Every review we hold for the Farnham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJames & his team did a great job for us.
Selling a house is not as easy as portrayed by the on-line only agents.
We had problems caused by "difficult" prospective buyers which was handled professionally & speedily at all times by Keats Fearn.
Regular e-mail updates for viewings/feedback and follow up reports was most welcome.
We would have no hesitation in recommending their services.
Many thanks from Janice & John
Menotyou · 7 June 2017
Agent replied · 31 May 2023
Dear Janice & John
Many thanks for the kind words. Pleasure to act for such a nice couple again.
James
★★★★★ 5/5
Google2023 wasn't a good year to choose if you wanted to sell a house but we're glad we chose Keats Fearn - they couldn't have put in more effort and eventually succeeded
MORNA · 16 February 2024
Agent replied · 11 January 2025
Thank you very much for your feedback Morna. I am pleased we managed to make your move happen. James & The Team
★★★★★ 5/5
GoogleWe had a problem where the holding agent for the tenants security deposit went bust and James and his lettings team did great job coordinating the complicated process of recovering the monies - its a relief to see that there are still service firms willing to go the extra mile.
Bill · 9 September 2022
Agent replied · 6 June 2023
Dear Bill, Thank you for your feedback. Really pleased all sorted and look forward to working with you for many more years. Regards, James & The Team
★★★★★ 5/5
GoogleGreat communication, responsiveness and professionalism were definitely traits of the Keats team. They Handled every enquiry with care, and I never found it hard to get a response or talk to a team member when I needed to. I would definitely recommend them as an estate agent.
Many thanksPositiveResponsiveness, Professionalism
Hector · 26 August 2022
Agent replied · 31 May 2023
Thank you for the feedback Hector. It was a pleasure to meet you and help you with your property search.
★★★★★ 5/5
GoogleRecently purchased using KeatsFearne, very polite always on time for viewings. They were not constantly on the phone like other estate agents are, wondering what’s happening instead of asking solicitors. Very fast turn around time on anything they asked the sellers for us. Hard to negotiate with but they are just trying to get the best price for the seller. Overall great!
Scott · 7 June 2019
Agent replied · 6 June 2023
Dear Scott, Thank you very much for the feedback. I hope you are happy in your new home. Regards, James
★★★★★ 5/5
GoogleExcellent customer service. Looking for a place to rent and was consistently sent potential properties until we found one. Many of the other estate agents never sent any. Would definitely recommend Keats Fearn
Moira · 12 November 2023
Agent replied · 26 November 2023
Dear Moira, Thank you so much for the feedback. My team will be so pleased to read this. We look forward to serving you in the future again. James & The Team
★★★★★ 5/5
GoogleHighly recommended , persistent and dedicated - provided regular updates and really went the extra mile , it was no easy ride but James resulted in a sale
Ann · 27 February 2024
Agent replied · 25 August 2024
Deare Ann, Thank you for the much valued feedback. IT was a pleasure to act for you and hope to again soon. Kind regards, James & The Team
★★★★★ 5/5
GoogleThis was an Executor's sale and James gave good advice as to what might be done to enhance the chances of a sale and also offered the option of arranging a short rental period. Good advertising using a "walk through" video helped promote the property, leading to an eventual sale. Many thanks.PositiveResponsiveness, Professionalism, Value
Rob · 26 August 2021
Agent replied · 6 June 2023
Dear Rob, Thank you for your feedback. It was a pleasure to act for you. Kind regards, James & The Team
★★★★★ 5/5
GoogleThe Team at Keats Fearn have been incredible over the last four months handling the purchase of our property in Farnham.
They have been patient, friendly, kind, considerate, professional and nothing has been too much trouble.
A brilliant service and I would highly recommend them.PositiveResponsiveness, Professionalism
Jennifer · 26 August 2022
Agent replied · 31 May 2023
Dear Jennifer, Thank you for your kind words. I am sure you will be very happy in your new home. The KF Team
★★★★★ 5/5
GoogleSuch a friendly and helpful business. We purchased a property just over two years ago and they are still more than happy to help with an enquiry about our property and the area.
Highly recommended :)
Barbara · 15 June 2023
Agent replied · 22 June 2023
Many thanks for your review/feedback Barbara. Benefit of dealing with a family business; always here to help. Kind regards, James & The Team
★★★★★ 5/5
GoogleWe just bought a 9 acres of grazing land through Keats Fearn and their engaged and proactive approach was fantastic throughout (resolving issues in real time). James, Derek and Sandra could not have been more helpful. I have no hesitation in recommending the firm to anyone interested in buying or selling - you’ll be looked after.
Thank you!
Richard
Richard · 7 June 2019
Agent replied · 6 June 2023
Dear Richard, Thank you very much for your feedback. It was a pleasure dealing with you and I hope we can secure another parcel of land for you in the future. Kind regards, James
★★★★★ 5/5
GoogleVery professional and kept me informed of every viewing with prompt feed back! Very happy to say my house was successfully sold! Thank you team
Emma · 28 January 2024
Agent replied · 25 August 2024
Thank you for your feedback Emma. So pleased to have helped you secure your next home as well. James & The Team
★★★★★ 5/5
GoogleJames Fearn was extremely proactive in bringing about the return of lost deposits (ARPM dispute) on all the properties managed by myself. We are very grateful to him and his excellent team for all their hard work over an extended amount of time.
Simon · 4 August 2022
Agent replied · 31 May 2023
Thank you for the feedback Simon. Pleased we got it all sorted in the end, as being a family run business essential to follow through and resolve any issues. Kind regards, James and the team
★★★★★ 5/5
GoogleJames, Derek and the wider team, could not have been more helpful, supportive or hard working than they were to get the sale of our property over the line. Outstanding service from start to finish. We are very pleased.
Andrew · 24 December 2022
Agent replied · 23 December 2024
Dear Rosemary, Really appreciate the feedback and it was a pleasure to act for such lovely clients. Kind regards, James and The Team
★★★★★ 5/5
GoogleI found Keats & Fearn to be hugely proactive in a recent house purchase, a special call out to James who was professional and courteous and ensured all the associated solicitors in a chain communicated efficiently with each other and that everything was pushed through quickly and easily. First class service, highly recommended!
Matthew · 6 June 2020
Agent replied · 6 June 2023
Dear Matthew, Thank you for the review. Delighted to get to exchange this week and am sure you will be very happy in your new home. All the best from Team Keats Fearn
★★★★★ 5/5
GoogleWe've rented out our house through Keats Fearn for several years. They secured tenants very quickly and at a good rental rate. When we've had difficulties James has responded personally and quickly. James has worked tirelessly to solve issues with deposits.
Sarah · 4 August 2022
Agent replied · 31 May 2023
Dear Sarah, Thank you very much for your kind feedback. With my own name above the door it is imperative to stand by my clients and I will continue to do that alongside my team who are fantastic support to me. Kind regards, James
★★★★★ 5/5
GoogleJames, Derek and the wider team, could not have been more helpful, supportive or hard working than they were to get the sale of our property over the line. Outstanding service from start to finish. We are very pleased.
Rosemary · 3 September 2022
Agent replied · 31 May 2023
Dear Rosemary, Really appreciate the feedback and it was a pleasure to act for such lovely clients. Kind regards, James and The Team
★★★★★ 5/5
GoogleI bought through Keats Fearn. The team were all really kind, professional and quick to respond, especially when I was concerned about something. They clearly all genuinely care about the job to be done and go above and beyond to make sure you feel comfortable throughout the process.PositiveResponsiveness, Professionalism
Rowena · 26 August 2020
Agent replied · 6 June 2023
Dear Rowena, Many thanks for your feedback - all my staff will be updated with your comments and be delighted. I look forward to seeing you later in the week to hand over your new keys. Kind regards, James
★★★★★ 5/5
GoogleWe have recently sold our house through Keats Fearn and can't praise them enough. We were very well looked after by all the team who certainly go the extra mile to ensure a stress free experience.
Wendy · 3 September 2022
Agent replied · 31 May 2023
Dear Wendy, Thank you for your feedback. It means so much to the team to hear how we perform and thank you very much for the wine and beers. Kind regards, James & The Team.
★★★★★ 5/5
GoogleI could not have asked for a better service, this is a 5* estate agents who look after you against the odds, I would definitely be using them again for future business.
R Watkins
Royston · 9 October 2022
Agent replied · 6 June 2023
Dear Royston, Thank you for the feedback, it means so much to us. Look forward to acting for you again soon. Kind regards, The Keats Fearn Team
★★★★★ 5/5
GoogleThe Team at Keats were extremely helpful in trying to find me a property in the Farnham area, many thanks
Justin · 16 October 2023
Agent replied · 30 October 2023
Thank you very much for your feedback Justin. James & The Team
★★★★★ 5/5
GoogleJames Fearn and the team were professional, efficient and regularly tracked the purchase through to completion. They handled all bumps in the road quickly and effectively. The whole process was smooth and hassle-free from my perspective.PositiveResponsiveness, Quality, Professionalism, Value
Claire · 26 August 2021
Agent replied · 6 June 2023
Many thanks for your feedback Claire. Pleased you felt we delivered for you and the family. Kind regards, The Keats Fearn Team.
★★★★★ 5/5
GoogleAn honest and friendly service. After my parents passed away the house was such a mess and Keats Fearn helped me clear it out and get it into a decent condition before putting it on the market. They went above and beyond. Thank you for helping me move forward.
Martin · 7 June 2017
Agent replied · 6 June 2023
Thank you very much for your kind words; we aim to go that extra mile. I will pass on your comments to my team.
★★★★★ 1/5
GoogleI have never seen such disrespect given to a client.
No communication, made my daughter feel second rate. She did all the chasing, what do you do for the money.
You are everything that gives estate agents the bad reputation that they live up to consistently.
Jim · 7 June 2017
Agent replied · 6 June 2023
I am surprised to read your review, please contact me on 01252 718018 or James@keatsfearn.co.uk as I have no knowledge of your issues and being a family owned business we take customer satisfaction very seriously. I look forward to hearing from you.
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