Trusted Agent profile · Felixstowe
★★★★★
261 reviews across 1 platform
94 Hamilton Road, Felixstowe, IP11 7AF
Leaders Lettings's office in Felixstowe, at 94 Hamilton Road, is rated 4.6 out of 5 across 261 reviews on 1 platform, including 261 Google reviews rated 4.6.
Every review we hold for the Felixstowe office, from every platform, shown as written. First names only.
5/5
GoogleI have found dealing with Leaders an absolute pleasure. They have been extremely helpful and go above and beyond.
Dear Erica Dodd Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust recently moved into a property in Felixstowe and thanks to Leaders, it was a straightforward process. Everything done step by step to make it easier for both parties and were/always on the other side of the phone for any questions need asking. Thanks again and I highly recommendPositiveResponsiveness, Professionalism
Dear Gary Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleElisabeth Armstrong at the Felixstowe branch is incredible! Such a reassuring experience with her, she goes above and beyond to help. Always quick to respond to queries and makes everything so easy! Thank you so much! Super star!
Dear Rebecca Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOliver was brilliant. Now just pay the rent to them, otherwise deal with the landlord direct.
Hi Claire, many thanks for taking the time to leave a review. We will pass your feedback onto the team, in particular Oliver who we're sure will be very pleased.
5/5
GoogleOur landlord decided to sell all his properties which in itself was stressful for us. Looking for a property was a total nightmare as so many people are looking.clare & charley were absolutely brilliant, found us a lovely property that we move into this Friday!!! 🎉PositiveResponsiveness, Professionalism
Hi Maureen, thank you so much for your positive comments about Leaders Estate Agents Felixstowe! We hope you are happy in your new home. Kind regards Customer Care Team
5/5
GoogleThis is my first rented property which I am thoroughly enjoying. I highly recommend Leaders Felixstowe. The service and communication before and after from Becky who I have had most dealings with and Sophie has been excellent. They have always been friendly and helpful.
1/5
GoogleI do not recommend, they always cut the deposit for any reason, especially to people from outside the UK. every 5 - 6 months they come and walk around the rooms wearing shoes and take pictures. each of the reports was very good, but when I moved out it was poor .NegativeProfessionalism
Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Relations Team
5/5
GoogleHow refreshing to deal with helpful agents! Rebecca was lovely and patient. Highly recommend.
Hi Hayley, thank you for taking the time to leave feedback for our Felixstowe office. We are pleased to hear that you are happy with the service Rebecca provided and that you would highly recommend us!
5/5
GoogleI was pleased with Leaders agency services and especially with Charley’s services . She was really helpful for me , she’s done really the best job very kindly . She’s a very remarkable person . Thank you very much for allPositiveResponsiveness, Quality, Professionalism, Value
Dear Anastasios Mamonas, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service. Had some issues in the past but with a personal service (Phil) I get immediately reply to emails and answer queries. As a former Estate Agent/Property Auctioneer myself I know what I look for in an agent and this is it. Thank you.
Hi Andrew, thank you for taking the time to leave your review. We are delighted you have been happy with the service.
5/5
GoogleAn extremely professional team in Felixstowe and Woodbridge. Very prompt response to any queries and always dealt with ASAP. All staff we have dealt with have been friendly and helpful. Steven Lowe sorted a couple of problems out recently for us with instant response and professionalism. Thank you team Leaders!PositiveResponsiveness, Professionalism
Dear Sarah Thank you for the great review of our Leaders Estate Agents Felixstowe team. It’s fantastic to hear that our teams at Felixstowe and Woodbridge could provide you with a great service that you were happy with. Your comments are appreciated. Kind regards Customer Care Team
1/5
GoogleStay away. Very unprofessional and certainly time wasters. Not the first Leaders branch I have had bad experience with. They seem to have this low level of standards.
Dear V Fc, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleA thoroughly stress free sale thanks to Leaders. Their staff were incredibly helpful and negotiated a price everyone was happy with. The main thing for me was how good their communication was. I was kept informed at every stage of the sale and had updates every two weeks just to touch base. Very pleased with the service I received.
We appreciate your positive review about your recent experience with us!
5/5
GoogleNothing that brightens my day more than hearing Phil’s voice on the phone, always puts an instant smile on my face! He is so lovely & polite! One of the best around :)
Dear Hannah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe would like to say thank you to Rebecca, Leonie and staff for sorting out our problems and for keeping us up to date with our property. My husband, Allan, and I can thoroughly recommend Leaders of Felixstowe as your letting agent.
5/5
GoogleLeaders team have been amazing from start to finish helping me get into my rented property. They have all been very friendly and professional.. Couldn't ask for better people to help me. I would definitely recommend leaders to anyone looking for a new property. Thanks again to you all.
Hi Becky Peat, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Felixstowe. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleThey were very helpful and friendly! Kept us informed with any updates and changes. Would highly recommend
Dear Charlotte Sutton Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleGreat service and attention to detail, going beyond what you would normally expect, really pleased
Dear Timothy Chapman, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleBeing the first time I have moved out and especially during a Pandemic the whole experience was made much easier and a lot less stressful through the help and guidance from Carl! Carl Millis you are an absolute Legend! I will definitely be sending people your way!
Dear Jessica Judkins, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Felixstowe. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleLeaders are a very proactive letting agency . Well recommended . Thanks to you and your team 👍 …
Dear Marc Betts Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleLeaders Felixstowe have managed my rental properties for more than 16 years. Professional, accommodating, fair and honest - I can’t ask for any more than that! Thank you!PositiveResponsiveness, Professionalism
Hello Denise Moreton Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleIt was a very pleasant experience I felt comfortable speaking on the phone to them, they where very helpfull and where able to help me with everything they where also able to answer all my questions witch give you confidence so you know that they know what they are on about. Many thanks to kyle
Hi David, many thanks for taking the time to share your feedback. We are pleased you have been happy with the service and found the experience a pleasant one. We will be sure to pass your kind words onto the team.
1/5
GoogleWorst estate agents I've ever used. Beware - they overcharge you for disgusting properties and try and scam you at the end of tenancy with false claims. Absolute cowboys. Half the properties are just crackdens painted magnolia.NegativeResponsiveness, Quality, Professionalism
Dear Charlie We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleHad really easy dealings with Phil, start to finish extremely efficient and able to accommodate viewings with little notice. Very helpful throughout the application process! Couldn't recommend enough!!
Dear Connor Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Felixstowe office has 261 reviews across 1 platform: 261 on Google.
Leaders Lettings Felixstowe is rated 4.6 out of 5 across all 261 reviews, and 4.6 out of 5 on Google from 261 reviews.
Leaders Lettings Felixstowe, 94 Hamilton Road, Felixstowe, IP11 7AF.
