing about the toxic mould and made me spend an entire weekend with it this mould was there at the viewing it’s a scructural issues and the landlords fault and I’m sending all these nasty staff to prison because their deliberately trying to kill me making me live with it knowing I went a and E the other day on two courses of antibiotics and Claire found it ‘funny’. Landlord could easily afford to get rid of the mould. Here’s the kicker. They also tried to get me to spread the spores around by trying to get me to clean it with bleach and rubbing it that spreads the spores EVERYWHERE AND IS EXTREMELY DANGEROUS ONLY A PROFESSIONAL CAN DO IT. Luckily I didn’t follow their advice designed to harm me. They will have to fix this or else face prison time sick of agencies and landlords like this abusing their power and hurting people like this just because they think they can. Don’t trust them those three girls are a horrible bunch. They enjoy being bad people and will gaslight you into oblivion they tried to make me spread the spores round and laughed that it’s made me ill. I hate even having to email them makes my stomach turn. Just as a warning, Stephanie Lucy and Claire are all abusers and if you know them stay well away their dangerous. They gaslight as casually as breathing even though gaslighting is illegal.
Fearghus · 4 September 2023
★★★★★ 5/5
TrustpilotLouis and the team were very responsive…
Louis and the team were very responsive and attentive at all times. As we live overseas this was important to us. The sale was wrapped up very quickly too.
Jo · 20 September 2024
Agent replied · 23 October 2024
Thank you for your great feedback! We’re delighted to hear that Louis and the team were responsive and attentive throughout the process, especially with you living overseas. It’s fantastic to know that the sale was completed quickly and smoothly. If you need any further assistance, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotLouis Griffiths - 5 Star!
We had been dealing with Louis Griffiths from start to finish with our purchase. He was brilliant with us right up until the day we collected our keys, he was patient, friendly, professional and knowledgeable. Would highly recommend Louis. Thanks again!
Perry · 10 February 2024
Agent replied · 24 August 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized.
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