Every review we hold for the Farnham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe too let a property through Keats Fearn and James Fearn has gone above and beyond to ensure we have not been left out of pocket due to misappropriation of funds through their letting agent (ARPM). Rental and Security Deposit now refunded due to James' efforts. Many thanks for your guidance, communication and efforts James in resolving a difficult situation. Would highly recommend Keats Fearn for both sales and lettings as this company and its staff are always professional, reliable, friendly and will go that extra mile for their clients.
Jane · 3 September 2022
Agent replied · 31 May 2023
Dear Jane, Thank you for your feedback. KF clients can always be assured myself and my team get up every day and give our all. I am also pleased to advise our new rental partners register all deposits via the DPS Custodial Scheme so issues like this do not arise again. Best wishes from all at Keats Fearn and rest assured we look forward to continuing to look after the rental payments via Lets Help for your property.
★★★★★ 5/5
GoogleVery grateful to James and his team for pulling out all the stops to get my sale across the line. I have used James Fearn for many years and they are always responsive and very professional.PositiveResponsiveness, Quality, Professionalism, Value
Kieran · 26 August 2021
Agent replied · 6 June 2023
Dear Kieran, Thank you so much for your review. Regards, James
★★★★★ 5/5
GoogleJames and the team at Keats were attentive and determined throughout our house purchase. They were excellent communicators who we could trust to represent us to the sellers and solicitors.
Alex · 2 November 2022
Agent replied · 31 May 2023
Dear Alex, Thank you for the feedback. The day you exchanged was a good day for you and Keats Fearn. Kind regards, James
★★★★★ 5/5
GoogleI am in a similar position to the previous reviewer - I own a property, let on my behalf by KF.
As soon as James Fearn became aware of the irregularities associated with the deposits that had gone astray, he made a huge effort to arrange for the funds to be recovered.
At every stage he kept both me and my tenants informed , and after many months I am delighted to report that the issue has been resolved.
He really went above and beyond what one could reasonably expect.
Hilary · 4 August 2022
Agent replied · 31 May 2023
Dear Hilary, Many thanks for your feedback. I really appreciate it as I can honestly say I wake up every day and try to do my best for KF clients and pleased in the end I have delivered for you and your tenants. Kind regards, James & The Team
★★★★★ 5/5
GoogleAbove and beyond the call of duty-- our sale would have fallen through without James assistance
Michael · 14 October 2025
Agent replied · 14 April 2026
Thank you for your review Michael. My team and I always look to go the extra mile and great to get feedback like this.
★★★★★ 5/5
GoogleKeatsfern and all their members of staff have behaved professionally. I could not fault them. I am happy to recommend their service.
Akis · 14 August 2025
Agent replied · 14 April 2026
Thank you for your feedback. I was delighted to hand over personally your keys to your new home on Friday. Kind regards, James & The Team
★★★★★ 5/5
GoogleJames at Keats Fearn was fantastic to work with, very responsive, professional and efficient at the back and forth on the negotiation.
I would highly recommend working with James and the team at Keats Fearn.PositiveResponsiveness, Professionalism
Alice · 26 August 2021
Agent replied · 6 June 2023
Dear Alice, Thank you for your feedback. So pleased the move came together and sure you will love living in the village. Regards, James
★★★★★ 5/5
GoogleI would highly recommend using Keats Fearn. I have now sold two houses thanks to Derek and the team at Keats Fearn and have always been more than impressed with their level of professionalism and their excellent manner of communication in an often very complicated occasion!
Rhiannon · 7 June 2017
Agent replied · 6 June 2023
Thank you for your review Rhiannon; great to hear. I will ensure Derek and the team hear of your positive review.
★★★★★ 5/5
GoogleKeats Fearn recently handled the sale of my mother-in-law's house. From start to finish, they were friendly, professional, helpful and pro-active. They all went over and above what could be expected of them. The brochure was produced quickly and visits with potential purchasers were obviously handled well as the property sold very quickly. Five star service all the way and we wholeheartedly recommend them.
Peter · 1 October 2023
Agent replied · 30 October 2023
Dear Peter, Thank you vey much for your review. It was a pleasure to act for the family. A good outcome all the way around. Kind regards, James & The Team
★★★★★ 5/5
GoogleJames and his team provided an excellent service in the sale of my mother's house. They were good communicators and provided great feedback! I would not hesitate to use their services again if required.PositiveResponsiveness, Professionalism
Martyn · 26 August 2021
Agent replied · 6 June 2023
Dear Martyn, Many thanks for your feedback. It was a pleasure to act for the family. Kind regards, James
★★★★★ 5/5
GoogleI own a flat which Keats Fearn have several times found tenants for me. Very quickly and efficiently with all the paperwork, searches etc handled very efficiently. Unfortunately the deposit money for the last tenant "went missing" from the account of the organisation trusted with keeping it. James Fearn went above and beyond in to ensure I was repaid and have therefore not suffered financially. I am very grateful for the effort and expertise shown by James.
Michael · 5 July 2022
Agent replied · 31 May 2023
Thank you for your review Michael. Being a long standing family business our reputation is so important and when things do go wrong you can be assured we will do all we can to support our clients to ensure matters get back on track.
★★★★★ 5/5
GoogleBrilliant service! Thanks to James and his team for their patience throughout a very long drawn out sale. Very professional, couldn't have asked for more!
Chris · 8 November 2022
Agent replied · 6 June 2023
Dear Chris, Thank you very much for the feedback. It is so nice to act for straight forward, polite clients like you. Kind regards, James & The Team
★★★★★ 5/5
GoogleJames Fearn was professional and helpful throughout the process.
Mitzi · 16 November 2025
Agent replied · 15 January 2026
Thank you very much for your review Mitzi. James & The Team
★★★★★ 5/5
GoogleJames was willing to forgo his fee to ensure that we were looked after. This is the best estate agents that we have ever used during our many moves. Fantastic!PositiveResponsiveness, Quality, Professionalism, Value
Michael · 26 August 2021
Agent replied · 6 June 2023
Dear Michael, Thank you for the feedback. I am really pleased that you and Christine secured your next home and it was a pleasure to act for such a lovely couple. Kind regards, The Keats Fearn Team.
★★★★★ 5/5
GoogleI can't recommend Keats Fearn Limited enough. The attention to detail, helpfulness and support from this company is the best I have ever experienced at an estate agent. They offer lettings and sales services, all coming with the same great approach.
Wendy · 11 October 2024
Agent replied · 25 August 2024
Dear Wendy, Thank you so much for your review and kind words. We have been trading for over 30 years now and always look to go the extra mile. We look forward to acting for you again soon.. Kind regards, James & The Team
★★★★★ 5/5
GoogleWhen ARPM went out of business, my tenant deposit went with them.
Trying to figure out what to do and how to get the deposit back was, at the start at least, like walking through a swamp. James helped me out a huge amount there and I have now managed to get the deposit back through an insurance claim with CMP. I am very grateful for all the help you gave, James. Thanks
Adrian · 11 July 2022
Agent replied · 6 June 2023
Many thanks for your feedback. With my own name above the door you can rest assured KF will do all they can to resolve any issues, even if not our own fault.
★★★★★ 5/5
GoogleJames and his team were helpful, efficient and a pleasure to deal with.
Rosemary · 15 August 2023
Agent replied · 29 August 2023
Dear Rosemary, Thank you so much for your kind feedback. We look forward to handing over the keys to you on the day of completion. Kind regards, James and The Team
★★★★★ 5/5
GoogleI have known Keats Fearn for over 20 years and I have always found them to be an exceptional agent. James and his team have a keen and detailed knowledge of the local market and offer an attentive and courteous service.
Chris · 7 June 2017
Agent replied · 6 June 2023
Thank you for your review - I will update my team as it is great for them to know..
★★★★★ 5/5
GoogleI just wanted to say how helpful Keats Fearn in Farnham have been. James and his team have been first class throughout the purchase of our new house. I will highly recommend them as they are very personable to deal with.
Rob · 7 June 2017
Agent replied · 6 June 2023
Thank you for your feedback Rob. I will pass on your comments to my team as it means a lot to every one of my team
★★★★★ 5/5
GoogleWe have been very impressed with the level of service and communication offered by James and his team, thanks for going above and beyond.
Viki · 10 August 2022
Agent replied · 6 June 2023
Hi Viki, Many thanks for the feedback. Here at Keats Fearn we know issues can arise in lettings but when they do myself and the team always jump straight on it to resolve. We look forward to working with you for many more years. Kind regards, James & The Team
★★★★★ 5/5
GoogleI live abroad but own property in Farnham that James and his team look after for me. 100% recommend for all property management needs.
Overland · 10 August 2022
Agent replied · 6 June 2023
Dear Ben, Thank you so much for your kind review. Kind regards, James & The Team
★★★★★ 5/5
GoogleJames came to our property to give us a valuation. He was very professional and gave us some great advice. Would highly recommend, thank you.
Charmaine · 5 April 2025
Agent replied · 14 April 2026
Thank you so much for your feedback Charmaine. If you need anything else, please just give us a call. James & The Team
★★★★★ 5/5
GoogleVery impressed with the number of viewings arranged and constant dedication to obtain a sale. Behaved professionally throughout and quick to respond to queries.
W · 14 April 2025
Agent replied · 25 August 2024
Dear Wendy, Thank you for the feedback. It has been a pleasure to deal with you. Kind regards, James, Derek and The Team
★★★★★ 5/5
GoogleJames and his team were exemplary.
Thanks.
James · 9 October 2023
Agent replied · 30 October 2023
Dear James, Many thanks for your feedback. Pleasure to act for you as always. Kind regards, James & The Team
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