Leaders Lettings Felixstowe reviews

★★★★★ 5/5

Google

Couldn’t recommend enough. Tyler was so helpful and amazing

Kia · 7 June 2024

★★★★★ 5/5

Google

Our property had been on the market for three months with little interest and After a disappointing experience with a local agent , we came to Leaders Felixstowe for some much needed help .. Kyle , John and Adam were very professional and offered exceptional advice in our next step to selling our house . Following this our house was sold within three days . A massive achievement . And Kyle certainly showed us why he has a stack of plaques on his desk as recognition of his hard work and efforts in his field . What a diamond . Thankyou leaders felixstowe for your hard work and efforts . Amazing

Victoria · 23 June 2019

★★★★★ 5/5

Google

I would just like to say a big thank you and well done to Liz for finally selling my property after months of delay&frustration due to a previous buyer. They pulled out last minute and Liz took over and got viewers in at a rapid pace and re sold the property within a fortnight .She was so determined to sell it for us and done all the viewings and took the pressure off me totally. I can’t praise her enough for her help and professionalism.Once again a big thank you for everything Liz we couldn’t have done it without you.

T · 22 June 2022

★★★★★ 5/5

Google

I have been home searching for the past one month and in the process have dealt with many estate agencies. Leaders have stood out in their professionalism and engagement from all the rest. Phil Peartree and Charley have been exceptional in helping from the very first day I contacted them - with all my queries and have been a great support even with things outside of letting. Phil assisted me with school as well :). Excellent people. Would highly recommend their services.PositiveResponsiveness, Professionalism

Aju · 22 June 2022

★★★★★ 5/5

Google

I used this wonderful company to help me fined a property to let. I got in contact with Phil peartree who was absolutely amazing. He gave me a few options that were available at the time but they didn't quite meet what I was looking for but he continued to look and keep in close contact with me throughout my search. A property came up for let which was just what I was looking forward and he was straight on the phone to inform me of this. We started the process that day. Throughout every step he was there making sure I'd received all the relevant information and supported me if needed. Finally the day of key exchange was here and Phil himself was there to hand them over with a card and a welcoming pack. I'm very grateful for all his help and knowledge. Thank you.

Lewis · 22 June 2022

★★★★★ 5/5

Google

Me & My Partner have moved into our first place and have been dealing with Charley. Can't fault her for how amazing she has been throughout the whole process! Polite, professional and very responsive to her emails which is so reassuring for first time movers! She's been absolutely brilliant in helping with us every step of the way, and was able to give us an answer for all our questions and queries! She's been brilliant, Can't fault her service !

Curtis · 22 June 2022

★★★★★ 5/5

Google

Used Leaders with recent move and they have been beyond Perfect, can’t recommend them enough, Thanks To Phil and the Team.

Will · 22 June 2023

★★★★★ 5/5

Google

Ellie went above and beyond to help me find a property. Great customer service and always with a smile too

Jemma · 22 June 2023

★★★★★ 5/5

Google

Absolutely faultless customer service provided by the team at Leaders in Felixstowe, big thanks to Charley, Clare and Phil who were proactive and supportive throughout negotiations and contract.PositiveProfessionalism

Clive · 26 August 2022

★★★★★ 5/5

Google

Charlie Howgego was excellent in providing advice and giving prompt attention to the reletting of one of my properties. I cannot fault the service she has provided. Many thanks.

Richard · 22 June 2022

★★★★★ 5/5

Google

Great service was provided by the staff, most especially Lind and Liz. Highly recommended firm to work with

Ogunniran · 22 June 2023

★★★★★ 5/5

Google

Clare has been so helpful and caring through the process of securing a property, she provided such a personal and brilliant service. I can’t thank her enough!

Ellie · 22 June 2022

★★★★★ 5/5

Google

Charley was most helpful and knowledgeable regarding the market place, and achieved a good rent for our property very quickly. Would not hesitate to recommend her in the future. Mark. CPositiveResponsiveness, Professionalism

Mark · 26 August 2021

★★★★★ 1/5

Google

hello everyone, if you are interested in losing part of your deposit, the leaders company is well-trained, I recently moved out of a rented apartment, I was charged for cleaning carpets, £ 110 with 1bed flat , i have cleaned it over the weekend using Rug doktor from homebase, my friend who moved out from same bulding 2 weeks earlier was charged 60 £ for 2 bed flat. then his carpet was replaced with a new one anyway , because it was 10 years old :) . All raports for the last 18 months stated that the flat was in excellent or very good condition, once i moved out i was informed that the carpet is in poor condition?? I would like to mention that the carpet was in terrible condition before I moved in, stains were covered with good quality chemistry and it looks acceptable for about 5 months . After this time I wrote a letter asking if they could change it but answer was no, so I used rugdoctor and cleaned all stains, Moreover, if it suits you that strangers come and take pictures of your private places, such as your bedroom etc here we go- every 5-6 months someone from the leaders "team" will come and have to take such pictures, even in your absence. This is really frustrating. The leaders only care about property owners, the tenance is nobody!! leaders using the same tricks for many years how to get money from deposit they are famus about it check the professional review website I sincerely advise against using their services.NegativeProfessionalism

Wiktor · 22 June 2021

★★★★★ 1/5

Google

I will never use their service again. Every report they did trough the tenancy period was that everything was perfectly fine in the house, but when it came time to move out they charged us for ridiculously things which were unacceptable. We used their zero deposit option which cost us £348.00 for one year and after we moved out they emailed us that we need to pay another £322.00 for that ridiculously "damages" and even when I told them that I have pictures from our move in date and the house looks the same when we moved out they just didn't care. So in the end our contract with them costs us £670.00 from this zero deposit option and the charges for non existing damages. Avoid them!!!!NegativeProfessionalism

Valentina · 22 June 2021

★★★★★ 3/5

Google

Issues regarding getting the deposit back - it was agreed I could paint the property. It was decorated to an incredibly high standard. I had been in talks with the agent about whether one wall would have to be repainted due to being a bold colour - this was confirmed 2 days prior to the tenancy end date which gave me no time to repaint to a high standard and organisation of moving out. I repainted the wall and it was later challenged about the standard of the job. Given I was working full time, trying to move out and had been given less than 48hrs to paint a 7ft by 12ft room I was not overly impressed that it was challenged. Not only that but the entire property was challanged over decoration despite the new tenants being thrilled with the makeover which in my opinion aided to the market value of the property. The deposit was returned but I should not have had to fight this, certainly not 2 days before tenancy completion. Overall the agents were very good. That's why i have only given a 3 star rating.

Kymberley · 22 June 2021

★★★★★ 5/5

Google

I would like to express my relationship and pleasure in dealing with Carl Millis and Rebecca and the other members of the leaders group Felixstowe. I have had the pleasure in dealing with sales and rentals for around eight years now and can only have praise for them. A national letting agency would not of been my first choice, however when the previous company was bought out, I either stayed with them or researched new agents. You can change your name of the company to what you like however without the right dedicated, helpful, and responsive staff it’s just a name. I can strongly recommend leaders in Felixstowe and would have no hesitation in offering there details to anyone who’s looking for the above. Great team, with strong individuals. Mr James fleming.

James · 22 June 2021

★★★★★ 5/5

Google

I have recently rented a property through leaders. They have been excellent from start to finish. Very friendly, very professional and very accommodating. Would highly recommend them to anyone looking to rent a property. We opted for the slightly higher monthly payments over a fixed deposit and for that we have gained access to a membership through Leaders. This gives tenants discounts from all sorts of places. Straight away we’ve been given a brilliant welcome box containing vouchers for money off various sites and shops, biscuits and a couple of alcoholic drinks. I can’t speak for speed of repairs as there have not been any, but if everything else is anything to go by, I’m sure they’re as quick as possible. Overall very, very good.PositiveProfessionalism

Samuel · 22 June 2021

★★★★★ 5/5

Google

Carlene Bak is always reassuring and deals with any problems/queries in a confident way.PositiveResponsiveness, Professionalism

Malcolm · 22 June 2023

★★★★★ 5/5

Google

I’ve had the pleasure of dealing with this estate agent while actively searching for rental properties.I came into contact with Tyler ,I would Highly recommend . Very professional and a great customer service. They kept me informed all the way through the process dealing with my multiple questions.

Reekal · 22 May 2024

★★★★★ 5/5

Google

Thank you Charley for all your help getting us a rental in Felixstowe. Everything has gone smoothly and we are grateful for your friendly assistance.

Hilda · 22 June 2022

★★★★★ 5/5

Google

We have just completed a sale with Leaders Felixstowe and we can not thank them enough. With lockdown we really worried about selling but they have been so helpful and professional. The property we sold was empty so we were lucky to have lots of viewers. Kyle in particular has been extremely helpful and has put our mind at rest on several occasions when we were getting muddled with information. We wouldn't hesitate to use them again.PositiveResponsiveness, Professionalism

Ruth · 26 August 2021

★★★★★ 5/5

Google

As a landlord, Leaders provide a great service. My property manager really fights my corner when there are any issues with the property that need resolving. Rent has always been paid on time and there are always on the end of the phone when I have questions or problems. If i had a second property, I would also list it with Leaders.

Sam · 22 June 2023

★★★★★ 5/5

Google

Leaders have been amazing! I was desperate to find myself and my children a home. They were the only ones who gave me the time of day and was willing to go that extra mile to help. I’m now about to move into my new home with my girls I can’t thank them enough. Ellie and phil have been amazing! Highly recommend!

Shannen · 22 June 2023