Trusted Agent profile · Ferring
★★★★★
1,022 reviews across 2 platforms
86 Ferring Street, BN12 5JP
Michael Jones & Company's office in Ferring, at 86 Ferring Street, is rated 4.8 out of 5 across 1,022 reviews on two platforms, including 20 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Michael Jones & Company Ferring hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ferring.
Every review we hold for the Ferring office, from every platform, shown as written. First names only.
5/5
TrustpilotI have recently used the letting part…
I have recently used the letting part of the company, Hannah In the Worthing office and Theresa in the Brighton office have been fantastic in helping sort our an issue, I would recommend and use them again.
Thank you so much for your lovely review, Jo! We are so pleased to hear Hannah and Theresa were able to help you in sorting our your lettings issue. We appreciate the recommendation!
1/5
TrustpilotThey’re hiding now inside their little…
They’re hiding now inside their little office just ignoring the growing black mould they painted over I have the worst infection ever their monsters. They find it funny me sitting here breathing it in going a and E again again their going to pay me back all my rent plus more for making me breathe it in I’ll go into the office and refuse to leave til they agree to fix itThey’ve now flagged my review to try and silence me I have every right to refuse to Leave till they agree to fix the mould it’s illegal there’s a police station right next to their office and they’ve deliberately made me stay inside a mould infested room I had to pay out of my own pocket for a Travelodge for 5 nights in the past 10 days (they’ll be paying for that in court) to get away from the mould and my breathing actually improved proving it’s been making me sick. Their absolute beasts in addition as an aggressive gang type response they’ve now illegally evicted me as a retaliation to me complaining about them illegally painting over the toxic black mould they knew was making me sick and the women laughing at me in the office finding it funny I was right the first time their sadistic abusers and enjoy abusing me leaving me homeless instead of removing the mould they illegally painted over also Sam rang me off of no caller Id and made several threats against me saying if I leave one more review he’ll ‘wipe me out’ and he said he hopes the mould sends me back to a and E and that they’ll just paint over it again and again and laughed down the phone at me then hung up also said if I ever dare step foot in the office they’ll all say to the police lies about me to get me falsely locked up in prison and said I deserve it because I’m a p***sy’ he said they all laugh about me in the officer and have made bets to see how long it will take for me to get a lung infection I tried to trace the call but couldn’t. Watch out for this estate agents their really nasty and a bunch of criminals will be going to the papers with this.Got another call this time from a woman at Michael jones called me a ‘b**ch boy and said that until I leave the couple downstairs will make my life a living hell and that the landlord has given them ‘free reign’ to do whatever they want also that the landlord is apparently sleeping with the girl downstairs so whatever I do or say he’ll ignore me and he’s ‘told the whole hose to give my the worst time ever’ till I leave. Had to stay somewhere else last night out of fear I’m going to be demanding every single month of the 6 months rent be transferred to my bank account or it will be court as he’s planning on renting this out to someone else with confirmed attempt to hide toxic black mould that’s a criminal offence.
Good morning Fearghus,We appreciate you taking the time to bring this to our attention. Your well-being is our priority, and we never want our tenants to feel stressed or unhappy.To clarify, the board placed at the property is a "Let By" sign, indicating the property has been successfully let. It is not a "To Let" sign, which would suggest the property is vacant. However, to avoid any further confusion or stress, we've arranged for the board to be taken down as soon as possible.If you have any other concerns or queries, please reach out to us.Best regards,Michael Jones & Company
5/5
TrustpilotThank you Sue
I needed to make a change to my tenancy agreement. I contacted Sue via email and telephone, she was very friendly, approachable and efficient, contacting my landlord and getting the changes made as quickly as possible. I would like to say thank you Sue, for making the process as easy as it could be.
Thank you Louanne, we will pass your message on to Sue.
5/5
TrustpilotFantastic service
Michael Jones were fantastic when we recently purchased a property. Ben and the team at Findon were brilliant and I cannot recommend them highly enough. We now have our dream ‘forever’ home and it’s down to them!🤩
We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Michael Jones.
5/5
TrustpilotPaul and his colleagues offered first…
Paul and his colleagues offered first class service from beginning to end. Paul was professional, friendly and supportive to us all the way through the process. I would say Michael Jones went above and beyond and I wouldnt hesitate to recommend to future buyers/sellers. Many thanks.
Thank you so much for your review Jo.
5/5
TrustpilotFantastic, Wonderful!
This was probably the MOST complicated and difficult sale in the history of Michael Jones, but at all times the service we received was nothing but friendly and professional.An absolute pleasure to do business with. Thank you all, but especially Jane!!
Great to hear we could help you with your sale Victoria. We will pass your message on to Jane and the team.
5/5
TrustpilotMarie Armitage - efficient and very helpful
Marie Armitage is a very helpful individual. She is quick to follow up on any queries I have had during my time dealing with her over the past few years. She is efficient and a very helpful individual who it’s pleasure to deal with. An asset to Michael Jones Lettings.
Thank you Nicola, we will pass your message on to Marie.
5/5
TrustpilotExtending my tenancy with Michael Jones & Co
My contact from the start at Michael Jones & Co was Isabella Whitham and she has made my moving in to my current residence smooth & effortless and she continued to do that recently when my initial tenancy contract was due for expiry. I let her know what my situation was and what I would appreciate the outcome to be and she was able to deliver (again) with no fuss or stress.
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
5/5
TrustpilotIsabella Whitham made the process…
Isabella Whitham made the process really smooth and easy for us. We appreciated her professionalism and great communication very much! Thank you! :)
Great to hear this, thank you so much for your review.
5/5
TrustpilotIncredible service from start to finish
Absolutely outstanding service from Juliette and the team.I felt fully informed throughout my purchase and considering it was my first time, I was looked after and educated from day one to moving in.Highly recommend Michael & Jones as you will be fully taken care of.
Great to hear, thank you Jack.
5/5
TrustpilotVery good friendly service
Louis Griffiths from the Goring branch, Worthing, gave me a very friendly, polite, efficient, reliable and helpful service with the purchasing of my beautiful flat. He responded quickly to my many questions and was always very good at getting various information from the vendor and giving me hard copies, if needed, quickly. This enabled my purchase to go through smoothly, having the knowledge and information that I needed and requsted, before completion.I am sure he will continue to achieve many more successful sales for Michael Jones in the future.With many thanks.
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotAs always
As always, excellent service from Michael Jones. Many thanks to Kim Brand for her assistance in renewing my tenant for another twelve months.
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
5/5
TrustpilotKeeping up the excellent service levels. Michael Jones lettings have managed a…
Michael Jones lettings have managed a number of our property’s and have always handled the tenancy renewals with care and consideration for both the landlord and the tenants. Thank you Ryan for your excellent customer service.
Great to hear this, thank you so much for your review Ian.
5/5
TrustpilotMichael Jones have been great
Michael Jones have been great, in particular Lisa who has been an absolute diamond. She has gone above and beyond, professional with a personal touch. Everyone has been helpful and all have been very nice people.
Thank you so much for your review Stace. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
5/5
TrustpilotJane Tomlinson from the Sales…
Jane Tomlinson from the Sales Progression department was very helpful and supportive with the sale of my Aunts property.
Thank you for sharing your experience with us. We are pleased to hear that Jane provided you with helpful and supportive communication throughout the sale.
5/5
TrustpilotFirst Class Lettings Service - Tenancy Renewal
The service I recieve from Michael Jones Lettings is always first class and their lettings team have managed properties for me for over 26 years.I recently had a tenancy renewal carried out by Sue Harris and her department and they were very professional, thorough and efficent in handling it.
Thank you Paul.
5/5
TrustpilotSelling our house
We recently sold our house through Michael Jones. The service we received from Richard was fantastic. He kept us informed of the progress of the sale and answered all our questions in a timely manner. I would definitely recommend Michael Jones.
Thank you so much for your review Judith
5/5
TrustpilotThank you Isabella for your fast work…
Thank you Isabella for your fast work at renewal of my contract
Thanks for the 5 stars Antony.
5/5
TrustpilotGreat service from the Michael Jones…
Great service from the Michael Jones team again for our latest property sale.Mark Durrant our Sales Progressor was excellent throughout the process, always quick to respond and informative 10/10.This company will always be our first choice in the future.
This is fantastic to hear Kim, we are so pleased your property sale went well with the help of Mark. We hope to see you again in the future.
1/5
TrustpilotAvoid at all costs
I would advise against using this estate agency.They displayed a complete lack of honesty and integrity in placing a listing back on the market despite an offer already being accepted on the property with the sole purpose to lead new buyers on to ‘speed up’ the original buyers.They allowed fresh buyers to pay for surveys and solicitor fees for a property that they never had a chance of completing on; the property was taken off the market the same day a stalled survey was to be undertaken. In fact the original buyers had completed and moved in that day, either they know a very efficient same day removal company who just happened to be driving by or this deal had been completed quite some time ago; the leaving the opportunity to operate with a shred of honesty and let the new buyers know.They lied about the situation of the vendor, who had already bought their new property and was not in the ‘dire financial’ situation painted to the led on buyers.Buying and selling property is one of the more stressful and tense experiences you can go through and I would highly recommend avoiding this estate agency as they display zero professionalism and you would be a fool to trust a single thing they say to you.
We are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.
5/5
TrustpilotKim Brand was very efficient and kept…
Kim Brand was very efficient and kept me informed of events during the contract renewal.
Thank you for your feedback! We’re glad to hear that Kim Brand was efficient and kept you informed throughout the contract renewal process. If you have any further questions or need assistance in the future, please feel free to reach out!
4/5
TrustpilotHelpful Hayley
After a few issues, Hayley was fantastic at helping us resolve these in a timely fashion. She served as a brilliant person to liaise with and help get a few tricky situations navigated, but her expert advice and experience helped immensely.
Thank you so much for your feedback Jeremy
5/5
TrustpilotA Good Experience
We were kept well informed of progress all the way from marketing the property to completion of the sale. James was always helpful and quick to get answers for us when needed. Happy to recommend Michael Jones and staff. Keep up the excellent work.
Thank you for your review Julie. We will pass your message on to James and the team.
5/5
TrustpilotTenancy renewal
Ella Glazebrook was professional, informative and efficient in achieving the tenancy renewal and rental increase for my property. Thank you!
Thank you for taking the time to share your positive experience.
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Tell us what you need and we'll put you in touch. Michael Jones & Company Ferring hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ferring.
