Every review we hold for the Ferring office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent team
A professional and very reassuring experience throughout selling my house in a difficult climate. Always easy to contact and prompt replies . Used Michael Jones 19 years ago and had a very good experience through a difficult time and that’s why I returned to Michael Jones and I was not disappointed. Big thanks to Paul, Leo and James.
Jane · 16 October 2023
Agent replied · 29 October 2023
We are thrilled to hear that you enjoyed your experience with us Jane. Thank you for sharing your positive feedback and for choosing our services.
★★★★★ 5/5
TrustpilotKitchen refurbishment in our tenanted flat
Rob Steward handled the refurbishment of the kitchen in our tenanted flat to the satisfaction of ourselves the owners and the tenant. There were a few glitches and delays along the way due to unavoidable issues for the contractor. Rob handled the situation and kept us all informed and up to date at all times. We would be happy and confident in Rob's work at any time in the future.Angela and James Griffith
Angela · 30 May 2022
Agent replied · 29 October 2023
Thank you for your review Angela and James.
★★★★★ 5/5
TrustpilotSuperb, throughout our move process
Throughout our move process, Michael Jones were excellent. Most of our dealings were with Richard Heppenstall, who was very attentive and communicated at every stage - both with us, and with our buyers. The process was quite protracted due to circumstances further up the chain, but Richard kept everything on track and was very helpful in pushing both our sale and our purchase over the line. Superb service.
Trevor · 13 December 2022
Agent replied · 29 October 2023
Great to hear, thank you Trevor. We will pass your kind words on to Richard.
★★★★★ 5/5
TrustpilotWe had a fantastic experience with Karlie at Michael Jones.
We had a fantastic experience working with Karlie at Michael Jones in Lancing Sussex. Karlie kept us updated every step of the way and we had a really tricky process to work through. Because of Karlie’s professionalism and ability to manage the process we have ended up with the move of our dreams. We would happily recommend Michael Jones because of our customer journey with Karlie. Thankyou!
Nicola · 13 January 2023
Agent replied · 29 October 2023
Great to hear this, thank you Nicola. Best wishes for life in your 'dream home'.
★★★★★ 5/5
TrustpilotThe Best Estate Agent We’ve Made a Purchase Through
My wife and I will shortly be completing on a move to a property sold through Michael Jones. From my first call to book a viewing right through to exchange of contracts, the team there have been helpful and facilitative. Some agents can be overprotective of sellers to the detriment of a smooth sale process but I found MJ to be transparent and open in everything they did.We’ve moved house 5 times and this was by far the best experience we have had with a selling agent. Special thanks to Ben Maylin for all his help!
Richard · 3 May 2024
★★★★★ 5/5
TrustpilotWould absolutely recommend Michael Jones
I find Michael Jones to be very friendly and helpful estate agency I have dealt with. Would absolutely recommend them. To Elise for giving me a second chance to view this beautiful flat and because of that now I have found my home. Big thanks to Lisa who has always responded to all our queries promptly and generally just been a delight to communicate with. She's professional and always happy to help.
Clara · 6 June 2022
Agent replied · 29 October 2023
Thank you so much for your feedback Clara. This is fantastic to hear.
★★★★★ 5/5
TrustpilotBuying Property: A Pleasure Not a Pain…
Buying a property through Michael Jones was a pleasure rather than the pain it can be. From negotiating our offer to following up during the process (and thank you Mark Durrant at the Worthing office for your patience and professionalism) the transaction has gone smoothly and painlessly. All the staff are a credit to the legendary Mike Jones, original founder of the estate agency.
Elaine · 31 March 2023
Agent replied · 29 October 2023
This is so lovely to hear, thank you for your feedback Elaine. We will pass your kind words onto Mark.
★★★★★ 5/5
TrustpilotBest estate agent I’ve ever met
Best estate agent I’ve ever met, right from the start Emily storey was there to help in any way possible… our purchase took quite a while to complete but Emily was always on the phone ready to help whenever she could. Would highly recommend micheal jones for your next move, you won’t be disappointed. Thank you Emily for everything you did for us.
Mrs · 23 April 2023
Agent replied · 29 October 2023
This is so great to hear, thank you for your review Mrs Baker. We are glad that Emily could help you with your purchase and thank you for your recommendation.
★★★★★ 5/5
TrustpilotThank You - Excellent Michael Jones, First Class Team
Thank you to Elise, Lisa and the whole team at Michael Jones Lettings for their excellent first class help and support for our daughter and her first rental apartment. As a parent it is good to know that she is in safe hands with a professional and caring team of people with excellent organisation and attention to detail. Well done to you all.
Duncan · 21 April 2023
Agent replied · 29 October 2023
Hi Duncan, we are delighted to hear that your daughter had a great experience with us. Thank you for sharing your positive feedback of the lettings team, we will pass you kind words over to them.
★★★★★ 5/5
TrustpilotZara was a very warm and welcoming…
Zara was a very warm and welcoming staff member for our viewing!
Mr · 1 June 2026
★★★★★ 5/5
TrustpilotHighly recommend
Highly recommend, a very big five star review specially for Molly-mae west, she is very quick and on the ball with handling any issues that may arise with mine and my partners flat, very clear with communication also, thankyou Molly!
Alfie · 13 October 2026
★★★★★ 5/5
TrustpilotThank you Michael Jones
All the staff at Michael Jones, Goring were professional, courteous and helpful. Louis was our main contact and he guided us through the selling process, was always available to answer questions and worked diligently to give us the best service. I wouldn’t hesitate to recommend Michael Jones, Goring to my friends and family and I will definitely use them again in the future.
Penny · 7 March 2023
Agent replied · 29 October 2023
Great to hear that we could help you with your sale, thank you for your review Penny.
★★★★★ 5/5
Trustpilot1st class service
My experience with Scarlett and George at the Rustington Branch was 1st class. Was informed every step of the way on selling my father's property. They gave honest and sound advice. Not being local myself, they were extremely knowledgeable of the area. I would definitely recommend their services.
Jac · 19 March 2024
Agent replied · 24 August 2024
Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.
★★★★★ 1/5
TrustpilotEntrepreneur visiting Worthing with a interest in investing . London
The Michael jones experience is pretty poor the rental side of there business is inept and unfortunately they have to many people who are pretty incompetent with AI coming in to play I can only imagine these estate agents on the high street will be gone within 5 years this business is not focused on the changes that are happening very quickly personally the luxury market will continue sadly it’s not worthing i cannot and will never recommend this company to my business associates and friends .🇬🇧🇬🇧👎👎
Peter · 12 December 2025
★★★★★ 5/5
TrustpilotFrom past month i were trying to find…
From past month i were trying to find budget friendly and nice location rental property in which charters help me a lot to find one. And specifically Andy jerram helped me a lot in that. Thanks for your help.
Rushil · 13 October 2026
★★★★★ 5/5
TrustpilotRent renewal
As usual, the service provided by the staff at Michael Jones &Company was efficient and we were kept informed at each stage of the letting renewal for one of our flats. Our wishes were sought and then followed to the letter. Thanks to all, especially Kim.
Michael · 24 April 2024
Agent replied · 24 August 2024
Thank you for the positive feedback! We're glad we could assist you in your journey. We're here for any future needs you may have.
★★★★★ 4/5
TrustpilotOur estate agent
Our estate agent - Mark Durrant did an insurmountable job working alongside our solicitor to get our exchange finally over the line against the most trying and difficult unnecessary red tape. Thanks Mark for all the hard work and keeping us informed every step of the way! Gold Star ⭐
MR · 23 January 2024
Agent replied · 24 August 2024
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
★★★★★ 5/5
TrustpilotSue Harris - tenancy renewal
We had an extremely busy month in June, during which, Sue Harris has been proactive and professional with minimum feedback. We appreciate the fact that while out of contact, Sue forged ahead with tenant communication, renewal, rent rise and all happened behind the scenes. Many thanks once again for your help in this matter. Best Regards. Beverley Harrison
Beverley · 2 July 2023
Agent replied · 29 October 2023
This is great to hear, thank you for your feedback Beverley. We are pleased that Sue could take care of everything for you and your property.
★★★★★ 5/5
TrustpilotReally supportive throughout the move
Really supportive throughout the move. Friendly and understanding staff.
Karen · 23 September 2026
Agent replied · 25 September 2026
Thank you so much for taking the time to review our service.
★★★★★ 5/5
TrustpilotWe have just sold our house through Michael Jones
We have just sold our house through Michael Jones with Dominic acting as our agent. We had excellent service, were kept up to date with progress, all questions answered promptly and the Dominic was regularly in touch with the buyer, particularly as his solicicitor was very slow and on one occasion unproffessional, which moved the sale along. Very happy overall and would throughly recommend Dominic and Michael Jones.
Robin · 28 June 2022
Agent replied · 29 October 2023
Great to hear, thanks Robin, we will pass this on to Dominic and the team.
★★★★★ 5/5
TrustpilotRichard Heppenstall at Michael-Jones in Rustington
Really friendly company at Michael Jones in Rustington, especially Richard Heppenstall who dealt with the sale of our late mother’s retirement flat. It's been a bit of a bumpy ride, but Richard has been absolutely wonderful, always phoning us and updating us with any news. You could not wish for a better estate agent or agency to work with. Highly recommended. Thank you Richard and the team!
Kevin · 9 August 2022
Agent replied · 29 October 2023
Great to hear, thank you Kevin. We will pass your message on to Richard and the team.
★★★★★ 5/5
TrustpilotFantastic Estate Agents, can’t recommend highly enough.I cant say enough about the fabulous…
I cant say enough about the fabulous service i have received from Michael Jones Goring.All the staff were always helpful and informed. Tina, George, Louis and Paul, but in particular Darren Belchamber, the branch manager, who helped me through a very long, protracted, difficult sale and was always at the end of the phone to talk things through and calm my fears.
Goose · 3 February 2023
Agent replied · 29 October 2023
Great to hear our Goring team could help you through your sale. Thank you for your kind review
★★★★★ 5/5
TrustpilotProfessional and Friendly Team
We had a tricky purchase in 2022 which took over a year from accepted offer to completion. Despite the frustrating situation we felt that Micheal Jones office in Rustington very easy to deal with throughout. We mainly dealt with Emily. She is very friendly whilst maintaining very high levels of professionalism and empathy as well as brilliant communication. Thanks.
S.E · 3 May 2023
Agent replied · 29 October 2023
Thank you so much for your review. We appreciate your feedback and are glad to hear that you enjoyed your experience with Rustington and particularly Emily, despite the tricky situation of the purchase. We will pass this on to the team.
★★★★★ 5/5
TrustpilotGood communication, Eager to assist
Good communication, friendly and understanding staff.. Jorgia was exceptional...
Anthony · 1 June 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
